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Hotel Plaza Carrillo's

3.0 star property
3-star hotel near Las Palapas Park

Choose dates to view prices

Photo gallery for Hotel Plaza Carrillo's

Surrounded by lush tropical foliage, this pool offers a serene and setting.
Guests can relax in this inviting space with a sofa, desk, and reception area.
Stroll through this tranquil courtyard, surrounded by lush greenery and traditional architecture.
Enter a serene space with a tiled floor and natural surroundings.
Experience the charm of Carrillo's Hotel, a historic Lobster House with classic architecture and lush surroundings.

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Claveles No. 33 y 35, Supermanzana 22, Cancun, QROO, 77500
  • Las Palapas Park
    ‪3 min walk‬
  • Plaza 28
    ‪11 min walk‬
  • Cancun Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, down comforters, in-room safe, desk

Standard Room

8.4 out of 10
Very good
(12 reviews)
  • 215 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room

1 bedroom, down comforters, in-room safe, desk

Double Room

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cancun

Downtown Cancun stay.A stay at this Downtown Cancun hotel places you within half a mile (1 km) of Las Palapas Park and 3 miles (5 km) of Cancun Mall. Tortuga Beach is within 6 miles (10 km) and Cancun Convention Center is within 9 miles (15 km).

What's nearby

  • Las Palapas Park - 3 min walk - 0.2 miles
  • Plaza 28 - 11 min walk - 0.6 miles
  • Plaza Las Americas - 19 min walk - 1.0 mile
  • Puerto Cancun Marina Town Center - 4 min drive - 1.6 miles
  • Cancun Mall - 5 min drive - 2.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Hunter Bar Cancun: Address - ‬3 min walk
  • ‪Black Café - ‬2 min walk
  • ‪Taqueria el Poblano - ‬3 min walk
  • ‪Onesto Café - ‬2 min walk
  • ‪11:11 Club - ‬1 min walk

About this property

Hotel Plaza Carrillo's

3-star hotel near Las Palapas Park
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, tour/ticket assistance, and a garden are also featured at Hotel Plaza Carrillo's.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 43 guestrooms or units
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Plaza Carrillo's offers 43 accommodations with safes and complimentary toiletries. Beds feature down comforters. Cable television is provided. Bathrooms include bathtubs or showers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Plaza Carrillo's

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's
Plaza Carrillo's Cancun
Plaza Carrillo's
Hotel Plaza Carrillo's Hotel
Hotel Plaza Carrillo's Cancun
Hotel Plaza Carrillo's Hotel Cancun

Frequently asked questions

How close is Hotel Plaza Carrillo's to the airport?

Hotel Plaza Carrillo's is 10.8 mi (17-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Plaza Carrillo's have an airport shuttle?

Airport shuttle services are not available at Hotel Plaza Carrillo's.

How close is Hotel Plaza Carrillo's to the beach?

This hotel is 4.7 mi (11-min drive) from Tortuga Beach and 16.1 mi (25-min drive) from Delfines Beach. Don't forget your sunscreen!

Does Hotel Plaza Carrillo's offer free breakfast?

Hotel Plaza Carrillo's does not offer free breakfast.

Is there a casino at Hotel Plaza Carrillo's?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (2-min drive) and Dubai Palace Casino (3-min drive) are nearby.

What time is check-in at Hotel Plaza Carrillo's?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

Is there free parking at Hotel Plaza Carrillo's?

Free parking is not available at this hotel.

Does Hotel Plaza Carrillo's have a pool?

Hotel Plaza Carrillo's features an outdoor pool. Guests can enjoy pool access from 6:30 AM to 8:00 PM.

Does Hotel Plaza Carrillo's have a restaurant?

Hotel Plaza Carrillo's is home to Carrillos, which features international cuisine.

Does Hotel Plaza Carrillo's have a spa?

There are no spa services available at this hotel.

How close is Hotel Plaza Carrillo's to downtown Cancun?

Hotel Plaza Carrillo's is 1.7 mi away from Cancun.

Hotel Plaza Carrillo's Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 209 reviews
Rating 8 - Good. 78 out of 209 reviews
Rating 6 - Okay. 48 out of 209 reviews
Rating 4 - Poor. 15 out of 209 reviews
Rating 2 - Terrible. 12 out of 209 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Stayed 3 nights in Feb 2025

4/10 Poor

Robert

Disliked: Room comfort

Once. Never again

The hotel is nice old style. But beds are hard. Pillows need replacing. The in room safe perm locked so you use reception safe box. Did not. The disco starts 10 at night and noisy air conditioning did not frown it out. Came saw will not use again
Stayed 4 nights in Mar 2024

8/10 Good

Miriam Isabel

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

2/10 Terrible

Mark

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!!! Very old. Next to bar which played OUTSIDE LOUD music until 4:00am 5 nights of the week. Couldn't sleep at all. Should be out of business unless the bar closes. Old beds, fixtures, windows, .... No restaurant. TERRIBLE HOTEL. Left after 1 night!!! Rate 0 out of 10

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

ice

Stayed 2 nights in Dec 2022

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay downtown
Stayed 1 night in Jun 2022

10/10 Excellent

Dulcinea

Stayed 2 nights in Apr 2022

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2022

8/10 Good

HANNAH

Stayed 1 night in Mar 2022

6/10 Okay

S

Liked: Cleanliness, staff & service

Despite the disco, a great little hotel

I almost cancelled before I checked in when I saw the disco, six nights a week, next door. However, the friendly receptionist Sabina gave me a room furthest away and I never heard it my two nights. The trade-off was a loud humming noise outside my room from what I guess was a water pump or heating. All that said, it is a nice little hotel. Friendly staff, water refill, big room, super clean and good wifi.
Stayed 2 nights in Mar 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just what we were looking for!

Clean and great service!
Stayed 1 night in Feb 2022

8/10 Good

phu tuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, bus r1

Cool place , good location, one block away to evening food court ,plaza ?? Need touch up ceiling water marks
Stayed 2 nights in Feb 2022

6/10 Okay

Nicholas

Stayed 1 night in Jan 2022

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here!

Fantastic Hotel thats located perfectly in the middle of downtown Cancun. Great vibe, nice pool, fantastic staff.. Highly recommend for singles, couples, families..
Stayed 1 night in Jan 2022

6/10 Okay

Ilse

A little high in price for what you get
Stayed 1 night in Jan 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad and poor service. No english. Stay away
Stayed 7 nights in Dec 2021

10/10 Excellent

ASHISH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was smooth, they even helped us with parking. Rooms are nice and tidy and Internet works.... Its got everything that a budget travel could ask for :)
Stayed 1 night in Dec 2021

2/10 Terrible

Martha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
have a bedbugs
Stayed 6 nights in Oct 2021

2/10 Terrible

Martha raso

Liked: Cleanliness
Disliked: Staff & service
The front desk people are so rude and arguing to change a clean towel, el hombre llamado Rene de la administration es muy grosero y no me quiso dar una toalla limpia y eso que era mi ultimo día de mi estancia
Stayed 5 nights in Nov 2021

8/10 Good

Alejandra

Stayed 2 nights in Nov 2021

6/10 Okay

Connie

Stayed 1 night in Aug 2021

10/10 Excellent

Leslie Joveth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me gusta

Me fue bien, no es la primera vez que me hospedo en este hotel. Es muy céntrico y tiene lo necesario
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
El tv estaba en malas condiciones los aires condicionados también estaban malo el personal sin saber qué hacer y diciendo que se les sale de la manos el amenitis es solo un jabón muy caro y muy pobre de verdadera atención al cliente
Stayed 12 nights in Apr 2021