Beach and staff are nice
Posted May 10, 2017
beach is nice, so are the staff.. they are very good at getting and luring you into a timeshare presentation. Food was mediocre at best at the buffet, and the restaurant reservations are easy to make, but the food lack the flavor I wanted and tried to resemble the essence of fine dining. The pools are small, especially the family pool, I could not give you any information on the other two adult pools since I had my daughter with me, but I am sure it was less crowded there. Rooms could have been cleaner, nice to use the safe to store all your essentials. The room I had, the deadbolt lock was broken. Internet in the day of age should be included but must be purchased, and they tell you one device for each internet access code that you receive, but right before leaving on the transfer back to the hotel, we tried the internet on a different phone and it worked, just a heads up. Other than that being my first time in Cancun, i will probably check out another resort if i ever return.
Comment from Hotel Management
May 15, 2017 by Juan C. Arce, Hotel Management
We wish to thank you for your kind comments on this website, we regret that your stay with us has not been to your liking; We have already notified the respective departments of your observations, all in order to remain your preference.