For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"My wife and I stayed here July 11-15th 2018. It was an amazing experience and the food is good. Make sure you get a room with a oceanview. This hotel
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Within a 10-minute walk of this Zona Hotelera property, you'll find Cancun Interactive Aquarium and La Isla Shopping Mall. Forum Beach and Cancun Convention Center are also within 2 miles (3 km).
All-inclusive
This all-inclusive property includes 4 restaurants, an outdoor pool, and a spa tub. Business travelers can take advantage of the free WiFi in public areas. Unwind with a drink at one of the 3 bars/lounges and enjoy the free buffet breakfast each morning.
Free WiFi, flat-screen TVs
The 679 guestrooms feature free WiFi, flat-screen TVs with cable channels, and thoughtful touches like minibars (stocked with some free items) and espresso makers. Other amenities include 24-hour room service, rainfall showerheads, and hair dryers.
Melody Maker Cancun - All Inclusive ratings based on 16 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Melody Maker Cancun - All Inclusive
Everyone (12)Couples (2)Family (1)
1 out of 5
Posted by a verified traveler on Jul 22, 2019
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Comment from Hotel Management
Jul 23, 2019
by GSD
Hello! Thank you for letting us be your host, we are sorry to see in your review that we didn´t meet your expectations because our team strives to provide memorable experiences to our guests. Your feedback is very important for us, we would love to host you again and make sure you have a great stay with us. Regards!
2 out of 5
very old and bad beds, they do not meet what they offer, they never opened the 4 restaurants they offer
Posted by a verified traveler on Jun 24, 2019
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Comment from Hotel Management
Jun 25, 2019
by GSD
Hello there! Thank you for letting us be your host, we are sorry to see in your review that we didn´t meet your expectations at full. Allow me to mention that we have a totally new section where you can find Junior Suites and Villas next to the beach. We would love to have the opportunity to be your host again and show you the updates. Thank you again for your feedback, we look eagerly to your next visit. Regards!
1 out of 5
Posted by a verified traveler on Jun 16, 2019
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Comment from Hotel Management
Jun 18, 2019
by GSD
Hello!, Thank you for letting us be your host, we are sorry to see in your review that we didn´t meet your expectations at full. We would love to have the opportunity to be your host once again and make sure you have a great stay with us. Thank you again for your feedback, we look eagerly to your next visit. Regards!
1 out of 5
Wost serve of any hotel i have ever been to, horrible wait staff, horrible food, nothing to do at night after 6pm
Posted by N on May 25, 2019
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Comment from Hotel Management
May 25, 2019
by GSD
Hello! N, thank you for letting us know about your recent experience at Melody Maker Cancun, we are sorry you were unhappy with some aspects of your stay because our team strives to provide memorable experiences to our guests. Your feedback is very important for us, therefore, will be taken very seriously and shared with the team in order to enhance our service. We would love to have the opportunity to welcome you back again and make sure you have a memorable stay with us. Best Regards!
4 out of 5
We had a great overall experience at the Melody Maker. The hotel was experiencing power quality issues throughout our stay but the hotel staff did a great job of accommodating their guests as best that they could. Night Manager Julio Maldonado delivered amazing customer service and made us feel like customers were the top priority at this hotel. Desk attendant Ceasar was also very helpful and delivered great service. There was a Manager by the name of Marisol that was not so friendly and also was not welcoming. Overall, it was a great time and we would definitely stay here again.
Posted by Anonymous, from Chicago on May 7, 2019
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Comment from Hotel Management
May 7, 2019
by GSD
Hi there! Thank you for sharing us your recent experience at Melody Maker Cancun, your review is important for us. We feel happy to read that you enjoyed your stay with us, be sure as well that your feedback will help us to improve our service. We appreciate the time you invest in writing to us. We would love to welcome you back soon and pamper you again, we will looking eagerly to your next visit. Once again thank you and have a great day!
3 out of 5
Posted by a verified traveler on May 1, 2019
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Comment from Hotel Management
May 7, 2019
by GSD
Hello!, thank you for letting us be your host, we would love to have you again with us. Once again thank you for your review, we look eagerly to your next visit at Melody Maker Cancun. Best Regards!
1 out of 5
Horrible experience, see below!
I'm respectfully requesting a full refund for my stay at your Hotel due to the following:
Upon arrival Friday, April 5, 2019, I was unable to retrieve a Room Key for 2 hours while waiting in the Lobby with my luggage. I wasn't offered any beverage or assistance other than being told I would have to wait due to the Power outage among several hundred other guests.
Upon receiving my room key after waiting for 2 hours inside the Lobby, I had to climb 17 flights of stairs to get to my room.
Upon entering my room, there was no power for Air Conditioning, Wifi or access to a Shower.
Once I placed my luggage in my room, I walked down 17 flight of stairs to reach the lobby to obtain water, then up 17 flight of stairs again.
This situation and lack of power continued throughout Saturday, Sunday & Monday as I climbed 17 flight of stairs to my room, more times than I'd care to remember.
On Monday, April 8, 2019 at 11am, I approached the concierge desk along with the Spa to request Medical treatment for the blisters on my feet from continuing to use the stairs along with a bruised ankle as I'm 49 years old with bad knees etc. Upon making the request for Medical treatment, I was told there were none available to me at which time I made the request to have a friend of mine who resides locally in Cancun to bring me some ointment to treat my blisters, but was advised, I'd be charged $150.00 to allow her to enter my room. I was refused Medical treatment!
