4.3 out of 5

" We selected this hotel for our last night of vacation for its proximity to the airport and the included 24 hour airport shuttle as we had an earl ... " More

By a verified traveler on Sun 29 Apr 2018

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Hotel Description

Courtyard By Marriott Cancun Airport is located 2.9 mi (4.6 km) from Parish of the Risen Christ and within a 10-minute drive of Ventura Park Cancun. This 200-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's near the airport and also within a 15-minute drive of Delfines Beach.

Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.

Rooms

Guests can expect to find 32-inch a flat-screen TV with cable channels and pay movies, along with free WiFi and wired Internet. Other standard amenities include a coffee maker, free newspapers, and free bottled water.

Property features

Guests of Courtyard By Marriott Cancun Airport have access to an outdoor pool, a fitness center, and a spa tub. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
$78 per night

Junior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Courtyard By Marriott Cancun Airport ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5
We selected this hotel for our last night of vacation for its proximity to the airport and the included 24 hour airport shuttle as we had an early flight out. We checked in easily and quickly on 4/26/18. The room was as expected. It was clean and the bathroom was as well with nice smelling toiletries. In fact, it was so clean that the cleaner smell was a bit strong. Also, the floor felt a bit greasy from cleaner residue. However, I will not complain about extra cleanliness! We needed dinner so we went to the on site restaurant. It exceeded our expectations! The restaurant is an open area off the lobby and has a nice upscale look. There was a covered outdoor area but it was rainy and although others were out there, we preferred to stay inside. Our waiter was one of our favorites of our whole trip! He was very sweet and respectful, even putting our napkins on our laps. My daughter loved that he called her “senorita” each time he served her. I wish I remembered his name because he is an asset to their hotel. The menu was varied and our food was delicious. My teens both had pasta carbonara and said it was one of their favorite meals all vacation. I had fish tacos and my husband had a burger. Both were delicious. Checkout was quick at 4:30a.m. and the shuttle came promptly as scheduled. It was comfortable and quick to the airport. I would recommend this hotel for the night before your flight.

Posted by , from New Hampshire, U.S. on Apr 29, 2018

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Comment from Hotel Management

Apr 29, 2018 by Blanca Ortega

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! First of all please accept our apologies for the inconveniences experienced during your stay. Your input is very valuable and instrumental for the continuous improvement of our services thank you for your nice comments about our staff and food quality. We hope to serve you again whenever your travels bring you back to Cancun. Regards

4 out of 5

More than adequate

This hotel is a little dated but perfect for island travelers who just need a decent place to stay overnight on their way to/from Cozumel or Isla Mujeres. The free, round trip airport shuttle is really handy in a place that could otherwise be overwhelming. Just exit the airport and find the shuttle. It runs every 30 minutes. Restaurant, bar, and pool are nice, too.

Posted by , from Kansas on Jul 5, 2017

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3 out of 5

Outdated but decent for a few days.

Pros: Close to airport.
Cons: Updating the rooms and bathrooms.
Booked this as I needed to stay the night in Cancun before a early flight the next day. Close to the airport so this was my main reason for booking. Room was outdated, it was cleaned pretty okay but there was some dust in the bathroom and water stains that probably couldn't be taken out as the hotel is older. A bit over priced for how outdated the rooms are, would definitely not stay here if I were staying in Cancun for a week or so as there are newer, nicer options in the same price range.

Posted by , from OK on Jun 12, 2017

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4 out of 5

First Stay in Cancun

Pros: Office center, laundry facilities, pool, restaurant
Cons: Some of the rooms are dingy, smelly, subpar as noted above.
Location: We didn't venture out too much as the front desk staff didn't give us much info about surrounding places. There was a Subway/convenience store nearby
We stayed two times at this hotel, once at the beginning of our trip and once at the end before leaving Mexico. The first stay the room was nice, the second was sub par except for the beds. The fridge was barely a fridge, the A/C barely worked, it smelled musty and the desk had paint on it from a touch up paint job. The first stay they had our reservation and the second they couldn't seem to find it, even though I had the confirmation from Travelocity. They were inconsistent with their exchange policy for money. I bought something with a 20 bill and they gave me change and my husband went to buy something and they wanted to see his passport to exchange the 20.00 bill he had. The restaurant was good both times as was the breakfast buffet..........it would have been nice to have that included as part of the stay considering the room was quite spendy. The airport shuttle was a nice bonus and it was timely and quick both times we used it. Kudos for that. The pool was nice and had good hours of operation. Laundry facilities were a nice thing too and they supplied the soap! I'd recommend this hotel to others with the caveat that they throw in the buffet for breakfast as a bonus!

