Your stay at this Zona Hotelera aparthotel places you within 3 miles (5 km) of La Isla Shopping Mall and Delfines Beach. Marlin Beach and Luxury Avenue Shopping Mall are also within half a mile (1 km).
This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Families will appreciate the playground and barbecue grills. Relax with a drink at the poolside bar and enjoy perks like free self parking and free WiFi.
Heated floors, free WiFi
The 30 individually decorated apartments offer free WiFi and room service. Other amenities include 2 bathrooms, rainfall showerheads, and flat-screen TVs with satellite channels.
Aug 31, 2015 by Ventas
Thank you for your review . We are unsure they you state that most of the hotel is closed as this is not strictly true. During low season we have concentrated the dining and bar service in certain areas of the hotel. Unfortunately you experienced problems with the a/c in your room and were offered a change of room to resolve this. We have multiple channels in English available – however sometimes it is necessary to change the language setting on the TV channel as guests may have changed it to Spanish – we could resolve this very quickly and simply if you had advised us of the issue. In line with other Hotels, wifi is chargeable at the hotel and our rates are reasonable should guests wish to contract the service. We have a pool bar and we offer bar service at the beach and in the restaurants. Access down to the Beach is via stairways either side of the pool area . Weather conditions are out of our control and we operate a flag warning system of when it is safe to swim and when it is not permitted. We are glad that you mention our friendly and helpful staff and that you enjoyed your spa service. We hope that you will return so that we can demonstrate our commitment to giving excellent service.
Aug 15, 2015 by Ventas
Thank you for your excellent review and we are delighted to read your comments. Our personalized service is something that sets us apart from other hotels and we are pleased that you have mentioned this. We are very happy to read that you will return and we hope to welcome you back very soon.
Apr 27, 2019 by fer
thank you very much for your message hope to serve you soon
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the family-friendly Casa Turquesa - Near Luxury Avenue Shopping Mall. The aparthotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 4-star Cancun aparthotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Casa Turquesa - Near Luxury Avenue Shopping Mall offers 30 air-conditioned accommodations with safes and blackout drapes/curtains. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads. This Cancun aparthotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.
El Mirador - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Celebrity - Onsite restaurant. Open daily.
Pool Bar - This bar is located by the pool. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the aparthotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.