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Terracaribe Hotel - In Cancun (Downtown Cancun)

Property class: 3
3-star Mediterranean hotel near Gran Puerto Pier, connected to a shopping center

Choose dates to view prices

Photo gallery for Terracaribe Hotel - In Cancun (Downtown Cancun)

A modern hotel with a pool, multiple balconies, and sun loungers.
A multi-level atrium with a central staircase, indoor plants, and a seating area with a table and chairs.
A room with wicker furniture, a glass table, and a ceiling fan.
A spacious lobby with wicker furniture, ceiling fans, and a glass coffee table with a plant.
A hotel corridor with a number sign '102' on the wall, a potted plant, and outdoor seating.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500
  • Place, Mercado 23
    ‪19 min walk‬
  • Place, Las Palapas Park
    ‪5 min drive‬
  • Place, Benito Juarez Municipal Building
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

A neatly made bed with a patterned blanket, a bedside lamp, and a small wooden nightstand.

Standard Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds

Two double beds with wooden headboards, white bedding, and brown bed skirts in a hotel room with a tiled floor and a window with blinds.

Superior Room, 2 Double Beds

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Desk, WiFi, bed sheets

Room Standard

  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room Superior

Desk, WiFi, bed sheets

Room Superior

  • 592 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE SUPERIOR TWO DOUBLE BEDS

  • Sleeps 4

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About the neighborhood

Cancun

Seaside stay .Stay at this Downtown Cancun hotel and you'll be 1.5 mi (2.4 km) from Gran Puerto Pier.

What's nearby

  • Museo Iconografico de la Carrera Panamericana - 13 min walk - 0.7 miles
  • Mercado 23 - 19 min walk - 1.0 mile
  • Las Palapas Park - 5 min drive - 1.6 miles
  • Benito Juarez Municipal Building - 5 min drive - 1.6 miles
  • Puerto Cancun Golf Course - 5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪El Zurdo - ‬9 min walk
  • ‪Primo - ‬10 min walk
  • ‪La Casa De Las Mayoras - ‬3 min walk
  • ‪Donceles 28 - ‬4 min walk
  • ‪Café Donceles - ‬10 min walk

About this property

Terracaribe Hotel - In Cancun (Downtown Cancun)

3-star Mediterranean hotel near Gran Puerto Pier, connected to a shopping center
There's a coffee shop/cafe on site. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and express check-in are also featured at Terracaribe Hotel - In Cancun (Downtown Cancun).

This Mediterranean Cancun hotel is smoke free.

  • 55 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 2005
  • Terrace on the roof
  • Front desk (24 hours)
  • Express check-in
  • No smoking on site
  • Coffee shop
Terracaribe Hotel - In Cancun (Downtown Cancun) offers 55 accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free internet
  • Available in some public areas: Free WiFi

Food and drink

  • A coffee shop/cafe

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Please note the property is located on the corner, right before the bridge going to Puerto Juarez.

Renovations and closures

The property will be renovating from August 17 2026 to August 24 2026 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terracaribe Hotel - In Cancun (Downtown Cancun)

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property Registration Number 002-025-001894/2026

We should mention

  • Up to 10 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Terracaribe Hotel - In Cancun (Downtown Cancun).

Property is also known as

Terracaribe
Terracaribe Cancun
Terracaribe Hotel
Terracaribe Hotel Cancun

Frequently asked questions

How close is Terracaribe Hotel - In Cancun (Downtown Cancun) to the airport?

Terracaribe Hotel - In Cancun (Downtown Cancun) is 12.3 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Terracaribe Hotel - In Cancun (Downtown Cancun)?

As of Sep 5, 2026, prices found for a 1-night stay for 2 adults at Terracaribe Hotel - In Cancun (Downtown Cancun) on Sep 6, 2026 start from $47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have an airport shuttle?

Airport shuttle services are not available at Terracaribe Hotel - In Cancun (Downtown Cancun).

How close is Terracaribe Hotel - In Cancun (Downtown Cancun) to the beach?

This hotel is 4.6 mi (12-min drive) from Playa Tortugas and 5.9 mi (9-min drive) from Langosta Beach. Don't forget your sunscreen!

Does Terracaribe Hotel - In Cancun (Downtown Cancun) offer free breakfast?

Terracaribe Hotel - In Cancun (Downtown Cancun) does not offer free breakfast.

Is there a casino at Terracaribe Hotel - In Cancun (Downtown Cancun)?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (5-min drive) and Dubai Palace Casino (6-min drive) are nearby.

What time is check-in at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Check-in start time: 3 PM; Check-in end time: 6:00 PM.

Is there free parking at Terracaribe Hotel - In Cancun (Downtown Cancun)?

Free parking is not available at this hotel.

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a pool?

Terracaribe Hotel - In Cancun (Downtown Cancun) features an outdoor pool. The property will be renovating the pool from August 17 2026 to August 24 2026 (completion date subject to change).

Does Terracaribe Hotel - In Cancun (Downtown Cancun) have a spa?

There are no spa services available at this hotel.

How close is Terracaribe Hotel - In Cancun (Downtown Cancun) to downtown Cancun?

