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Hotel Description

4-star beachfront aparthotel near La Isla Shopping Mall

Beachside getaway

Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of La Isla Shopping Mall and Tortuga Beach. Chac Mool Beach and Costa Occidental de Isla Mujeres National Park are also within half a mile (1 km).

All-inclusive

This all-inclusive aparthotel features free water park access, a full-service spa, and 7 restaurants. Relax with beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, children's pool, and waterslide.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 458 apartments also offer free WiFi and plasma TVs with cable channels. Other amenities include free minibar items, balconies or patios, and room service.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$228* Per night/room Sep 12 - Sep 13

Suite, 1 Bedroom, Ocean View (Master)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Accessible, Partial Ocean View (Partial Ocean View - ACK)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Wyndham Alltra Cancun All Inclusive Resort ratings based on 109 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Wyndham Alltra Cancun All Inclusive Resort

Everyone (34) Couples (33) Family (33)
5 out of 5
Staff are friendly, nice, very helpful, and respectful.

Posted by on Aug 4, 2022

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Comment from Hotel Management

Aug 5, 2022 by Silvestre V. - General Manager

Dear Giao. We really appreciate you visiting us and taking the time to share your kind comments with us. We are happy to know that you enjoyed your stay with us, especially for the excellent service you received from all the associates. It has been a pleasure having you with us and we hope you will come back again in the near future. Regards!

2 out of 5
Room was not ready on time room accom not as requested in reservations we payed for king got two full beds personal items missing from room and lugage was searched constant presure to buy timeshare and restaurants had no room for guest which resulted in 2 to 3 hr waiting lists for diner trully disappointing experience

Posted by , from allentown on Jul 26, 2022

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Comment from Hotel Management

Jul 26, 2022 by Silvestre V. - General Manager

Luisa. What you say about your lost objects is serious, please let us know more details since we do not have any record in the system about your situation. feel free to contact us on any of our social networks.

5 out of 5
Good

Posted by on Jul 25, 2022

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Comment from Hotel Management

Jul 25, 2022 by Silvestre V. - General Manager

Dear Thi My Hoa. Thank you for visiting us and sharing your opinion, we hope you come back again very soon. Regards!

4 out of 5
Great meal choices, entertainments, and nice people around the property.

Posted by on Jun 20, 2022

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Comment from Hotel Management

Jun 21, 2022 by Silvestre V. - General Manager

Dear Tsung-Hsiun. It is always very pleasant to read the comments that our dear guests share with us as they motivate and inspire us to continue striving to offer memorable moments and unforgettable vacations. Thank you for spending a few minutes and writing us your words, it has been a pleasure having you with us and we hope you will come back again in the near future.

4 out of 5
Check-in was a lengthy process. Had to use the front desk to check out as well. The property was in good shape. Leaks in the roof after the heavy rain. They patched damage on the inside but not sure the roof was repaired first.

Posted by , from ALPHARETTA on Jun 7, 2022

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Comment from Hotel Management

Jun 8, 2022 by Silvestre V. - General Manager

Dear Kevin. Thank you for choosing us as your vacation destination and for taking the time to share your comments with us. We will take your opinion into account to continue improving. We hope you will come back again in the near future. Kind regards!

5 out of 5
nice, clean and quiet

Posted by on May 25, 2022

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Comment from Hotel Management

Jun 10, 2022 by Silvestre V. - General Manager

Dear Daniel. We appreciate that you visited us and that you took the time to share your kind comments with us. We are happy and proud to have exceeded your expectations and to see that you had a fantastic vacation. It has been an honor to have you with us and we hope you will come back to visit us in the near future.

5 out of 5
My sister and I had so much fun visiting Cancun and this resort made it so special! The service here was outstanding from the moment we arrived until the moment we left. I didn’t choose this resort for the activities but the sport team, particularly Gloria, Jesus, and Luigi made it incredibly fun and memorable. We truly enjoyed all the dining options, only feedback here would be a vegetarian option in the food carts by the beach and pool would have been great to have, but outside of that the food was good. Again, service here was outstanding, we especially enjoyed our time with Louis at the Azul restaurant. The room and facilities were amazing and we cannot wait to come back.

Posted by on May 20, 2022

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Comment from Hotel Management

Jun 10, 2022 by Silvestre V. - General Manager

Dear Angela. We appreciate that you visited us and that you took the time to share your kind comments with us. We are happy and proud to have exceeded your expectations and to see that you had a fantastic vacation. Of course we will take into account your recommendations to continue improving and offering memorable vacations to all our dear guests. It has been an honor to have you with us and we hope you will come back to visit us in the near future. Kind regards!

4 out of 5
Staff was amazing. Room was ok, bed wasn’t comfortable. Housekeeping did an awesome job, went in every day & fully stocked fridge, replaced towels & made the beds. Beach was beautiful. Restaurants were good. All in all it was good experience for it being our first time.

Posted by on May 13, 2022

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Comment from Hotel Management

May 16, 2022 by Silvestre V. - General Manager

Dear Hector. We are very proud to have hosted you and above all to be able to read your comments about your visit to our spa. I will definitely share your review with the team to continue motivating and inspiring them to continue offering excellent service. For us it was a pleasure to host you and we hope you will give us the opportunity to be your vacation destination for a long time. Kind regards!

4 out of 5
We very much enjoyed our stay. Dining at night was a bit stressful because they don’t take reservations, but they put you on a waiting list. We wanted to eat at 7:00 but couldn’t get in until 9:00 with the waiting list. Some nights were better then others. Other then than that, we really liked to hotel and activities. Food was delicious and a lot of variety. We especially loved the food by the pool and on the beach for lunch. Staff was very accommodating. Room looked nicer in the pictures. We stayed in the master suite and it was lacking a bit. Needs some updates.

Posted by , from Bellmore on Apr 23, 2022

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Comment from Hotel Management

May 6, 2022 by Silvestre V. - General Manager

Dear Lauren. First of all, we want to thank you for choosing us as your vacation destination and for taking the time to share your comments with us. We feel very lucky to have exceeded your expectations and that you had a fantastic vacation, of course we will take into account your suggestions to continue improving the experience of all our dear guests. We hope you will come back again in the near future. Kind regards!

4 out of 5
Overall the property was nice, however it doesn’t look like what the pictures portray. The rooms are lackluster and sort of run down. We also requested an oceanfront room when booking and we ended up in a lagoon view over looking the kids pool and the busy/loud street. We said something to the front desk and they said they’d look into it but never did. We look forward to visiting Cancun again, but would not stay at the Wyndham Alltra.

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 4, 2022 by Silvestre V. - General Manager

Dear Kyle. We greatly appreciate that you have chosen us as the ideal resort for your well-deserved vacation and, above all, that you spent a few minutes sharing your comments with us. We are very sorry to read that the room was not what you expected and especially that we did not exceed your expectations. We hope you will give us another opportunity in the future and come back to visit us, we will be delighted to welcome you. Regards!

About the Wyndham Alltra Cancun All Inclusive Resort

Location Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500

All-inclusive Details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • Surcharge for premium food items
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • Onsite live performances included
  • Theme parties included

Property Features

Wyndham Alltra Cancun All Inclusive Resort is an all-inclusive aparthotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and sun loungers. At Wyndham Alltra Cancun All Inclusive Resort you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean aparthotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available. A complete renovation of Wyndham Alltra Cancun All Inclusive Resort was completed in September 2018. Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 6 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Wyndham Alltra Cancun All Inclusive Resort offers 458 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to balconies or patios. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

The aparthotel hosts a free manager's reception daily.

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Azul - This restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/bodyboarding nearby
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.