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Your stay at this Hotel Zone property places you within 2 miles (3 km) of La Isla Shopping Mall and Forum Beach. Also, Chac Mool Beach is within half a mile (1 km) and Yamil Lu'um Archaeological Zone is within 2 miles (3 km).
This all-inclusive property features free water park access, a full-service spa, and 7 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.
Free WiFi, balconies
Featuring conveniences like refrigerators and coffee/tea makers, the 470 guestrooms also offer free WiFi and plasma TVs with cable channels. Other amenities include free minibar items, balconies, and room service.
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK ratings based on 141 Verified Reviews
Guest reviews for Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK
Dec 11, 2018 by Matias K., General Manager
Dear Cynthia, We are sorry that your stay at Panama Jack Resorts Cancun did not exceed your expectations. We are passionate about our F&B philosophy and are constantly making upgrades to our menus with the intention to cater to all of our guest's needs. I apologize for not being able to do so in your case. Our F&B director and Executive Chef have both been advised about your comments. We hope this experience does not diminish your preference for Panama Jack Resorts. Best regards, Matias K., General Manager
Dec 10, 2018 by Matias K., General Manager
Dear Guest, Thank you for staying with us and for sharing your comments with us. We are committed to providing our guests with enjoyable experiences, and I am glad we managed to do that in your case. Thank you for pointing out good food quality and variety and excellent service provided by our staff. We would be delighted to welcome you back to Panama Jack Resorts Cancun during your future visits. Best regards, Matias K., General Manager
Dec 8, 2018 by Matias K., General Manager
Dear Kia, Thanks for being our guest, and for sharing this detailed feedback with us. It is our pleasure to read your stay was an excellent experience. We are delighted that you enjoyed the comfort of your accommodation, our daily activities, spa and service provided by our staff. We are much obliged for your recommendation, and hope to host you during your future visits to Cancun. Best regards, Matias K., General Manager
Oct 22, 2018 by Matias K., General Manager
Dear John, Thanks for being our guest, and for sharing your feedback with us. We are grateful that you enjoyed your stay overall, mainly thanks to the excellent service provided by our staff. Hope to welcome you back again soon. Best regards, Matias K., General Manager
we felt like VIP at this hotel.
Aug 30, 2018 by Matias K., General Manager
Dear Georgie, It was our pleasure to have you here at Panama Jack Resorts Cancun. We are delighted that your stay was a great experience overall, and that you liked the food quality and excellent service provided to you. Looking forward to host you in the near future. Best regards.
Jul 2, 2018 by Matias K., General Manager
Dear Christopher, Thank you for your writing about your stay at Panama Jack Resorts Cancun, we are glad you had a pleasant vacation overall. I am grateful to read that you liked the great service provided to you by our staff together with our privileged location. Please accept my apologies if we haven't exceeded your expectations with the pillows - our Rooms Division Director has been advised about your comment. We would love to welcome you during your future visits to Cancun, Best regards.
Clean excellent staff
Gran Caribe now Panama Jack
Great resort with nice beach.
About the Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACKLocation Boulevard Kukulkan, Km. 11.5, Cancun, QROO 77500
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
- All buffet and à la carte meals, snacks, and beverages included
- Room service during certain hours
- In-room minibar (some restrictions)
Activities and facilities/equipment
- Fitness facilities
- Supervised activities for children between 4 and 12 years old
- Onsite entertainment and activities
- Onsite live performances
- Theme parties
- Surcharge for premium food items
- Airport transfers
- Laundry/dry cleaning services
- Spa/beauty facilities and services
- Activities and services offered by independent operators
- Transportation to offsite activities
- Taxes included
- Onsite entertainment and activities included
- Buffet and à la carte dining
- Gratuities included
- Minibar beverages - restrictions apply
- Airport transfers not included
- Fitness facilities included
- All food and beverages included
- Food and beverage restrictions apply
- Laundry/dry cleaning services not included
- Childcare not included
- Surcharge for premium food items
- Spa/beauty facilities and services not included
- Activities/services from independent operators not included
- Transportation to offsite activities not included
- Room service during certain hours
- Onsite live performances included
- Theme parties included
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with complimentary cabanas. At Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. A free manager's reception is offered. There are 7 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4-star Cancun property.
- 470 guestrooms or units
- 6 levels
- 7 dining venues
- 3 bars or lounges
- Bar on the beach
- Bar by the pool
- Manager's reception (free)
- Kid's club (free)
- Supervised kid's activities (surcharge)
- Childcare (surcharge)
- Cabanas on the beach (free)
- Beach lounge chairs
- Towels for the beach
- Cabanas by the pool (free)
- Poolside lounge chairs
- Business center (24 hours)
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Staff is multilingual
- Storage area for luggage
- Tour and ticket information
- Wedding services available
- Game room or arcade
- Gift shop
- Beauty salon
- Television in lobby
- Onsite shopping
- Smoking in designated areas
Family Friendly Amenities
- Family Property
- Free water park access
- Number of outdoor pools - 2
- Children's pool
- Free WiFi
- Children's club (free)
- Laundry facilities
- Babysitting or childcare (surcharge)
- In-room childcare (surcharge)
- Arcade/game room
- Playground on site
- Miniature golf on site
- Free cribs/infant beds
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
- Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (21.8 km / 13.5 mi)
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.
- Private balcony
- Stocked minibar (free)
- In-room dining (limited hours)
- Plasma television
- Cable channels
- Coffee maker
- Luxury bedding
- Cribs (free)
- Rollaway beds (free)
- Housekeeping (daily)
- Childcare in room (surcharge)
- Massage in room (surcharge)
- Hair dryer
- Toiletries (free)
- Iron and ironing board
- Blackout drapes
- Climate control (air conditioning)
- Ceiling fan
- Ensuite bathroom
Food & Drink
The property hosts a free manager's reception on select days.
Gran Caribe Resort All Inclusive - Rebranded as PANAMA JACK has 7 restaurants on site.
Room service (during limited hours) is available.
The All Inclusive Plan includes use of a recreation area containing ping pong tables, and giant outdoor chess.
As part of the All Inclusive Plan, guests may use pedal boats and kayaks at a marina on Nichupté Lagoon 2.5 miles (4 km) away. A water sports center at the hotel arranges rentals of snorkeling gear, boogie boards, and Hobie Cat sailboats and also books fishing trips, scuba diving, and snorkeling lessons or excursions nearby. Cancún has two 18-hole golf courses, Cancún Golf Club, 2.75 miles (4.5 km) away and Hilton Cancún Golf Club, 4 miles (6.5 km) away. In addition, miniature golf is available on site.
The recreational activities listed below are available either on site or near the hotel; fees may apply.
- Water skiing nearby
- Miniature golf on site
- Golfing nearby
- Snorkeling nearby
- Surfing/boogie boarding nearby
- Volleyball on site
- Beach volleyball on site
- Windsurfing nearby
- Playground on site
- Bicycle rentals nearby
- Fitness classes on site
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
- Scooter/moped rentals nearby
- Manicures and pedicures
- Body wraps
- Body treatments
- Facial treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Prenatal massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Sports massage
If you have requests for specific accessibility needs, please note them at check-out when you book your room.
- Accessible bathroom
- Roll-in shower
- In-room accessibility
- Check-in time ends at midnight
- Check-in time starts at 3 PM
- Minimum check-in age is 18
- Check-out by noon
Children and extra beds
- Children are welcome.
- Free rollaway/extra beds!
- Free cribs (infant beds)!
- No pets allowed
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. No onsite parking is available. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.
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