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The Westin Resort & Spa Cancun

4-star property
Boulevard Kukulcan Km 20, Cancun, QROO 1-855-201-7819

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4.2 out of 5
Very good!
See all 39 Travelocity Reviews

"We loved how new the hotel was, very clean and the staff was super friendly, helpful and welcoming. They were ALWAYS cleaning, and made sure to follo ... " More

By a verified traveler on Wed 05 Aug 2020

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Hotel Description

4-star beachfront resort near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera resort places you within 2 miles (3 km) of El Rey Ruins and Delfines Beach. Aquaworld and Cancun Interactive Aquarium are also within 6 miles (10 km).

Full-service spa, outdoor tennis court

A full-service spa, 3 restaurants, and 6 outdoor pools are all featured at this resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the outdoor tennis court and perks like free self parking.

Free WiFi, comfy beds

The 379 guestrooms have LED TVs with cable channels and offer free WiFi and pillowtop beds. Other amenities include 24-hour room service, separate bathtubs and showers, and coffee/tea makers.

Room, 2 Double Beds, Non Smoking, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$179* Per night/room May 17 - May 18

Studio, 1 King Bed, Balcony, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa, 2 Bedrooms, Balcony, Lagoon View

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room, 1 King Bed, Balcony, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Balcony, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Resort & Spa Cancun ratings based on 39 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Resort & Spa Cancun

Everyone (20) Couples (6) Family (12)
4 out of 5
Location

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 22, 2021 by Social Media Coordinator

Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia relajante y renovadora con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien,

5 out of 5
We loved how new the hotel was, very clean and the staff was super friendly, helpful and welcoming. They were ALWAYS cleaning, and made sure to follow guidelines during these times. I cannot express how happy I was to stay at this hotel. Charlene from concierge was amazing! She had great recommendations and helped us book our excursions. Juan from the Arena restaurant was our favorite mixologist! He made delicious drinks and his service was outstanding! Our first time in Cancun and we will definitely be back to the Westin Cancun.

Posted by , from Chicago on Aug 5, 2020

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Comment from Hotel Management

Aug 5, 2020 by Social Media Coordinator

Dear Laura, Thank you for your preference and for such a kind review. We are truly delighted to learn you had a great time as usual and we made you feel accommodated and safe. We are always striving our best to make sure that despite the pandemic we always deliver the best service to our guests. We hope to host you back again very soon. Be well,

4 out of 5
View was good. The food was not covered in package. No drop off for airport service. Taxi was so expensive to airport

Posted by on Mar 2, 2020

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5 out of 5
Beautiful beaches and great rooms. Loved the hotel decor too

Posted by on Feb 26, 2020

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4 out of 5

Posted by on Feb 22, 2020

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5 out of 5
Very friendly staff.Good food well rounded buffet, beautiful beaches .building decor soo cozy and clean.will definitely recommend it and will want to go back totally magical place.

Posted by on Dec 31, 2019

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5 out of 5
The view and location of the property were perfect. The view was great. The staff were very helpful and hospitable

Posted by on Nov 21, 2019

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4 out of 5
It was super quiet but also convenient to go out via the local bus which has a stop just past the resort. Very accommodating and was nice to be able to sit on the resort beach in peace with out a million other people. Not to say there wasn’t other people just not hectic and over crowded I highly recommend

Posted by on Oct 26, 2019

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5 out of 5
right by the beach, excellent service, clean rooms

Posted by , from Portland on Oct 1, 2019

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Comment from Hotel Management

Oct 1, 2019 by Social Media Coordinator

Dear Hailey, Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches as well as your room. It was a pleasure to host you and we hope to have the chance again very soon Be well,

5 out of 5
Since leaving this property, I can think of nothing but returning to lay out by the beautiful beach and listen to the waves. Among the draws, other than amazing food, poolside meals, and breakfast service, is the proximity to gorgeous water, only steps from any of the multi outdoor amenities. You cannot go wrong if you want a quieter, all-inclusive location to relax where you never have to leave the property.

Posted by on Sep 28, 2019

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Comment from Hotel Management

Sep 30, 2019 by Social Media Coordinator

Dear Guest, It was a pleasure to have you and we are very happy to know that you had such a wonderful stay with us and that you had a relaxing stay at The Westin Resort and Spa Cancun. We are looking forward seeing you again on your next holidays! Be well,

About the The Westin Resort & Spa Cancun

Location Boulevard Kukulcan Km 20, Cancun, QROO 77500

All-inclusive Details

  • Airport transfers not included
  • Spa/beauty facilities and services not included
  • Room service not included

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa Cancun you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a children's pool, an outdoor tennis court, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 6
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Westin Resort & Spa Cancun offers 379 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and amenities available on request include in-room massages.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

Sea & Stones Restaurant - Onsite restaurant.

Arena Sports Bar - Onsite restaurant. Open daily.

Sabor Casual Kitchen - Onsite restaurant. Open daily.

24-hour room service is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers health screenings for COVID-19 (rapid antigen screening) onsite for a surcharge. Reservations for health screenings are required.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun
  • Westin Resort
  • The Westin & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort
  • The Westin Resort & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort Cancun
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.