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Courtyard by Marriott Charlotte City Center

3-star property
237 S Tryon St, Charlotte, NC 1-855-201-7819
4.1 out of 5
Very good!
See all 21 travelocity Reviews

"There was no breakfast. Apparently the chef had quit and they were unable to serve breakfast. We should have been credited back for this but were no ... " More

By a verified traveler on Mon 28 Feb 2022

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Hotel Description

3-star hotel near Spectrum Center

Charlotte Center City stay

With a stay at this Charlotte Center City hotel, you'll be well placed to visit Spectrum Center and Bank of America Stadium, both within half a mile (1 km). Charlotte City Center Visitor Info Center and EpiCentre are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a seasonal outdoor pool on site, and laundry facilities and free newspapers are also offered.

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$169* Per night/room Feb 10 - Feb 11

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Courtyard View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Mobility & Hearing w/ Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Courtyard by Marriott Charlotte City Center ratings based on 21 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Courtyard by Marriott Charlotte City Center

Everyone (10) Couples (2) Family (3)
3 out of 5
There was no breakfast. Apparently the chef had quit and they were unable to serve breakfast. We should have been credited back for this but were not.

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 2, 2022 by Josh

On behalf of the entire hotel team, I want to thank you for sharing about your stay.

5 out of 5

Posted by on Jan 9, 2022

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5 out of 5
Right in the Middle of Center City- easy to walk to Bank of America Stadium.

Posted by on Dec 29, 2021

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Comment from Hotel Management

Dec 31, 2021 by Josh

Hello, Thank you for choosing to stay with us and for taking the time to provide feedback.

3 out of 5

Posted by on Dec 27, 2021

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5 out of 5
Great stay!

Posted by on Jul 10, 2021

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4 out of 5

Posted by on May 1, 2021

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Comment from Hotel Management

May 17, 2021 by DG

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Charlotte City Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5 out of 5

Posted by on Apr 24, 2021

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Comment from Hotel Management

May 10, 2021 by DG

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Charlotte City Center. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

2 out of 5
Either there was some kind of event, or this is the downtown Charlotte party hotel. People yelling and hanging out on balconies around the pool area and the rooms/halls at late hours. The smell of weed in the hallways was overpowering. Staff was great, the hotel has seen better days, don’t bring your kids here or stay here unless you want to be up all night and high.

Posted by on Feb 15, 2021

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Comment from Hotel Management

Feb 22, 2021 by david

We apologize we fell short of your expectations. We are looking into this and will address these issues immediately. Thank you

4 out of 5
We rolled into town later than we thought due to a slight time change and couldn’t find a meal because of the restrictions brought on by COVID so had to make dinner from the snack bar. Staff was incredibly helpful. We were a bit put off by the majority of other guests who didn’t feel the need to wear a mask in the elevator or lobby.

Posted by , from Arlington, VA on Aug 9, 2020

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Comment from Hotel Management

Aug 10, 2020 by General Manager

Tully, Thank you for staying with the Courtyard. We have placed signage in all of our areas requesting and implementing social distancing and to wear a mask. We do follow up with the majority of them and will continue to do so. Thank you for bringing this to our attention. Regards, John Tanner

1 out of 5

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 23, 2020 by David

Thank you for staying with us.

About the Courtyard by Marriott Charlotte City Center

Location 237 S Tryon St, Charlotte, NC 28202

Property Features

Courtyard by Marriott Charlotte City Center offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. Event space at this hotel measures 2200 square feet (204 square meters) and includes conference space. A terrace, a vending machine, and gift shops/newsstands are also featured at the business-friendly Courtyard by Marriott Charlotte City Center. For a fee, parking is available. This 3-star Charlotte hotel is smoke free.

  • 181 guestrooms or units
  • 4 levels
  • 2200 sq ft of conference space
  • 204 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator (on request)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Charlotte Station (2.7 km / 1.7 mi)
  • Metro station: 3rd St - Convention Center Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Courtyard by Marriott Charlotte City Center offers 181 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and refrigerators can be requested. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 10:00 AM.

The Bistro - This bistro serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 85 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 15 per person (approximately)
  • Self parking fee: USD 28 per day (in/out privileges)
  • Pet fee: USD 85 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Charlotte City Center
  • Courtyard Marriott Charlotte City Center
  • Courtyard Marriott Hotel Charlotte City Center
  • Marriott Charlotte City Center
  • Marriott Charlotte City Center Courtyard
  • Marriott Courtyard Charlotte City Center
  • Courtyard Marriott Charlotte City Center Hotel
  • Charlotte Courtyard
  • Courtyard By Marriott Charlotte City Hotel Charlotte
  • Courtyard by Marriott Charlotte City Center Hotel
  • Courtyard by Marriott Charlotte City Center Charlotte
  • Courtyard by Marriott Charlotte City Center Hotel Charlotte

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.