4.4 out of 5

"Went with a group of 10 people, we had a great time! 5 restaurants at the hotel, poolside service, 24-hour room service, AMAZING pool, daily planned a ... " More

By a verified traveler on Mon 02 Oct 2017

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Hotel Description

An all-inclusive stay in Cancun awaits you at Sandos Cancun Lifestyle Resort All Inclusive. You'll be 2.3 km (1.4 mi) from La Isla Shopping Mall and 3.7 km (2.3 mi) from Delfines Beach. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 213 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, iPod docks, and separate bathtubs and showers. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and slippers, while pillowtop beds invite a good night's rest. Espresso makers, free bottled water, and in-room massages are also available.

A relaxing day at Spa del Mar can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and hydrotherapy. The buffet restaurant, Zango Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. With 2 bars/lounges and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and health club. Business travelers can take advantage of a conference center and a meeting room. Other amenities include free WiFi in public areas, a Turkish bath/hammam, and a spa tub. There's also free valet parking, along with the convenience of an area shuttle.

With a stay at this 4-star Avenida Kukulkan resort, you'll be 3.9 km (2.4 mi) from El Rey Ruins.

Deluxe Room Ocean or Lagoon Partial View with Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Suite Sandos Ocean or Lagoon Partial View with Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Laguna suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Caribe suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Room Ocean or Lagoon Partial View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sandos Cancun Lifestyle Resort All Inclusive ratings based on 63 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great all-inclusive option

Pros: Pool and daily activities, friendly staff, good food
Cons: Better communication from guest services staff, we tried to book a special occasion dinner before we got there and never heard back from them.
Location: Great location on hotel strip, walking distance from Aqua world with great snorkeling and water toy rentals, 20-30 min taxi ride from downtown.
Went with a group of 10 people, we had a great time! 5 restaurants at the hotel, poolside service, 24-hour room service, AMAZING pool, daily planned activities, nightly DJ or live music at the hotel bar, great location on the beach.

Posted by on Oct 2, 2017

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Comment from Hotel Management

Oct 4, 2017 by Web Relations

Dear guest, Thank you for your comments. We are glad to know your group left with an excellent impression. Hopefully we'll have the pleasant opportunity to welcome you back soon. Best Regards,

5 out of 5

Nice Hotel.

Pros: Very close to the beach. Very friendly staff. Mario, Miguel and Alejandro individually thank you for your attention and excellent work.
Cons: The only downside is the humidity in the room.
It was our first trip to Mexico.It's great that we chose this hotel.

Posted by , from Pittsburgh on Aug 1, 2017

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Comment from Hotel Management

Aug 3, 2017 by Web Relations

Dear Galyna Ruslan, Thank you very much for your preference, hopefully we'll have the honor to welcome you back soon. Best Regards!

3 out of 5

This Sandos resort can do much better

I have stayed at a Sandos before in Cabo and had a wonderful experience. Although the Cancun location was very disappointing. Their property at self was very nice decorated very pretty. We arrived at the location at 2:20 and was told They did not have our room ready yet. Which I understand because check-in is not till 3 o'clock, so that was no problem. But, they did not give us a room until 3:30. The hotel faces sideways from the ocean so the rooms do not have the best view, I sure part of the VIP club. So most rooms are looking straight at another hotel or the parking lot. The ocean is to the side of your balcony. The food was very disappointing, I have had much better at other all-inclusive's hotels, including the Sandos in Cabo. Seem like all the food was either not cold or not hot. A lot of the food on the buffet look liked it had been laying there for a while. They definitely need to work on their entertainment at night. We spent four nights there and they only had entertainment one evening, that we were there. All the other nights, they just had a local DJ in the lounge. Overall I would never go back to that particular location again.

Posted by on Jul 13, 2017

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Comment from Hotel Management

Jul 17, 2017 by Web Relations

Dear guest, First of all, we want to let you know how much we appreciate your point of view and comparation to the other brand resorts, since each of them provides a different experience and concept. We can absolutely guarantee you that we'll improve as soon as possible on the aspects you point out for your own satisfaction. Thank you.

5 out of 5
Awesome hotel, felt like a home away from home. Everyone was really polite and did their best for guest to feel welcomed.

Posted by on Jul 3, 2017

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Comment from Hotel Management

Jul 5, 2017 by Web Relations

Dear guest, Thank you very much for your feedback, we're glad to know your stay was a marvelous one. Best Regards!

5 out of 5

Hotel is nice , and close to the beach.

