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Your stay at this Hotel Zone resort places you within 2 miles (3 km) of Delfines Beach and El Rey Ruins. Maya Cancun Museum and Ventura Park Cancun are also within 3 miles (5 km).
Full-service spa, outdoor tennis court
A full-service spa, 4 restaurants, and 6 outdoor pools are all featured at this smoke-free resort. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities. Enjoy the outdoor tennis court and perks like free valet parking and free WiFi.
Free WiFi, comfy beds
In addition to LED TVs with cable channels, the 379 guestrooms offer free WiFi and pillowtop beds. Other amenities include 24-hour room service, separate bathtubs and showers, and coffee/tea makers.
The Westin Resort & Spa Cancun ratings based on 114 Verified Reviews
Guest reviews for The Westin Resort & Spa Cancun
Sep 8, 2018 by The Westin Cancun Team
Thank you for your recent visit. We are glad you enjoyed our great location. I'm really sorry that your stay was compromised by noise from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed on our websites. They are planned to end soon for this year. Hopefully you give us another opportunity to serve you in the future in this beautiful destination. Stay well,
Sep 3, 2018 by The Westin Cancun Team
Thank you for your preference during your past trip to this beautiful destination. We feel delighted to know that you have a nice stay and that our associates at the Family Club as well as the waiters and maids serve you with their characteristic friendly attitude. We will review the situation with our front desk team in order to reinforce our high service standards and we appreciate to have brought them into our attention. We invite you to come visit again when your trips bring you back to this beautiful destination. Stay well,
Excellent service, amazing view of the ocean
Aug 13, 2018 by The Westin Cancun Team
We truly appreciate your great recommendation to other travelers and the confidence to give us an opportunity to serve you. It is also very important the recognition to our team; there are very friendly and service oriented so please feel assured that we will forward your compliments to our concierge team as well as their manager. Hopefully we have the pleasure to serve you again in the future. Hasta pronto!
Their employees need to get trained
Jun 16, 2018 by The Westin Cancun Team
Dear guest, Thank you for your time in bringing into our attention this situation. We will be reinforcing our high service standards with our team in the restaurants. We hope that other parts of your vacation had been enjoyable at this beautiful location. Stay well,
Jun 14, 2018 by The Westin Cancun Team
Thank you for your time in providing your feedback. We regret for not being able to fulfill your kind request. On the opposite side, we appreciate your recognition for our staff who are focused in providing the best service to all of our guests. We also feel glad that you enjoyed the food in our outlets. Stay well and come visit back soon.
Jun 12, 2018 by The Westin Cancun Team
Thank you for your feedback. We appreciate your report and your nice comments in regards of our friendly and courteous staff as well about our wonderful location. Please consider that we have different categories for each room shown in the webpage. Our new villas and studios, as well as the speciality suites are fully equipped with microwave and refrigerator. All other rooms have coffee makers and a minibar. We also truly regret that the noise from the construction affected your rest. Hopefully you give us a second opportunity after the programmed works are done and we will do all our best to make sure you enjoy this great place at its best. Stay well,
May 23, 2018 by The Westin Cancun team.
Dear Zoie, We regret to know that our works interfered with your vacation. These works had been informed in the agencies' webpages since long time ago and we feel truly sorry if this was not your case. All your comments are very important in order to set our next goals so please know that we appreciate your time and efforts to let us know about the issues that you found during your visit. Stay well,
Nice hotel. Great location
Apr 27, 2018 by The Westin Cancun team.
Dear Peter, Thank you for sharing your experience with us and we feel so glad that you enjoyed our amazing team as well as our beautiful location. We will be happy to host you again when your travel plans bring you back to this area. Stay well,
Apr 16, 2018 by The Westin Cancun team.
¡Thank you for your comments! We are glad that your stay was memorable, We will be more than happy to host you again. Stay well,
Mar 24, 2018 by WestinCancun
Dear Anonymous, Thanks for sharing your comments. We regret to hear that your stay with us was not completely satisfactory. We appreciate your constructive comments about the service, and also it's good to hear that you enjoyed the beach. Best regards,
About the The Westin Resort & Spa CancunLocation Boulevard Kukulcan Km 20, Cancun, QROO 77500
Renovations + Closures
The property will be renovating from 01 November 2018 to 12 December 2018 (completion date subject to change). The following areas are affected:
- Dining venue
- One of the dining venues
During renovations, the resort will make every effort to minimize noise and disturbance.
