4.1 out of 5

"First of all we would like to thanks the staff of Westin resort and spa for making our stay wonderful and memorable. Carlos of front lobby was so help ... " More

By a verified traveler on Thu 03 Aug 2017

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Hotel Description

A family-friendly stay in Cancun awaits you at The Westin Resort & Spa Cancun. You'll be 2.3 km (1.5 mi) from El Rey Ruins and 2.5 km (1.6 mi) from Delfines Beach. Highlights at this beachfront resort include 4 restaurants, 6 outdoor swimming pools, and a full-service spa.

You can enjoy LED TVs with cable channels, and all 379 rooms feature free WiFi, in-room childcare, and separate bathtubs and showers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillowtop beds. Coffee/tea makers, free bottled water, and in-room massages are also available.

A day of pampering can include hot stone massages, prenatal massages, body wraps, and facials along with access to the spa tub. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, kids' club, and outdoor tennis court. Conference space, meeting rooms, and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a spa tub, and a sauna. Each morning buffet breakfast is served between 6:30 AM and 11:30 AM. There's also free valet parking, along with the convenience of car rentals on site.

With a stay at this 4-star Avenida Kukulkan resort, you'll be 8.3 km (5.1 mi) from La Isla Shopping Mall.

Deluxe Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$129 per night

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Lagoon View - Balcony Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Royal Ocean View - Balcony Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Westin Resort & Spa Cancun ratings based on 99 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0
1 out of 5

Horrible experience

No cold water for 3 days in a row, only super hot water available everywhere I had to go to the soa to shower with 3 kids and wife, hotel under construction also violating so many safety procedures, elevators not working , smell horrible, everywhere i was tired of that smell, i was flushing the toilet with a bucket, because there was no water in the toilet tank, room key was giving me problem everyday Stay away from his hotel!! Not worth it speacially if you have kids it will be a night mare I expect my refund Travelocity!!!!

Posted by , from Los Angeles on Aug 11, 2017

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Comment from Hotel Management

Aug 18, 2017 by WestinCancun

Dear sergio, We regret the water and elevator inconveniences during your stay, please it's important to highlight that these problems were for only 24 hours and were fixed. As well, the renovation information is available and public on our website, and it has all the safety procedures for guests and associates, according to with Mexican laws. Best regards.

1 out of 5

Not a Resort

During our stay we were supposed to have all inclusive but both Travelocity and the hotel did not honor that promotion. We were without water during our stay at the hotel as well. It was chaotic! The meals were overpriced and food was the same at all the restauraunts. This is not a resort it's just a regular hotel. It's definitely not 4 stars. However the service was mostly great. Some guys there were just strange to interact with. Being fluent in Spanish they still made us feel uncomfortable. The view of the ocean was spectacular though. Just the hotel is far from everything you just feel stuck there. It's awful. There's nothing to do there. This has been the worst hotel I have ever stayed at in MX. I will never stay at a Weston or affiliated place. There's a lack of activities and there isn't even any snorkel rental. Other resorts I have been too at least give complimentary snorkeling rental gear. No not this place. Literally we would have to ask 20 people to find something out. Nobody there knew anything about the hotel it was ridiculous the workers there would always misguide us.

Posted by , from NM on Aug 5, 2017

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Comment from Hotel Management

Aug 8, 2017 by WestinCancun

Dear Pris, Thanks for sharing your feedback. We regret to hear about the misunderstanding with your reservation, but please note that we're not an all inclusive resort, please we invite you to check your reservations details and conditions. Best regards,

5 out of 5

Wonderful vacation at Westin

First of all we would like to thanks the staff of Westin resort and spa for making our stay wonderful and memorable. Carlos of front lobby was so helpful. Construction wasnt a big deal hardly hear from our room. Our building is next to the construction site. No dust nor smell. Food service is fast, generous portion and reasonable price. Love the cleanliness of the room everyday. Staff are friendly. Already planning for next year vacation with this resort. 5 family book on this resort and we all love it. Price,location,service,cleanliness,and staff A+++++

Posted by , from california on Aug 3, 2017

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Comment from Hotel Management