Posted by Mike, from United States on Apr 15, 2019
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Comment from Hotel Management
May 7, 2019
by GSD
Hello Mike, thank you for sharing us your experience, your feedback is very important for us, allow me to inform you that during your stay, an electricity outage took place in three states of Yucatan peninsula on Friday, April 5th. Due to further interruptions and damages caused to emergency power generators, that unsteady situation extended over the weekend. We are sorry for the misunderstood with the medical services, the hospital that we work with charge 150usd for the Doctors visit, nevertheless if you want to call a different Doctor, we do not charge any extra fee, he/she just need to present an official doctors identification. Please accept our apologies for the inconvenience this may cause you. We would love to have the opportunity to be your host once again and pamper you under the best circumstances. Once again thank you for letting us know. We will looking eagerly to your next visit. Best Regards!
1 out of 5
All inclusive doesn’t mean all inclusive. Room was fumigated during our stay, Didnt ever receive liquors requested and when we bought our own and brought it into resort it was a problem. Cleaning tables in restaurants was wiping with a dry towel and putting same mats back down. Waited for half an hour before the wait staff even took our drink orders. Worst vacation we ever had.
Posted by a verified traveler on Mar 31, 2019
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Comment from Hotel Management
Apr 2, 2019
by Christopher Juern
Dear Guest
Thank you very much for being our guest and sharing your experience. We are very sorry that you were not completely satisfied with your stay at our hotel and will be sure to study your feedback carefully in order to see what can be changed and where improvements can be implemented.
As we are in a tropical country we have to fumigate constantly for our guest security and comfort, that is the only reason.
It would be a great pleasure if we could welcome you at our hotel again and show you that changes are being carried out in accordance with our guests’ feedback.
Kind regards
5 out of 5
Posted by a verified traveler on Mar 20, 2019
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Comment from Hotel Management
Apr 1, 2019
by Christopher Juern
Dear Guest,
Thank you for your comments regarding your stay at Melody Maker Cancún. We are very glad you had enjoyable holidays with us.
We are hoping to have yet another opportunity to welcome you again
Kind regards,
5 out of 5
Great hotel on the beach...Pool area is amazing
My wife and I stayed here July 11-15th 2018. It was an amazing experience and the food is good. Make sure you get a room with a oceanview. This hotel is close to two malls and a strip of clubs they call the City or coco bongo. Great experience..
Posted by jamarcus, from Houston, tx on Jul 16, 2018
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Comment from Hotel Management
Jul 21, 2018
by Christopher J
Hello Jamarcus! Looks like you had an amazing stay with us. We are very happy to read you enjoyed our wonderful food and the spectacular views that our rooms offer as well as the prime location. We look forward to your next visit!!
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Not included
Surcharge for bottled wine
Airport transfers
Surcharge for bottled wine
Minibar (all beverages included)
24-hour room service
Buffet and à la carte dining
Gratuities included
Additional gratuities accepted
All onsite activities, and facilities and equipment included
Airport transfers not included
All food and beverages included
Property Features
Melody Maker Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Melody Maker Cancun - All Inclusive offers its guests an outdoor pool, a spa tub, and a fitness center. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. Spa services, a terrace, and concierge services are also featured at the business-friendly Melody Maker Cancun - All Inclusive . This 3.5-star Cancun property is smoke free.
Melody Maker Cancun - All Inclusive offers 679 air-conditioned accommodations with minibars (stocked with some free items) and espresso makers. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. A nightly turndown service is provided and housekeeping is offered daily.
Stocked minibar (select free items)
In-room dining (24 hours)
Flat-screen television
Cable channels
Espresso maker
Shower
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Wheelchair accessible
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
The Social Buffet Marketp - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Talavera Mexican Restaura - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Melody Maker Restaurant - Onsite bar. Open daily.
Botanico Restaurant - This restaurant serves lunch and dinner. Open daily.
Beach House Restaurant - Onsite restaurant. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible parking
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
Pets: USD 130 per pet, per stay
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs)
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property's policy is that pets may not be left unattended in guestrooms. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Service animals exempt from fees/restrictions
Debit cards not accepted
No rollaway/extra beds available
No cribs (infant beds) available
Fees
Guests will be asked to pay the following charges at the property:
Resort fee: USD 0.0
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 130 per pet, per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Melody Maker Cancun All Inclusive All-inclusive property
Melody Maker All Inclusive All-inclusive property
Melody Maker Cancun All Inclusive
Melody Maker All Inclusive
Melody Maker Inclusive inclus
Melody Maker Cancun All Inclusive
Melody Maker Cancun - All Inclusive Cancun
Melody Maker Cancun - All Inclusive All-inclusive property
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Promotions
Delirio Day Club Access
Book a stay in any room type and receive Monday-Thursday access to the Beach Area and Delirio Day Club from 9 AM-7 PM (excludes special events) or Friday-Sunday access to Beach Area and Delirio Day Club with minimum purchase of 2 bottles per bed from 9 AM-7 PM on Friday (Top 40 music) and Sunday (deep house music) or 9 AM-8 PM on Saturday (electronic music).
Full details provided at check-in. Advance reservations for pool or club area beds are required; contact the pool concierge using the information on the reservation confirmation received after booking. Taxes and gratuity may not be included. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers or spa packages. Other restrictions and blackout dates may apply.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
