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Xoza Hotel Urban Escape

3.0 star property
3-star hotel near Plaza 28

Choose dates to view prices

Photo gallery for Xoza Hotel Urban Escape

Terrace/patio
Free daily continental breakfast
1 bedroom, in-room safe, free WiFi, bed sheets
Indoor pool
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included

Explore the area

Map
Lopez Portillo, Cancun, QROO, 77513
  • Plaza 28
    ‪19 min walk‬
  • Cancun Mall
    ‪2 min drive‬
  • Plaza Las Americas
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Double Room

1 bedroom, in-room safe, free WiFi, bed sheets

Superior Double Room

  • Sleeps 3
  • 2 Double Beds

View all photos for Comfort Room

1 bedroom, in-room safe, free WiFi, bed sheets

Comfort Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, free WiFi, bed sheets

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

Downtown Cancun stay.Your stay at this Downtown Cancun hotel places you within 2 miles (3 km) of Mercado 28 and La Sagrada Familia Parish. Mercado 23 and Plaza 28 are also within 2 miles (3 km).

What's nearby

  • Las Palapas Park - 19 min walk - 1.0 mile
  • Plaza 28 - 19 min walk - 1.0 mile
  • Cancun Mall - 2 min drive - 1.1 miles
  • Plaza Las Americas - 4 min drive - 2.0 miles
  • Puerto Cancun Marina Town Center - 5 min drive - 2.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪Los 7 Mares - ‬8 min walk
  • ‪Antojitos Yucatecos Polcanes y Panuchos - ‬4 min walk
  • ‪La Loteria Taqueria - ‬6 min walk
  • ‪El Pocito - ‬7 min walk
  • ‪Las Tortas de Cochinita - ‬4 min walk

About this property

Xoza Hotel Urban Escape

3-star hotel near Plaza 28
Xoza Hotel Urban Escape offers its guests an indoor pool and a 24-hour fitness center. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Xoza Hotel Urban Escape also features a garden and an elevator. Self parking is free.

This 3-star Cancun hotel is smoke free.

  • 42 guestrooms or units
  • Meeting rooms
  • Continental breakfast (free)
  • Manager's reception (free)
  • Front desk (24 hours)
  • Pool or billiards table
  • Garden
  • Elevator
  • No smoking on site
Xoza Hotel Urban Escape offers 42 air-conditioned accommodations with safes and hair dryers. 50-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Indoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • 50-inch smart TV with digital channels

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Xoza Hotel Urban Escape

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Xoza Hotel Urban Escape.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

XOZA CANCUN Distinctive Hotels Hotel
XOZA CANCUN Distinctive Hotels CANCUN
XOZA CANCUN Distinctive Hotels Hotel CANCUN

Frequently asked questions

How close is Xoza Hotel Urban Escape to the airport?

Xoza Hotel Urban Escape is 11.9 mi (29-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Xoza Hotel Urban Escape have an airport shuttle?

Airport shuttle services are not available at Xoza Hotel Urban Escape.

How close is Xoza Hotel Urban Escape to the beach?

This hotel is 4.3 mi (13-min drive) from Playa Tortugas and 5.2 mi (11-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Xoza Hotel Urban Escape offer free breakfast?

Xoza Hotel Urban Escape offers free continental breakfast every day from 7:30 AM to 11:00 AM.

Is there a casino at Xoza Hotel Urban Escape?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are nearby.

What time is check-in at Xoza Hotel Urban Escape?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Xoza Hotel Urban Escape?

This hotel offers free self parking.

Does Xoza Hotel Urban Escape have a pool?

Xoza Hotel Urban Escape features an indoor pool.

Does Xoza Hotel Urban Escape have a spa?

There are no spa services available at this hotel.

How close is Xoza Hotel Urban Escape to downtown Cancun?

Xoza Hotel Urban Escape is 1 mi away from Cancun.

Xoza Hotel Urban Escape Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 15 out of 24 reviews
Rating 8 - Good. 4 out of 24 reviews
Rating 6 - Okay. 3 out of 24 reviews
Rating 4 - Poor. 0 out of 24 reviews
Rating 2 - Terrible. 2 out of 24 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jarell M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Mar 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Itzel

Stayed 1 night in Mar 2025

2/10 Terrible

Jason

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, flooding issues and the staff left for the night without providing help.
Stayed 4 nights in Mar 2025

6/10 Okay

Idanet, Chalmette

Liked: Cleanliness, staff & service
The room felt confined, lack of windows and no full length mirror. The water did not work for a full day. The property was clean and what helped the inconvenience was the hospitality.
Stayed 4 nights in Feb 2025

8/10 Good

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Beside the no water for a day it was good
Stayed 3 nights in Feb 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estaba muy limpio y la atención fue muy buena, el hotel es nuevo por ende las instalaciones son muy buenas
Stayed 3 nights in Feb 2025

8/10 Good

Ronny

Stayed 1 night in Feb 2025

10/10 Excellent

Juan Felipe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, fue muy cómodo para descansar
Stayed 1 night in Jan 2025