Hotel Riu Caribe - All Inclusive

3.5 star property
3.5-star beachfront property near Langosta Beach

Choose dates to view prices

Photo gallery for Hotel Riu Caribe - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Lobby
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Aerial view
1 bedroom, minibar, in-room safe, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast included
  • Spa

Explore the area

View in a map
Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪6 min walk‬
  • Place, Tortuga Beach
    ‪11 min walk‬
  • Place, Playa Tortugas
    ‪6 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

Double Room, Ocean View (U)

7.8 out of 10
Good
(270 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Standard

  • 376 sq ft
  • Sleeps 4

Double Room Standard with Partial Sea View

  • 376 sq ft
  • Sleeps 4

Double Suite Junior with Sea View

  • 398 sq ft
  • Sleeps 2

Double Room

  • 376 sq ft
  • Sleeps 4

Double Room with Sea View

  • 376 sq ft
  • Sleeps 4

Double Suite Junior with Sea View

  • 398 sq ft
  • Sleeps 2

Double Room (M)

8.8 out of 10
Excellent
(15 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Sea View (M)

8.4 out of 10
Very good
(5 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (E)

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 Double Bed

Double Room, Partial Sea View (L)

8.8 out of 10
Excellent
(5 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (L)

7.4 out of 10
Good
(3 reviews)
  • 344 sq ft
  • Sleeps 4

Double Room, Ocean View (B2C-US)

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed

Standard Room, Ocean View (C)

8.6 out of 10
Excellent
(14 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (C)

8.2 out of 10
Very good
(35 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (B2C-CA)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (B2C-CA)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room (Riu Party (M))

  • 344 sq ft
  • Sleeps 2
  • 2 Double Beds

Double Room, Oceanfront (M)

  • 344 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (M)

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party (U))

8.0 out of 10
Very good
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (U)

9.6 out of 10
Exceptional
(14 reviews)
  • 355 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (U)

9.2 out of 10
Wonderful
(12 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room (Swim-Up - Adults Only, U)

  • 388 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Standard Double Room (E)

  • 344 sq ft
  • Sleeps 4
  • 1 Double Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

Double Room, Oceanfront (B2C-US)

  • Sleeps 4
  • 1 King Bed

Double Room (Riu Party, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Swim-Up - Adults Only, B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (B2C-US)

  • Sleeps 2
  • 1 King Bed

Double Room (Riu Party, L)

  • 344 sq ft
  • Sleeps 2
  • 2 Double Beds

Standard Double Room, Oceanfront (L)

  • 344 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (RIU Party | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Double Room, 2 Bedrooms, Ocean View (U)

9.0 out of 10
Wonderful
(2 reviews)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms, Oceanfront (U)

8.0 out of 10
Very good
(1 review)
  • 355 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

Double Room, Connecting Rooms (C)

  • 355 sq ft
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room (RIU Party | C)

  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Oceanfront (C)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (C)

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Oceanfront (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, 2 Bedrooms, Oceanfront (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room ( Kid Free | C)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (Kids Free | B2C-CA)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room Luxury with View

  • 344 sq ft
  • Sleeps 2

Double Room with Sea View

  • 355 sq ft
  • Sleeps 2

Suite Junior with Sea View

  • 398 sq ft
  • Sleeps 2

Double Room Standard with Sea View

  • 355 sq ft
  • Sleeps 4

Suite Junior with Sea View

  • 398 sq ft
  • Sleeps 4

Double Room Standard

  • 344 sq ft
  • Sleeps 4

Double Room Standard with Sea View

  • 344 sq ft
  • Sleeps 4

You may also like

About the neighborhood

Cancun

On the beach.Within a 10-minute walk of this Zona Hotelera property, you'll find Langosta Beach and Tortuga Beach. Also, Nichupté Lagoon is within half a mile (1 km) and Escénica Tower is within 2 miles (3 km).

What's nearby

  • Langosta Beach - 6 min walk - 0.4 miles
  • Tortuga Beach - 11 min walk - 0.6 miles
  • Playa Tortugas - 6 min drive - 1.6 miles
  • Cancun Convention Center - 9 min drive - 2.4 miles
  • La Isla Shopping Mall - 19 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Breakfast - ‬1 min walk
  • ‪Las Olas - ‬4 min walk
  • ‪Swim-up Bar - ‬1 min walk
  • ‪Venecia - ‬4 min walk
  • ‪Wink Lobby Bar - ‬9 min walk

About this property

Hotel Riu Caribe - All Inclusive

3.5-star beachfront property near Langosta Beach
Hotel Riu Caribe - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Riu Caribe - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary children's club, a children's pool, and a health club. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

  • 506 guestrooms or units
  • 10 levels
  • 5 dining venues
  • 2 swim-up bars
  • 8 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Caribe - All Inclusive offers 506 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials, body treatments, and manicures and pedicures.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 8 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • TV in common areas
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Caribe - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Caribe
All Inclusive Riu Caribe
Caribe All Inclusive
Caribe Riu
Riu Caribe
Riu Caribe All Inclusive
Riu Caribe All Inclusive Cancun
Riu Caribe Cancun
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico
Riu Caribe Resort Cancun
Riu Caribe All Inclusive All-inclusive property Cancun
Riu Caribe All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Caribe - All Inclusive to the airport?

