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Enigmatic Boutique Hotel

4.0 star property
4-star spa hotel near Puerto Cancun Marina Town Center

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Photo gallery for Enigmatic Boutique Hotel

Outdoor pool
Garden
Signature Double Room | Minibar
Signature Double Room | Individually decorated, bed sheets
Signature Double Room | Living area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
14 Calle Mero, Cancun, QROO, 77500
  • Place, Benito Juarez Municipal Building
    â€Ș3 min walk‬
  • Place, Las Palapas Park
    â€Ș5 min walk‬
  • Place, Plaza 28
    â€Ș16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    â€Ș26 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | Individually decorated, bed sheets

Deluxe Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Individually decorated, bed sheets

Standard Room

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Double Room

Signature Double Room | Individually decorated, bed sheets

Signature Double Room

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

Heart of Cancun.You'll be steps from Benito Juarez Municipal Building and within a 10-minute walk of PlayCity Casino with a stay at this Downtown Cancun hotel. Also, Las Palapas Park is within half a mile (1 km) and Mercado 23 is within 2 miles (3 km).

What's nearby

  • Benito Juarez Municipal Building - 3 min walk - 0.2 miles
  • Las Palapas Park - 5 min walk - 0.3 miles
  • Mercado 23 - 9 min walk - 0.5 miles
  • Plaza 28 - 16 min walk - 0.9 miles
  • Plaza Las Americas - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • â€ȘThe Healthy Place - ‬2 min walk
  • â€ȘYamamoto - ‬4 min walk
  • â€ȘZereno Cafe - ‬2 min walk
  • â€ȘLas Tostadillas Del Mar Ruta Nader - ‬2 min walk
  • â€ȘLa Fonda Del Zancudo - ‬4 min walk

About this property

Enigmatic Boutique Hotel

4-star spa hotel near Puerto Cancun Marina Town Center
Enigmatic Boutique Hotel offers its guests a full-service spa and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Enigmatic Boutique Hotel also features tour/ticket assistance, a garden, and concierge services.

This 4-star Cancun hotel is smoke free.

  • 13 guestrooms or units
  • 3 dining venues
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Computer for guest use
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Enigmatic Boutique Hotel offers 13 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually decorated. Bathrooms include showers. Housekeeping is provided daily.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is open daily.

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Property amenities

Family friendly

  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 11:00 AM for a fee: USD 12.50 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Individual decor

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 1000 per stay
  • Service fee: USD 2 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 12.5 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, and cash.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Enigmatic Experience Cancun
Enigmatic Hotel Experience Hotel
Enigmatic Hotel Experience Cancun
Enigmatic Hotel Experience Hotel Cancun

Frequently asked questions

How close is Enigmatic Boutique Hotel to the airport?

Enigmatic Boutique Hotel is 11.6 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Enigmatic Boutique Hotel have an airport shuttle?

Airport shuttle services are not available at Enigmatic Boutique Hotel.

How close is Enigmatic Boutique Hotel to the beach?

This hotel is 17 mi (32-min drive) from Delfines Beach and 3.5 mi (10-min drive) from Playa Tortugas. Don't forget your sunscreen!

Does Enigmatic Boutique Hotel offer free breakfast?

Free breakfast isn’t provided at Enigmatic Boutique Hotel, but local cuisine breakfast is offered for a fee of USD 12.5 per person. It's available every day from 8:00 AM to 11:00 AM.

Is there a casino at Enigmatic Boutique Hotel?

No, there is no casino at this hotel, but PlayCity Casino (7-min walk) and Royal Yak Casino and Sports Book (4-min drive) are nearby.

What time is check-in at Enigmatic Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Enigmatic Boutique Hotel?

Free parking is not available at this hotel.

Does Enigmatic Boutique Hotel have a pool?

Enigmatic Boutique Hotel features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 10:00 PM.

Does Enigmatic Boutique Hotel have a restaurant?

There are 3 onsite restaurants, offering options like seafood, pool views, and brunch.

Does Enigmatic Boutique Hotel have a spa?

This hotel has a spa, which features Swedish massages.

How close is Enigmatic Boutique Hotel to downtown Cancun?

Enigmatic Boutique Hotel is 1.8 mi away from Cancun.

Enigmatic Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 24 out of 32 reviews
Rating 8 - Good. 6 out of 32 reviews
Rating 6 - Okay. 1 out of 32 reviews
Rating 4 - Poor. 0 out of 32 reviews
Rating 2 - Terrible. 1 out of 32 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Andalib

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 3 nights in Nov 2025

8/10 Good

Ahlam

Liked: Cleanliness, staff & service, amenities
Clean and nice room .water bottle free.nice it's always hot in Cancun. Beautifull style.the bathroom, the room and the pool .all is designed with style and class The guy with black hair in the front desk is very helpfull and nice . Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28. Great location.10 min to Ado. Gracias relaxing hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Ambar Gissell, Tegucigalpa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Stayed 5 nights in Sep 2025

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sean

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Stayed 2 nights in Jun 2025

6/10 Okay

DeLainey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t want to actually work.
Stayed 6 nights in Jun 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar
Stayed 1 night in Nov 2025

10/10 Excellent

Angeline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Chambre trÚs spacieuse et bien équipée, trÚs bon petit déjeuner
Stayed 1 night in Nov 2025

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantarĂ­a volver en el futuro.
Stayed 1 night in Nov 2025

8/10 Good

nadege

Liked: Cleanliness, amenities
l'hébergement est bien situé, les chambre sont grandes et nombres
Stayed 1 night in Sep 2025

10/10 Excellent

Jakob H. M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren for eine Nacht dort und haben uns sehr wohl gefĂŒhlt. Top Zimmer, guter Service und eine ruhige, recht zentrale Lage
Stayed 1 night in Oct 2025

8/10 Good

Tuomas

Liked: Staff & service
Great staff, good hotel/hostel and good food at the restaurant
Stayed 1 night in Oct 2025

10/10 Excellent

Valérie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Notre chambre la tequila surprise Ă©tait magnifique avec ses plafonds hauts et les macramĂ©s magnifiques j ‘ai adorĂ©e!
Piscine
Stayed 7 nights in Sep 2025

10/10 Excellent

Vecky

Liked: Cleanliness, amenities
Todo muy bien
Stayed 1 night in Sep 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Magaly arleth

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Mal pésimo la comida me dio una intoxicación de vdd que ya llevo mås de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquilo
Stayed 1 night in Feb 2025

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me canso de visitar este lugar, es realmente maravilloso y mĂĄgico.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente Adrian es super amable explica muy bien todo Un lugar tranquilo y bonito Muy agradable todo
Stayed 2 nights in Oct 2024