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"The rooms are large, the property is nice with a great beach. The hotel is in a state of repair, but that did not stop us from enjoying the property. ... " More

By a verified traveler on Thu 12 May 2022

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Hotel Description

4-star beachfront aparthotel near La Isla Shopping Mall

Beachfront retreat

Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Marlin Beach and Luxury Avenue Shopping Mall are also within half a mile (1 km).

Poolside dining

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the playground and barbecue grills. Relax with a drink at the poolside bar and enjoy perks like free self parking and free WiFi.

Heated floors, free WiFi

The 30 individually decorated apartments offer free WiFi and room service. Other amenities include 2 bathrooms, rainfall showerheads, and flat-screen TVs with satellite channels.

Suite, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$86* Per night/room Oct 3 - Oct 4

King Suite Ocean View

Bed Count room.options.bedSize. Maximum Occupancy 4 Max


Bed Count room.options.bedSize. Maximum Occupancy 3 Max

Loft King Suite Ocean View

Bed Count room.options.bedSize. Maximum Occupancy 2 Max


Bed Count 1 King Bed Maximum Occupancy 8 Max

King Minister Suite Ocean View

Bed Count room.options.bedSize. Maximum Occupancy 6 Max

Casa Turquesa - Near Luxury Avenue Shopping Mall ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Casa Turquesa - Near Luxury Avenue Shopping Mall

Everyone (2) Couples (2) Family (1)
5 out of 5
The rooms are large, the property is nice with a great beach. The hotel is in a state of repair, but that did not stop us from enjoying the property. We had a great view. The staff was great. There are limited options for food and drink, but everything was made with fresh and tasty ingredients. There is a grocery next door, a bunch of restaurants within a quick walk. Just 20 minute walk to the malls. Short bus ride to downtown.

Posted by on May 12, 2022

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2 out of 5
It’s hard to say bad things about this hotel because the staff went above and beyond. Unfortunately the hotel should not be open for business until refurbished. The AC went out after two days, the shower only had a trickle of flow and about 5 minutes of hot water. The hot tub on the balcony hasn’t worked in ages, broken and rusted. The restaurant is not functional but the Staff will prepare what they can to do their best. The convenience store in the lobby was empty, not operational. The building has numerous areas that need to be addressed for walls cracking and falling apart. Overall the stay was disappointing with exception of the staff who were awesome to do what they could.

Posted by on Jul 12, 2021

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2 out of 5

Old hotel and museum - more museum

Located in hotel zone close to one large shopping center. Property once was beautiful, now most of it closed. Rooms large, no air conditioning 3 of the 4 nights we were there. TV in room to be repaired daily - no English channels available. $12.50 per day for WiFi , so slow one could not pull up email or search engine - $18.00 for faster internet. Small dining room by pool will turn on ac if you request. Food was very good. Only bar at pool. Beach access difficult. Palapas available on beach, high sand dune prevents view of ocean - very difficult to enter ocean. The staff was friendly and tried to help. The best part was the Spa , wonderful masseuse . Spa hidden under stairs to beach - don't miss it.

Posted by on Aug 28, 2015

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Comment from Hotel Management

Aug 31, 2015 by Ventas

Thank you for your review . We are unsure they you state that most of the hotel is closed as this is not strictly true. During low season we have concentrated the dining and bar service in certain areas of the hotel. Unfortunately you experienced problems with the a/c in your room and were offered a change of room to resolve this. We have multiple channels in English available – however sometimes it is necessary to change the language setting on the TV channel as guests may have changed it to Spanish – we could resolve this very quickly and simply if you had advised us of the issue. In line with other Hotels, wifi is chargeable at the hotel and our rates are reasonable should guests wish to contract the service. We have a pool bar and we offer bar service at the beach and in the restaurants. Access down to the Beach is via stairways either side of the pool area . Weather conditions are out of our control and we operate a flag warning system of when it is safe to swim and when it is not permitted. We are glad that you mention our friendly and helpful staff and that you enjoyed your spa service. We hope that you will return so that we can demonstrate our commitment to giving excellent service.

