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Secrets The Vine Cancun - Adults Only - All Inclusive

5.0 star property
5-star adults-only property near La Isla Shopping Mall, connected to a shopping center

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Premium bedding, in-room safe, individually decorated
Terrace/patio
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Kukulcan Plaza Shopping Mall
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Ocean View King

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Deluxe Ocean View King

8.6 out of 10
Excellent
(64 reviews)
  • 474 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • 775 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Suite with Front Ocean View

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Honeymoon Suite with Front Ocean View

9.2 out of 10
Wonderful
(10 reviews)
  • 770 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, in-room safe, individually decorated

Master Suite Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • 1324 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite with Front Ocean View

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Master Suite with Front Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 1324 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

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Preferred Club Junior Suite Ocean View King

9.2 out of 10
Wonderful
(53 reviews)
  • 712 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean View

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Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 770 sq ft
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean View

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Preferred Club Master Suite Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 1324 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite with Front Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Master Suite with Front Ocean View

  • 1324 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, in-room safe, individually decorated

Junior Suite Ocean View King

8.4 out of 10
Very good
(13 reviews)
  • 712 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Deluxe Ocean View King

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View King

9.0 out of 10
Wonderful
(7 reviews)
  • 475 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite with Front Ocean View

Premium bedding, in-room safe, individually decorated

Preferred Club Honeymoon Suite with Front Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • 770 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Ocean View Double

8.6 out of 10
Excellent
(38 reviews)
  • 475 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Ocean View Double

Premium bedding, in-room safe, individually decorated

Preferred Club Deluxe Ocean View Double

7.8 out of 10
Good
(6 reviews)
  • 475 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Partial Ocean View King

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View King

9.2 out of 10
Wonderful
(12 reviews)
  • 475 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

Premium bedding, in-room safe, individually decorated

Deluxe Partial Ocean View Double

9.8 out of 10
Exceptional
(10 reviews)
  • 475 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Double Beds

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About the neighborhood

Cancun

Beachside getaway.Your stay at this Zona Hotelera property places you within 2 miles (3 km) of La Isla Shopping Mall and Iberostar Cancun Golf Course. Ballenas Beach and Nichupté Lagoon are also within half a mile (1 km).

What's nearby

  • Ballenas Beach - 2 min walk - 0.1 miles
  • Aquaworld - 11 min walk - 0.6 miles
  • Kukulcan Plaza Shopping Mall - 16 min walk - 0.9 miles
  • Oasis Arena - 19 min walk - 1.0 mile
  • Hotel Zone Beaches - 3 min drive - 1.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬1 min walk
  • ‪Club 91 Lounge - ‬7 min walk
  • ‪Restaurante Zen - ‬5 min walk
  • ‪La Madalena - ‬5 min walk
  • ‪Cafetto - ‬5 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

5-star adults-only property near La Isla Shopping Mall, connected to a shopping center
Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Secrets The Vine Cancun - Adults Only - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness center, and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • Meeting rooms
  • 22 sq ft of conference space
  • 2 sq m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Dining venue
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with safes and bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The onsite spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lbs per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

How close is Secrets The Vine Cancun - Adults Only - All Inclusive to the airport?

Secrets The Vine Cancun - Adults Only - All Inclusive is 11 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Secrets The Vine Cancun - Adults Only - All Inclusive?

As of Jan 20, 2026, prices found for a 1-night stay for 2 adults at Secrets The Vine Cancun - Adults Only - All Inclusive on Feb 13, 2026 start from $551.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Secrets The Vine Cancun - Adults Only - All Inclusive.

How close is Secrets The Vine Cancun - Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Secrets The Vine Cancun - Adults Only - All Inclusive offer free breakfast?

Secrets The Vine Cancun - Adults Only - All Inclusive does not offer free breakfast.

Is there a casino at Secrets The Vine Cancun - Adults Only - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (18-min drive) and Dubai Palace Casino (19-min drive) are nearby.

What time is check-in at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Secrets The Vine Cancun - Adults Only - All Inclusive?

This property offers free self parking and valet parking.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a pool?

Secrets The Vine Cancun - Adults Only - All Inclusive features 4 outdoor pools.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a restaurant?

Secrets The Vine Cancun - Adults Only - All Inclusive is home to Market Cafe, which features Mexican cuisine and ocean views.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a spa?

This property has a spa, which features body wraps, facials, and aromatherapy.

How close is Secrets The Vine Cancun - Adults Only - All Inclusive to downtown Cancun?

