"We stayed at The Westin Resort & Spa and had a wonderful time! It was all due to the staff; from the reception staff, cleaning crew, restaurant crew,
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4-star beachfront hotel near Iberostar Cancun Golf Course
Beachfront retreat
Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Iberostar Cancun Golf Course and El Rey Ruins. Also, Delfines Beach is within 2 miles (3 km) and Aquaworld is within 6 miles (10 km).
Full-service spa, dining
A full-service spa, 6 outdoor pools, and a restaurant are all featured at this hotel. Enjoy the gym and perks like free valet parking and free WiFi. Enjoy the outdoor tennis court and unwind at the bar/lounge and poolside bar.
The Westin Resort & Spa, Cancun ratings based on 7 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The Westin Resort & Spa, Cancun
Everyone (4)Couples (1)Family (2)
5 out of 5
Posted by Penny on Feb 20, 2022
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5 out of 5
We stayed at The Westin Resort & Spa and had a wonderful time! It was all due to the staff; from the reception staff, cleaning crew, restaurant crew, the amenities crew, lifeguard, even the nice people reminding the guest to wear their mask, they were always extremely friendly and helpful.
I had my concerns about COVID protocols, but the staff at this hotel made me feel comfortable; they were all wearing their masks at all times, the rooms, pools and all public areas were constantly sanitized.
The room itself was a bit old, but clean and comfortable, but the best asset this hotel has is the staff, I hope they are paid well because they are one of the reasons we would be coming back.
Posted by Ruth on Nov 24, 2021
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Comment from Hotel Management
Nov 25, 2021
by Social Media Coordinator
Dear Ruth, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We are honored by your kind feedback, and to learn that our cleaning and disinfection protocols allowed you to fully enjoy your experience at our Resort as we aim to provide an enjoyable and relaxing atmosphere, and we are very grateful for your compliments towards our team members. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
1 out of 5
The our first room smelled like urine. The new room they gave us was leaking water from the Ceiling and when I went to take a shower the water came out brown and had a smell to it. When I complained they just let the water run and said it was clear but I workn up the next day after showering with my eyes irritated. My Bulova watch was also taken from my room and when I made I report the property manager stated that they are not responsible for property missing from my room when the only people who went into my room was the maintenance and housekeeping staff. The breakfast buffet had cold food setting out o my thing fresh where the omelettes. The hotel is location in a very inconvenient place far from any attractions and you are forced to have to take a taxi to do anything which becomes very expensive as one of the taxis charged me $42 to take me about 4 to 5 miles at max. Many of the amenities/activities shown on the pictures/site where closed. It was the worst experience ever. Especially as my watch was never found and the way they handled the situation was just enraging.
Posted by Joanna Darlene on Oct 26, 2021
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Comment from Hotel Management
Oct 27, 2021
by Social Media Coordinator
Dear Joanna Darlene, thank you for your loyalty and for choosing Westin Resort & Spa Cancun for your holidays. It is with great sadness that we learn from an overall disappointing experience, as it seems that a number of deficiencies were encountered during your stay. It is important to mention that these were very atypical and not reflective of our brand experience. If this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have briefed our team at great length of your comments. It is our hope that you would accept this note as a genuine apology for falling short of delivering the excellent experience we are known for. We likewise appreciate your understanding of the atypical situation that affected our destination, that unfortunately affected some of the services from our resort, and we do hope that you would be able to overcome with time the disappointment and give us renewed opportunities to be of service to you. Be well,
5 out of 5
Excellent
Posted by Erin Janee on Oct 20, 2021
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Comment from Hotel Management
Oct 23, 2021
by Social Media Coordinator
Dear Erin Janee, thank you for choosing The Westin Resort & Spa Cancun as your host for most recent holidays. We are delighted to know you had an excellent experience with us. Looking forward to seeing you again very soon to create new unforgettable memories. Be well,
5 out of 5
Everything was nice
Posted by Maranda Shawnette on Oct 13, 2021
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Comment from Hotel Management
Oct 14, 2021
by Social Media Coordinator
Dear Maranda Shawnette, thank you for choosing Westin Resort & Spa Cancun for your most recent holidays. We aim to provide an enjoyable and relaxing atmosphere, and we are delighted to know you had a pleasant stay. Hopefully, you will come back soon to enjoy of a new unforgettable experience. Be well,
5 out of 5
Posted by Latonia Varice on Sep 8, 2021
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4 out of 5
Location
Posted by a verified traveler on Apr 21, 2021
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Comment from Hotel Management
Apr 22, 2021
by Social Media Coordinator
Estimado huésped, gracias por brindarnos la oportunidad de ser parte de más recientes vacaciones en Westin Resort & Spa Cancún. Estamos encantados de saber que tuvo una experiencia relajante y renovadora con nosotros! Esperamos poder recibirle nuevamente en un futuro cercano. Este bien,
The property will be renovating from September 8 2023 to May 10 2024 (completion date subject to change). The following areas are affected:
Elevator
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.