5 out of 5

Old World Charm and Enchantment

Pros: The staff, the staff and the staff! Amazing people. Dining and beverages were extraordinary and plentiful.
Cons: It is perfect as is.
Location: There is ample high-end shopping near the hotel to include Cartier', Gucci and others. Also, many water sports.
Casa Turquesa, simply stated, is magical. The hotel is older and more traditional in its décor and setting. There is an impressive art collection and an antique grand piano in the foyer. As with any facility, the hotel is but a structure. What makes Casa Turquesa so special is the staff. I have traveled around the world many times and have yet to find any other hotel that come close to the excellence provided at Casa Turquesa. The genuine warmth and hospitality at all levels is pervasive and heartfelt. Everyone we met went the extra distance to ensure our stay was beyond perfect. We came to appreciate them so very much. We will definitely return at our earliest.

Posted by , from Missouri on Aug 10, 2015

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Comment from Hotel Management

Aug 15, 2015 by Ventas

Thank you for your excellent review and we are delighted to read your comments. Our personalized service is something that sets us apart from other hotels and we are pleased that you have mentioned this. We are very happy to read that you will return and we hope to welcome you back very soon.

2 out of 5

I'm surprised they are still in business

Pros: Close restaurants, Quiet
Cons: beds extremely hard
The list of what this hotel is offering is embellishing to say the least. They have a small regular pool that has a swim up bar but never opened once or even seemed to be in working condition for the 8 days I was there. The tennis court is run down and dead although I doubt you would really want to play in the humidity anyway. The Spa was opened one day out of our 8 and it was a little hidden room that said simply said Spa. The beds can easily be mistaken for a box spring, when I complained about the bed they gave me a quilted sheet and told me that was all they can do since all their beds were the same. They do not provide you with a list of places in the area or services that the hotel provides you just have to keep bugging them if you have questions. It actually almost feels like you are staying in a gallery after hours because the help would act as if they were avoiding you and at one time we came back at 9pm and all the lights where off and the guy at the front desk was using a flash light. If I had paid a lot less then what the other hotels where charging I would have choked it up to "you get what you pay for" but that is not the case. The only good thing I can say about this place is that the gallery aspect of it is awesome and the rooms are very charming. The location of the place is awesome but you do have to climb a steep hill to get to it which, when you have had one too many margaritas, can be quite dangerous. Trust me when I say this unless they are advertising new management and all new comfortable beds don't go. You will be leaving your vacation sore and sorry.

Posted by , from Hesperia, CA, USA on Sep 15, 2012

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5 out of 5

Casa Turquesa = Casa Fantastica

My wife and I stayed 5 nights at this beautiful friendly place. We had a larger than expected size room with a great view, great food and the friendliest staff immaginable. The smaller hotel size - less that 30 rooms - was a plus. The Kukulcan Plaza was alongside with several great resturants. At age 74 - this is my "first ever" review of any type - and is in keeping with a promise I made to myself The hotel has original art all over the walls, and many original sculptures. It also has an art gallery inside the property, I highly recommend it

Posted by on Aug 20, 2010

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5 out of 5
Superb room, artwork everywhere Wish we were here longer, highly recommend if you like something unique

Posted by on Apr 26, 2019

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Comment from Hotel Management

Apr 27, 2019 by fer

thank you very much for your message hope to serve you soon

About the Casa Turquesa - Near Luxury Avenue Shopping Mall

Location Boulevard Kukulcan Km. 13.5, Cancun, QROO 77500

All-inclusive Details

  • Gratuities not included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Premium/imported alcoholic beverages not included
  • Premium food items not included
  • Childcare not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes not included
  • Room service not included
  • Minibar not included

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the family-friendly Casa Turquesa - Near Luxury Avenue Shopping Mall. The aparthotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 4-star Cancun aparthotel.

  • 1 building
  • 30 guestrooms or units
  • 4 levels
  • Built in 1991
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • BBQ grill(s)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Playground on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking , Parking (limited spaces)


  • Parking: Free self parking

Room Amenities

Casa Turquesa - Near Luxury Avenue Shopping Mall offers 30 air-conditioned accommodations with safes and blackout drapes/curtains. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • 2 bathrooms
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Celebrity - Onsite restaurant. Open daily.

Pool Bar - This bar is located by the pool. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Golfing nearby

Hotel Policies


  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MXN 150 and MXN 380 for adults, MXN 80 and MXN 200 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Casa Turquesa
  • Casa Turquesa Cancun
  • Casa Turquesa Hotel
  • Casa Turquesa Hotel Cancun
  • Casa Turquesa Hotel Tulum
  • Casa Turquesa Tulum
  • Casa Turquesa

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.