"We stayed at The Westin Resort & Spa and had a wonderful time! It was all due to the staff; from the reception staff, cleaning crew, restaurant crew,
...
"
More
Your stay at this Downtown Cancun resort places you within 6 miles (10 km) of Langosta Beach and Tortuga Beach. Cancun Convention Center is within 6 miles (10 km) and La Isla Shopping Mall is within 9 miles (15 km).
Full-service spa, dining
A full-service spa, 6 outdoor pools, and a restaurant are all featured at this resort. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the gym and perks like free self parking.
The Westin Resort & Spa, Cancun ratings based on 22 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The Westin Resort & Spa, Cancun
Everyone (8)Couples (4)Family (10)
5 out of 5
Posted by Penny on Feb 20, 2022
Was this review helpful to you?
5 out of 5
We stayed at The Westin Resort & Spa and had a wonderful time! It was all due to the staff; from the reception staff, cleaning crew, restaurant crew, the amenities crew, lifeguard, even the nice people reminding the guest to wear their mask, they were always extremely friendly and helpful.
I had my concerns about COVID protocols, but the staff at this hotel made me feel comfortable; they were all wearing their masks at all times, the rooms, pools and all public areas were constantly sanitized.
The room itself was a bit old, but clean and comfortable, but the best asset this hotel has is the staff, I hope they are paid well because they are one of the reasons we would be coming back.
Posted by Ruth on Nov 24, 2021
Was this review helpful to you?
Comment from Hotel Management
Nov 25, 2021
by Social Media Coordinator
Dear Ruth, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We are honored by your kind feedback, and to learn that our cleaning and disinfection protocols allowed you to fully enjoy your experience at our Resort as we aim to provide an enjoyable and relaxing atmosphere, and we are very grateful for your compliments towards our team members. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
1 out of 5
The our first room smelled like urine. The new room they gave us was leaking water from the Ceiling and when I went to take a shower the water came out brown and had a smell to it. When I complained they just let the water run and said it was clear but I workn up the next day after showering with my eyes irritated. My Bulova watch was also taken from my room and when I made I report the property manager stated that they are not responsible for property missing from my room when the only people who went into my room was the maintenance and housekeeping staff. The breakfast buffet had cold food setting out o my thing fresh where the omelettes. The hotel is location in a very inconvenient place far from any attractions and you are forced to have to take a taxi to do anything which becomes very expensive as one of the taxis charged me $42 to take me about 4 to 5 miles at max. Many of the amenities/activities shown on the pictures/site where closed. It was the worst experience ever. Especially as my watch was never found and the way they handled the situation was just enraging.
Posted by Joanna Darlene on Oct 26, 2021
Was this review helpful to you?
Comment from Hotel Management
Oct 27, 2021
by Social Media Coordinator
Dear Joanna Darlene, thank you for your loyalty and for choosing Westin Resort & Spa Cancun for your holidays. It is with great sadness that we learn from an overall disappointing experience, as it seems that a number of deficiencies were encountered during your stay. It is important to mention that these were very atypical and not reflective of our brand experience. If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have briefed our team at great length of your comments. It is our hope that you would accept this note as a genuine apology for falling short of delivering the excellent experience we are known for. We likewise appreciate your understanding of the atypical situation that affected our destination, that unfortunately affected some of the services from our resort, and we do hope that you would be able to overcome with time the disappointment and give us renewed opportunities to be of service to you. Be well,
5 out of 5
Excellent
Posted by Erin Janee on Oct 20, 2021
Was this review helpful to you?
Comment from Hotel Management
Oct 23, 2021
by Social Media Coordinator
Dear Erin Janee, thank you for choosing The Westin Resort & Spa Cancun as your host for most recent holidays. We are delighted to know you had an excellent experience with us. Looking forward to seeing you again very soon to create new unforgettable memories. Be well,
5 out of 5
Everything was nice
Posted by Maranda Shawnette on Oct 13, 2021
Was this review helpful to you?
