See all properties

Krystal Cancun All Inclusive

4.0 star property
4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center

Choose dates to view prices

Photo gallery for Krystal Cancun All Inclusive

4 restaurants, breakfast, lunch served; local and international cuisine
4 restaurants, breakfast, lunch served; local and international cuisine
Lobby
View from room
Outdoor pool, pool umbrellas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Hot Tub
  • All inclusive
  • Room service
  • Housekeeping

Explore the area

View in a map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪5 min walk‬
  • Forum Beach
    ‪6 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

Luxury Double Room, 2 Double Beds, Balcony, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.0 out of 10
Good
(34 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

Luxury Double Room, 1 King Bed, Ocean View | In-room safe, blackout drapes, iron/ironing board

Luxury Double Room, 1 King Bed, Ocean View

  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

Krystal Club with Balcony Ocean View, Two Double Beds | In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

Family Studio, 1 King Bed with Sofa bed, Sea View | In-room safe, blackout drapes, iron/ironing board

Family Studio, 1 King Bed with Sofa bed, Sea View

  • 431 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, King Bed

In-room safe, blackout drapes, iron/ironing board

Krystal Club with Balcony Ocean View, King Bed

7.0 out of 10
Good
(17 reviews)
  • 366 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, City View

Standard Double Room, 2 Double Beds, City View | In-room safe, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, City View

  • 344 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

In-room safe, blackout drapes, iron/ironing board

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.6 out of 10
Excellent
(9 reviews)
  • 344 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | In-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, City View

8.2 out of 10
Very good
(31 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
2 outdoor pools, sun loungers

Hilton Cancun, an All-Inclusive Resort

Cancun
  • On private beach
  • Pool
  • All inclusive
  • Pet friendly
4.3 out of 5, Excellent, 3,287 reviews
$383 nightly
The price is $383
Sep 15 - Sep 16
Total with taxes and fees
Hilton Cancun, an All-Inclusive Resort

About the neighborhood

Cancun

On the beach.At this Zona Hotelera hotel, you'll be well placed to visit Gaviota Azul Beach and Cancun Convention Center, both within a 5-minute walk. La Isla Shopping Mall and Langosta Beach are also within 3 miles (5 km).

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • Cancun Convention Center - 5 min walk - 0.3 miles
  • Forum Beach - 6 min walk - 0.4 miles
  • Chac Mool Beach - 14 min walk - 0.8 miles
  • Hotel Zone Beaches - 8 min drive - 2.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Coco Bongo - ‬5 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Hooters - ‬3 min walk
  • ‪Vips - ‬2 min walk
  • ‪Mandala - ‬3 min walk

About this property

Krystal Cancun All Inclusive

4-star all-inclusive hotel near La Isla Shopping Mall, connected to the convention center
Krystal Cancun All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Cancun All Inclusive like a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive hotel also offers a children's pool, a hot tub, and a fitness center. Free self parking and valet parking are available.

This 4-star Cancun hotel is smoke free.

  • 502 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Built in 1981
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Swim-up bar
Krystal Cancun All Inclusive offers 502 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 42-inch LED televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Exterior

Krystal Grand Cancun All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Kids pool
3.7 out of 5, Good, 1,003 reviews
$235 nightly
The price is $289
Sep 10 - Sep 11
Total with taxes and fees
Krystal Grand Cancun All Inclusive

Property amenities

Family friendly

  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • 42-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Krystal Cancun
Krystal Cancun All Inclusive Hotel
Krystal Cancun All Inclusive Cancun
Krystal Cancun All Inclusive Hotel Cancun

Frequently asked questions

How close is Krystal Cancun All Inclusive to the airport?

Krystal Cancun All Inclusive is 14.7 mi (24-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Sep 9, 2025, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Sep 10, 2025 start from $219.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Krystal Cancun All Inclusive have an airport shuttle?

Airport shuttle services are not available at Krystal Cancun All Inclusive.

How close is Krystal Cancun All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Krystal Cancun All Inclusive offer free breakfast?

Krystal Cancun All Inclusive does not offer free breakfast.

Is there a casino at Krystal Cancun All Inclusive?

No, there is no casino at this hotel, but Royal Yak Casino and Sports Book (11-min drive) and Dubai Palace Casino (13-min drive) are nearby.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Krystal Cancun All Inclusive?

This hotel offers free self parking and valet parking.

Does Krystal Cancun All Inclusive have a pool?

Krystal Cancun All Inclusive features an outdoor pool and a children's pool.

Does Krystal Cancun All Inclusive have a restaurant?

There are 4 onsite restaurants, offering options like local and international cuisine, a poolside location, and ocean views.

Does Krystal Cancun All Inclusive have a spa?

This hotel has a spa, which features body scrubs, facials, and aromatherapy.

How close is Krystal Cancun All Inclusive to downtown Cancun?

Krystal Cancun All Inclusive is 2.9 mi away from Avenida Kukulkan.

