49% Based on 453 reviews TripAdvisor Traveler Rating 3 out of 5

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Hotel Description

Hotel Xbalamque and Spa places you in the center of Cancun, steps from Las Palapas Park and within a short 5-minute stroll of Cristo Rey Church. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

TVs, phones, and desks are featured in all 90 rooms. Nice touches include rainfall showerheads and free toiletries.

A day of pampering can include massages and facials. The restaurant, La Adelita, serves Mexican cuisine. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Plus you'll find free WiFi in public areas and a seasonal outdoor swimming pool. There's also free self parking, along with the convenience of car rentals on site.

Within a 30-minute drive of this 3-star Downtown Cancun hotel, attractions include La Isla Shopping Mall and El Rey Ruins.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$31 per night

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Master Suite 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Reviews from Trip Advisor

Trip Advisor aggregated rating

49% of guests recommend out of 453 reviews

Excellent 69
Good 118
Average 114
Poor 56
Terrible 96
Value <span>3.5</span> out of 5
Rooms <span>3.0</span> out of 5
Cleanliness <span>3.5</span> out of 5
Service <span>3.5</span> out of 5

Property Features

Hotel Xbalamque and Spa offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and a garden are also featured at Hotel Xbalamque and Spa. Limited free parking is available on a first-come, first-served basis.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1990
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (18.3 km / 11.3 mi)
  • Metro station: Cancun Bus Station ADO (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Hotel Xbalamque and Spa offers 90 air-conditioned accommodations with complimentary toiletries. Cable television is provided. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

La Adelita - This restaurant specializes in Mexican cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool. Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, and body treatments.

  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving by car: drive along the Avenida Kukulkan, and the Avenida Coba (westbound). Then turn right onto Calle Yaxchilan, and after approx. 300 metres you will reach the hotel.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Please note, some room types at this property are not available when booking a stay with children.

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.