Comment from Hotel Management
Oct 14, 2021
by Social Media Coordinator
Dear Maranda Shawnette, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We aim to provide an enjoyable and relaxing atmosphere, and we are delighted to know you had a pleasant stay. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
5 out of 5
Posted by Latonia Varice on Sep 8, 2021
Was this review helpful to you?
4 out of 5
Location
Posted by a verified traveler on Apr 21, 2021
Was this review helpful to you?
Comment from Hotel Management
Apr 22, 2021
by Social Media Coordinator
Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia relajante y renovadora con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien,
5 out of 5
We loved how new the hotel was, very clean and the staff was super friendly, helpful and welcoming. They were ALWAYS cleaning, and made sure to follow guidelines during these times. I cannot express how happy I was to stay at this hotel. Charlene from concierge was amazing! She had great recommendations and helped us book our excursions. Juan from the Arena restaurant was our favorite mixologist! He made delicious drinks and his service was outstanding! Our first time in Cancun and we will definitely be back to the Westin Cancun.
Posted by Laura, from Chicago on Aug 5, 2020
Was this review helpful to you?
Comment from Hotel Management
Aug 5, 2020
by Social Media Coordinator
Dear Laura,
Thank you for your preference and for such a kind review.
We are truly delighted to learn you had a great time as usual and we made you feel accommodated and safe.
We are always striving our best to make sure that despite the pandemic we always deliver the best service to our guests.
We hope to host you back again very soon.
Be well,
4 out of 5
View was good. The food was not covered in package. No drop off for airport service. Taxi was so expensive to airport
Posted by a verified traveler on Mar 2, 2020
Was this review helpful to you?
5 out of 5
Beautiful beaches and great rooms.
Loved the hotel decor too
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun resort.
379 guestrooms or units
6 levels
Deli
Beach lounge chairs
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Bar by the pool
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 6
Children's pool
Free WiFi
Outdoor tennis courts - 1
Snack bar/deli
Laundry facilities
Playground on site
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.
Pillowtop beds
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Separate shower and tub
Massage in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
Sea & Stones Restaurant - Onsite restaurant.
Arena Sports Bar - Onsite restaurant. Open daily.
Sabor Casual Kitchen - Onsite restaurant. Open daily.
24-hour room service is available.
Nearby Activities
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Water skiing nearby
Golfing nearby
Snorkeling nearby
Parasailing nearby
Surfing/bodyboarding nearby
Volleyball on site
Windsurfing nearby
Yoga classes/instruction on site
Pilates classes on site
Playground on site
Fitness classes on site
Basketball on site
Kayaking nearby
Sailing nearby
Scuba diving nearby
Spa Services
The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam.
The spa is open daily.
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Spa tub in spa
Steam room in spa
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility
Assistive listening devices in meeting rooms
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. On-site antigen/rapid COVID-19 testing is available for a fee; reservations are required for on-site testing. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
Electrostatic spray is used for disinfection
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Onsite COVID-19 testing (Antigen) is available
Property confirms they are implementing enhanced cleaning measures
Reservations are required for onsite COVID-19 testing
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 28.87 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
There was an error importing /Cancun-Hotels-The-Westin-Resort-&-Spa,-Cancun.h100-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Cancun-Hotels-The-Westin-Resort-&-Spa,-Cancun.h100-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
The Westin Resort & Spa, Cancun is 0.6 mi away from Cancun.
Yes, there is a restaurant on site.
This resort offers free self parking and valet parking.
The Westin Resort & Spa, Cancun is 10.7 mi (23-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
The Westin Resort & Spa, Cancun features 6 outdoor pools and a children's pool.
This resort is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at The Westin Resort & Spa, Cancun, where you can enjoy beach massages, aromatherapy, and facials.
Free breakfast isn't offered at The Westin Resort & Spa, Cancun, but buffet breakfast is offered for a fee of between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children. It's available every day from 6:30 AM to 11:30 AM.
Check-in is from 4:00 PM - anytime.
Airport shuttle services are not available at The Westin Resort & Spa, Cancun.
No, there is no casino at this resort, but PlayCity Casino (6-min walk) and Royal Yak Casino and Sports Book (19-min walk) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
