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4.3 out of 5

"it was located right on the ocean front, which is what i prefer. very clean ,always having some kind of activity going on. great for families. " More

By a verified traveler on Sun 08 Mar 2020

Hotel Description

4-star beachfront property near Tortuga Beach

Beachside getaway

A stay at this Zona Hotelera property places you within half a mile (1 km) of Chac Mool Beach and 2 miles (3 km) of La Isla Shopping Mall. Cancun Interactive Aquarium and Cancun Convention Center are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 7 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

Free WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 458 guestrooms also offer free WiFi and plasma TVs with cable channels. Other amenities include free minibar items, balconies, and room service.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$212* Per night/room Aug 1 - Aug 2

Presidential Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Junior Suite Lagoon View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Junior Suite Ocean View

Bed Count 2 King Beds Maximum Occupancy 4 Max

Panama Jack Resorts Cancun All Inclusive ratings based on 59 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Panama Jack Resorts Cancun All Inclusive

Everyone (28) Couples (12) Family (16)
5 out of 5
it was located right on the ocean front, which is what i prefer. very clean ,always having some kind of activity going on. great for families.

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Silvestre V., General Manager

Dear Guest, Thank you for this excellent rating, we are delighted that we managed to meet your expectations during your recent visit. Looking forward to your future visits. Best regards.

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by Silvestre V., General Manager

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

4 out of 5
It was great, we had a good time and Staff was very good to us...food and Drinks were great.

Posted by on Feb 11, 2020

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Comment from Hotel Management

Feb 11, 2020 by Silvestre V., General Manager

Dear Guest, I am glad your recent stay was a great experience, and you enjoyed the food and drinks together with the excellent service provided by our associates. Hope we get the chance of hosting you again soon. Best regards.

5 out of 5
great place for family and kids to stay and have fun!.

Posted by , from kansas on Feb 10, 2020

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Comment from Hotel Management

Feb 11, 2020 by Silvestre V., General Manager

Dear Biju, Thank you for sharing your comments with us. Glad you enjoyed your stay. Best regards.

5 out of 5
Very clean and beautiful property, family friendly

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 4, 2020 by Silvestre V., General Manager

Dear Matt, Thank you for being our guest, and for sharing your comments. I am glad you liked the cleanliness of our resort. It would be an honor to welcome you back soon. Best regards.

5 out of 5
The resort was very clean and beautiful. The entire staff was friendly and helpful. Will be back next year!

Posted by , from New York on Jan 23, 2020

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Comment from Hotel Management

Jan 23, 2020 by Silvestre V., General Manager

Dear Sarahann, Thank you for this excellent rating. Glad you completely enjoyed your recent stay. Looking forward to your future stays. Best regards.

5 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 13, 2020 by Silvestre V., General Manager

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

5 out of 5

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 13, 2020 by Silvestre V., General Manager

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

4 out of 5

Posted by on Dec 29, 2019

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Comment from Hotel Management

Dec 30, 2019 by Silvestre V., General Manager

Dear Guest, Thank you for choosing us. Hope to host you again soon. Best regards.

4 out of 5
The experience was overall great!! Room looked like picture, beach was amazing, clear water, white sand... Drinks were plentiful, generous with shots of tequila. Pools looked nice but didn't spend time there. Food was decent, plenty of vegetarian options... Would definitely go back!

Posted by on Dec 7, 2019

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Comment from Hotel Management

Dec 9, 2019 by Silvestre V., General Manager

Dear Jess, We are grateful to receive this excellent rating and to know that you enjoyed your stay. Hope to have the chance of hosting you again soon. Best regards.

About the Panama Jack Resorts Cancun All Inclusive

Location Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500

Renovations + Closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)

Activities and facilities/equipment
Land activities

  • Fitness facilities

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Surcharge for premium food items
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Taxes included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Airport transfers not included
  • Minibar beverages - restrictions apply
  • Fitness facilities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Surcharge for premium food items
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Room service during certain hours
  • Onsite live performances included
  • Theme parties included

Property Features

Panama Jack Resorts Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Panama Jack Resorts Cancun All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free valet parking is available. Smoking is allowed in designated areas at this 4-star Cancun property.

  • 458 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 3 bars or lounges
  • 5726 sq ft of conference space
  • 532 sq m of conference space
  • Bar on the beach
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (24.2 km / 15 mi)
  • Parking: Free valet parking

Room Amenities

Panama Jack Resorts Cancun All Inclusive offers 458 accommodations with free minibar items and safes. Rooms open to balconies. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Casa de Rosa - Onsite restaurant.

Viaggio - Onsite restaurant. Open daily.

Ventanas - This buffet restaurant overlooks the ocean. Open daily.

Deck 74 - This buffet restaurant overlooks the ocean. Open daily.

At Sunset - Onsite restaurant. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Individually-wrapped food options are available through room service.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually-wrapped food options are available through room service.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Hotel Names

  • Caribe Real
  • Gran Caribe Real
  • Gran Caribe Real Cancun
  • Gran Caribe Real Resort
  • Gran Caribe Real Resort All Inclusive
  • Gran Caribe Real Resort All Inclusive Cancun
  • Gran Caribe Resort
  • Gran Real Caribe Resort
  • Gran Real Resort
  • Real Gran
  • Caribe Real Resort Spa
  • Gran Caribe Cancun
  • Gran Caribe Real Hotel
  • Gran Caribe Resort All Inclusive Cancun
  • Panama Jack Resorts Cancun All Inclusive Cancun
  • Gran Caribe
  • Gran Caribe Real Resort & Spa
  • Cancun Gran Caribe Real Resort
  • Panama Jack Resorts Cancun All Inclusive Formerly Gran Caribe
  • Panama Jack Resorts Cancun All Inclusive All-inclusive property

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Globe
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.