Aug 8, 2017 by WestinCancun

Dear Jed, Thank you very much for taking the time to share your kind comments. We're happy to hear that you had a wonderful stay and enjoyed the kind service of our people, the culinary offer of our restaurants and the housekeeping service. Hope to have you back soon. Warm regards,

5 out of 5

Great Place Great People

Pros: The staff! I couldn't have asked for a better, more responsive group of people.
Cons: They were doing some major remodeling, which caused some distraction. But they did their best to accommodate.
Location: Location was great. Nice beach, easy access to downtown Cancun and the ruins.
I was very pleased with the hotel and staff! The room was well kept, had a nice bed and great shower. But best of all were the people. The front desk, waiters, housekeepers, etc. all had the attitude that their clients are number one. They knew my name after the first meeting (especially the waiter that I looked for after the first day because he was so good). They were very knowledgeable, answered all my questions, and were very helpful in setting something up when I had an unexpected open day. One example: When my shuttle back to the airport was five minutes late arriving they were on the phone quickly making sure I would get to the airport on time. Other example: I'm a Spanish teacher and part of the trip was to practice the language in native conversations. The waiter, and several other employees were very willing to spend time visiting with me and never seemed rushed.

Posted by , from Minneapolis, MN on Jul 26, 2017

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Comment from Hotel Management

Aug 9, 2017 by WestinCancun

Dear Brian, Thank you very much for taking the time to share your wonderful Westin experiences. We're happy to hear that you had a renewal stay and enjoyed the kind service of our people. The next time you visit Cancún, we hope to have you back at The Westin. Best regards,

4 out of 5

Great Staff

Staff was excellent, professional, and friendly. They made the time at the hotel great.

Posted by on Jul 22, 2017

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Comment from Hotel Management

Jul 25, 2017 by WestinCancun

Dear very pleased, Thanks for sharing your kind comments. We're glad to hear that you had a great time and enjoyed the attentive service of our people. Hope to have you back soon. Best regards.

3 out of 5

Currently renovating, overall pleasant visit.

The staff was great! The hotel is currently being renovated which is needed, you can see the wear. The room was good and overall clean, spacious, great view, and the air conditioning was FANTASTIC! The shower hinges were rusted out, the bath tub, and furniture in the room was also looking worn. Bedding was clean. Bottled water was available and free. 24/7 room service (fee). Pool area was great and the beach was also beautiful and clean. Not crowded (July visit). It was a bit far from the action of the hotel strip, but the bus ride was a really inexpensive way to get to the other end about 30 minutes and the buses run constantly during the day. (this hotel is about 3 minutes walking from the last bus stop on the strip.) They also run until 3 am but come by about every 15 mins. We only ever waited about 3 minutes for one and they drop off anywhere you'd like on the strip. We found a convenience store about 7 walking minutes away. They had basic soda, water, beer, a few liquors, chips, and a few other small items to eat (you do need to carry what you buy so those beers and waters get heavy towards the end). Not much to explore nearby so plan on hanging at the hotel or taking transportation (taxi, bus, etc.) to get where you want to go. I would book here again, but next time we come we are going to stay towards the other end of the strip so we're closer to the restaurants and shopping.

Posted by , from Las Vegas, NV on Jul 17, 2017

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Comment from Hotel Management

Jul 25, 2017 by WestinCancun

Dear Angela, Thank you very much for taking the time to share your kind comments. We're happy to hear that you had a wonderful time and enjoyed fully your vacation. Hope to have you back soon. Warm regads.

2 out of 5
Very upset that your website never mention that the hotel was under renovation I was very disappointed when I got there because the pictures you put in the website is so different from what the hotel looks right now . I checked the website and you are still showing the same pictures and not telling the customer about the renovations that are gobig on now .

Posted by on Jul 16, 2017

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Comment from Hotel Management

Jul 25, 2017 by WestinCancun

Dear Anonymous, Thanks for your comments. Please note that on our website there is all the information about the renovation. Best regards.

4 out of 5

Nice, calm location for a relaxing vacation

Yes they are remodeling, but it wasn't a bother for us. No it isn't fancy, but it is clean and comfortable. If you will be out enjoying activities or simply want a less populated portion of the beach, away from the party scene, this is a good resort. Not a lot of food choices, and the ones available are a bit high priced, but we ate out and about anyways. This is what we expected when we paid for it and we would go again. I was able to afford all of my trip; including activities, gifts and food of my choice for the cost of an all inclusive.

