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Hotel 28

3.0 star property
3-star hotel near Mercado 28

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Photo gallery for Hotel 28

Poolside bar
Exterior
Exterior
Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Place, Mercado 28
    ‪2 min walk‬
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, Las Palapas Park
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Two Bedroom Deluxe Suite

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Studio Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Studio Suite

8.8 out of 10
Excellent
(8 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Exterior

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About the neighborhood

Cancun

Heart of Cancun.A stay at this Downtown Cancun hotel places you within half a mile (1 km) of Mercado 28 and 3 miles (5 km) of Cancun Mall. Langosta Beach and Tortuga Beach are also within 6 miles (10 km).

What's nearby

  • Mercado 28 - 2 min walk - 0.1 miles
  • Plaza 28 - 6 min walk - 0.4 miles
  • Las Palapas Park - 9 min walk - 0.5 miles
  • Mercado 23 - 14 min walk - 0.8 miles
  • Plaza Las Americas - 3 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Mr. Habañero - ‬3 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪Doña Fany - ‬1 min walk
  • ‪Cocktelería El Cejas - ‬2 min walk

About this property

Hotel 28

3-star hotel near Mercado 28
Hotel 28 offers its guests an outdoor pool, a terrace, and room service (during limited hours). Public spaces have free WiFi. You can enjoy a drink at the pool bar. A shuttle from the hotel to the airport (available 24 hours) and a beach shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 13 guestrooms or units
  • Towels for the beach
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Terrace
  • Smoking in designated areas
  • Bar by the pool
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Property amenities

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from May 1 2026 to July 1 2026 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel 28

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. Guests can access their rooms with a mobile device.

Property Registration Number 002-025-002585/2026

We should mention

  • Pool access available from 9:00 AM to 10:00 PM.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Frequently asked questions

How close is Hotel 28 to the airport?

Hotel 28 is 11.2 mi (26-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel 28?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Hotel 28 on Jun 30, 2026 start from $66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel 28 have an airport shuttle?

Hotel 28 offers a shuttle from the hotel to the airport 24 hours a day, at scheduled times, for a charge of MXN 850 per vehicle.

How close is Hotel 28 to the beach?

This hotel is 5.1 mi (10-min drive) from Langosta Beach and 5.3 mi (13-min drive) from Tortuga Beach. Don't forget your sunscreen!

Does Hotel 28 offer free breakfast?

Free breakfast isn’t provided at Hotel 28, but continental breakfast is offered for a fee of MXN 150 for adults and MXN 120 for children. It's available every day from 9:00 AM to 11:00 AM.

Is there a casino at Hotel 28?

No, there is no casino at this hotel, but PlayCity Casino (20-min walk) and Royal Yak Casino and Sports Book (3-min drive) are nearby.

What time is check-in at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM.

Is there free parking at Hotel 28?

This hotel offers free self parking.

Does Hotel 28 have a pool?

Hotel 28 features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 10:00 PM.

Does Hotel 28 have a spa?

There are no spa services available at this hotel.

How close is Hotel 28 to downtown Cancun?

Hotel 28 is 1.1 mi away from Cancun.

Hotel 28 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 110 out of 126 reviews
Rating 8 - Good. 7 out of 126 reviews
Rating 6 - Okay. 5 out of 126 reviews
Rating 4 - Poor. 1 out of 126 reviews
Rating 2 - Terrible. 3 out of 126 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

THADINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed there one night before flying back home. Very clean and the staff were very friendly and helpful.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, large suites, pool nice,
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness location except for the parking. We are only there a couple nights that was great. Regards
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Clean room and great staff. Felt very safe
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. AC worked great. Staff were very friendly and helpful. Some issues at certain times where there was no water, but for us was not an issue.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Pierre-Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the place and location near the market. Clean place with comfortable amenities.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Linh

Liked: Cleanliness, amenities, property conditions & facilities
Staff are super nice. Room is good. However a lot of small flies in the room and bathroom.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Belsie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the facility very clean!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mary Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a new, small, and very nicely appointed hotel. It's quiet, friendly, and located near a small market and a fabulous, authentic Parrilla serving great meats and small dishes. A ten minute walk takes you to Parque de las Palapas, a vibrant community facility full of local families, music, shops, bathrooms, and a children's playground. We enjoyed visiting the hotel strip and beach during the day but were happy to be staying in this lovely neighborhood an Uber ride away Cancun's Las Vegas like vibe.
Parque de las Palapas
The park is full of families on Saturday night.
Small hotel, in the midst of a real neighborhood.
Great grill across the streat.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chinching

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

MARCO ANTONIO

Liked: Cleanliness, amenities, property conditions & facilities
excelente
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Upgraded room was far larger than expected. Away from expensive beach properties. 15 minute walk from ADO bus terminal.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Modern, clean hotel in good location. Friendly, helpful staff.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities
Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.
Stayed 9 nights in Dec 2025
Verified

10/10 Excellent

Matty Michael

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very kind and helped us with everything we need. Room was very clean and had everything cleaned each day
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff. Very welcoming.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Yusniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel l, true hidden gem
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. nice comfortable beds. Close to Market 28. Had mini kitchen,ideal for making a few light meals. Works well for non couple travellors since both rooms have king beds and TV access.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, Francisco the manager was very nice and professional will be staying here again soon.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025