The Westin Resort & Spa Cancun

4-star property
Boulevard Kukulcan Km 20, Cancun, QROO 1-855-201-7819
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4.1 out of 5
Very good!
See all 106 Travelocity Reviews

"The staff is very friendly and helpful. We enjoyed our stay. The view from our room was amazing! I would definitely return. " More

By a verified traveler on Fri 13 Apr 2018

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Hotel Description

A family-friendly stay in Avenida Kukulkan awaits you at The Westin Resort & Spa Cancun. You'll be 2.3 km (1.5 mi) from El Rey Ruins and 2.4 km (1.5 mi) from Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 6 outdoor swimming pools, and a full-service spa.

You can enjoy LED TVs with cable channels, and all 379 rooms feature free WiFi, in-room childcare, and separate bathtubs and showers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillowtop beds. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering can include hot stone massages, prenatal massages, body wraps, and facials along with access to the spa tub. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, kids' club, and outdoor tennis court. Conference space, meeting rooms, and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a spa tub, and a sauna. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Hotel Zone resort, you'll be 8.3 km (5.1 mi) from La Isla Shopping Mall.

The Westin Resort & Spa Cancun ratings based on 106 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0
4 out of 5
The staff is very friendly and helpful. We enjoyed our stay. The view from our room was amazing! I would definitely return.

Posted by , from Los Angeles, California on Apr 13, 2018

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Comment from Hotel Management

Apr 16, 2018 by The Westin Cancun team.

¡Thank you for your comments! We are glad that your stay was memorable, We will be more than happy to host you again. Stay well,

3 out of 5
If looking for fancy resort to sit on beautiful beach, enjoy a panoramic view, and be pampered then this is for you. Room rate was decent value, clean, and comfortable but expect to spend plenty for drinks and food (not sure about activities cost since was there only one night) if you don't venture out. Location is isolated, well away from hotel zone area with more variety and reasonably priced restaurants, shops, and night life. Fortunately getting to and from that section is quite easy and inexpensive if you walk back down to the main road entrance where the local bus stop is close by. Of course, taking a taxi is an option if you prefer. No convenience store in hotel or nearby. Check in staff was intrusive without explanation, not very welcoming, bordering on surly.

Posted by on Mar 23, 2018

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Comment from Hotel Management

Mar 24, 2018 by WestinCancun

Dear Anonymous, Thanks for sharing your comments. We regret to hear that your stay with us was not completely satisfactory. We appreciate your constructive comments about the service, and also it's good to hear that you enjoyed the beach. Best regards,

5 out of 5
The hotel was just beautiful! It has amazing pools and is right on the beach. The staff is very helpful and kind! Their is restaurants at the hotel that offer good options. Our room had a beautiful view of the back pool and beach. Very very wonderful! Definitely would come back. And it is just a short bus ride from the hotel zone and shopping places! Overall, very pleased with our stay!

Posted by on Mar 22, 2018

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Comment from Hotel Management

Mar 22, 2018 by WestinCancun

Dear Anonymous, Thank you very much for sharing your wonderful Westin experiences. We're glad to hear that you enjoyed the beautiful beach, the facilities, the delicious food and the kind service of our people. We will be waiting for your next visit. Warm regards from Cancun.

4 out of 5

Cancun Westin

Nearly every day there were minor issues detracting from a perfect stay. Missing coffee, face washers, towels, soap, sheets, etc. Nithing significant but noticeable.

Posted by on Mar 12, 2018

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Comment from Hotel Management

Mar 14, 2018 by WestinCancun

Dear Anonymous, Thanks for sharing your constructive comments. We regret the inconveniences during your stay and we will work to improve these opportunity areas to offer a better experience to our guests. Best regards.

5 out of 5

My Cancún experience

It was a very nice stay the staff there was very accommodating and caring...

Posted by , from New Jersey on Mar 12, 2018

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Comment from Hotel Management

Mar 14, 2018 by WestinCancun

Dear Hector, thank you very much for sharing your comments. We're glad to hear that you had a renewal stay. Hope to have you back soon. Warm regards.

1 out of 5

Nice hotel, pretty beach.

Me and myy husband do not get room key (card) after we check in, front desk agent just mentioned because hotel system renewed, therefore there is no room key for us till next day. Each time when we leave our room and come back, we need to ask someone's HELP, that is so ridiculous! In the morning of second day, after we finished breakfast, about 8:30am, we need back to our room and change so we can go to the beach, we feel very frustrated because there is no anyone on duty at that time, NO ONE can OPEN THE ROOM for us!! I spend 1/2 hour to figure it out that we need to take a shuttle car to the main lobby, to find someone there can help us GO BACK TO our own room. I waste 45 minutes to get back to my own, paid hotel room, and it ruin of my whole day. after that, no one say nothing till check out, even one sorry word. I will never get back to this hotel again.

Posted by , from New York on Jan 8, 2018

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Comment from Hotel Management

Jan 24, 2018 by WestinCancun

Dear Fenny, Thanks for sharing your feedback. We regret the inconveniences that you had with the key of your guest room, this situation was already fixed. Hope that the other aspects of your stay were to your liking, and the next time you visit Cancún, we hope you give us the opportunity to have you back and offer your a renewal experience. Warm regards,

4 out of 5
Hotel needs an up grade but location, staff and the breakfast make it worth the experience.

