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Cyan Cancun Resort & Spa

3.5 star property
3.5-star beachfront hotel near Delfines Beach

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Photo gallery for Cyan Cancun Resort & Spa

Outdoor pool, free cabanas, pool umbrellas
Property video
Restaurant
Superior Suite, Balcony, Sea View | Terrace/patio
View from room

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • El Rey Ruins
    ‪19 min walk‬
  • Iberostar Cancun Golf Course
    ‪2 min drive‬
  • Delfines Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Deluxe Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, Sea View

8.0 out of 10
Very good
(59 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

1 bedroom, in-room safe, desk, laptop workspace

Studio Suite

7.8 out of 10
Good
(42 reviews)
  • 344 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Sea View

8.2 out of 10
Very good
(19 reviews)
  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | 1 bedroom, in-room safe, desk, laptop workspace

Superior Suite, Balcony, Sea View

  • 452 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Cancun

On the beach.Your stay at this Zona Hotelera hotel places you within 2 miles (3 km) of Iberostar Cancun Golf Course and Delfines Beach. Also, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is within half a mile (1 km) and Nichupté Lagoon is within 2 miles (3 km).

What's nearby

  • El Rey Ruins - 19 min walk - 1.0 mile
  • Iberostar Cancun Golf Course - 2 min drive - 1.1 miles
  • Delfines Beach - 2 min drive - 1.6 miles
  • Aquaworld - 6 min drive - 4.2 miles
  • Ventura Park Cancun - 7 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬11 min walk
  • ‪Zai - ‬13 min walk
  • ‪Sun Palace - ‬6 min walk
  • ‪Km 19.5 - ‬12 min walk
  • ‪Bogavante Restaurant - ‬3 min walk

About this property

Cyan Cancun Resort & Spa

3.5-star beachfront hotel near Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden, and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 155 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Spanish

Similar properties

4 outdoor pools, free cabanas, pool umbrellas

The Westin Resort & Spa, Cancun

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, 2,083 reviews
$97 nightly
The price is $122
Aug 12 - Aug 13
Total includes taxes and fees
The Westin Resort & Spa, Cancun

Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (47 inches high)

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. Guests can access their rooms with a mobile device.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

How close is Cyan Cancun Resort & Spa to the airport?

Cyan Cancun Resort & Spa is 7.9 mi (12-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Cyan Cancun Resort & Spa have an airport shuttle?

Airport shuttle services are not available at Cyan Cancun Resort & Spa .

How close is Cyan Cancun Resort & Spa to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Cyan Cancun Resort & Spa offer free breakfast?

Cyan Cancun Resort & Spa does not offer free breakfast.

Is there a casino at Cyan Cancun Resort & Spa ?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (20-min drive) and Dubai Palace Casino (21-min drive) are nearby.

What time is check-in at Cyan Cancun Resort & Spa ?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Cyan Cancun Resort & Spa ?

This hotel offers free self parking.

Does Cyan Cancun Resort & Spa have a pool?

Cyan Cancun Resort & Spa features an outdoor pool.

Does Cyan Cancun Resort & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Cyan Cancun Resort & Spa have a spa?

Pamper yourself with a day at Distinctive Spa, where you can enjoy beach massages.

How close is Cyan Cancun Resort & Spa to downtown Cancun?

Cyan Cancun Resort & Spa is 3.7 mi away from Avenida Kukulkan.

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 629 out of 1499 reviews
Rating 8 - Good. 371 out of 1499 reviews
Rating 6 - Okay. 210 out of 1499 reviews
Rating 4 - Poor. 136 out of 1499 reviews
Rating 2 - Terrible. 153 out of 1499 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It’s very outdated, the pool has rust all around. And they break into out safety deposit box and try to use 3 of my credit cards. Don’t waste your money there, the staff did anything to try to help us.
Stayed 4 nights in May 2025

6/10 Okay

Yass

Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Feb 2025

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Desde que llegue hasta el dia que salimos estuvo exelente A excepcion de un modulo que esta a un lado de recepcion (que nada tiene que ver con el Hotel) te ofrecen paquetes por un precio y luego te cobran otro mas alto a tu tarjeta de credito y luego no quieren honrar el precio original. si vas agarrar un tour estas personas no son nada recomendables. respecto al hotel en si, son todos muy amables especialmente Brenda en recepcion y Guillermo el Bell boy. durante nuestra estancia todos los dias iva el personal de limpieza a limpiar el cuarto y cambiar sabanas. esta a pasos de la playa con excelente vista al mar.
Stayed 4 nights in Apr 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 4 nights in Apr 2025

