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Casa Balam Cancun

3.0 star property
3-star adults-only hotel near Las Palapas Park

Choose dates to view prices

Photo gallery for Casa Balam Cancun

View from property
Outdoor pool
Estudio 14 | Premium bedding, down comforters, individually decorated
Estudio 5 | Wardrobe
Point of interest

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry

Explore the area

View in a map
Gladiolas, Cancun, QROO, 77500
  • Place, Las Palapas Park
    ‪1 min walk‬
  • Place, Benito Juarez Municipal Building
    ‪6 min walk‬
  • Place, Plaza 28
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Estudio 5

Estudio 5 | Premium bedding, down comforters, individually decorated

Estudio 5

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 7

Estudio 7 | Premium bedding, down comforters, individually decorated

Estudio 7

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 3

Estudio 3 | Premium bedding, down comforters, individually decorated

Estudio 3

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Estudio 8

Estudio 8 | Premium bedding, down comforters, individually decorated

Estudio 8

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 12

Estudio 12 | Premium bedding, down comforters, individually decorated

Estudio 12

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 13

Estudio 13 | Premium bedding, down comforters, individually decorated

Estudio 13

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 10

Estudio 10 | Premium bedding, down comforters, individually decorated

Estudio 10

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 14

Estudio 14 | Premium bedding, down comforters, individually decorated

Estudio 14

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Estudio 15

Estudio 15 | Premium bedding, down comforters, individually decorated

Estudio 15

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Estudio 11

Estudio 11 | Premium bedding, down comforters, individually decorated

Estudio 11

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Estudio 9

Estudio 9 | Premium bedding, down comforters, individually decorated

Estudio 9

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 6

Estudio 6 | Premium bedding, down comforters, individually decorated

Estudio 6

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 4

Estudio 4 | Premium bedding, down comforters, individually decorated

Estudio 4

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Estudio 1

Estudio 1 | Premium bedding, down comforters, individually decorated

Estudio 1

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Habitacion 16

Habitacion 16 | Premium bedding, down comforters, individually decorated

Habitacion 16

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Habitacion 19

Habitacion 19 | Premium bedding, down comforters, individually decorated

Habitacion 19

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Habitacion 17

Premium bedding, down comforters, individually decorated

Habitacion 17

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Habitacion 18

Premium bedding, down comforters, individually decorated

Habitacion 18

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Estudio 2

Estudio 2 | Premium bedding, down comforters, individually decorated

Estudio 2

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Cancun

City center stay.With a stay at this Downtown Cancun hotel, you'll be within half a mile (1 km) of Las Palapas Park and 9 miles (15 km) of Forum Beach. Also within 9 miles (15 km) are Cancun Convention Center and La Isla Shopping Mall.

What's nearby

  • Las Palapas Park - 1 min walk - 0.1 miles
  • Benito Juarez Municipal Building - 6 min walk - 0.4 miles
  • Plaza 28 - 9 min walk - 0.5 miles
  • Mercado 23 - 10 min walk - 0.5 miles
  • Plaza Las Americas - 3 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Cheester - ‬1 min walk
  • ‪Hunter Bar - ‬3 min walk
  • ‪Marquesitas Ricky - ‬3 min walk
  • ‪Restaurante los Alcatraces - ‬2 min walk
  • ‪Los Pescaditos - ‬5 min walk

About this property

Casa Balam Cancun

3-star adults-only hotel near Las Palapas Park
As a guest of Casa Balam Cancun, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Casa Balam Cancun also features laundry facilities, express check-out, and a front-desk safe. Parking is available for a fee.

This 3-star Cancun hotel is smoke free.

  • 1 building
  • 19 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
Casa Balam Cancun offers 19 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (MXN 150 per day)
  • Onsite parking options include a carport

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

Room amenities

Entertainment

  • 42-inch smart TV with digital channels
  • Streaming services

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Guests will receive an email from the property with reservation deposit payment information at the time of booking. The deposit is payable via a secure link immediately after booking.

Access methods

Access code, private entrance

Pets

  • Pets and service animals are not allowed at Casa Balam Cancun

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: MXN 150 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: MXN 400 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts debit cards and mobile payments; cash is not accepted
Mobile payment options include: PayPal
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts debit cards, mobile payments, and PayPal. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Pool access available from 9:30 AM to 10:30 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Palapas Suites Hotel Cancun
Palapas Suites Hotel
Palapas Suites Cancun
Cancun Palapas Suites Hotel
Palapas Suites
Balam
Cancun Palapas Suites
Casa Balam Cancun Hotel
Casa Balam Cancun Cancun
Casa Balam Cancun Hotel Cancun

Frequently asked questions

How close is Casa Balam Cancun to the airport?