Reviews

Krystal Cancun All Inclusive Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 456 out of 1180 reviews
Rating 8 - Good. 284 out of 1180 reviews
Rating 6 - Okay. 209 out of 1180 reviews
Rating 4 - Poor. 103 out of 1180 reviews
Rating 2 - Terrible. 128 out of 1180 reviews

Reviews

10/10 Excellent

Maria

Stayed 5 nights in Jun 2025

10/10 Excellent

MIGUEL

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here and I love the service and location
Stayed 3 nights in Jun 2025

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
I loved the pool amenities. All staff was super nice!
Stayed 2 nights in May 2025

6/10 Okay

Shahera

Liked: Cleanliness
Stayed 6 nights in Apr 2025

4/10 Poor

Andy Minh Tri

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and kind - we got 3 rooms and that’s when the stay went down hill, we had to change rooms due to our A/C being broken, our second room had a sewer flood transpire and then had to change rooms unexpectedly- promised a fruit basket and got 3 apples and some strawberries from the bar. Our last room, had the toilet overflow the whole 5 days we were there. I feel like it needs to be reconstructed completely.
Stayed 4 nights in Jun 2025

6/10 Okay

Abraham

Traveled with partner, Traveled with family
Liked: Cleanliness
Staff was very friendly..but they want to sell u everything which is uncomfortable...rooms definitely need renovation and maintenance..food was average on the buffet
Stayed 9 nights in May 2025

10/10 Excellent

Zachary Kyle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best expedience ever with the exception of them trying to sell you a travel membership when you arrive. That was very a very unpleasant situation.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ulanbek

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the corner unit, where we could open the windows from front that is facing to the ocean and the side, which is facing to half ocean and half city. It also had a balcony facing to ocean, overall, it was a beautiful room. We loved it. And it was all inclusive. Restaurants were amazing. We loved all the food and service. I would definitely recommend this place to my friends and family. Only thing we didn’t like was elevator It was slow, but we were staying on the fourth floor and we were having so much fun that we didn’t really care about the elevator, on the second day we got used to using the stairs 😁
Stayed 3 nights in May 2025

2/10 Terrible

Judith

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I been I Cancun 100 times and this place has been the worse I have ever been, the service is so bad the rooms are so hot ac doesn’t work, they had construction working on top of us so we could never sleep and ask to change us to different room and nothing we couldn’t even get water I will never go back to that place
Stayed 5 nights in May 2025

6/10 Okay

Stefanie

Stayed 3 nights in May 2025

2/10 Terrible

Abel Cortes

Traveled with partner
Disliked: Cleanliness
Doesn’t feel like Cancun! Needs a lot of improvement! Some beer you had to buy wasn’t ( all included )
Stayed 4 nights in May 2025

10/10 Excellent

Ashley

Stayed 4 nights in May 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in May 2025

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean & such a beautiful view! We had the Romantic Suite and they treated us to rose petals in a heart shape on our bed with tasty macaroons and champagne. The food at the buffets was always delicious and fresh. One of the servers, Cecee, was especially thoughtful and attentive. A fantastic experience all around.
Stayed 5 nights in Mar 2025

10/10 Excellent

Quanesha

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 3 nights in May 2025

10/10 Excellent

Blanca Ellena

Stayed 6 nights in May 2025

6/10 Okay

Amber R

Traveled with family
Liked: Cleanliness, amenities
It was a nice hotel food was good but the room was my biggest complaint no full body mirror
Stayed 4 nights in May 2025

10/10 Excellent

R.

Stayed 2 nights in May 2025

8/10 Good

Jean Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Rex Jerome Best

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just spent a week at the Hotel Krystal Cancun and had a really good time. A lot of maintenance was going on but they did a really good job of not interfering with guest’s stay. Food was pretty good except for at the Pecadaria, it was great there! Ask for Antonio to be your server at Pescadaria. He is excellent and the hotel is lucky to have him. He could give some of the bartenders a lesson in customer service. Drinks were OK, little bit watered down. Not all of the liquor displayed is available for all inclusive guests. Some you have to pay for. Roman was pretty comfortable. Stayed in a Krystal Klub room that was suppose to be newly renovated but it needed work. Lobby staff was very helpful with questions. The beach in this area is in a very desirable part of the beach. The hotel is also located in a very convenient area to nightlife and shopping. There is a grocery store nearby if you need items and there is also a bus stop nearby that is very easy to use to move around the hotel zone area.
Stayed 6 nights in May 2025

6/10 Okay

Kerry

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location, the buffet was not very good, a lot of the food is cold, and breakfast is not great, but the beach bar was great. We loved the asian restaurant and Mexican restaurant. Struggled to find shade anywhere as only a handful of umbrellas. We had no issue getting a sunbed in the sun. Beach is beautiful. The pool was only waist deep everywhere so our knees were Dore by end of trip crouching down. We wished the beach bar stayed open longer, the only place upu can get a drink after 6.30 is the lobby bar and it does feel like you are sat in a lobby, so we went out every night. We probably would stay again as the location was amazing, rooms were comfortable, we did not hear any noise at all from the nightclubs in our room.
Stayed 7 nights in May 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ruth

Love it 💜
Stayed 4 nights in May 2025