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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
4.5-star adults-only hotel near Playa del Carmen Main Beach
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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Exterior
1 bedroom, in-room safe, blackout drapes, iron/ironing board
Billiards
Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Pool
  • Hot Tub
  • Parking included

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 482 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(118 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

  • 482 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(20 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

City center retreat .At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Micaela's - ‬2 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5-star adults-only hotel near Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and an outdoor pool. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.73 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the airport?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 21.6 mi (278-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Sep 8, 2025 start from $125.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have an airport shuttle?

Airport shuttle services are not available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to the beach?

This hotel is a short 3-minute walk from Playa del Carmen Main Beach and 3-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free breakfast?

Free breakfast isn’t provided at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, but buffet breakfast is offered for a fee of USD 10 per person. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, there is no casino at this hotel, but Riviera Gran Casino (14-min walk) is nearby.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel offers free self parking and valet parking.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features an indoor pool and an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant?

Yes, there are 3 restaurants on site.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a spa?

Pamper yourself with a day at Okom, where you can enjoy sports massages, body scrubs, and aromatherapy.

How close is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites to downtown Playa del Carmen?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is 0.4 mi away from Playa del Carmen.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 722 out of 1160 reviews
Rating 8 - Good. 242 out of 1160 reviews
Rating 6 - Okay. 96 out of 1160 reviews
Rating 4 - Poor. 50 out of 1160 reviews
Rating 2 - Terrible. 50 out of 1160 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

STEVEN

Clean
Stayed 4 nights in Aug 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing!! Friendly and helpful staff. Great location. Fantastic amenities. I would highly recommend this property and will definitely visit again!!
Stayed 4 nights in May 2025

10/10 Excellent

Scott Matthew

Stayed 7 nights in May 2025

10/10 Excellent

Eduardo

Stayed 3 nights in May 2025

10/10 Excellent

Kaleb

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2025

10/10 Excellent

Brianna

N
Stayed 5 nights in May 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property just off the strip. Food was good a bit bland in some cases good portion sizes. Rooftop was nice not too busy but busy enough. Staff were very friendly and helpful where necessary.
Stayed 4 nights in Apr 2025

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this resort more than once. Always a great time. Roof top bar and pool do not disappoint. Staff is always so friendly and eager to help! Spa is amazing!
Stayed 4 nights in May 2025

8/10 Good

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet and roof top pool!
Stayed 1 night in May 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The food is amazing!!
Stayed 4 nights in May 2025

10/10 Excellent

Jeff

Stayed 5 nights in May 2025

8/10 Good

R Christopher, Denton

Liked: Cleanliness, amenities
Humid, but otherwise as expected
Stayed 3 nights in May 2025

10/10 Excellent

Petra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great vacation.
Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fun place to stay - Rooftop pool has zen music quietly playing until about 10AM, then the DJ arrives & the subwoofers get energized! It’s an absolutely gorgeous view from up there, fun group of people (some day pass guests), a big bar, and kitchen for service to your cabana/table/lounger. Very reasonable & fantastic servers, I had Fransisco Miguel this past week, he was running around for 10 hours straight & superb at remembering every detail - plus a super nice guy! The entire team up there is great, overall the hotel has very good, friendly staff, it’s spotless & affordable - plus about a 1-minute walk to 5th Avenue, 3-4 minute walk to the beach…Mamitas beach club is at the dead end of the street 28. Enjoy! Tomasito
Stayed 1 night in May 2025

10/10 Excellent

Hyojin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2025

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved that only guests with cards are able to access the building, no children running in the halls since it's adult only. Very clean, very beautiful. The staff was amazingly friendly and helpful. Walking distance to EVERYTHING!
Stayed 3 nights in May 2025

8/10 Good

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Pool area to smal very noisy
Stayed 3 nights in May 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Many times we have stayed, great breakfasts, amazing location & the rooftop pool scene is hard to compare to! What a gorgeous view of the Caribbean sea…
Rooftop - Artwork
Rooftop view of the Sea
Panorama from the rooftop
Stayed 2 nights in May 2025

10/10 Excellent

Elzabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and friendly, great attention and quick follow-up with any issues.
Stayed 8 nights in May 2025

8/10 Good

June

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2025

10/10 Excellent

Yvette

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Reef 28 is a beautiful resort with wonderful staff and relaxing atmosphere for our 15th Anniversary. Staff members were great and the Roof Top offered great drinks and views and a wonderful atmosphere. As an adults only spot, it didn't have all the 24/7 activities, but provides a place to relax and have as much or as little excitement that you like. The rooms are absolutely beautiful; we stayed in the luxurious grand master suite with a partial ocean view. Room was spacious and well maintained. Although we were right below the roof bar, and also somewhat facing other restaurants/bars; we didn't have an issue with noise. Restaurants were lovely with a variety of food choices. And while there were several vegetarian options; there were very few truly vegan/plant based options, but the wait staff were very helpful in offering suggestions and making substitutions for us to have an enjoyable meal. We booked through Expedia, but still had excellent service for the most part. They do prefer you book directly with them. Trying to reach the hotel prior to our trip to arrange transportation was impossible (not sure if that was because we booked through Expedia). We had to make our own transport arrangements, which actually worked to our advantage. If you need transport suggestions, go with Cancun Elite!! Staff members worked hard to make our trip completely enjoyable! Hydrotherapy and Spa were also EXCELLENT! Would definitely stay here again, primarily because of excellent staff
Stayed 5 nights in May 2025

10/10 Excellent

Naomi D Ruiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Naomi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and staff was very friendly and helpful
Stayed 1 night in May 2025

8/10 Good

Donovan Austin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it
Stayed 4 nights in May 2025

8/10 Good

Daphney Tahisha, Hempstead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025