Secrets The Vine Cancun - Adults Only - All Inclusive is 0.6 mi away from Avenida Kukulkan.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1675 out of 2530 reviews
Rating 8 - Good. 446 out of 2530 reviews
Rating 6 - Okay. 229 out of 2530 reviews
Rating 4 - Poor. 87 out of 2530 reviews
Rating 2 - Terrible. 93 out of 2530 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Cierra

Stayed 3 nights in Dec 2025

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, amenities
Beautiful hotel! Food exceeded our expectations. Loved the pools, beach, entertainment, everything! Drinks were great also☺️
Stayed 5 nights in Dec 2025

8/10 Good

luis

Stayed 6 nights in Oct 2025

10/10 Excellent

Lexie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2025

10/10 Excellent

Lexie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not prepared for how much we could enjoy this property or the people there. It was the best vacation I have taken in years. The people were kind. The suite was generous and the property is beautiful.
Stayed 6 nights in Oct 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was top tier! Everyone was very friendly easy to talk to! The food is okay… you will survive off liquor and good vibes lol
Paleta and potato
A bird on the deck
Stayed 2 nights in Oct 2025

10/10 Excellent

Kyron

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in immaculate conditions with worm and welcoming staff. Eduardo, Oscar, Diego and Jose was world class with the customer obsession!
Stayed 6 nights in Oct 2025

4/10 Poor

William, Albuquerque

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel smelled like paint, room 1003 not completely stocked when checked in. Roof leaking outside front door floor had water every morning in front of door rags placed on floor
Stayed 6 nights in Oct 2025

10/10 Excellent

Liqaa

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing
Stayed 2 nights in Oct 2025

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apenas alimentação que esperávamos muito mais, tendo em vista que pesquisei muito sobre a gastronomia oferecida. O café da manhã realmente foi ótimo,
Stayed 4 nights in Oct 2025

10/10 Excellent

Dennys

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Secrets the Vine. The property was amazing and the beach was the highlight of the property. As always, the staff at the Secrets was superb. I will definitely visit the property again.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cynthia

Stayed 4 nights in Oct 2025

8/10 Good

TODD K

Stayed 3 nights in Oct 2025

6/10 Okay

Angelo

Stayed 6 nights in Oct 2025

10/10 Excellent

KUNHYUNG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent but the food wasn't great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Oct 2025

10/10 Excellent

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, quality food with quality service.
Stayed 3 nights in Oct 2025

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great food an d good vibes!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a true gem! From the moment we arrived, we were treated like VIPs. The staff is incredibly attentive, anticipating our every need with a smile. The property is absolutely gorgeous, and the easy access to the stunning, pristine beach made our stay perfect.
Stayed 3 nights in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Temiko

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Stayed 4 nights in Oct 2025

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice beach and pool areas. Restaurants were the biggest disappointment. Problems with service in the restaurants, food quality, wait times. Preferred club was not worth the upgrade. Preferred restaurant was the worst on the property. Preferred pool area was not as nice as other pools and the 21st floor lounge area for preferred guests was just a small room with a small bar and some snacks. Premium label liquor wasn’t offered at the pool or beach areas and only a few premium labels were offered. Junior suite was nice and had a large shower but only Pringles and m&m’s were offered as snacks in the room. We had to buy a bottle of wine to watch the Mexican night show. The 7 course Chefs table was a nice dinner but it was an extra $250 per couple. This property is in the hotel zone but not as close to the shopping area. Property was clean and well maintained although there was an horrible sewer odor near the entrance/ lobby area of the building which was also in the piano bar, Dragons restaurant and sports bar. There were some very nice aspects of this resort and many staff members that worked hard to please guests but for us it just fell short in the restaurants. If you are a “foodie” like we are, you may want to explore some other options. If you just want a clean resort, well maintained beach, nice pools, and a quiet atmosphere, this may be for you.
Stayed 6 nights in Oct 2025

8/10 Good

Austin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The view from our room was stunning, The food was around 6/10 my biggest issue was the staff tries way to hard to upsell bottles of wine every day for a “ better seat at one of there restaurants “ Not worth it.
Stayed 7 nights in Oct 2025

10/10 Excellent

Alexandre

Stayed 7 nights in Oct 2025

6/10 Okay

juan c, Miami

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I went there with my wife. We have been to Yucatan 5 times and to be honest, this property falls below expectations. From the check in I felt they were trying to sell me their spa and room upgrade. I never been to an all inclusive that tries so hard to sell you a bottle of wine. At every restaurant we went they will offer to speed up the sitting process if we decided to buy wine. They offer a decent selection but I refuse to buy a bottle with 300 to 400% markup, this is quite abusive. Also if you wanted to watch their show, you had to buy a bottle of wine. They require pants for the men to enter their restaurants and a lot of us that travel to the tropics don't pack those making it inconvenient. Another interesting point is their non smoking policy. They force you to go outside to the curb to smoke. I don't smoke but my wife does and frankly, they should have designated smoking areas and avoid their guest feel like outcasts. the room was OK, smelled humid and the AC didn't meet my expectations. The bed was comfortable. What they call a mini bar consisted in 4 small beers and a couple of sodas, nothing else. The beach was good as it has been during my other stays. The service was not to par. You have to take your own towels to the lounge chairs and pray to get an umbrella. To wrap things up, we won't be back there again.
Stayed 4 nights in Oct 2025