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Enigmatic Hotel Experience

3.5 star property
3.5-star hotel near Plaza 28

Choose dates to view prices

Photo gallery for Enigmatic Hotel Experience

Outdoor pool
Signature Double Room | Minibar
Deluxe Room | Individually decorated, bed sheets
Sundeck
Deluxe Room | Individually decorated, bed sheets

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
14 Calle Mero, Cancun, QROO, 77500
  • Las Palapas Park
    ‪6 min walk‬
  • Plaza 28
    ‪16 min walk‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room

Standard Room | Individually decorated, bed sheets

Standard Room

  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | Individually decorated, bed sheets

Deluxe Room

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Double Room

Signature Double Room | Individually decorated, bed sheets

Signature Double Room

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

Heart of Cancun.At this Downtown Cancun hotel, you'll be steps from Benito Juarez Municipal Building and within a 15-minute walk of Ceviche Square. Also, Las Palapas Park is within half a mile (1 km) and Mercado 23 is within 2 miles (3 km).

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.2 miles
  • Las Palapas Park - 6 min walk - 0.4 miles
  • Plaza 28 - 16 min walk - 0.9 miles
  • Plaza Las Americas - 2 min drive - 1.1 miles
  • Puerto Cancun Marina Town Center - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪The Healthy Place - ‬2 min walk
  • ‪Onesto Café - ‬5 min walk
  • ‪The Bowl Bar - ‬5 min walk
  • ‪Yamamoto - ‬4 min walk
  • ‪La Fonda del Zancudo - ‬4 min walk

About this property

Enigmatic Hotel Experience

3.5-star hotel near Plaza 28
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, barbecue grills, and tour/ticket assistance are also featured at Enigmatic Hotel Experience.

This 3.5-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
Enigmatic Hotel Experience offers 13 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually decorated. Bathrooms include showers. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Destination fee: USD 3.77 per accommodation, per night
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and cash.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

How close is Enigmatic Hotel Experience to the airport?

Enigmatic Hotel Experience is 11.6 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Enigmatic Hotel Experience?

As of Jun 3, 2025, prices found for a 1-night stay for 2 adults at Enigmatic Hotel Experience on Jun 7, 2025 start from $81.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Enigmatic Hotel Experience have an airport shuttle?

Airport shuttle services are not available at Enigmatic Hotel Experience.

How close is Enigmatic Hotel Experience to the beach?

This hotel is 17 mi (32-min drive) from Delfines Beach and 3.5 mi (10-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Enigmatic Hotel Experience offer free breakfast?

Enigmatic Hotel Experience does not offer free breakfast.

Is there a casino at Enigmatic Hotel Experience?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (4-min drive) and Dubai Palace Casino (5-min drive) are nearby.

What time is check-in at Enigmatic Hotel Experience?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Enigmatic Hotel Experience?

Free parking is not available at this hotel.

Does Enigmatic Hotel Experience have a pool?

Enigmatic Hotel Experience features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 10:00 PM.

Does Enigmatic Hotel Experience have a restaurant?

Yes, there is a restaurant on site.

Does Enigmatic Hotel Experience have a spa?

There are no spa services available at this hotel.

How close is Enigmatic Hotel Experience to downtown Cancun?

Enigmatic Hotel Experience is 1.8 mi away from Cancun.

Enigmatic Hotel Experience Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 4 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 0 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 0 out of 5 reviews

10/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024