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The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5 star property
3.5-star beachfront resort near Playa del Carmen Maritime Terminal

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Photo gallery for The Reef Coco Beach Resort & Spa- Optional All Inclusive

Outdoor pool, pool umbrellas, sun loungers
In-room safe, blackout drapes, iron/ironing board, bed sheets
On the beach, sun loungers, beach umbrellas, beach towels
Buffet
Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • All inclusive

Explore the area

View in a map
Región 6, Calle Flamingo Lt 1 Mz 7, Luis Donaldo Colosio, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Place, Quinta Avenida
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Room Premium with Partial Sea View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium with Partial Sea View

  • 290 sq ft
  • Partial sea view
  • Sleeps 4

View all photos for Premium Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Premium Room, Garden View

8.0 out of 10
Very good
(9 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Superior Room

Room amenity

Fragata Beach Club Superior Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Fragata Beach Club Premium Room

Room amenity

Fragata Beach Club Premium Room

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Garden View

8.2 out of 10
Very good
(129 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Room, Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Superior Room, Pool View

7.6 out of 10
Good
(10 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Partial Ocean View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Premium Room, Partial Ocean View

8.2 out of 10
Very good
(11 reviews)
  • 312 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Garden View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Superior with Pool View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Superior with Pool View

  • 290 sq ft
  • Sleeps 4

View all photos for Room Premium with Garden View

In-room safe, blackout drapes, iron/ironing board, bed sheets

Room Premium with Garden View

  • 290 sq ft
  • Sleeps 4

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About the neighborhood

Playa del Carmen

On the beach.Within a 10-minute walk of this Luis Donaldo Colosio resort, you'll find Mamitas Beach and Playa del Carmen Main Beach. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 2 miles (3 km).
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Mamitas Beach - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Quinta Avenida - 11 min walk - 0.6 miles
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.0 miles
  • Gran Coyote Golf - 5 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪La Vagabunda - ‬5 min walk
  • ‪Piaggia Ristorante Ítalo Mediterráneo - ‬4 min walk
  • ‪San Lucho Mezcaleria - ‬7 min walk
  • ‪Pizza Italia - ‬6 min walk
  • ‪Quinta Parilla - ‬5 min walk

About this property

The Reef Coco Beach Resort & Spa- Optional All Inclusive

3.5-star beachfront resort near Playa del Carmen Maritime Terminal
Some rates at The Reef Coco Beach Resort & Spa- Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Reef Coco Beach Resort & Spa- Optional All Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

There are 5 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach resort also offers a complimentary children's club, an outdoor pool, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen resort.

  • 1 building
  • 196 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 5 bars or lounges
  • 8762 sq ft of conference space
  • 814 sq m of conference space
  • Built in 2003
  • Karaoke
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
The Reef Coco Beach Resort & Spa- Optional All Inclusive offers 196 accommodations with safes and hair dryers. Rooms open to furnished balconies. 32-inch LED televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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The Reef Playacar Beach Resort & Spa
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  • Pool
  • All inclusive
  • Spa
4.1 out of 5, Very Good, 1,012 reviews
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The price is $167
Nov 17 - Nov 18
Total with taxes and fees
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Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 32-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from September 17 2025 to September 24 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef Coco Beach Resort & Spa- Optional All Inclusive

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.76 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Coco Reef Beach
Coco Reef Beach Resort
Reef Coco Beach
Reef Coco Beach All Inclusive
Reef Coco Beach Playa del Carmen
Reef Coco Beach Resort
Reef Coco Beach Resort All Inclusive
Reef Coco Beach Resort All Inclusive Playa del Carmen
The Reef Coco Beach Resort All Inclusive
Reef Coco Beach All Inclusive Playa del Carmen
Reef Coco Resort Inclusive

Frequently asked questions

How close is The Reef Coco Beach Resort & Spa- Optional All Inclusive to the airport?

The Reef Coco Beach Resort & Spa- Optional All Inclusive is 23.4 mi (259-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

As of Oct 23, 2025, prices found for a 1-night stay for 2 adults at The Reef Coco Beach Resort & Spa- Optional All Inclusive on Oct 30, 2025 start from $134.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have an airport shuttle?

Airport shuttle services are not available at The Reef Coco Beach Resort & Spa- Optional All Inclusive.

How close is The Reef Coco Beach Resort & Spa- Optional All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive offer free breakfast?

The Reef Coco Beach Resort & Spa- Optional All Inclusive does not offer free breakfast.

Is there a casino at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

No, there is no casino at this resort, but Riviera Gran Casino (3-min drive) is nearby.

What time is check-in at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef Coco Beach Resort & Spa- Optional All Inclusive?

This resort offers free self parking.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a pool?

The Reef Coco Beach Resort & Spa- Optional All Inclusive features an outdoor pool and a children's pool. The property will be renovating the pool from September 17 2025 to September 24 2025 (completion date subject to change).

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a restaurant?

The Reef Coco Beach Resort & Spa- Optional All Inclusive is home to Samurai - premium only, which features Japanese cuisine.

Does The Reef Coco Beach Resort & Spa- Optional All Inclusive have a spa?