- Pilates classes/lessons included
- Aerobics classes/lessons included
- Taxes included
- 24-hour room service
- Buffet and à la carte dining
- Gratuities included
- Local beverages and soft drinks only
- Premium/non-domestic beverages not included
- Premium food items not included
- All food and beverages included
- Tennis included
- Food and beverage restrictions apply
- Laundry/dry cleaning services not included
- One or more venues limit dining availability
- One or more venues limit beverages
- Surcharge for premium food items
- Surcharge for premium or imported alcoholic beverages
- Surcharge for bottled wine
- Spa/beauty facilities and services not included
- Surcharge for room service
- All non-motorized water sports included
- Minibar not included
The Westin Resort & Spa Cancun offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A children's pool, a fitness center, and a sauna are also featured at the family-friendly The Westin Resort & Spa Cancun. Free self parking and valet parking are available. This 4-star Cancun resort is smoke free.
- 379 guestrooms or units
- 6 levels
- 4 dining venues
- 13 conference rooms
- Bar by the pool
- Bar or lounge
- Kid's club (surcharge)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Business facilities
- Conference space
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Wedding services available
- Gift shop
- Beauty salon
- Newspapers in lobby (free)
- Onsite shopping
- No smoking on site
Family Friendly Amenities
- Family Property
- Number of outdoor pools - 6
- Children's pool
- Free WiFi
- Outdoor tennis court
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Babysitting or childcare
- Playground on site
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (11.8 km / 7.3 mi)
- Parking: Free valet parking and self parking
The Westin Resort & Spa Cancun offers 379 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
- Pillowtop beds
- In-room dining (24 hours)
- LED television
- Cable channels
- Coffee maker
- Separate shower and tub
- Cribs (surcharge)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Nightly turndown service
- Childcare in room (surcharge)
- Massage in room (surcharge)
- Hair dryer
- Laptop safe
- Toiletries (free)
- Iron and ironing board
- Climate control (air conditioning)
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
The Westin Resort & Spa Cancun has 4 restaurants on site.
24-hour room service is available.
This Cancun Westin features two beaches, one extending 400 meters (437 yards) along the Caribbean Sea and providing morning sun, and the other for afternoon sun extending 100 meters (109 yards) along Nichupte Lagoon, a large body of placid water fringed by mangrove forests lying between Cancún Island and the mainland.
Fresh-water swimming options comprise a 14-meter-square (45-ft) main pool and four triangular pools, two for children, arrayed along a 55-meter (180-ft) terrace. On the lagoon side, the resort features a terrace with a 21-by-5.25-meter (70-by-17-ft) pool cascading into a 7.5-by-6-meter (25-by-20-ft) pool; a sundeck; a deck shaded by trees; and five interlocking cool-water spa tubs on the beach.
Although swimming is not permitted in the lagoon, independent operators on the beach offer personal watercraft and parasailing. Other water sports are available at AquaWorld Marina on the lagoon 4 km (2.5 mi) away.
The recreational activities listed below are available either on site or near The Westin Resort & Spa Cancun; fees may apply.
- Water skiing nearby
- Golfing nearby
- Snorkeling nearby
- Parasailing nearby
- Surfing/boogie boarding nearby
- Windsurfing nearby
- Yoga classes/instruction on site
- Pilates classes on site
- Playground on site
- Fitness classes on site
- Basketball on site
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
The Westin Resort & Spa Cancun has a full-service spa featuring beauty services.
- Hot stone massage
- Prenatal massage
- Spa tub in spa
- Couples treatment rooms
- Body wraps
- Body treatments
- Facial treatments
- Aromatherapy treatments
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Check-in time starts at 4 PM
- Minimum check-in age is 21
- Check-out by 10 AM
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available.
- Cribs (infant beds) are available.
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)
- Cribs (infant beds) are available for an additional fee
- Rollaway beds are available for an additional fee
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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- Cancun Westin
- The Westin Resort Spa Cancun
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Book a stay in any room or rate category and receive drinks and hors d'oeuvres (limit 2 hours).
Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.