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Solymar Cancun Beach Resort

3-star property
Boulevard Kukulcan Km 18.7, Cancun, QROO 1-855-201-7819
2.7 out of 5
See all 10 travelocity Reviews

"We like everything food was good an the staff wonderful " More

By a verified traveler on Fri 13 Sep 2019

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Hotel Description

3-star beachfront hotel near Delfines Beach

On the beach

With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Delfines Beach and 2 miles (3 km) of Maya Cancun Museum. Aquaworld and Ballenas Beach are also within 3 miles (5 km).

Private beach, dining

This smoke-free hotel features a private beach, a full-service spa, and a restaurant. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the outdoor pool and perks like free self parking and free WiFi.

Plasma TVs

The individually decorated guestrooms offer safes and showers. Plasma TVs come with cable channels, and other amenities include phones and free toiletries.

Standard Room, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$82* Per night/room Dec 7 - Dec 8

Solymar Cancun Beach Resort ratings based on 10 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Solymar Cancun Beach Resort

Everyone (3) Couples (5) Family (2)
2 out of 5
Not recommend it! We stayed here from June 17- June 23, 2021. Our bedroom had the most amazing view, but that is it. Nothing special about this hotel, it needs some serious remodeling. I guess you get what you paid for. Room: Moldy ceiling due to faulty air condition leaking. Bathroom was ok, but there was no rug on the floor. Bathroom did not had a hair dryer, we had to ask the front desk every time we need it one and had to return right away after using. I guess in Mexico a hair dryer is a hot commodity who knew?! Room did not had a clothes iron either and hotel management said they did not had any available in the entire hotel? Towels were hard to get, they did not changed them everyday, you had to ask. Our bed only had sheets and no comforter? Cmon these are just basic things every hotel has. Did not had a fridge which we didn’t care for since we were always going out. The only thing that we liked from this room was the view nothing else. Restaurant: We paid for All inclusive and it was buffet style. We stayed there 6 nights but only ate twice since food wasn’t good. Food was plain, no taste and cold. Waste of money! We ended up eating out. Bar and Snack bar: Drinks were watered down and very little or probably no alcohol. They had tap beer only 2 choices but it was watered down as well. You could buy bottled beer from their bar since bottled beer wasn’t included in the All inclusive and it was around 5 bucks. For All inclusive snacks they had nachos, French fries

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 13, 2021 by Hotel Solymar

we are very sorry for your experience at solymar. No words will bring back this days. defenately we will work to improve the service, food, acomodation and maintenance.

1 out of 5
The place is unsanitary, broken floor tiles, bars were closed, the buffet consisted of 4 trays of food that was not temperature controlled, mold in juice, very rude staff and manager didn't have time to talk to us. We left in an hour of arriving and went to a different hotel. DO NOT STAY HERE!!!!

Posted by on Mar 26, 2021

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Comment from Hotel Management

Mar 27, 2021 by Solymar Hotel

We are truly sorry for the experience you have during your stay at the hotel. We are working to improve.

4 out of 5
We like everything food was good an the staff wonderful

Posted by on Sep 13, 2019

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Comment from Hotel Management

Sep 18, 2019 by The Management

Thank you for your feedback and preference

3 out of 5
Had all inclusive stay yet we were told after we got there that there were exclusions from it. Like we asked for a can of cola and they told us no we would have to pay for it. Same with food they were cooking right in front of us. Rooms were very basic didnt even have a fridge to keep cold drinks in. The buffett was barly tolerable. And the majority of the staff would tell tou they couldnt speak english yet they would talk to certain people in english. Rude

Posted by on May 8, 2019

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Comment from Hotel Management

May 16, 2019 by The management

Thank you for your preference! can or bottle sodas or water ar for sale, all inclusive is served on glass or cup, all buffet service is included as per the description on line but not a la carte service . best regards

1 out of 5

Checked in 17 march awful checked out 18 march

paid for 14 days did not stay their but one night trash

Posted by on Apr 21, 2017

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4 out of 5

Great beach

Great beach, clean room, nothing fancy. Friendly staff that were very helpful. We were not looking for anything fancy but the food was not to my liking. It was a fun week.