Posted by on Apr 4, 2017

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Comment from Hotel Management

Apr 13, 2017 by Martin Trejo

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! First of all please accept our apologies for the inconveniences experienced during your stay. Your input is very valuable and instrumental for the continuous improvement of our services thank you for your nice comments about our staff and food quality.

4 out of 5

Nuce hotel in convenient location.

The hotel is off of the main road 307 from the airport and all the way to downtown. It has a nice outside appearance in the entrance and airport shuttle is a bonus. One complaint may be is that I was not given the correct room upon arrival, and more attention should be payed in that area. For someone who is familiar with the area, or wants a hotel close to the airport this is a good option. However, it is a distance from the hotel zone and beach area. For someone who is in the area for spring break I would suggest looking a hotel in the hotel zone, or at least rent a car! There are a lot of things to do here and money is better spent on activities rather than fare between places! Overall good hotel and staff, with food and service to match.

Posted by , from I on Mar 20, 2017

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3 out of 5

Very nice hotel

We stay here every time we travel out of Mexico, several times every year. Excellent staff, good public facilities, very reliable airport shuttle service. Room service is slow and pricey, breakfast buffet also too expensive. Overall, an excellent hotel and we keep going back.

Posted by on Feb 17, 2017

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4 out of 5

Loved the beach.

An amazing experience with a few frustrating situations but overall satisfied.

Posted by , from Utah on Aug 1, 2016

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5 out of 5

Nice hotel close to the airport

Pros: Very nice place to stay overnight before catching a flight back from Cancun. They have free shuttle service and it takes very little time to get to th
Very nice place to stay overnight before catching a flight back from Cancun. They have free shuttle service and it takes very little time to get to the airport.

Posted by , from California on Jul 19, 2016

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4 out of 5

Nice hotel near airport

Perfect place to stay for an unexpected night after missed or canceled flights. Safe, comfortable, good food, nice people, free shuttle to the airport, and less than ten minute drive to the airport

Posted by on Jun 4, 2016

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5 out of 5

Free airport shuttle

Very good experience. I have no more to say. The constraints of your review process are onerous. Make it simple or it will not be effective. I had an excellent stay at Cancun Marriott, but am frustrated trying to finish and submit this critique.

Posted by on Dec 12, 2015

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About the Courtyard By Marriott Cancun Airport

Location Blvd. Luis Donaldo Colosio, Km. 12.5, Cancun, QROO 77560

Property Features

In addition to an outdoor pool, Courtyard By Marriott Cancun Airport provides a spa tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3.5-star property offers access to a 24-hour business center and a meeting room. Event facilities measure 2852 square feet (265 square meters). This business-friendly hotel also offers multilingual staff, a garden, and coffee/tea in a common area. A roundtrip airport shuttle (available 24 hours) and a beach shuttle are complimentary for guests. Onsite self parking is complimentary.

Courtyard By Marriott Cancun Airport is a smoke-free property.

  • Express check-in
  • Bar/lounge
  • Coffee/tea in common areas
  • Elevator/lift
  • Fitness facilities
  • Free airport transportation
  • Free beach shuttle
  • 24-hour front desk
  • Express check-out
  • Restaurant
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Outdoor pool
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 265
  • ATM/banking
  • Breakfast available (surcharge)
  • 24-hour business center
  • Concierge services
  • Conference space size (feet) - 2852
  • Snack bar/deli
  • Laundry facilities
  • Spa tub
  • Total number of rooms - 200
  • One meeting room
  • Number of floors - 4
  • Wedding services
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (4.7 km / 2.9 mi)
  • Property shuttles: Free airport shuttle and beach shuttle
  • Parking: Free self parking

Room Amenities

Courtyard By Marriott Cancun Airport offers 200 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

El Henequen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to make arrangements.

Guests should call the hotel upon arrival at the airport for directions to the designated pick-up area for the complimentary airport shuttle. The hotel will not offer compensation or reimbursement to guests who use other transportation services.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 14 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Courtyard Cancun Airport
  • Courtyard Marriott Cancun Airport
  • Courtyard Marriott Hotel Cancun Airport
  • Marriott Cancun Airport
  • Marriott Courtyard Cancun Airport
  • Cancun Courtyard
  • Courtyard Cancun Hotel Cancun

You should know

  • Courtyard By Marriott Cancun Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation on arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.