This resort has a spa, which features beach massages, body treatments, and reflexology.

How close is The Reef Coco Beach Resort & Spa- Optional All Inclusive to downtown Playa del Carmen?

The Reef Coco Beach Resort & Spa- Optional All Inclusive is 1 mi away from Playa del Carmen.

Reviews

The Reef Coco Beach Resort & Spa- Optional All Inclusive Reviews

7.8

Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 444 out of 1017 reviews
Rating 8 - Good. 255 out of 1017 reviews
Rating 6 - Okay. 161 out of 1017 reviews
Rating 4 - Poor. 72 out of 1017 reviews
Rating 2 - Terrible. 85 out of 1017 reviews

Reviews

10/10 Excellent

Jessica

Stayed 1 night in Jul 2025

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so kind and so much fun. We loved going to the beach everyday and the staff is amazing. Enjoyed my stay.
Stayed 7 nights in Jul 2025

6/10 Okay

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice and cozy. Although it’s not very large, it felt safe and easy to navigate — which was perfect for both my parents and young kids. Day 1: From transportation to check-in, everything went smoothly. All the staff we encountered were friendly, professional, and welcoming. Day 2: We learned that restaurant reservations are made daily, which meant waking up early just to secure a spot. We got up at 6:30 AM only to find that the Japanese restaurant was already fully booked. Surprisingly, the front desk was able to book us a reservation for the following day, which felt misleading considering we were told reservations are same-day only. Because of this confusion and inconsistency, I deducted one star. Departure Day: Unfortunately, our experience ended on a bad note. Our airport driver was unprofessional — driving unsafely while using his phone, which made us feel very uncomfortable. This kind of behavior is unacceptable, especially when guest safety is at risk. Deducting another star for this. Overall, the resort itself is beautiful and the staff (aside from the driver) were great. Despite the issues, we will definitely come back again — hoping for improvements next time.
Stayed 5 nights in Jul 2025

6/10 Okay

Lee Albert

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very nice and cozy. Although it’s not very large, it felt safe and easy to navigate — which was perfect for both my parents and young kids. Day 1: From transportation to check-in, everything went smoothly. All the staff we encountered were friendly, professional, and welcoming. Day 2: We learned that restaurant reservations are made daily, which meant waking up early just to secure a spot. We got up at 6:30 AM only to find that the Japanese restaurant was already fully booked. Surprisingly, the front desk was able to book us a reservation for the following day, which felt misleading considering we were told reservations are same-day only. Because of this confusion and inconsistency, I deducted one star. Departure Day: Unfortunately, our experience ended on a bad note. Our airport driver was unprofessional — driving unsafely while using his phone, which made us feel very uncomfortable. This kind of behavior is unacceptable, especially when guest safety is at risk. Deducting another star for this. Overall, the resort itself is beautiful and the staff (aside from the driver) were great. Despite the issues, we will definitely come back again — hoping for improvements next time.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nairy Leveron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a fun and enjoyable stay!! The staff is amazing. Definitely will return to them. Boris at the pool, the restaurant staff all of them are so sweet, so attentive. The front desk from The moment we got in until the day we left just ready to help and so happy to do it. Sad my trip is done but I know 100% Ill be going back to the reef coco beach
Stayed 7 nights in Jul 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

6/10 Okay

Mr. Joel

Traveled with family
Liked: Cleanliness, staff & service
It's ok but not really worth the price we paid.
Stayed 3 nights in Jul 2025

6/10 Okay

Angela, na

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 6 nights all inclusive. Food average, bar staff not too friendly. Beach has seaweed so smells and water brown. Would go somewhere else next time.
Stayed 6 nights in Jun 2025

8/10 Good

Juan

Traveled with family
I like drinks and food.i didn't like all the sargazo around the beach
Stayed 4 nights in Jul 2025

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice. The U-shape around the pool adds a quality of inclusiveness with the others. Unfortunately, noise late at night in one area or another was a problem for us. Music and other noise travels pretty much throughout the property. If you are sensitive to noise, this may not be a place for you. If the staff knows that there are truly quiet corners of the property, then they should make guests aware of that and guide them to those rooms. Even when I asked before making reservations and while staying there, I didn't learn of any quiet rooms. The sargassum this summer is awful - every beach suffers from it. Reef's efforts to keep it under control on their immediate beach and sea area bounded by a sargassum fence helped.
Stayed 4 nights in Jun 2025

8/10 Good

Angelica

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was ok the advertisement over sell it
Stayed 5 nights in May 2025

6/10 Okay

Jacqueline, Jamaica

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff is very friendly with the exception of one lady who was trying to sell us the package of buying a condo. Told her I wasn’t interested but since I was with my whole family I told her she could directly speak to them instead of trying to speak to me at the same time since I did t want her to waste her time on me. She took it offensively and said I was a “grosera”. The overall place is what you would expect an all inclusive to be. If you’re looking for authentic Mexican food this is not the place to eat at. It is close to 5th Ave where there are other popular places to eat and it’s easily walkable. The beach was filled with Sargassum which kinda of ruined our beach area and the smell was horrible but that’s uncontrollable. Alcoholic Drinks were just all very sweet. Safest thing to get is beer. Don’t think I would be coming back.
Stayed 4 nights in Jun 2025