We took a quick ( 3 days ) vacation and stayed at Sandos . The hotel was nice, clean and close to the beach . 3 swimming pools were nice . Front desk staff was professional, restaurants and foods were wonderful. Waitstaff was cool . Fernando ( day shift ) and Surgio (evening shift ) were friendly and did a fantastic job for their customers. Everything was good and we will definitely come back . Good luck to SANDOS HOTEL & RESORT. See you again.

Posted by , from Houston . TX. on May 18, 2017

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Comment from Hotel Management

May 22, 2017 by Web Relations

Dear Vincent Ng, Honestly, we can't thank you enough for your kind feedback and recommendations as well. We have shared your review with the staff as a motivation for them to keep up the effort and hard work they provide to each guest. See you again soon! Best Regards.

3 out of 5
The food wasn't the greatest steakhouse steak was tough chicken wings at the restaurant down by the beach were not cooked all the way

Posted by , from m on May 9, 2017

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Comment from Hotel Management

May 11, 2017 by Web Relations

Dear val, Thank you very much for letting us know about your experience; definitely we'll take your comments into consideration for a must-improvement as soon as possible and change your perspective for the best. Best Regards.

5 out of 5

Excellent!

Pros: Everything
Cons: More wait staff.
Location: Location is great. Things to do will cost you to take a bus or taxi. Not a lot within walking distance except to visit other hotels.
Staff always went above & beyond. Hotel kept very clean. Beach was always clean.

Posted by on Feb 15, 2017

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Comment from Hotel Management

Feb 17, 2017 by Web Relations

Dear guest, We sincerely appreciate the time you've invested on sharing with us your feedback, we are glad to know your stay was amazing and we were able to exceed your high expectations. We look forward to welcome you back soon. Best Regards!

2 out of 5

Hotel gets worse every year

This hotel used to be amazing. Food quality is horrible, cold, no variety. Service is bad. Employees can't speak a word of English.

Posted by on Dec 1, 2015

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Comment from Hotel Management

Apr 25, 2016 by Web Relations

Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Your comments are very valuable for us as they help us to improve and grow. We look forward to welcome you back in the near future. Kind Regards, Sandos Cancun Luxury.

4 out of 5

Very nice staff

Pros: Accessibility to public transportation which is ver safe, staff very courteous willing to do anything to please you.
Cons: Variety on shows can be improved
Location: Location is great and accessible to many attractions
Tuesday is Mexican night dinner we made a few comments about the food that night that on Thursday the staff prepared us a banquet of authentic Mexican food. It was very nice from the staff and very unexpected they really appreciate and make sure guest are satisfied

Posted by on Nov 1, 2015

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Comment from Hotel Management

Apr 26, 2016 by Web Relations

Dear guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.

5 out of 5

Excellent service

Pros: Service, beach, pools, entertaining program
Cons: Room, bathroom
Location: Visiting Chichen Itza
I am impressed and I enjoyed vacation in Cancun. The hotel was nice, beach and pools great, and the view from the pools looked like infinite, perfect.

Posted by , from Boston, MA, USA on Aug 28, 2015

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Comment from Hotel Management

Apr 21, 2016 by Web Relations

Dear Suzana, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. It's gratifying for us to know you had a marvelous stay in our resort and you were able to enjoy most of our facilities. We look forward to welcome you back in the near future. Warm Regards, Sandos Cancun Luxury.

About the Sandos Cancun Lifestyle Resort All Inclusive

Location Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO 77500

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Premium food items
  • Bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Property Features

Sandos Cancun Lifestyle Resort All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Sandos Cancun Lifestyle Resort All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers outdoor tennis courts, a health club, and a spa tub. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Cancun resort.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq m of conference space
  • Built in 1998
  • Bar by the pool
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Free WiFi
  • Outdoor tennis courts - 2
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (17.8 km / 11.1 mi)
  • Property shuttles: Area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sandos Cancun Lifestyle Resort All Inclusive offers 213 air-conditioned accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Espresso maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

Outdoor tennis courts and a health club are featured at the resort. 3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center. Guests under 18 years old are not allowed in the fitness facility. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach yoga on site
  • Water skiing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking nearby
  • Yoga classes/instruction on site

Spa Services

Spa del Mar has 13 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sandos Cancun Lifestyle Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cancun All Inclusive Luxury
  • Cancun Luxury Experience Resort
  • Experience Resort
  • Experience Resort Cancun
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Lifestyle Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience
  • Sandos Luxury Experience Resort All Inclusive
  • Sandos Cancun Lifestyle
  • Sandos Luxury Resort All Inclusive
  • Sandos Luxury
  • Sandos Lifestyle
  • Sandos Cancun Luxury Resort All Inclusive

You should know

  • Sandos Cancun Lifestyle Resort All Inclusive offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The total price shown includes a resort fee.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.