Casa Balam Cancun is 11.4 mi (21-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Casa Balam Cancun?

As of Jun 24, 2026, prices found for a 1-night stay for 2 adults at Casa Balam Cancun on Jun 28, 2026 start from $52, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Casa Balam Cancun have an airport shuttle?

Airport shuttle services are not available at Casa Balam Cancun.

How close is Casa Balam Cancun to the beach?

This hotel is 7.1 mi (17-min drive) from Forum Beach and 16.8 mi (29-min drive) from Delfines Beach. Don't forget your sunscreen!

Does Casa Balam Cancun offer free breakfast?

Casa Balam Cancun does not offer free breakfast.

Is there a casino at Casa Balam Cancun?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (5-min drive) are nearby.

What time is check-in at Casa Balam Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Casa Balam Cancun?

Free parking is not available at this hotel. Self parking is available for MXN 150 per day.

Does Casa Balam Cancun have a pool?

Casa Balam Cancun features an outdoor pool. Guests can enjoy pool access from 9:30 AM to 10:30 PM.

Does Casa Balam Cancun have a spa?

There are no spa services available at this hotel.

How close is Casa Balam Cancun to downtown Cancun?

Casa Balam Cancun is 1.5 mi away from Cancun.

Casa Balam Cancun Reviews

Reviews

6.6
Rating 10 - Excellent. 10 out of 30 reviews
Rating 8 - Good. 4 out of 30 reviews
Rating 6 - Okay. 6 out of 30 reviews
Rating 4 - Poor. 5 out of 30 reviews
Rating 2 - Terrible. 5 out of 30 reviews

7.4/10

Cleanliness

5.8/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Geoffrey

Liked: Cleanliness
Disliked: Amenities
Pros: Self check in, large rooms, accurate photos, great location downtown near park, restaurants and bus station. Relatively quiet in the evening and morning. Some furniture near pool. Cons: weak WiFi, unheated pool, old uncomfortable pool furniture, no front desk Chatterjee at a low worse exchange rate to pay online via cars
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Julian

Liked: Cleanliness
Disliked: Staff & service
My first impression was not good as I was just about arriving to the property, there was loud music right beside the main door. As I went inside there was even more loud music as if there was a night club upstairs. The room in general was allright and was able to get good sleep in a comfy bed once the music stopped, although it wouldn't be a place I would comeback to as it was a self check in and no front desk or staff to help out if any problem arised, like when I asked for a normal favor to leave my luggage for a few hours while I attended an event and they wanted to charge me $50 pesos an hour for a service most hotels would offer for free as they had to bring someone over just for that.
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

luis

Liked: Cleanliness
Disliked: Staff & service, amenities
I stayed there for almost 2 weeks and everyday there was an issue, although all of them were minor, none of them were managed the right way. Customer service is non existent, rooms are extremely humid, the wifi signal is super weak. Is conveniently located and the rooms look good but overall my experience was not good.
Stayed 1 night in Sep 2022
Verified

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities

Nasty vile management, horrid stay

I never had a email or message about checkin. When I showed up a woman came out and I asked her if she worked there. She said scan the wall code and follow my checkin message. I said I didn’t have a message. She acted like she didn’t work there and spoke perfect English. I kept saying I don’t have a message to follow. I then said I guess I can’t checkin. Suddenly she started to help me only after I said I was leaving and finding another place since I had no message. The first room she gave me the sliding patio door lock was broken off. Unable to secure the room. Her answer was well it’s a balcony no one can get in. Yes they can. It’s a shared balcony the other room can just walk in. So she moved me next door in which the lock really didn’t work. I said I would take another room. A lesser room in which I paid for the balcony room but I needed a room that locked properly. So I took the ground floor room 2 that at least had proper locks. She was totally nasty and rude. She said room 2 was being cleaned and I would get a WhatsApp message when the room was ready. So I walked a half mile carrying luggage only to find out the room wasn’t ready. I said I’m going back to my hotel and I would be notified when the room was ready. The next day. I never spoke to this witch again until checkout. I did in fact contact the owner because she locked me out by changing the gate code without telling me. She was constantly changing the gate code so I was up letting people in locked out.
Stayed 28 nights in Feb 2025
Verified

6/10 Okay

gradiel

La alberca le da un plus al sitio, aunque según yo había reservado una habitación con cocineta la que me asignaron no fue así, cuando ingresé a la propiedad la administradora no fue nada amable, la habitación que me asignaron tiene ventanas de cristal como de 2 metros y da a la calle, solo la cubre una cortina corta casi transparente así que en la mañana entra todo el sol por la ventana y ya no se puede seguir durmiendo, la cama fue cómoda, el baño está bien y el agua caliente, la tv igual funciono, el clima y el frigobar, otro punto a considerar que la salida es a las 10 am, que eso se me hace muy temprano cuando en otros lugares es a las 11, la ubicación es buena esté cerca del parque de las palapas y ahí se puede comprar alimentos, cerca del ado como 5 minutos caminando, la zona es tranquila y segura
Stayed 1 night in Mar 2026
Verified

