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Hotel Soberanis

2.5 star property
Hotel near Plaza 28 in Cancun

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Photo gallery for Hotel Soberanis

Front of property
Meeting facility
Meeting facility
Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk
Hallway

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
Av. Coba No. 5 y 7, Sm. 22, Centro, Cancun, QROO, 77500
  • Las Palapas Park
    ‪5 min walk‬
  • Plaza 28
    ‪9 min walk‬
  • Plaza Las Americas
    ‪17 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Cancun

City center stay.A stay at this Downtown Cancun hotel places you steps from Ceviche Square and within a 5-minute walk of Las Palapas Park. Plaza 28 and Benito Juarez Municipal Building are also within half a mile (1 km).

What's nearby

  • Las Palapas Park - 5 min walk - 0.3 miles
  • Benito Juarez Municipal Building - 5 min walk - 0.3 miles
  • Plaza 28 - 9 min walk - 0.5 miles
  • Plaza Las Americas - 17 min walk - 1.0 mile
  • Puerto Cancun Marina Town Center - 4 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬4 min walk
  • ‪Black Café - ‬5 min walk
  • ‪Taqueria el Poblano - ‬3 min walk
  • ‪Rolandi's - ‬3 min walk
  • ‪11:11 Club - ‬6 min walk

About this property

Hotel Soberanis

Hotel near Plaza 28 in Cancun
Public spaces have free WiFi. A business center and a meeting room are available. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Hotel Soberanis.

This Cancun hotel is smoke free.

  • 77 guestrooms or units
  • 3 levels
  • 2 buildings
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • No smoking on site
  • 1 conference room
Hotel Soberanis offers 77 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • Free rollaway/extra bed
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from April 25 2025 to May 31 2025 (completion date subject to change). The following areas are affected:
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property only accepts cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Soberanis
Hotel Soberanis Cancun
Soberanis Cancun
Hotel Soberanis Hotel
Hotel Soberanis Cancun
Hotel Soberanis Hotel Cancun

Frequently asked questions

How close is Hotel Soberanis to the airport?

Hotel Soberanis is 11 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Soberanis have an airport shuttle?

Airport shuttle services are not available at Hotel Soberanis.

How close is Hotel Soberanis to the beach?

This hotel is 16.5 mi (27-min drive) from Delfines Beach and 3.4 mi (9-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Hotel Soberanis offer free breakfast?

Hotel Soberanis does not offer free breakfast.

Is there a casino at Hotel Soberanis?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (20-min walk) and Dubai Palace Casino (4-min drive) are nearby.

What time is check-in at Hotel Soberanis?

Check-in start time: 3 PM; Check-in end time: 5 AM.

Is there free parking at Hotel Soberanis?

Free parking is not available at this hotel.

Does Hotel Soberanis have a pool?

Hotel Soberanis does not have a pool.

Does Hotel Soberanis have a restaurant?

Hotel Soberanis is home to Terraza Soberanis, which features Mexican cuisine.

Does Hotel Soberanis have a spa?

There are no spa services available at this hotel.

How close is Hotel Soberanis to downtown Cancun?

Hotel Soberanis is 1.6 mi away from Cancun.

Hotel Soberanis Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 234 reviews
Rating 8 - Good. 91 out of 234 reviews
Rating 6 - Okay. 66 out of 234 reviews
Rating 4 - Poor. 29 out of 234 reviews
Rating 2 - Terrible. 13 out of 234 reviews

7.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 6 nights in Jan 2025

10/10 Excellent

Gustavo A Murillo, Irving

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and hotel overall is great. Truly convenient location. I recommend to those staying in Cancun as it’s a money saver.
Stayed 4 nights in Jan 2025

2/10 Terrible

Aman

Stayed 1 night in Oct 2023

4/10 Poor

Jase

Traveled with partner
Disliked: Amenities, property conditions & facilities
Rooms do not provide much amenities and the Wi-Fi does not work. No elevator, have to carry suitcase up flights of stairs.
Stayed 2 nights in Oct 2023

8/10 Good

Juan Ruben

Liked: Staff & service, amenities, property conditions & facilities
the hotel is in renovation looks nice, the area is safe, clean room, no complaints.
Stayed 1 night in Nov 2022

2/10 Terrible

Aida E.