Hotel Riu Caribe - All Inclusive is 14.3 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Hotel Riu Caribe - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Caribe - All Inclusive.

How close is Hotel Riu Caribe - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Caribe - All Inclusive offer free breakfast?

Hotel Riu Caribe - All Inclusive offers free buffet breakfast every day from 7 AM to 11:30 AM.

Is there a casino at Hotel Riu Caribe - All Inclusive?

No, there is no casino at this property, but Royal Yak Casino and Sports Book (7-min drive) and Dubai Palace Casino (8-min drive) are nearby.

What time is check-in at Hotel Riu Caribe - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Hotel Riu Caribe - All Inclusive?

This property offers free self parking.

Does Hotel Riu Caribe - All Inclusive have a pool?

Hotel Riu Caribe - All Inclusive features 4 outdoor pools and a children's pool.

Does Hotel Riu Caribe - All Inclusive have a restaurant?

Yes, there are 5 restaurants on site.

Does Hotel Riu Caribe - All Inclusive have a spa?

This property has a spa, which features body treatments, massages, and facials.

How close is Hotel Riu Caribe - All Inclusive to downtown Cancun?

Hotel Riu Caribe - All Inclusive is 3.1 mi away from Avenida Kukulkan.

Hotel Riu Caribe - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1129 out of 1785 reviews
Rating 8 - Good. 343 out of 1785 reviews
Rating 6 - Okay. 177 out of 1785 reviews
Rating 4 - Poor. 59 out of 1785 reviews
Rating 2 - Terrible. 77 out of 1785 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family has been there multiple times now and all of the team members have been great. Isreal in the pool bar has been something special for us every time. This guy is friendly, accommodating and attentive to everyone we saw him come in to contact with. We will be ack because of his service and kindness.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible spot. Staff were professional, friendly and always ready to help
Stayed 7 nights in Jun 2025

10/10 Excellent

Maryam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, full of activities and relaxation
Stayed 5 nights in Apr 2025

6/10 Okay

Gabriela

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Me and my finance stayed here for a week, we enjoyed it not food options could get better we only really liked and ate at the steak restaurant the buffet side didn’t like the the pools closed early as well as the seim up bar, our room was nice always got cleaned overall I’d stay here again
Stayed 4 nights in Jul 2025

10/10 Excellent

Doris

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Genine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Everything was clean. Steakhouse was the best restaurant. Entertainment was amazing
Stayed 3 nights in Aug 2025

10/10 Excellent

Samir

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice resort with excellent staff always smiling and ready to help you out with anything.
Stayed 7 nights in Aug 2025

2/10 Terrible

Autumn

Disliked: Cleanliness, staff & service
Stayed 5 nights in Aug 2025

10/10 Excellent

Zerihun M

Traveled with family
Liked: Cleanliness, amenities
Wonder full
Stayed 5 nights in Aug 2025

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 4 nights in Aug 2025

10/10 Excellent

VICTOR

Stayed 5 nights in Aug 2025

8/10 Good

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good hotel. The buffet doesn’t have a huge variety of options, but the food quality and overall experience were very good. The entertainment is excellent. This was my first time at Riu Caribe, but I’ve stayed at other Riu hotels before, and in all of them the service has been very good, almost excellent.
Stayed 3 nights in Aug 2025

8/10 Good

Dana

Stayed 4 nights in Aug 2025

10/10 Excellent

Paul Phillip, Virginia Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

FERNANDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except for the specialty restaurants. Not many options and the ones available were self serve with buffett
Stayed 5 nights in Jul 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was fantastic The facility needed upgrading, which includes cleaning, painting, signage. Upon checking in mini bar was not stocked, no water bottles to make coffee in the morning, no coffee placed in the room, the air conditioning didn’t work and the entrance lightbulb was blown out. This is the reason why I did not join your rewards program. First impression was not good at all. I used your facility in Costa Rica and it was fantastic. This vacation needed a lot more work for me to join your club
Stayed 3 nights in Jul 2025

6/10 Okay

Ludwin Albert

10/10 Excellent

Tanaiyha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and fun, the food was delicious, and the resort was beautiful!
Stayed 4 nights in Jul 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Jeremy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I didn’t like one of the service member on the front Desk named Keyla, she was rude very disrespectful and tried to assume words my kids didn’t say and situations not even close to what was happening even treated on me to call the police. She didn’t let me speak almost to the point that the General manager (yisela) a very professional and educated woman had to have a talk with me cuz there was no way for me to comunicate with Keyla which is very bad for customer service.
Stayed 6 nights in Jul 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Jul 2025

10/10 Excellent

Aliyah

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great property
Stayed 4 nights in Jul 2025

10/10 Excellent

Kiarra

Liked: Cleanliness, amenities
Very clean, food was great, resort was extremely nice and convenient, guest reps were polite and friendly.
Stayed 3 nights in Jul 2025

4/10 Poor

Rio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Yahaira Mariela

Stayed 4 nights in Jul 2025