Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property
Beachfront property near Forum Beach

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
2 outdoor pools, pool umbrellas, sun loungers
View from room
Outdoor wedding area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪19 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪66 min drive‬

Room options

Master Suite King

  • 641 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1352 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Junior Suite King Beachfront Swim up

  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Double Accessible

  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Accessible

  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Family Junior Suite, King Bunk and Trundle Bed

  • 391 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

Deluxe Junior Suite Double Lagoonview

  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Junior Suite King Lagoonview

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite Ocean View Double

  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Beachfront

  • 427 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Junior Suite Ocean View King

8.0 out of 10
Very good
(3 reviews)
  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Master Suite Ocean View King

  • 641 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(2 reviews)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean Front King

9.0 out of 10
Wonderful
(8 reviews)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Junior Suite Ocean View Double

9.2 out of 10
Wonderful
(11 reviews)
  • 388 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

8.0 out of 10
Very good
(23 reviews)
  • 391 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

9.0 out of 10
Wonderful
(30 reviews)
  • 388 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Standard Double Bed

10.0 out of 10
Exceptional
(1 review)
  • 391 sq ft
  • Golf view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

8.8 out of 10
Excellent
(18 reviews)
  • 391 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

King Room

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

You may also like

About the neighborhood

Cancun

On the beach.At this Zona Hotelera property, you'll be within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. La Isla Shopping Mall and Chac Mool Beach are also within 2 miles (3 km).

What's nearby

  • La Isla Shopping Mall - 16 min walk - 0.9 miles
  • Chac Mool Beach - 18 min walk - 1.0 mile
  • Isla Dorada - 19 min walk - 1.0 mile
  • Cancun Interactive Aquarium - 19 min walk - 1.1 miles
  • Forum Beach - 9 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪El Oriental - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Beachfront property near Forum Beach
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Sunscape Cancun All-Inclusive Resort & Spa by Hyatt you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 10 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Beds feature premium bedding. A pillow menu is available. 55-inch plasma televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby bath
  • Children's pool
  • DVD player
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 55-inch plasma TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Frequently asked questions

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to the airport?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is 13.5 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of Nov 23, 2025, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on Nov 30, 2025 start from $297.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have an airport shuttle?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers an airport shuttle.

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offer free breakfast?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt does not offer free breakfast.

Is there a casino at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, there is no casino at this property, but PlayCity Casino (16-min drive) and Royal Yak Casino and Sports Book (17-min drive) are nearby.

What time is check-in at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

This property offers free self parking and valet parking.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a pool?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features 2 outdoor pools and a children's pool.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a restaurant?

There are 10 onsite restaurants, offering options like Mexican cuisine and ocean views.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a spa?

Pamper yourself with a day at Aura Spa, where you can enjoy body treatments, sports massages, and hydrotherapy.

How close is Sunscape Cancun All-Inclusive Resort & Spa by Hyatt to downtown Cancun?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is 1.7 mi away from Avenida Kukulkan.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 3617 out of 5857 reviews
Rating 8 - Good. 1334 out of 5857 reviews
Rating 6 - Okay. 518 out of 5857 reviews
Rating 4 - Poor. 182 out of 5857 reviews
Rating 2 - Terrible. 206 out of 5857 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Romina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Custumer service
Stayed 3 nights in Nov 2025

8/10 Good

TINA MARIE, Fountain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

ELI SAUL, Bozeman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this Resort are fantastic! There is always someone to ask you if you need anything else, checking on you, always on top. Very attentive. The room was incredible. The food choices are fantastic on-site with 5 restaurants to choose from within the resort. The beach is a 10 out o10, clear water, glass smooth and white sand. I would not hesitate recommending this place to anyone looking for an all-inclusive resort in Cancun! Not a single complaint and exceeded my expectations!
Stayed 10 nights in Sep 2025

10/10 Excellent

Jade

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was spectacular! Not only were the bed comfortable the food was exceptional. The price was great! Service amazing BOOK IT!
Stayed 2 nights in Sep 2025

10/10 Excellent

Teresa Vargas

Stayed 3 nights in Sep 2025

10/10 Excellent

Hiwot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything
Stayed 5 nights in Aug 2025

10/10 Excellent

Baldomero

Stayed 4 nights in Aug 2025

10/10 Excellent

Alban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

The staff, the service, the food and the ambience was excellent🙏🙏
Stayed 5 nights in Aug 2025

10/10 Excellent

Senadin

Stayed 5 nights in Aug 2025

10/10 Excellent

Dalia Guadalupe Torres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ventanas restaurant was very good! The Mexican Restaurant was my favorite, we had the best service there. The Italian restaurant was my least favorite and the waiter was not very attentive... He seemed in a hurry when we ordered which made us a little uncomfortable. We had 2 rooms 1 needed to be updated as the faucet leaked #327 other than that it was very confortable. We had a very nice experience overall. The beach was beautiful and staff was very friendly and helpful
Stayed 6 nights in Aug 2025

2/10 Terrible

samer

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was uninviting and stuck up. So much for hospitality
Stayed 1 night in Aug 2025

10/10 Excellent

Jianping

Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!! Was worried with the name change but they delivered! Only complaint would be the shower….the water would go hot then lukewarm back to hot and on and on!
Stayed 4 nights in Aug 2025

8/10 Good

Jenny

Traveled with family and small children
Liked: Staff & service, amenities
Everything was good. We’ll come back again
Stayed 6 nights in Aug 2025

6/10 Okay

Ann Marie

Liked: Staff & service
There needs to be Ac in the dining area and especially at the main bar. It’s extremely hot and you need places beside your room to cool down. Anyway I heard they were brought out! So they comments really don’t matter !
Stayed 5 nights in Aug 2025

10/10 Excellent

Wigberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Very friendly environment
Stayed 5 nights in Aug 2025

10/10 Excellent

Ashwani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning !
Stayed 4 nights in May 2025

6/10 Okay

aristotle

Traveled with family and small children
Liked: Cleanliness, staff & service
We booked this all inclusive resort because the review score was 8.8 but it did not meet my expectation. Limited choices of food in buffet area compared to other all inclusive resorts we’ve been too. The only air conditioned area is the room and hallway. So I’m sweating while eating especially in buffet area. The lobby needs improvement. Limited toys in play area and limited activities for toddlers less than 4 years old. Only one main pool and one children’s pool. The staff are nice and our room is clean that’s one advantage.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean resort with friendly and helpful staff. I liked the restaurants with no reservations. Food was great as well.
Stayed 5 nights in Aug 2025

10/10 Excellent

Prashantkumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Add some more vegetarian options , Limiting choice for vegan people
Stayed 5 nights in Aug 2025

8/10 Good

Abdelkader, Jersey city

Traveled with family
Liked: Property conditions & facilities
Working people very friendly, We had a great time. Thank you all
Stayed 4 nights in Aug 2025

10/10 Excellent

Jooma Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Andrea, the poolside workout instructor was amazing!! She was energetic, funny and welcoming! Never did aqua aerobics but she made it so much fun that I came back for aqua Zumba!
Stayed 4 nights in Aug 2025

10/10 Excellent

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! All of them were ,friendly always willing to help went above and beyond I truly recommend this property plus the food is great specially the Italian and the steak restaurants!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sahr

Stayed 4 nights in Aug 2025

10/10 Excellent

nancy e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025