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4.4 out of 5

"My experience was great. The hotel has a very professional and friendly staff. Excellent food, fun activities, and very clean. " More

By a verified traveler on Tue 28 Aug 2018

Hotel Description

4.5-star beachfront property near Delfines Beach

Beachfront retreat

Your stay at this Zona Hotelera property places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Also, El Rey Ruins is within 3 miles (5 km) and Cancun Convention Center is within 6 miles (10 km).

All-inclusive

This property features 5 restaurants, 3 outdoor pools, and a health club. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas.

Free WiFi, comfy beds

The 213 guestrooms feature free WiFi, Smart TVs with cable channels, and thoughtful touches like free minibar items and espresso makers. Pillowtop beds, iPod docks, and 24-hour room service are also available.

Superior Room Ocean or Lagoon Partial View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
$233* Per night/room Oct 28 - Oct 29

Caribe Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Laguna suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room Ocean or Lagoon Partial View with Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sandos Cancun All Inclusive ratings based on 80 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sandos Cancun All Inclusive

Everyone (30) Couples (6) Family (1)
5 out of 5
Staff was welcoming and the food was good. I will be going back

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 14, 2019 by Concierge

Dear guest, Thank you for sharing your honest score. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes, Martin Vazquez Web Concierge

2 out of 5
PROPERTY WAS NICE,CLEAN AND THE STAFF WAS VERY ATTENTIVE

Posted by on Jul 16, 2019

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5 out of 5

Posted by on Jul 6, 2019

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4 out of 5
Fun time. Smaller resort so nothing was ever over crowded. Plenty of choices of things to do everyday. Pool drink service was great. Food was ok. Wait staff very friendly and attentive.

Posted by , from Pasco, us on Mar 26, 2019

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Comment from Hotel Management

Mar 26, 2019 by Fernando Sarmiento - Web Relations

Dear Gerri, Thank you for sharing your kind review. We are so glad to hear that you found our staff to be so accommodating and made you feel at home. It is always our goal to exceed guests expectations. Thank you again for your visit and we look forward to your next stay at Sandos Cancun! Best wishes,

4 out of 5
Food was just ok. Nothing spectacular. When we booked site stated adult only but there were children. Baby crying in next room. Couple kids not watched by parents. Annoying

Posted by on Mar 24, 2019

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Comment from Hotel Management

Mar 30, 2019 by Fernando Sarmiento - Web Relations

Dear guest, Thank you for sharing your feedback. We are so glad to hear that you enjoyed yourself at our hotel for the most part and found our staff to be so accommodating and welcoming. Thank you again for your visit and we hope to have the opportunity to welcome you back at Sandos Cancun. Best regards,

4 out of 5
Great beach great workout area great spa great servic on beach WS expecting adults only no one below age of 18. When looked at website stated adults only babies and small kids there not expected. Do not want to hear crying baby at adults only resort must of been my mistake. More research or use different website next time

Posted by on Dec 31, 2018

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Comment from Hotel Management

Jan 1, 2019 by Web Relations

Dear guest, Thank you for sharing the details of your experience coming from your personal perspective. We are an Adults-Oriented resort, babies and chilren are allowed; however, our concept and activities are dedicated to adults. Your feedback is very important for us and we'll keep improving at our best. Once again, we appreciate your comments. Best Regards.

4 out of 5
first time at this Hotel, small but very nice. Zango Rest. for Buffet was good but the food was not always hot, especially breakfast, had cold eggs and pancakes all week, complained but nothing done. Staff was very helpful. not a great selection of lounge chairs at the pools, too many of those king size beds taking up room. Overall I would return at a lower rate than what we paid.

Posted by on Dec 30, 2018

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Comment from Hotel Management

Jan 1, 2019 by Web Relations

Dear guest, Thank you for your feedback; we will share your comments to their respective head department as your feedback is a top priority for us. Best Regards.

