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"The pyramids were beautiful with real plants and vines in the center of each of them. The check in process for reserve members “upgraded rooms” takes ... " More

By a verified traveler on Tue 08 Jun 2021

Hotel Description

4.5-star beachfront property near Delfines Beach

Beachfront retreat

A stay at this Zona Hotelera property places you within half a mile (1 km) of Aquaworld and 2 miles (3 km) of Delfines Beach. Maya Cancun Museum and El Rey Ruins are also within 3 miles (5 km).

All-inclusive

A full-service spa, 10 restaurants, and 4 outdoor pools are all featured at this all-inclusive property. Bring the family and enjoy the free kid's club, children's pool, and kid-friendly dining. Relax with a drink at one of the 7 bars/lounges and enjoy free perks like buffet breakfast and free self parking.

Free WiFi, LCD TVs

In addition to free WiFi, the 657 guestrooms offer sitting areas and 24-hour room service. Other amenities include LCD TVs, premium bedding, and free bottled water.

Junior Suite, Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max
$503* Per night/room Jul 14 - Jul 15

The Reserve Deluxe Gobernor Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Premium Suite, 1 Bedroom (Master 1 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Paradisus Cancún - All Inclusive ratings based on 42 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Cancún - All Inclusive

Everyone (17) Couples (5) Family (15)
5 out of 5
The pyramids were beautiful with real plants and vines in the center of each of them. The check in process for reserve members “upgraded rooms” takes forever because they only have one person doing it. That part was annoying. Took us like 40 minutes to get checked in

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 9, 2021 by Guest service center management

Dear guest Thank you for sharing these wonderful comments about our team and about our hotel. We are happy to know that the time you were with us you could enjoy it to the fullest. We hope that soon you will give us the opportunity to be your host hotel again and so you can return to the beaches of the Caribbean to enjoy the greatness that Mexico has for you. Kind regards Guest service center management

4 out of 5

Posted by on Apr 8, 2021

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Comment from Hotel Management

Apr 19, 2021 by Guest service center management

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards Guest service management

5 out of 5
Hotel with the excellent level of service. Lots of amenities!!! Great food!!!

Posted by on Feb 9, 2021

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Comment from Hotel Management

Feb 9, 2021 by Guest service management

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards

1 out of 5
Old and dilapidated rooms, not as advertised in website.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 20, 2020 by Guest Experience Team

Dear guest Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us what were the reasons and not leaving this comment anonymously so help us to improve to continue offering the great wonders that only Paradisus Cancun has. Best regards

4 out of 5
I thought this property was very clean and unique. I do not suggest going if stairs are a problem unless you want to chase elevators around all day. We were in the 4th pyramid and were on the bottom floor. Had to go up a flight of stairs and had to go down another just to get to the pool. Our building did not have an exit and you can not just get to all 5 buildings from just one floor.

Posted by on Jan 20, 2020

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Comment from Hotel Management

Jan 20, 2020 by Guest Experience Team

Dear guest Thanks for your comments. We regret the bad experience that you had in our establishment. These comments will be share with our team for an appropriate follow-up. Thanks for your opinion Best regards

2 out of 5

Posted by , from New York, NY on Dec 10, 2019

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Comment from Hotel Management

Dec 11, 2019 by Guest Experience Team

Dear Francis Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us what were the reasons and so help us to improve to continue offering the great wonders that only Paradisus Cancun has. Best regards

1 out of 5

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 2, 2019 by Guest experience team

Dear guest Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us what were the reasons and so help us to improve to continue offering the great wonders that only Paradisus Cancun has. Best regards

5 out of 5

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by Guest experience team

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards

3 out of 5

Posted by on Sep 29, 2019

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Comment from Hotel Management

Sep 30, 2019 by Guest experience team

Dear guest Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us what were the reasons and so help us to improve to continue offering the great wonders that only Paradisus Cancun has. Best regards

5 out of 5
very friendly staff and excellent food. the beach had a bit of sea weed but wonderful never the less. The pool was excellent.

Posted by on Sep 1, 2019

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Comment from Hotel Management

Sep 2, 2019 by Guest experience team

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards

About the Paradisus Cancún - All Inclusive

Location Boulevard Kukulkan Km 16.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Land activities

  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness

Kids' club

  • Supervised activities for children between 4 and 17 years old

Entertainment

  • Onsite live performances

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Tennis lessons
  • Surcharge for premium food items
  • Premium/non-domestic alcoholic beverages
  • Premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Limited meals offered through room service
  • Motorized water sports not included
  • All available beverages included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included

Property Features

Paradisus Cancún - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Cancún - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a health club, and a children's pool. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is served daily. Business amenities include a business center and a meeting room. Spa services, a terrace, and a complimentary children's club are also featured at the luxury Paradisus Cancún - All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cancun property is smoke free.

  • 657 guestrooms or units
  • 7 levels
  • 5 buildings
  • 10 dining venues
  • 7 bars or lounges
  • Built in 1990
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun Intl. Airport (CUN) (17.9 km / 11.1 mi)
  • Parking: Free self parking

Room Amenities

Paradisus Cancún - All Inclusive offers 657 air-conditioned accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (24 hours)
  • LCD television
  • Luxury bedding
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11:00 AM.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Enso - This theme restaurant specializes in Thai cuisine. Guests can enjoy drinks at the bar. Open select days.

Mole - Overlooking the ocean and pool, this fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Vento - Overlooking the garden, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Bana - Overlooking the garden, this sushi bar specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Boat tours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 12:30 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Paradisus Cancún - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Paradisus
  • All Inclusive Paradisus Cancun
  • Cancun All Inclusive Paradisus
  • Cancun Paradisus Resort
  • Paradisus All Inclusive Resort
  • Paradisus Cancun
  • Paradisus Meliá Cancun All Inclusive Resort
  • Paradisus Cancun Resort
  • Paradisus Cancun Resort All Inclusive
  • Paradisus Resort Cancun
  • Cancun Gran Melia
  • Gran Melia Cancun Hotel Cancun
  • Grand Melia Cancun
  • Melia Cancun
  • Paradisus
  • Paradisus Meliá All Inclusive Resort
  • Paradisus Meliá Cancun All Inclusive
  • Paradisus Meliá All Inclusive
  • Paradisus Meliá Cancun All Inclusive All-inclusive property
  • Paradisus Meliá All Inclusive All-inclusive property
  • Paradisus Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive Resort
  • Paradisus by Meliá Cancun All Inclusive
  • Parasus Meliá Cancun Inclusiv
  • Paradisus Cancún
  • Paradisus Cancún - All Inclusive Cancun
  • Paradisus by Melia Cancun All Inclusive
  • Paradisus by Meliá Cancun All Inclusive
  • Paradisus Cancún - All Inclusive All-inclusive property
  • Paradisus Cancún - All Inclusive All-inclusive property Cancun

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.