4.8 out of 5

"Loved it everyone of the employees were very friendly we'll definitely coming back again It's like being in a paradise our first time in Cancún " More

By a verified traveler on Sun 29 Jul 2018

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Hotel Description

3.5-star beachfront resort near Delfines Beach

On the beach

Your stay at this Zona Hotelera resort places you within 6 miles (10 km) of El Rey Ruins and La Isla Shopping Mall. Maya Cancun Museum and Forum Beach are also within 6 miles (10 km).

Onsite dining, 3 outdoor tennis courts

This resort features 4 restaurants, 3 outdoor tennis courts, and an outdoor pool. Bring the family and enjoy the children's pool, playground, and arcade/game room. Enjoy the fitness center and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

The 179 soundproofed guestrooms offer free WiFi and comfy beds. Entertainment options include flat-screen TVs with cable channels, while microwaves and coffee/tea makers provide the conveniences of home. Limited housekeeping is available.

The Royal Islander - An All Suites Resort ratings based on 12 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Royal Islander - An All Suites Resort

Everyone (9) Family (3)
4 out of 5
The overall stay is good. My kid loved the kid pool very much. Food in restaurant is very good.

Posted by , from San Francisco CA on Nov 3, 2018

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5 out of 5
Loved it everyone of the employees were very friendly we'll definitely coming back again It's like being in a paradise our first time in Cancún

Posted by , from San Bernardino California on Jul 29, 2018

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5 out of 5
Love location and resort transportation to other sister resorts

Posted by on Jul 9, 2018

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5 out of 5
It was our first time visiting Cancun and we loved it, the resort was amazing.

Posted by on Jun 20, 2018

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5 out of 5

Beautiful Location on the Beach

Enjoyed the hotel and the condo suites environment. We traveled to many other beaches during our stay yet the beach located at OUR hotel was the best. It was a beautiful strip of sand and blue waters. The food was also good at the restaurant and the small store on site was also well equipped and very reasonably priced. The bellman staff was also friendly and taking taxis or shuttles was an effortless process. We were three women traveling yet I felt no lack of safety at any time. Hotel was short ride to night clubs downtown and other great places.

Posted by on Apr 13, 2018

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5 out of 5

Nice well-maintained hotel right on the beach

Very nice hotel with friendly, professional staff. Rooms were clean and well-maintained. Clientele were mature,very friendly, and mostly timeshare owners. Great facility for relaxing in a beautiful, peaceful environment. Not for Spring-breakers!

Posted by , from Guatemala on Mar 5, 2018

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5 out of 5

Excellent

Everything was perfect. Cleanliness, hotel staff, food in the restaurants, safety, shuttle provided by the hotel, service....

Posted by , from New York on Oct 25, 2017

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4 out of 5

Nice hotel with a beautiful beach

Pros: The pool and beach are very nice. Most of the employees are very attentive
Cons: Please, the food
Location: Plenty of good restaurant to eat. A lot of beach acivities
Our experience was Ok. We arrived before check in time and they didn't make any efforts to try to get us in our room and hour early. Frustrated because we had an early flight and we were exhausted. Our first room (because we arrived on Friday we had to move to another one on Saturday) had an amazing view to the beach,as most of them. But not the second room which was the one we spent the next five. That room had an obstructed view. When they told me I was going to be moved they promised a higher floor with no obstructed view. Never happened. The maid, bell boys and waitresses were very nice. My favorite Mario from the restaurant. The breakfast buffet was very good but the rest of the food was horrible. Including their Mexican dishes (you would think since you are in Mexico) were bad. If you are willing to pay an excessive amount of money for taxis or walk up and down the hill they are in to take the bus, I will suggest you go to any other restaurant outside their premises to eat.

Posted by , from Jacksonville Fl on Jul 20, 2017

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5 out of 5

nice place to stay

I recommend very much for couples with kids or teenagers, because this suits are excellent for that situation, kids can be sleeping in the living room , and the couple be sleeping at the bedroom with fully privacy. But keep in mind then this hotel have no entertainment because it's a time share place. But let me tell this,you will be sleeping very good. I I strongly recommend this place.

Posted by , from Los Angeles on May 14, 2016

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5 out of 5

ROYAL ISLANDER

Location: PLENTY TO DO IN THE AREA.
ROOM WAS CLEAN, VIEW WAS EXCELLENT, FOOD/DRINKS WERE GOOD. BEACH WAS AWESOME. ONLY COMPLAINT WAS THE LATE CLEANING OF THE ROOM EVERYDAY, WHICH WAS 2:00-3:00 IN THE AFTERNOON.

Posted by on Nov 28, 2015

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Comment from Hotel Management

Dec 2, 2015 by Cristobal Galindo.

Dear Long Johnson, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your most recent visit to The Royal Islander. We're sharing your comments with Guest Services Manager to improve our services. We look forward to welcoming you again during your next trip to Mexican Caribbean. Warm Regards.

About the The Royal Islander - An All Suites Resort

Location Blvd. Kukulcan, Km. 17, Lote 50, Cancun, QROO 77500

Property Features

The Royal Islander - An All Suites Resort offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly The Royal Islander - An All Suites Resort. You'll have access to the outdoor pool at a partner property. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. Smoking is allowed in designated areas at this 3.5-star Cancun resort.

  • 179 guestrooms or units
  • 8 levels
  • 8 buildings
  • 4 dining venues
  • Built in 1993
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (15.6 km / 9.7 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Royal Islander - An All Suites Resort offers 179 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on a limited basis and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (limited)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 8 AM to noon.

The Royal Islander - An All Suites Resort has 4 restaurants on site.

Nearby Activities

Outdoor tennis courts and complimentary bicycles are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Sailing on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site
  • Kayaking nearby
  • Scuba diving nearby

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is 25

Special check-in instructions:

Guests staying on a Saturday night may need to change units. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Housekeeping is not available on Sundays and public holidays.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1500 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 260 for adults and MXN 260 for children (approximately)
  • Late check-out fee: MXN 1500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Islander
  • Royal Islander Cancun
  • Royal Islander Condo
  • Royal Islander Condo Cancun
  • Royal Islander All Suites Resort Cancun
  • Royal Islander All Suites Resort
  • Royal Islander All Suites Cancun
  • Royal Islander All Suites
  • The Royal Islander An All Suites Resort
  • The Royal Islander
  • Royal Islander Suites Resort