Terracaribe Hotel - In Cancun (Downtown Cancun) is 2.3 mi away from Cancun.

Terracaribe Hotel - In Cancun (Downtown Cancun) Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 261 out of 783 reviews
Rating 8 - Good. 258 out of 783 reviews
Rating 6 - Okay. 162 out of 783 reviews
Rating 4 - Poor. 52 out of 783 reviews
Rating 2 - Terrible. 50 out of 783 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! The housekeepers were very friendly! Loved the pool and the amenities would come back!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

MARCIAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Marlen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on your vacation
Stayed 8 nights in Apr 2024
Verified review

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean almost everywhere. However, I never saw anyone working on the pool, doing cleaning or adding chemicals so, I am a little concerned by that
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Margarita

Liked: Cleanliness, property conditions & facilities
The location is ideal, especially if you are going to Isla Mujeres. The property and room were exceptionally clean. The housekeepers do a great job. The bathroom amenities are very basic and few. The front desk staff would benefit from more customer service training. There's a barrier post at the cafeteria entrance, which makes it appear closed all the time. The menu was limited to eggs only. I was able to access transportation easily from the hotel, and I found the area relatively safe.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean everything here. I never saw anyone cleaning the pool so that concerns me.
Chapel at the hotel
Pool
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Annie

Liked: Cleanliness, property conditions & facilities, communication
Good for one night near Puerto Juerez.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities, communication
It’s a nice and simple hotel, very clean. The room is confortable and big.
Stayed 1 night in May 2023
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room very clean and quiet. Comfortable stay. Good value.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Adetomiwa

Disliked: Amenities
I like the quietness
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome Lusio front desk clerk was the Best. Hotel, very clean, we had clean sheet everyday, new hand soap. Clean pool. Location was awesome, transportation was close ,the Niño Beach was at walking distance, walking distance to affordable place eat and walking distance to public transportation.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness

Nice budget hotel to stay, clean, pool, a/c

Great place to stay for a night or two with low budget, in order to discover Cancun or near activities. Dificult to reach the parking, lot of traffic, but not as loud as we thought. Nice people in the front desk and parking was in the street, so it didnt look that safe, but it is private for guests only, so it worked fine.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Karan

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Agradable
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Max

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The place smells dusty
Stayed 1 night in Mar 2024
Verified review

2/10 Terrible

Abubakar

Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude staff
Stayed 7 nights in May 2025
Verified review

4/10 Poor

Tien

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Have no refrigerator, no safety box, not many English speaking employees, not very clean neighborhood. Close to bus stations to go to Hotel Zone.
Stayed 7 nights in Mar 2024
Verified review

2/10 Terrible

Carlos

Disliked: Staff & service, amenities
The staff is rude and demand your kids identification. Which no other hotel requires. It is cheap as long as you don’t have to deal with front dedk
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Michelle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room we got had dirty sheets with blood on them and the the gentleman took forever getting us a new room.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t welcome their Guests, room was dirty and too be honest I’m not recommended this to anyone who has good hygiene like me👎
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

jose

Liked: Cleanliness
Disliked: Amenities
No hot water in shower. And no alcoholic beverages allowed. People are on vacation that’s what we do. Jacuzzi not working. We will have to think about staying here next time. It’s sad because we have been staying there for years when we travel to Cancun
Verified review

6/10 Okay

Luz

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
I didn't like it because they offer restaurant service but it's totally false, they don't serve you and the restaurants are very far away.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Verified traveler

Disliked: Room comfort, communication

Terrible hotel, beers not allowed. Not clean.

Photo of the building is not accurate, it is the last building on the property, rooms look very different from photos. This hotel is part of the Kavia hotels. At check in, guests are required to sign a form regarding alcoholic beverages are not allowed on the property, because the hotel chain does not have a license for alcoholic beverages. Now, being a hotel in Cancun, and not having an alcoholic license not disclosing this in the hotel description is totally misleading and lets say not a wise business practice. I will not stay at any of the hotels in this chain again. Brand name hotels are close, and in same price range. Avoid this hotel.
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Patricia

Liked: Cleanliness, communication
Disliked: Amenities, property conditions & facilities
I liked that it was very clean and the staff is terrific, in spite of what looks like poor senior management. Lucio, at reception was a prince, and very helpful. He deserves a BIG raise. Breakfast was pretty good and reasonable. GREAT coffee. BUT, pool didn't have a pump, or it wasn't on,so the water was breeding germs and not at all refreshing...in fact it was hot. Advertised hot tub was dirty and not working. One had to ask for toilet paper, God forbid they leave a spare when running low, or notice when lights need a replacement bulb. It felt like being ahead of maintenance instead of reacting to what's needed is not in the management plan, i.e., things got addressed when the customer asked for it, it wasn't ever anticipated or addressed with any initiative. I understand the no smoking rule, but there is a no alcohol rule, so if you want a cold beer in your room, you do without or risk sneaking it in...the best thing about this place is it's clean with a great staff, who is left to deal with poor management overall. I would never stay there again, in spite of the staff. There are other places in this price range that have to be better. I got the feeling that saving money and cutting corners is of utmost importance, not customer satisfaction. Give Lucio a raise!
Stayed 1 night in Jun 2023

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