Posted by on Dec 6, 2017

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Comment from Hotel Management

Dec 8, 2017 by WestinCancun

Dear Anonymous, Thanks for sharing your comments. We're glad to hear that you enjoyed the breakfast and the kind service of our people. As well, we're working on a renovation to offer a better product to our guests. Warm regards,

1 out of 5

Horrible experience

No cold water for 3 days in a row, only super hot water available everywhere I had to go to the soa to shower with 3 kids and wife, hotel under construction also violating so many safety procedures, elevators not working , smell horrible, everywhere i was tired of that smell, i was flushing the toilet with a bucket, because there was no water in the toilet tank, room key was giving me problem everyday Stay away from his hotel!! Not worth it speacially if you have kids it will be a night mare I expect my refund Travelocity!!!!

Posted by , from Los Angeles on Aug 11, 2017

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Comment from Hotel Management

Aug 18, 2017 by WestinCancun

Dear sergio, We regret the water and elevator inconveniences during your stay, please it's important to highlight that these problems were for only 24 hours and were fixed. As well, the renovation information is available and public on our website, and it has all the safety procedures for guests and associates, according to with Mexican laws. Best regards.

1 out of 5

Not a Resort

During our stay we were supposed to have all inclusive but both Travelocity and the hotel did not honor that promotion. We were without water during our stay at the hotel as well. It was chaotic! The meals were overpriced and food was the same at all the restauraunts. This is not a resort it's just a regular hotel. It's definitely not 4 stars. However the service was mostly great. Some guys there were just strange to interact with. Being fluent in Spanish they still made us feel uncomfortable. The view of the ocean was spectacular though. Just the hotel is far from everything you just feel stuck there. It's awful. There's nothing to do there. This has been the worst hotel I have ever stayed at in MX. I will never stay at a Weston or affiliated place. There's a lack of activities and there isn't even any snorkel rental. Other resorts I have been too at least give complimentary snorkeling rental gear. No not this place. Literally we would have to ask 20 people to find something out. Nobody there knew anything about the hotel it was ridiculous the workers there would always misguide us.

Posted by , from NM on Aug 5, 2017

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Comment from Hotel Management

Aug 8, 2017 by WestinCancun

Dear Pris, Thanks for sharing your feedback. We regret to hear about the misunderstanding with your reservation, but please note that we're not an all inclusive resort, please we invite you to check your reservations details and conditions. Best regards,

5 out of 5

Wonderful vacation at Westin

First of all we would like to thanks the staff of Westin resort and spa for making our stay wonderful and memorable. Carlos of front lobby was so helpful. Construction wasnt a big deal hardly hear from our room. Our building is next to the construction site. No dust nor smell. Food service is fast, generous portion and reasonable price. Love the cleanliness of the room everyday. Staff are friendly. Already planning for next year vacation with this resort. 5 family book on this resort and we all love it. Price,location,service,cleanliness,and staff A+++++

Posted by , from california on Aug 3, 2017

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Comment from Hotel Management

Aug 8, 2017 by WestinCancun

Dear Jed, Thank you very much for taking the time to share your kind comments. We're happy to hear that you had a wonderful stay and enjoyed the kind service of our people, the culinary offer of our restaurants and the housekeeping service. Hope to have you back soon. Warm regards,

About the The Westin Resort & Spa Cancun

Location Boulevard Kukulcan Km 20, Cancun, QROO 77500

Renovations + Closures

The property will be renovating from 17 April 17 to 31 March 2018 (completion date subject to change). The following areas are affected:

  • Select guestrooms

The property will be renovating from 09 April 2018 to 15 July 2018 (completion date subject to change). The following areas are affected:

  • One of the dining venues
  • Dining venue
  • Fitness facilities
  • Spa
  • Swimming pool

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

The Westin Resort & Spa Cancun offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A children's pool, a fitness center, and a sauna are also featured at the family-friendly The Westin Resort & Spa Cancun. Self parking and valet parking are free.

  • 379 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 13 conference rooms
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 6
  • Free WiFi
  • Children's pool
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (11.8 km / 7.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Resort & Spa Cancun offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

The Westin Resort & Spa Cancun has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

This Cancun Westin features two beaches, one extending 400 meters (437 yards) along the Caribbean Sea and providing morning sun, and the other for afternoon sun extending 100 meters (109 yards) along Nichupte Lagoon, a large body of placid water fringed by mangrove forests lying between Cancún Island and the mainland.

Fresh-water swimming options comprise a 14-meter-square (45-ft) main pool and four triangular pools, two for children, arrayed along a 55-meter (180-ft) terrace. On the lagoon side, the resort features a terrace with a 21-by-5.25-meter (70-by-17-ft) pool cascading into a 7.5-by-6-meter (25-by-20-ft) pool; a sundeck; a deck shaded by trees; and five interlocking cool-water spa tubs on the beach.

Although swimming is not permitted in the lagoon, independent operators on the beach offer personal watercraft and parasailing. Other water sports are available at AquaWorld Marina on the lagoon 4 km (2.5 mi) away.

The recreational activities listed below are available either on site or near The Westin Resort & Spa Cancun; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Westin Resort & Spa Cancun has a full-service spa featuring beauty services.

  • Hot stone massage
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property is undergoing select guest room renovations now-March 2018. Guests should expect a moderate level of noise from 8 AM-8 PM daily. El Palmar Restaurant, the triangular pools, fitness studio, and spa will be under renovation April 9-July 2, 2018. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)
  • Cribs (infant beds) are available for an additional fee
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun