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4.1 out of 5

"The pool LOOKS nice, but the temp was not warm enough to swim in since it goes both inside and outside, but was advertised as heated. Was looking forw ... " More

By a verified traveler on Wed 12 Feb 2020

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Hotel Description

3-star hotel near Northlake Mall

Close to airport

Your stay at this North Lake hotel places you within 9 miles (15 km) of University of North Carolina at Charlotte and Concord Mills. Spectrum Center is within 9 miles (15 km) and Bank of America Stadium is within 12 miles (20 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Free Internet, MP3 docks

Featuring conveniences like refrigerators and microwaves, the 112 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with digital channels. MP3 docks, room service, and premium bedding are also available.

Room, Accessible

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$101* Per night/room Dec 12 - Dec 13

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Garden Inn Charlotte North ratings based on 14 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Charlotte North

Everyone (6) Couples (1) Family (4)
3 out of 5

Posted by on Jul 30, 2021

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4 out of 5
The pool LOOKS nice, but the temp was not warm enough to swim in since it goes both inside and outside, but was advertised as heated. Was looking forward to the pool swim, but unable to due to low temp.

Posted by on Feb 12, 2020

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5 out of 5
Very nice. Clean. Friendly staff. Food service was also nice to have on site after a long day on the road.

Posted by on Oct 26, 2019

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Comment from Hotel Management

Nov 25, 2019 by Management

Thank you!

5 out of 5

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jul 17, 2019 by Management

Thank you.

4 out of 5
As much as I paid for the room the breakfast should have been included

Posted by on May 5, 2019

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Comment from Hotel Management

May 16, 2019 by Management

I do apologize about that but at all Hilton Garden Inns we offer a full cooked to order and buffet at a cost however if you would like we do have packages that include breakfast right in the cost of the room.

2 out of 5
Staff was great...Property was good but beds base not so good.

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 20, 2019 by Management

Thank you! Sorry that the beds were not to your liking.

5 out of 5
Very nice and clean hotel that doesn't break the bank

Posted by on Jun 1, 2016

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5 out of 5

Hotel close to charlotte

Very friendly staff. Pool was drained for renovation-disappointing. Breakfast was wonderful.

Posted by on Oct 1, 2015

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5 out of 5

A great place to stop on a long trip to FL

We have stopped at this hotel 6 times in 3 years. It's always consistently good. The pool is great to relax at after a long day of driving. Staff is friendly and helpful.

Posted by , from Erie PA on Aug 6, 2015

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2 out of 5

A bit disappointed

Pros: The pool was nice. The room was spacious
Cons: Employee courtesy and room cleanliness
The workers were nice enough but when we checked in they were just standing around talking at the front desk and when we walked up they looked at us like we had interrupted their conversation! The room only had 3 towels in it (which didnt make much sense to me) so we took a couple extra from the pool area when we went swimming. The room itself was nice but when we went to use the ice bucket the next day it was disgusting. Full of food or something from the last guest who had stayed. All in all, it was very disappointing for the price.

Posted by on Jul 31, 2015

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About the Hilton Garden Inn Charlotte North

Location 9315 Statesville Rd, Charlotte, NC 28269

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hilton Garden Inn Charlotte North offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, multilingual staff, and a garden are also featured at the business-friendly Hilton Garden Inn Charlotte North. Self parking is free. This 3-star Charlotte hotel is smoke free.

  • 112 guestrooms or units
  • 5 levels
  • Built in 1999
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Hilton Garden Inn Charlotte North offers 112 accommodations with MP3 docking stations and coffee/tea makers. Beds feature premium bedding. 36-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Charlotte hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10 AM.

The Great American Grill - This restaurant serves breakfast and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rafting nearby
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 12.00 per person (approximately)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Charlotte North
  • Hilton Garden Inn Hotel Charlotte North
  • Charlotte Hilton Garden Inn
  • Hilton Garden Inn Charlotte Uptown Hotel Charlotte
  • Hilton Garden Inn Charlotte North Hotel
  • Hilton Garden Inn Charlotte North Hotel Charlotte
  • Hilton Charlotte Charlotte
  • Hilton Garden Inn Charlotte North Hotel
  • Hilton Garden Inn Charlotte North Charlotte
  • Hilton Garden Inn Charlotte North Hotel Charlotte

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.