All-inclusive Details
Spa/beauty facilities and services not included
Room service not included
Property Features
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Cancun hotel.
379 guestrooms or units
6 levels
Meeting rooms
Deli
Beach lounge chairs
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Bar by the pool
Dining venue
Family Friendly Amenities
Number of outdoor pools - 6
Children's pool
Free WiFi
Outdoor tennis courts - 1
Snack bar/deli
Laundry facilities
Playground on site
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
, Internet access (surcharge)
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards.
Pillowtop beds
In-room dining (limited hours)
LED television
Cable channels
Coffee maker
Separate shower and tub
Massage in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:30 AM.
Sea & Stones Restaurant - Onsite restaurant.
Arena Sports Bar - Onsite restaurant. Open daily.
Sabor Casual Kitchen - Onsite restaurant. Open daily.
Room service (during limited hours) is available.
Nearby Activities
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Water skiing nearby
Golfing nearby
Snorkeling nearby
Parasailing nearby
Surfing/bodyboarding nearby
Volleyball on site
Windsurfing nearby
Yoga classes/instruction on site
Pilates classes on site
Playground on site
Fitness classes on site
Basketball on site
Kayaking nearby
Sailing nearby
Scuba diving nearby
Spa Services
The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Aromatherapy treatments
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Spa tub in spa
Steam room in spa
Reflexology
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Handrails in stairways
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Roll-in shower (in select rooms)
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Assistive listening devices in meeting rooms
Assistive listening devices available
Wheelchair-accessible van parking
Braille or raised signage
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Cashless payment methods are available for all transactions. Contactless check-out is available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not offer onsite COVID-19 testing
Electrostatic spray is not used for disinfection
Cashless transactions are available
Staff temperature checks are not conducted regularly
Masks are not compulsory at the property
Commonly-touched surfaces are not cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff does not wear personal protective equipment
Debit cards not accepted
Staffed front desk
Guests are not provided with hand sanitizer
Social distancing measures are not in place
No cribs (infant beds) available
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 79.88 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately MXN 346–390 for adults, and MXN 176–346 for children
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently Asked Questions
The Westin Resort & Spa, Cancun is 7.4 mi (12-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Airport shuttle services are not available at The Westin Resort & Spa, Cancun.
This hotel is on the beach. Don't forget your sunscreen!
Free breakfast isn't offered at The Westin Resort & Spa, Cancun, but buffet breakfast is offered for a fee of between MXN 346 and 390 for adults, MXN 176 and 346 for children. It's available every day from 6:30 AM to 11:30 AM.
No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (20-min drive) are nearby.
Check-in is from 4:00 PM - anytime.
This hotel offers free self parking and valet parking.
The Westin Resort & Spa, Cancun features 6 outdoor pools and a children's pool.
Yes, there is a restaurant on site.
This hotel has a spa, which features beach massages, body treatments, and reflexology.
The Westin Resort & Spa, Cancun is 4.2 mi away from Avenida Kukulkan.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
