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"Fair Condition hotel. Main swimming pool closed when we were there. Staff is friendly. Overall, an average experience. Location is good, close to many ... " More

By a verified traveler on Wed 18 Aug 2021

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Hotel Description

3-star beachfront resort near Chac Mool Beach

On the beach

Within a 10-minute walk of this Zona Hotelera resort, you'll find Chac Mool Beach and Cancun Convention Center. Costa Occidental de Isla Mujeres National Park and Forum Beach are also within half a mile (1 km).

2 outdoor pools

This resort features 2 outdoor pools, a spa tub, and a restaurant. Relax with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and WiFi in public areas. A swim-up bar, a 24-hour front desk, and a terrace are also provided.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 67 guestrooms offer free WiFi and 24-hour room service. Other amenities include free bottled water, ceiling fans, and hair dryers.

Standard Room, 1 king Bed Lagoon View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$151* Per night/room Jan 25 - Jan 26

Room, 1 Bedroom, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Penthouse, 2 Bedrooms, Balcony

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Room, 1 King Bed, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, Balcony, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Ocean Dream Cancun by GuruHotel ratings based on 13 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ocean Dream Cancun by GuruHotel

Everyone (5) Couples (2) Family (2) Other (1)
3 out of 5
Fair Condition hotel. Main swimming pool closed when we were there. Staff is friendly. Overall, an average experience. Location is good, close to many restaurants and market.

Posted by on Aug 18, 2021

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Comment from Hotel Management

Aug 18, 2021 by Hotel ODC

Hello, Thank you for your comments, it help us to improve.

2 out of 5
Elevadores no trabajan correctamente y el establecimiento no se apárese como en las fotos el personal muy poco amable con las personas

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 14, 2021 by Hotel ODC

Gracias por sus comentarios, nos ayudan a identificar areas de oportunidad a mejorar. Saludos

5 out of 5
The pool was beautiful

Posted by on Jul 28, 2021

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Comment from Hotel Management

Jul 28, 2021 by Hotel ODC

Hello. Thank you for your comments.

5 out of 5

Posted by on Aug 21, 2020

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Comment from Hotel Management

Aug 24, 2020 by Hotel ODC

Gracias por tu comentarios, esperamos verte pronto.. Saludos!

3 out of 5
OK let's start with the problems-- for two days there was NO WATER in this hotel! Why? Couldn't tell you--there was little of no communication with the staff even after many angry demands. The entire hotel was without water and when it did come back on there was no hot water. It seems only Americans, from what I could tell, were upset and demanded an answer. None was given and in fact the hotel personnel simply shrugged it off. Not sure if this is a common occurrence or we just got lucky. I was quite disappointed and very shocked. No attempt was made to explain or apologize to guests. I agree with many of the other guests: the location is fabulous, direct access to one of the finest beaches in the world

Posted by on Jan 1, 2020

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5 out of 5
The people at the check in were not friendly or informative at all. Constantly reminding you of tips . When i checked out i was informed that my hair dye had stained their already yellow towels and it wouldnt come out. Not my first time dying my hair and i know it comes out, not only that if it was an issue why not get ahold of me, leave me a note something... alas i paid with out argument. Will NOT come to this place again. There's plenty of places.

Posted by on Oct 25, 2019

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Comment from Hotel Management

Oct 28, 2019 by Hguerrero

Distinguished Sara We trully apreciatte the time you took to share your review regarding your experience with us at Ocean Dream Cancun, we feel sorry for not being up to your expectations, it will be great to have the opportunity to welcome you back to Cancun. Respectfully

2 out of 5
nothing was clean and things took too long to come

Posted by on Aug 28, 2019

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Comment from Hotel Management

Sep 3, 2019 by Hguerrero

Dear guest Thank you for sharing your experience with us, rest asure you that we will take the actions to keep our facilities clean and wel mantained. Your comments always helps to improve our service. It will be great to welcome you back on your next visit Respectfully

4 out of 5

Posted by on Jun 3, 2019

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4 out of 5
Beautiful beach area, cabanas were ready for us daily. The staff was great and really took care of us. Towel situation in the room was tough, only 2 shower towels were supplied daily. Overall decent place to stay.

Posted by , from Philadelphia pa on Feb 16, 2019

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1 out of 5

Family vacation with horrible hotel

We had bugs on the bed, the air conditioning didn't work properly, the cabinets had an awful smell, and it was supposed to be a smoking free room but someone clearly was smoking and the smell would come into our room.

Posted by , from dallas on Jun 12, 2017

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About the Ocean Dream Cancun by GuruHotel

Location Boulevard Kukulcán km 9, Cancun, QROO 77500

Property Features

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Ocean Dream Cancun by GuruHotel, and enjoy amenities like complimentary bicycles and a spa tub. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces. Free self parking is available. Smoking is allowed in designated areas at this 3-star Cancun resort.

  • 1 building
  • 67 guestrooms or units
  • 9 levels
  • 2 bars by the pool
  • 2 bars or lounges
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Ocean Dream Cancun by GuruHotel offers 67 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Ocean Dream Cancun by GuruHotel has a restaurant on site.

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor swimming pools are on site along with a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Kayaking nearby
  • Sailing nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, facials, and body treatments. A variety of treatment therapies are provided, including reflexology.

  • Deep tissue massage
  • Prenatal massage
  • Reflexology
  • Massages on beach
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Ocean Dream Cancun by GuruHotel

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1268 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Dream BPR Condo Cancun
  • Ocean Dream BPR Condo
  • Ocean Dream BPR Cancun
  • Ocean Dream BPR
  • Ocean Dream BPR Aparthotel Cancun
  • Ocean Dream BPR Aparthotel
  • Ocean Dream BPR Hotel Cancun
  • Ocean Dream BPR Hotel
  • Ocean Dream Cancun
  • Ocean Dream Cancun by GuruHotel Resort
  • Ocean Dream Cancun by GuruHotel Cancun
  • Ocean Dream Cancun by GuruHotel Resort Cancun

You should know

  • Ocean Dream Cancun by GuruHotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.