2/10 Terrible

Talia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save yourself the headache and disappointment- Do NOT GO TO CYAN!!! Staff speaks NO english - tried giving me a 2 bed room facing trash parking lot and street when I paid for king bed ocean view with balcony- poolside bar completely empty - no service for pool area - my room smelled of sewage and mildew - staff has horrible attitude. I had multiple activities of which they came to my room to notify me - but when it was time to go back to airport my transport arrive and they made absolutely no attempt to notify me - I’d rather stay in a hostel then this nasty empty desolate needs renovation real bad …air conditioning hit or miss in room …it was just an overall horrible experience
Stayed 3 nights in Apr 2025

4/10 Poor

Victoria Alexandra

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Leo

Traveled with group
Liked: Amenities
Disliked: Property conditions & facilities
The location is good, the pool is very nice, the room is large and pleasant, only the shower had cold water.
Stayed 2 nights in Apr 2025

4/10 Poor

Kate

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I liked the pool and beach area. I did not like that the mattresses on the pool deck are on old wooden pallets. I did not like that we had no internet and also sewer gases in our room and when we complained we were downgraded to another room even though the hotel was less than 1/4 full. For our inconvenience we should have had equivalent or better room.Also when asked for a 3 hour later checkout we were charged 400 pesos. Won't recommend this resort
Stayed 14 nights in Mar 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

John C

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
First, the staff, absolutely amazing! So kind, helpful and just great! We stayed 13 days and nights. The food was delicious and quite expensive. The hotel is quite run down and with that is fairly dirty. The first week and a half you couldn’t see out the restaurant windows, they were so dirty. They cleaned them when we had 2 days to go. There is a lot of dust on all the chair braces, when I swiped an inch, the pile was about a cm high. Very bad! We stayed on the lagoon side, I thought the lights of Cancun would be great in the evening. But it was SO noisy I didn’t sleep well the whole trip. The water went off 3 times, one was scheduled along with a power outage so we worked around that. The second one was first thing in the morning, needless to say not being able to use the washroom in the am didn’t go over well! It was extremely irritating actually. The third time I was done and couldn’t wait to go home. Would not recommend, even if you are looking for a bargain.
Stayed 12 nights in Apr 2025

2/10 Terrible

Cristina

Traveled with partner
Disliked: Amenities, property conditions & facilities
Claims to be all-inclusive but nothing was included. Food at lobby bar and restaurant were not included. Restaurant tried to scam us by claiming cash register was broken and overcharging us, until we asked to see an itemized receipt at which point the price was magically reduced. Food at restaurant was bad. Creperie was closed for “remodeling.”
Stayed 1 night in Apr 2025

8/10 Good

Himanshu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, perfect except everyday water supply issue in the morning when you want to get ready and take a shower
Stayed 5 nights in Apr 2025

6/10 Okay

Juliana

Stayed 1 night in Apr 2025

6/10 Okay

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service
Was a great place for the price.
Stayed 4 nights in Mar 2025

2/10 Terrible

Lynette

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nothing like the pictures. It’s dirty, bathroom is terrible, can’t control the air, door lock was broken. Fridge has rust inside and the chair had spots all over. DONT EVER STAY HERE!! Was supposed to stay there for 5 days but I left after one day.
Stayed 4 nights in Apr 2025

6/10 Okay

Paris

Traveled with group
Disliked: Property conditions & facilities
The lights and hot water went off a few times and we had no power
Stayed 5 nights in Apr 2025

10/10 Excellent

JUAN ARTURO

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Indudable is most Stay iff you locking for a plane to stay whit good deal and magnificent view and adventure all around.
Stayed 7 nights in Apr 2025

10/10 Excellent

Eduardo O

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 7 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Elexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Sashaann

Traveled with partner
Disliked: Amenities
The rooms were old looking and dirty, you can hear the wind blowing through the vents and they have no microwaves.
Stayed 1 night in Apr 2025

6/10 Okay

Keturah Rose

Liked: Cleanliness
Disliked: Amenities
It is not all inclusive! The drinks and food are all an extra charge! Overall we had an enjoyable time. Pool is nice and room was clean
Stayed 8 nights in Mar 2025

2/10 Terrible

Robert

Disliked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities
Place was terrible charge us for each towel we used even if it had sand in it bad service. Everybody was rude. Total waste of money. Don’t recommend this to nobody.
Stayed 8 nights in Mar 2025

10/10 Excellent

Princess

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it there.
Stayed 5 nights in Mar 2025