Posted by , from Jackson, TN on Oct 9, 2015

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3 out of 5

You get what you pay for

Pros: It is close to the beach and has direct access to it
Cons: Maintenance
Location: Everything in the sorroundings is great to do. Have places to eat very cheap, places to buy groceries and excellent bus service. Wet n´Wild is great!!
You get what you paid for. The hotel in nice although is old and needs manteinance. It fulfilled the need to have a place to sleep..

Posted by , from San Jose, Costa Rica on Aug 25, 2015

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2 out of 5

Ok hotel the beach was nice

The staff is super nice, clean hotel, but its outdated needs remodeling and more restaurants and kid activities, as well as adult entertainment.. please update the web page on this hotel..

Posted by , from texas on Jul 1, 2015

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4 out of 5

Nice hotel on the coast!

Pros: working AC and electrical outlets.
Cons: Wi fi over all of property (it is only available in the lobby)
Location: EVERYTHING! swimming, shopping, boating in the Laguna, tour pick ups for ruins, night life (dancing , drinking) but not a loud space.
We had read several negative reviews and were skeptical of this hotel , however, it was EXACTLY what we were looking for!!! The hotel is on the beach, there is roof top access for great views, the pool was awesome and the hotel, while outdated in color scheme, is comfortable, clean plenty of electrical outlets to charge gadgets, AC woking HUGE bay windows which opened up to the beach area. Hotel staff was decent and were able to help with general question about busses , taxis tours etc. Most of all the price was great (having stayed at several other locations which charged more and we got less Solymar really came through!!)

Posted by , from Arizona on Jun 27, 2015

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3 out of 5
Pros: food, people,service
Cons: bthroom should be updated
Location: caonvinient
It was very pleasen stay and only thing that should be impruved is update a bathroom.

Posted by on Mar 27, 2015

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About the Solymar Cancun Beach Resort

Location Boulevard Kukulcan Km 18.7, Cancun, QROO 77500

All-inclusive Details

All-inclusive room rates at Solymar Cancun Beach Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • Buffet meals, snacks, and select beverages included

Activities and facilities/equipment
Land activities

  • Tennis
  • Volleyball

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Minibar
  • Room service
  • Activities and services offered by independent operators
  • Offsite tours
  • Gratuities

  • Taxes included
  • Buffet-style meals included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/imported alcoholic beverages not included
  • Gratuities not included
  • Tennis included
  • Volleyball included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Motorized water sports not included
  • Surcharge for bottled liquor
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Room service not included
  • Minibar not included

Property Features

Some rates at Solymar Cancun Beach Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Solymar Cancun Beach Resort like an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge, a beach bar, and a poolside bar. Public spaces have free WiFi. This Mediterranean hotel also offers a garden and a terrace. Free self parking is available. This 3-star Cancun hotel is smoke free.

  • 75 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1985
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Solymar Cancun Beach Resort offers 75 air-conditioned accommodations with safes and complimentary toiletries. Each accommodation is individually furnished and decorated. 32-inch plasma televisions come with cable channels. Bathrooms include showers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Plasma television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Restaurante "La isla" - Onsite restaurant.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Volleyball on site
  • Beach volleyball on site
  • Golfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

The spa is open daily.

  • Massages on beach
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 15

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Solymar Cancun Beach Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Solymar
  • Hotel Solymar Cancun
  • Solymar
  • Solymar Cancun
  • Solymar Hotel
  • Hotel Solymar Beach Resort Cancun
  • Hotel Solymar Beach Resort
  • Solymar Beach Cancun
  • Solymar Beach
  • Solymar Resort
  • Solymar Cancun Beach
  • Solymar Beach Resort
  • Solymar Beach Hotel Cancun
  • Solymar Cancun
  • Solymar Beach And Resort
  • Solymar Cancun Beach Cancun
  • Solymar Cancun Beach Resort Hotel
  • Solymar Cancun Beach Resort Cancun
  • Solymar Cancun Beach Resort Hotel Cancun

You should know

  • Pool access available from 8 AM to 8 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.