6/10 Okay

Karina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jun 2025

4/10 Poor

Alicia

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The buffet food was terrible and the pillows were the most uncomfortable. The towels were rough and unpleasant.
Stayed 4 nights in Jun 2025

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities, room comfort

Don’t eat here

Very disappointing hotel. They could make it so much nicer for very little effort but a rundown seven hole pup, putt golf course and rough food selection and staff that either can’t get their stories straight or is outright lying to gas. It was very disappointing.
Stayed 3 nights in Jun 2025

4/10 Poor

Marvin Marcel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the room and the pool beautiful resort but the food was terrible I paid the extra 140 a day for all inclusive and the food was so bad we ended having to go down town for all our meals
Stayed 4 nights in Jun 2025

8/10 Good

Alejandro

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I appreciated the warm welcome, and some of the staff were very attentive. The place is clean and well-located, close to restaurants, shopping, supermarkets, and parks. However, I was a little disappointed with the beach. It wasn’t the best and was somewhat dirty. I also didn’t like how some people at the hotel tried to push promotions or convince me to buy things, it felt too aggressive, and I don’t enjoy that while on vacation. The beach towel policy was also frustrating. There were too many rules, and losing one comes with a $30 charge, which seems extremely expensive for a towel. I wish there was a bit more trust toward guests. We come to relax, not to steal. Aside from that, many of the people were friendly, and the hotel itself is beautiful.
Stayed 8 nights in Jun 2025

2/10 Terrible

Luis Alberto Villalba

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
During my stay, I encountered several serious issues that significantly impacted my experience and well-being. Most notably, the beach adjacent to the property was in extremely poor condition. It was unsafe and unusable due to a significant accumulation of sargazo (seaweed), which was left uncollected and rotting, emitting a strong odor and creating an unsanitary environment. Despite this being a known issue in the region, the hotel made no visible effort to clean or maintain the beach area for guests. More concerningly, the lack of cleanliness extended beyond the beach. General hygiene standards throughout the property were subpar, and I ultimately developed a severe dermatological condition during my stay — a direct consequence, I believe, of the hotel’s failure to maintain proper sanitary conditions. This has required medical attention and caused considerable distress. This experience was unacceptable, especially given the standards and expectations communicated by the hotel in its marketing materials. I trusted The Hotel to provide a safe, clean, and professionally managed environment, and that trust was completely violated.
Unhealthy, Unclean
Stayed 2 nights in Jun 2025

2/10 Terrible

Christopher

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a 4 star resort. More like a 2 star. Food was bland, seaweed smell was terrible. Beach was disgusting.
Stayed 4 nights in Jun 2025

8/10 Good

Leslee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super cute property with a great vibe. Staff was very friendly and helpful. I loved that there was a few beach clubs next door and it is walkable to downtown Playa. Downside food was not great and I agree with the other reviews about the beds. The beds were very firm, not the worst but not the best. Aside from that I would return.
Stayed 2 nights in Jun 2025

4/10 Poor

Tyler

Traveled with partner
Disliked: Amenities
Only stayed for a night because the nightly rate was cheaper than 2 day use passes. Property is not very large. Rooms are out dated. Food is what you'd expect from about a 2+ - 3 star resort. Definitely could not do 5+ days here. Did enjoy that the resort is a short walk to 5th Ave.
Stayed 1 night in Jun 2025

6/10 Okay

Annabel

Stayed 4 nights in Jun 2025

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, property conditions & facilities
Most of the staff was excellent, they definitely respond to friendly customers......as they should! At check in we were told we would not have a king sized bed because this was a family friendly resort, however when booking reservations for dinner we were told that no more than 4 could be seated together. The restaurant staf was excellent and had no problem seating all 6 of us together. The safe in our room was locked when we arrived and, after 3-4 times telling the front desk, we simply gave up. If it wasn't for the front desk and concierge service we would have given the staff a 5-star rating, that is really unfortunate. The activities were fun and you got out of them what you put in. Water aerobics, music trivia, bocce ball on the beach, disco at the sports bar and karaoke was all a really good time. It's a smaller resort and the beach is roped off, if you're looking for the Cancun type water, this wasn't it. Food was okay at the buffet, the Mexican and Italian restaurants and snack bar were delicious! I felt like this all-inclusive had more 'not included' items than most, but we had everything that we needed. Not a lot of extra activities for kids, yet I wasn't traveling with kids so I may have missed some things. This resort is what you pay for, however if you have to travel on a budget, it is clean and you'll have everything that you need. About 45 minutes from the airport
Stayed 4 nights in Jun 2025

2/10 Terrible

alex

Traveled with family and small children
Rooms are disgusting, shower floods the entire room. Food is absolutely unacceptable. Then they locked us out of the room after three days saying they undercharged us at check in . I paid in full on Expedia a month before our trip. The entire resort smells like diarrhea as well. This place needs to be bulldozed and sell the property. By the way I’m extremely easy going person and willing to look past certain things. this place is horrible
Stayed 5 nights in Jun 2025