8/10 Good

Misael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Muy bien las instalaciones, el anfitrión tardaba en contestar, como que no le gusta su trabajo...
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

María Teresa

Liked: Cleanliness, amenities, property conditions & facilities
La habitación impecable, ubicación estupenda! Seguro y tranquilo, muy amables, lo recomiendo. Gracias
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

CLAUDIA SHARENY

Liked: Staff & service, property conditions & facilities
Lugar tranquilo y en buenas condiciones
Stayed 3 nights in Nov 2024
Verified

4/10 Poor

JOSE

Disliked: Staff & service, amenities, property conditions & facilities
Personal pija estúpida que no se entera. Web horrosa donde no ponen dirección. Difícil de ubicar. Mal señalizado. Absurdo e-mail en inglés he tenido que responder a 10 e-mail para una estancia de dos noches. Olor por todo el hotel y habitaciones. No funciona televisión ni pilas en mando de aire water sin tapa
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

Jorge

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Mal desde un inicio

Mi experiencia fue muy mala. Primero, el lugar no está bien identificado, pareciera una casa por lo que perdimos tiempo y recursos en encontrarlo. Segundo, llegamos y no tenían la reservación, a pesar de que en la app ya aparecía como reservado. Me indica que se comunicaron conmigo para realizar el pago pero no fue así, en otras oportunidades he recibido mensajes de los hoteles cuando tienen alguna notificación por correo electrónico y ellos nunca me notificaron. Cuando eres extranjero requieres del apoyo de alguien que esté en el hotel para apoyarte con esos problemas, pero ahí casi nunca se mantiene nadie. Finalmente, nos proporcionaron una habitación pero a pesar de que si aceptan tarjeta de crédito, por ser domingo no nos quisieron proporcionar el enlace de pago, por lo que nos complicaron la situación teniendo que conseguir el dinero de la reserva en efectivo y dejándonos sin nada de efectivo. Adicional, nos cobraron más por la habitación, a pesar de que en el sitio web de hoteles.com ya está fijado un precio.
Stayed 3 nights in Mar 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me pase 4 horas buscando el hotel marque a el numero y nadie contesto nunca
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we reached there they told us that they already informed expedia in November that their AC is not working and they cancelled all the reservation. But I found many people still coming in and getting room. We got a cheap deal from expedia so they thought why not make more money by telling us any lie and letting come-serve customers in for more money. They put us in one of their Airbnb far away further into downtown with bare minimum facilities. It was a really poor experience.
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing!! At check-in (I cant remember her name) but she was so warm and welcoming and helpful!! Boy did I make a perfect choice in place to stay. Can’t wait to come back again 😊🎒
Stayed 5 nights in Aug 2019
Verified

6/10 Okay

ANDREW

Liked: Cleanliness, property conditions & facilities, room comfort

Quirky hotel downtown

An unusual place. No hotel sign outside Just a bar and coffee shop ... hotel is in back. Pros: Room is new and great. Kitchenette with induction cooktop. Big smart TV. Cons: Room is humid, window to corridor which was brightly lit - thin curtains so room was not dark at night. Stayed two nights, room was not cleaned. No front desk.
Stayed 2 nights in Apr 2019
Verified

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente en todos los aspectos, higiene, atencion, queda muy cerca de la parada del bus, es una zona muy tranquila y confortable...
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo y buena atención lo recomiendo ampliamente
Stayed 4 nights in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
agradable,comodo limpio precio exelente personal muy amable si vienen a cancun estas suites perfectas para hospedarse
Stayed 7 nights in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exelente lugar muy centrico, todo a la mano cercano a la zona hotelera, la atencion muy buena exelente para quien quiera pasarla bien y por un exelente precio RECOMENDABLE
Stayed 4 nights in Nov 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, instalaciones modernas y nuevas, muy cerca de la zona hotelera y a unos pasos de plaza palapas. Cuenta con cocineta y frigobar, la piscina con buenísimas instalaciones y está en el segundo piso. Ampliamente recomendado
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

RAFAEL

Stayed 5 nights in Mar 2026
Verified

4/10 Poor

Kameal

Stayed 6 nights in Sep 2024
Verified

6/10 Okay

Karen

Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 4 nights in Dec 2023
Verified

8/10 Good

Jannik

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022
Verified

4/10 Poor

Alan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022