Posted by , from Northern California on Jul 5, 2017

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Comment from Hotel Management

Jul 13, 2017 by The Westin Resort & Spa, Cancun

Dear Ashley, Thanks for taking the time to share your comments. We're glad to hear that you had a pleasant stay. Hope to have you back soon. Warm regards,

5 out of 5

Vacation with my boys.

My boys and I truly enjoyed our stay at the Westin Spa. It was clean, easy access to the beach and friendly staff. Thank you.

Posted by on Jul 2, 2017

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Comment from Hotel Management

Jul 7, 2017 by The Westin Resort & Spa, Cancún

Dear Anonymous, Thanks for taking the time to share your comments. We're happy to hear that you had a renewal stay. Hope to have you back soon. Warm regards,

4 out of 5

Great Hotel

Depends on the service you use while u are staying at the hotel. But mi wife and my three year old enjoyed the Hotel a lot. My rol was on the ocean sight and we had a great view. Hotel beach was not very busy and my family had a great time on the beach. Food and drinks were great, and if you book a tour almost every bus company will come to this hotel. Great area, great staffing, great services.

Posted by on Jun 27, 2017

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Comment from Hotel Management

Jun 30, 2017 by The Westin Resort & Spa, Cancún

Dear Green Bay, WI, Thank you very much for choosing us for your family vacation. We're happy to hear that you had agreat time and enjoyed the attentive service of our people,. culinary offer and beautiful beach. Hope to have you back soon. Warm regards,

About the The Westin Resort & Spa Cancun

Location Boulevard Kukulcan Km 20, Cancun, QROO 77500

Renovations + Closures

This property is undergoing renovations from 17 April 17 to 31 March 2018 (completion date subject to change).

The property will be renovating from 17 October 2017 to 31 December 2017 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Dining venue
  • Swimming pool

During renovations, the resort will make every effort to minimize noise and disturbance.

Property Features

The Westin Resort & Spa Cancun offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. A children's pool, a fitness center, and a sauna are also featured at the family-friendly The Westin Resort & Spa Cancun. Self parking and valet parking are free.

  • 379 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 13 conference rooms
  • Bar by the pool
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 6
  • Free WiFi
  • Children's pool
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (11.8 km / 7.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

The Westin Resort & Spa Cancun offers 379 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.

The Westin Resort & Spa Cancun has 4 restaurants on site.

24-hour room service is available.

Nearby Activities

This Cancun Westin features two beaches, one extending 400 meters (437 yards) along the Caribbean Sea and providing morning sun, and the other for afternoon sun extending 100 meters (109 yards) along Nichupte Lagoon, a large body of placid water fringed by mangrove forests lying between Cancún Island and the mainland.

Fresh-water swimming options comprise a 14-meter-square (45-ft) main pool and four triangular pools, two for children, arrayed along a 55-meter (180-ft) terrace. On the lagoon side, the resort features a terrace with a 21-by-5.25-meter (70-by-17-ft) pool cascading into a 7.5-by-6-meter (25-by-20-ft) pool; a sundeck; a deck shaded by trees; and five interlocking cool-water spa tubs on the beach.

Although swimming is not permitted in the lagoon, independent operators on the beach offer personal watercraft and parasailing. Other water sports are available at AquaWorld Marina on the lagoon 4 km (2.5 mi) away.

The recreational activities listed below are available either on site or near The Westin Resort & Spa Cancun; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Westin Resort & Spa Cancun has a full-service spa featuring beauty services.

  • Hot stone massage
  • Prenatal massage
  • Spa tub in spa
  • Reflexology
  • Couples treatment rooms
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property is undergoing renovations from April 17, 2017 - March 2018. Guests should expect a higher level of noise from 8 AM-8 PM daily until after December 2017. Select guestrooms will be under renovation from April 17 - December 2017. Select dining venues (El Palmar, Arrecifes and Sea & Stones) will be under renovation from August - December 2017. The oceanfront pool, pool deck, and beach bar will be under renovation from September 2017 - December 2017. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Pets allowed (no fees)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 346 and MXN 390 for adults, MXN 176 and MXN 346 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cancun Westin Resort
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun