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"Fair place. Good parking. Kind staff. The property was a little outdated but we had a great time. " More

By a verified traveler on Mon 25 Jan 2021

Hotel Description

4-star hotel near Las Americas Cancun Mall

Heart of Cancun

Within a 15-minute walk of this Downtown Cancun hotel, you'll find Plaza Las Americas and Dubai Palace Casino. Market 28 and Turtle Beach are also within 3 miles (5 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and free perks like buffet breakfast and free self parking.

Free Internet, comfy beds

The 136 individually furnished guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with cable channels, and other amenities include microwaves and minibars.

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility Accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$51* Per night/room Aug 14 - Aug 15

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, City View (Deluxe Family Room)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Wyndham Garden Cancun Downtown ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Wyndham Garden Cancun Downtown

Everyone (10) Family (2)
4 out of 5
Fair place. Good parking. Kind staff. The property was a little outdated but we had a great time.

Posted by on Jan 25, 2021

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Comment from Hotel Management

Jan 28, 2021 by Lucía Chablé

Thank you very much for taking the time to share your experience here with us, we really appreciate your feedback. Have a great day Kind Regards

1 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 27, 2020 by Lucía Chablé

Good morning, Thank you very much for taking the time to share details of your stay here with us, we really appreciate your feedback. Have a great day

4 out of 5
Staff very helpful. Room was clean and bed comfortable. Will stay there again.

Posted by , from Colorado on Nov 21, 2018

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Comment from Hotel Management

Nov 27, 2018 by Fpardo

Thank you for your recent stay and for taking the time to share your experience here with us Your kind comments are very much appreciated Thanks for brightening our day!

4 out of 5

Very accommodating.

Pros: Clean! Nice big shower with good, not slippery, floor and lots of hot water and extra towels.
Location: Just stayed overnight.
Nice clean hotel with a cozy hot tub that refreshed us after a long bus ride. Helpful and friendly staff. Everything as advertised and price as quoted. Great for overnight. Staff arranged reliable taxi to airport. We had a couple of travelers with special needs and staff accommodated us well.

Posted by , from Winnipeg, MB on Feb 25, 2018

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Comment from Hotel Management

Mar 12, 2018 by Lucia Chablé

Hello Irene, Thank your very much for your comments, we really appreciate your feedback and we hope to see you back soon! Have a wondelful day!

5 out of 5

Great central location near shopping centers

Loved the friendliness of the staff. Front desk staff was real helpful

Posted by , from Long Beach on Aug 24, 2017

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5 out of 5

Final day in Cancún

Such nice helpful people! Nice room and very accommodating.

Posted by , from Las Vegas on Nov 22, 2016

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Comment from Hotel Management

Dec 5, 2016 by Lucía U.

Dear guest, thank you very much for your comments, we are glad to know your experience and we want to let know to our readers that we are waiting for you, let us take care of you, stay with us and relax we will make your stay an ultimate experience, contact us and we will take care of anything you need, warm regards wish you LQ CANCUN BY LA QUINTA CANCUN staff!!

4 out of 5

convenient but a little noisey

Pros: very handy to all our needs, very friendly and helpful staff
Cons: doors slamming in other rooms very very noisy
Location: Lots to do nearby. Shopping ,resturants, convenience store, casino, bus at front door to get you anywhere for 10 pesos
Stayed here with my wife for three weeks, good value for money. Breakfast included was good, hot food and fresh fruit

Posted by , from Muskegon, Mi on Jan 31, 2016

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5 out of 5
It was really nice staying in that hotel. The price is reasonnable but you get the best out of it.

Posted by on Jan 9, 2016

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3 out of 5

The hotel not complete my expectatives

the hotel is now repairing your building, and have not the beds that are in the picture.

Posted by , from mexico on Nov 3, 2015

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5 out of 5

Great hotel, if you have a car.

Pros: Clean, friendly service, great food, way better than a U.S. La Quinta hotel. Underground parking. Safe area. Nice pool. Quiet.
Cons: No conditioner with the toiletries, the wifi can be unstable (good for checking e-mails, not office work).
Location: It is next to Plaza (Mall) de las Americas: Shopping, restaurants, supermarket, movies, etc. You do need a car to get to the beach.
Our stay at this hotel worked for us because we had a car. The included breakfast was superb, with warm options and homemade recipes of Mexican and Yucatan recipes as well as the usual eggs, pancakes, etc. Fresh juices and sweet rolls. The staff was incredibly friendly and accommodating and the roof tops pool and Jacuzzi were small, but well designed. Super clean and devoid of the musty/moldy smell many local hotels have. The room was large and well furnished.

Posted by , from Conifer, CO on Oct 27, 2015

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About the Wyndham Garden Cancun Downtown

Location AV. Tulum SM. 4 MZA. 14 Lote 2, Cancun, QROO 77500

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Wyndham Garden Cancun Downtown offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. There's an onsite 24-hour business center. Event space at this hotel measures 1615 square feet (150 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Wyndham Garden Cancun Downtown. Free self parking is available. This 4-star Cancun hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 6 levels
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Towels for the beach
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (18 km / 11.2 mi)
  • Parking: Free self parking

Room Amenities

Wyndham Garden Cancun Downtown offers 136 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining
  • Flat-screen television
  • Cable channels
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings

Food & Drink

Guests are served free buffet breakfast daily from 6 AM to 10 AM.

Restaurant and Lounge Bar - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Hiking/biking trails nearby
  • Skydiving nearby
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Wyndham Garden Cancun Downtown

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Wyndham Garden Cancun Downtown Hotel
  • Wyndham Garden Cancun Downtown Cancun
  • Wyndham Garden Cancun Downtown Hotel Cancun

You should know

  • Pool access available from 8:00 AM to 10:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.