"We stayed at The Westin Resort & Spa and had a wonderful time! It was all due to the staff; from the reception staff, cleaning crew, restaurant crew, ... " More
Beachfront retreat
Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Iberostar Cancun Golf Course and El Rey Ruins. Also, Delfines Beach is within 2 miles (3 km) and Aquaworld is within 6 miles (10 km).
Full-service spa, dining
A full-service spa, 6 outdoor pools, and a restaurant are all featured at this hotel. Enjoy the gym and perks like free valet parking and free WiFi. Enjoy the outdoor tennis court and unwind at the bar/lounge and poolside bar.
Nov 25, 2021 by Social Media Coordinator
Dear Ruth, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We are honored by your kind feedback, and to learn that our cleaning and disinfection protocols allowed you to fully enjoy your experience at our Resort as we aim to provide an enjoyable and relaxing atmosphere, and we are very grateful for your compliments towards our team members. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
Oct 27, 2021 by Social Media Coordinator
Dear Joanna Darlene, thank you for your loyalty and for choosing Westin Resort & Spa Cancun for your holidays. It is with great sadness that we learn from an overall disappointing experience, as it seems that a number of deficiencies were encountered during your stay. It is important to mention that these were very atypical and not reflective of our brand experience. If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have briefed our team at great length of your comments. It is our hope that you would accept this note as a genuine apology for falling short of delivering the excellent experience we are known for. We likewise appreciate your understanding of the atypical situation that affected our destination, that unfortunately affected some of the services from our resort, and we do hope that you would be able to overcome with time the disappointment and give us renewed opportunities to be of service to you. Be well,
Oct 23, 2021 by Social Media Coordinator
Dear Erin Janee, thank you for choosing The Westin Resort & Spa Cancun as your host for most recent holidays. We are delighted to know you had an excellent experience with us. Looking forward to seeing you again very soon to create new unforgettable memories. Be well,
Oct 14, 2021 by Social Media Coordinator
Dear Maranda Shawnette, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We aim to provide an enjoyable and relaxing atmosphere, and we are delighted to know you had a pleasant stay. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
Apr 22, 2021 by Social Media Coordinator
Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia relajante y renovadora con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien,
The property will be renovating from September 8 2023 to May 10 2024 (completion date subject to change). The following areas are affected:
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun hotel.
Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
Sea & Stones Restaurant - Onsite restaurant.
Arena Sports Bar - Onsite restaurant. Open daily.
Sabor Casual Kitchen - Onsite restaurant. Open daily.
Room service (during limited hours) is available.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Cashless payment methods are available for all transactions. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.