4.2 out of 5

"Hotel definitely needs a huge lift!!! Everything is old..... they could also upgrade the quality of their food. " More

By a verified traveler on Fri 07 Apr 2017

Enter dates to see availability

Hotel Description

A family-friendly stay in Cancun awaits you at The Westin Resort & Spa Cancun. You'll be 2.3 km (1.5 mi) from El Rey Ruins and 2.4 km (1.5 mi) from Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 6 outdoor swimming pools, and a full-service spa.

You can enjoy LED TVs with cable channels, and all 379 rooms feature free WiFi, in-room childcare, and separate bathtubs and showers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillowtop beds. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering can include hot stone massages, prenatal massages, body wraps, and facials along with access to the spa tub. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, kids' club, and outdoor tennis court. Conference space, meeting rooms, and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a spa tub, and a sauna. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Avenida Kukulkan resort, you'll be 8.3 km (5.1 mi) from La Isla Shopping Mall.

Deluxe Room, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$125 per night

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Lagoon View - Balcony Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Ocean View - Balcony Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

About the The Westin Resort & Spa Cancun

Location Boulevard Kukulcan Km 20, Cancun, QROO 77500

Renovations + Closures

This property is undergoing renovations from 17 April 2017 to 31 March 2018 (completion date subject to change).

The property will be renovating from 17 April 2017 to 31 August 2017 (completion date subject to change). The following areas are affected:

  • One of the swimming pools
  • Bar/lounge
  • Swimming pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

All-inclusive Details

All-inclusive room rates at The Westin Resort & Spa Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Tennis

Lessons/classes/games
  • Aerobics
  • Pilates

Not included

  • Premium food items
  • Premium and/or non-domestic beverages
  • Bottled wine
  • Minibar
  • Room service
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services

Property Features

Some rates at The Westin Resort & Spa Cancun are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Westin Resort & Spa Cancun offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A children's pool, a fitness center, and a sauna are also featured at the family-friendly The Westin Resort & Spa Cancun. Self parking and valet parking are free.

  • 379 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 13 conference rooms
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Hotel
  • Number of outdoor pools - 6
  • Free WiFi
  • Children's pool
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (11.8 km / 7.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Resort & Spa Cancun offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless high-speed Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

The Westin Resort & Spa Cancun has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

This Cancun Westin features two beaches, one extending 400 meters (437 yards) along the Caribbean Sea and providing morning sun, and the other for afternoon sun extending 100 meters (109 yards) along Nichupte Lagoon, a large body of placid water fringed by mangrove forests lying between Cancún Island and the mainland.

Fresh-water swimming options comprise a 14-meter-square (45-ft) main pool and four triangular pools, two for children, arrayed along a 55-meter (180-ft) terrace. On the lagoon side, the resort features a terrace with a 21-by-5.25-meter (70-by-17-ft) pool cascading into a 7.5-by-6-meter (25-by-20-ft) pool; a sundeck; a deck shaded by trees; and five interlocking cool-water spa tubs on the beach.

Although swimming is not permitted in the lagoon, independent operators on the beach offer personal watercraft and parasailing. Other water sports are available at AquaWorld Marina on the lagoon 4 km (2.5 mi) away. Guests have complimentary use of two rooftop artificial-grass tennis courts during the day, with a surcharge for night play.

The recreational activities listed below are available either on site or near The Westin Resort & Spa Cancun; fees may apply.

  • Golfing nearby
  • Snorkeling nearby
  • Sailing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Parasailing nearby
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Spa Services

The Westin Resort & Spa Cancun has a full-service spa featuring beauty services.

  • Hot stone massage
  • Prenatal massage
  • Reflexology
  • Couples treatment rooms
  • Body wraps
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Body treatments
  • Facial treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property is undergoing renovations from April 17, 2017 - December 31, 2018. Guests should expect a higher level of noise from 6 AM-9 PM. Select guestrooms will be under renovation from April 17 - December 31, 2017. Select dining venues will be under renovation from August 1 - December 31, 2017. The oceanfront pool, pool deck, and beach bar will be under renovation from September 1, 2017 - March 31, 2018 (the lagoon pool will be available). The lobby and lagoon pool will be under renovation from April 17 - August 31, 2017 (oceanfront pool will be available). For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun

Promotions

Sunsational Savings

Book a 4-night minimum stay in a "4th Night Free and USD 100 F&B Credit" rate plan and receive the following:

  • 4th night free, reflected at time of booking
  • USD 100 food and beverage credit per stay
  • Free upgrade to the next category

Full details at check-in. Food and beverage credit not applicable for breakfast. Offer cannot be combined with any other promotion. Restrictions may apply.

Free Wi-Fi Offer

Book a stay in an All Inclusive rate plan and receive complimentary in-room wireless Internet access during your stay.


Full details at check-in. Restrictions may apply.