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4.4 out of 5

"It was children friendly and the staff was very accommodating and friendly. The food was good but some more entertaining would of been nice. I guess b ... " More

By a verified traveler on Tue 25 May 2021

Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

A stay at this Zona Hotelera property places you within half a mile (1 km) of Chac Mool Beach and 2 miles (3 km) of La Isla Shopping Mall. Cancun Interactive Aquarium and Cancun Convention Center are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 6 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 458 guestrooms also offer free WiFi and plasma TVs with cable channels. Other amenities include free minibar items, balconies, and room service.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$399* Per night/room Jun 27 - Jun 28

Presidential Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Junior Suite Lagoon View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Panama Jack Resorts Cancun All Inclusive ratings based on 71 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Panama Jack Resorts Cancun All Inclusive

Everyone (27) Couples (19) Family (21)
1 out of 5
Expensive

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 19, 2021 by Silvestre V., General Manager

Dear guest, Thank you for being our guest during your recent trip. I am very disappointed to read that we have not been able to meet your expectations during your recent visit.We always strive to deliver an outstanding service and provide a unique experience as an all-inclusive hotel where our clients can relax and enjoy all that we have to offer, however it is apparent that on this occasion we felt short and haven't met your expectations especially in the food service area. I have informed our Leadership Committee in order to revise your comments and take actions based on them. We will continue with our constant innovation's philosophy. Kind Regards,

4 out of 5
love the resort!

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 11, 2021 by Silvestre V., General Manager

Dear guest, thank you very much for your feedback. We are delighted to read that you enjoyed your stay and hope to host you again. Best Regards,

5 out of 5

Posted by on Jun 5, 2021

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Comment from Hotel Management

Jun 18, 2021 by Cesar CF

Thank you for your review.

4 out of 5
It was children friendly and the staff was very accommodating and friendly. The food was good but some more entertaining would of been nice. I guess because of COVID it was not possible. My overall experience was great.

Posted by on May 25, 2021

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Comment from Hotel Management

May 27, 2021 by Silvestre V., General Manager

Dear Guest, Thank you for choosing to stay with us, and for taking the time to share your review. We're thrilled you enjoyed your stay and we appreciate your feedback. Hope to welcome you back again on your next visit to Cancun. Best regards,

3 out of 5
I week a go I went to Panama Jack resort por a get away. 5 days 4 nights. The hotel is nice, the employees and staff are great!! Super friendly, nice and courteous. The view to the beach it’s speechless.. beautiful... the pools were great, the food was good too. My only problem was my room. The king bed was awful, I should complain but I did not do it. That was my mistake. The bed made a lot of noise at night. Awful, and the bathroom too. Any time we took a shower the water turns cold and then hot. Super uncomfortable to take showers. Sincerely Monica C

Posted by on May 20, 2021

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Comment from Hotel Management

May 21, 2021 by Silvestre V., General Manager

Dear Monica C. Thank you for being our guest, and for writing this feedback regarding your stay. I deeply regret that we failed to exceed your expectations in withthe room. Please accept my apology, and allow me to assure you that we are relentlessly working to have our guests satisfied, and all of your observations have been shared with our Executive Committee. I am, however, very grateful to receive your positive appraisal of our associates and the service they provide. I hope that you will decide to grant us another chance to try to change your perception of Panama Jack Resorts Cancun. Best regards,

5 out of 5
It was great

Posted by on May 14, 2021

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Comment from Hotel Management

May 14, 2021 by Silvestre V., General Manager

Dear guest, thank you for your feedback. We hope to host you again soon. Best Regards,

5 out of 5
Very clean and beautiful. Staff and service was incredible. The food was great and we were upgraded to a walkout ocean room

Posted by on Apr 22, 2021

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Comment from Hotel Management

Apr 22, 2021 by Silvestre V., General Manager

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5 out of 5
The Food and Staff were wonderful! It was an experience I would love to have again and the only negative thing I can think of is when it was time to leave, because we didn’t want to go! I would definitely return back to Panama Jack in the future, private beach, all inclusive food and drink, and so much more!

Posted by on Apr 13, 2021

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Comment from Hotel Management

Apr 13, 2021 by Silvestre V., General Manager

Dear Guest, We are delighted to read your stay at Panama Jack Resorts Cancun was an enjoyable one. Thank you for mentioning how much you liked the food, beach and the wonderful service provided by our associates. Hope to welcome you during your future visits to Cancun. Best regards.

5 out of 5
Everything was absolutely great!!!! No complaints at all. The staff goes over and beyond the resort is beautiful and it’s very clean.

Posted by on Mar 31, 2021

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Comment from Hotel Management

Mar 31, 2021 by Silvestre V., General Manager

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5 out of 5
Very nice hotel very clean staff is great and are always asking if you need anything

Posted by on Mar 5, 2021

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Comment from Hotel Management

Mar 6, 2021 by Silvestre V., General Manager

Dear Guest, Thank you for being our guest and for sharing your comments with us. We are much obliged for your positive review and are happy that you enjoyed your stay at Panama Jack Resorts Cancun. We hope to have you back for another great stay soon. Best regards.

About the Panama Jack Resorts Cancun All Inclusive

Location Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Activities and facilities/equipment
Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • Surcharge for premium food items
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • Onsite live performances included
  • Theme parties included

Property Features

Panama Jack Resorts Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Panama Jack Resorts Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Mediterranean property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free valet parking is available. A complete renovation of Panama Jack Resorts Cancun All Inclusive was completed in September 2018. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Bar on the beach
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (24.2 km / 15 mi)
  • Parking: Free valet parking

Room Amenities

Panama Jack Resorts Cancun All Inclusive offers 458 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Deck 74 - This buffet restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Caribe Real
  • Gran Caribe Real
  • Gran Caribe Real Cancun
  • Gran Caribe Real Resort
  • Gran Caribe Real Resort All Inclusive
  • Gran Caribe Real Resort All Inclusive Cancun
  • Gran Caribe Resort
  • Gran Real Caribe Resort
  • Gran Real Resort
  • Real Gran
  • Caribe Real Resort Spa
  • Gran Caribe Cancun
  • Gran Caribe Real Hotel
  • Gran Caribe Resort All Inclusive Cancun
  • Panama Jack Resorts Cancun All Inclusive Cancun
  • Gran Caribe
  • Gran Caribe Real Resort & Spa
  • Cancun Gran Caribe Real Resort
  • Panama Jack Resorts Cancun All Inclusive Formerly Gran Caribe
  • Panama Jack Resorts Cancun All Inclusive All-inclusive property

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.