4 out of 5
Good location, nice beach and pool, entertainment, food was good, not gourmet. There were 5 restaurants. I especially enjoyed the Japanese one. Service on the beach was a little slow, but a nice touch. I felt that it was a very pleasant experience and good value.

Posted by on Dec 8, 2018

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Comment from Hotel Management

Dec 10, 2018 by Web Relations

Dear guest, Thank you very much for your personal review. It is very meaningful to know your stay was a good one! Best Regards.

5 out of 5

Hotel

My experience was great. The hotel has a very professional and friendly staff. Excellent food, fun activities, and very clean.

Posted by , from Dallas, TX on Aug 28, 2018

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Comment from Hotel Management

Sep 13, 2018 by Web Relations

Dear Marcos, Thank you very much for having shared with us some potos of your stay! It's meaningful for us to know your experience was a sepcial one. See you soon! Best Regards.

4 out of 5
This is a small to medium size hotel relatively to other hotels in the area so if you’d don’t like enormous hotels this is a good option. Even though hotel is smaller activities and restaurant options are good. The pool is great it’s nearby the beach and there’s always drinks and food served to you either you are the beach or hotel. The hotel is nearby to beach but we couldn’t take advantage of the beach during our stay because of the sea weed problem. The entertainment team was great. They tried to entertain people as much as they can every night and during the day. Big efforts from papi hamlet and ximena especially. And thanks to them. The drinks were great and they also had imported options. The steak house was best restaurant among 5 other restaurants. The staff was great and they worked really hard. People told me this hotel is calmer than most hotel in this area. So if you are looking party whole time I suggest a bigger hotel maybe. I definitely recommend this hotel if you wanna relax and enjoy pool and beach.

Posted by , from austin on Jul 29, 2018

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Comment from Hotel Management

Aug 2, 2018 by Web Relations

Dear Seyfettin, Thank you for your comments and also for sharing the photos of your experience! Hopefully you will be back soon. Best regards.

About the Sandos Cancun All Inclusive

Location Km 14 Mz 53 Lote 37-1 ZH, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • All available beverages included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Sandos Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancun All Inclusive, and enjoy amenities like a health club and a spa tub. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden, and a terrace. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 213 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars or lounges
  • 6254 sq ft of conference space
  • 581 sq m of conference space
  • Built in 1998
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.4 km / 11.5 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sandos Cancun All Inclusive offers 213 air-conditioned accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Espresso maker
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Zango Restaurant - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

St. Trop - This beachfront restaurant specializes in Caribbean cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Gaijin Teppanyaki - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Seasons Restaurant - Overlooking the ocean and pool, this fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Frattinis - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Late night fare is available from 24-hour room service.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach yoga on site
  • Water skiing nearby
  • Ecotours nearby
  • Boat tours nearby
  • Golfing nearby
  • Snorkeling nearby
  • Fitness classes on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking nearby
  • Yoga classes/instruction on site

Spa Services

  • Number of treatment rooms 13
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at Sandos Cancun All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Cancun All Inclusive Luxury
  • Cancun Luxury Experience Resort
  • Experience Resort
  • Experience Resort Cancun
  • Luxury Cancun Resort
  • Sandos Cancun Luxury Experience
  • Sandos Lifestyle Resort All Inclusive
  • Sandos Luxury Cancun
  • Sandos Luxury Experience
  • Sandos Luxury Experience Resort All Inclusive
  • Sandos Cancun Lifestyle
  • Sandos Luxury Resort All Inclusive
  • Sandos Luxury
  • Sandos Lifestyle
  • Sandos Cancun Luxury Resort All Inclusive
  • Sandos Cancun Lifestyle All Inclusive
  • Sandos Lifestyle All Inclusive
  • Sandos Cancun Luxury Experience Resort All Inclusive
  • dos Cancun Lifestyle Inclusiv
  • Sandos Cancun Inclusive Cancun
  • Sandos Cancun All Inclusive Cancun
  • Sandos Cancun Lifestyle Resort All Inclusive
  • Sandos Cancun All Inclusive All-inclusive property
  • Sandos Cancun All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.