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2022

6/10 Okay

alain

Traveled with family
Liked: Cleanliness, staff & service
Just average basic accommodation
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Liked: Staff & service
Needs some cosmetic improvement, but my primary concern was the lack of hot water. I tried two different rooms on different floors, yet there was no hot water. It was luke-warm at best, even after letting the water run for 10 minutes. Maybe not important to some guests, but for me, I enjoy a hot shower.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfecto

Everything was perfect for me, thanks to everyone at the hotel, Muchas Gracias
Stayed 13 nights in Oct 2021

8/10 Good

MARIA ELENA

Stayed 1 night in Aug 2021

8/10 Good

Nestor

Traveled with family
Liked: Cleanliness, staff & service
Es un hotel ya viejo, le falta mantenimiento, solo nos quedamos una noche para descansar. La atencion del personal fue excelent
Stayed 1 night in Jan 2021

6/10 Okay

Yoli

Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty. To use the air condition and TV remote control. I had to pay a deposit to use them. To get back my deposit, I had to wait 20 min, until they checked I didn't take them... No I don't recommend this hotel
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price and safe and clean very close from everything
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

4/10 Poor

andra

Disliked: Cleanliness, property conditions & facilities, room comfort

Old hotel

Only for one night stays, when there’s no other option. The hotel is really old looking, beds are very unconfortable, you hear noises at all hours of the night. Don’t recommend it.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
It was alright Breakfast plan includes 2 options

10/10 Excellent

Ula, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

7 nights

We spent 7 nights here. No complaints. Yes, it is noisy. You would hear people talking in the hall like they are in your room. However, we were swimming and walking all day, and in the evening - so tired that you fall asleep immediately. We were leaving couple dollars for the cleaning lady and our room was shining everyday. Location is great, lots of places to eat, supermarket right around the corner.

6/10 Okay

Grace, Chicago, IL.

Disliked: Staff & service

Convenient Hotel in front of Local IMSS Hospital.

The facility is located in front of a General and Emergencies IMSS Hospital. It is very convenient for those like ourselves who had a family member hospitalized there. The staff needs more training about how to welcome guests and take care of their needs. They barely smile to you. One morning I requested a notepad, and one of the employees at the front desk suggested me to go to the OXXO store down the block to get it. The other employee noticed my surprise to his partner suggestion and gave me two sheets of paper that he counted before he handed out to me. The place is reasonable clean, but my toilet didn't have a lid. The included breakfast is limited to eggs with one more ingredient only (ham, bacon..), fried beans, coffee, and a not very nice orange soda. The rooms have A/C and fan ceiling. No issues there.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

8/10 Good

mario, NJ

Liked: Cleanliness, staff & service

A lot of value, for your buck!

Right at the center of everything, Soberanis gave me a clean , secure, and economical place to stay. The air conditioning was really nice, but , I've never seen a ceiling fan that put out sooooo much air, that the hotel should've been lifting off its foundation . Awesome place, centrally located.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Great location, not far to ADO Bus Station.

At reception I was informed that my reservation definitely did not include breakfast. When I used wifi to show my Expedia booking they reluctantly included our breakfasts. They were excellent.

8/10 Good

Daniel, Boisbriand, Canada

Liked: Cleanliness, staff & service

good ratio price/quality

For the price, this was a good hotel. a bit noisy, but well located if you to go anywhere. the wifi is terrible, but I hope people do not go to cancun for the wifi. the rooms were cleaned and the personel was helpfull even if their english was lacking. there is nothing to do at the hotel, it's really a place to stay/sleep while exploring Cancun.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Philip , Laguna Hills, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel in downtown área.

This hotel hosts mostly Mexican tourists. It locates on a side Street near a main blvd. You can take bus to the beach, museum or shopping centers. The cost is only fraction of hotels near the beach, or so called hotel zone. The bus ride is only 20 min. to the beach. I used this hotel as a starting/resting point to further explore near by cities, like Marida, Tulum, and Chichen Itza.