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Hilton Cancun, an All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Hilton Cancun, an All-Inclusive Resort

2 outdoor pools, sun loungers
2 outdoor pools, sun loungers
Restaurant
1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Highway 307, Cancun, QROO, 77500
  • Xoximilco
    ‪12 min drive‬
  • Moon Palace Golf Club
    ‪13 min drive‬
  • Petempich Bay
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for CONNECTING SUNSET VW W/1KING OR 2 QUEENS

View from room

CONNECTING SUNSET VW W/1KING OR 2 QUEENS

  • 430 sq ft
  • Valley view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for SWIM UP POOL VIEW ONE KING BED GUESTROOM

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

SWIM UP POOL VIEW ONE KING BED GUESTROOM

8.4 out of 10
Very good
(9 reviews)
  • 430 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for PRESIDENTIAL 2 BEDROOM SUITE

PRESIDENTIAL 2 BEDROOM SUITE | Living area

PRESIDENTIAL 2 BEDROOM SUITE

  • 2100 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM PARLOR SUITE-KING BED

  • 1640 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for SUNSET VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

SUNSET VIEW TWO QUEEN BEDS GUESTROOM

9.0 out of 10
Wonderful
(96 reviews)
  • 430 sq ft
  • Valley view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SUNSET VIEW ONE KING BED GUESTROOM

Hair dryer, bathrobes, towels

SUNSET VIEW ONE KING BED GUESTROOM

8.8 out of 10
Excellent
(48 reviews)
  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

OCEAN FRONT CORNER TWO QUEEN BEDS GUESTROOM

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

DELUXE OCEAN FRONT ONE BEDROOM SUITE-KING BED

9.4 out of 10
Exceptional
(3 reviews)
  • 860 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN VIEW ONE KING BED GUESTROOM

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN VIEW ONE KING BED GUESTROOM

9.0 out of 10
Wonderful
(33 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

OCEAN VIEW TWO QUEEN BEDS GUESTROOM

8.8 out of 10
Excellent
(88 reviews)
  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

Hair dryer, bathrobes, towels

HIGH FLOOR OCEAN VIEW ONE KING BED GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM SUITE - KING BED

OCEAN FRONT ONE BEDROOM SUITE - KING BED | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM SUITE - KING BED

9.4 out of 10
Exceptional
(9 reviews)
  • 830 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for CONNECTING OCEAN VW W/1KING OR 2 QUEENS

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

CONNECTING OCEAN VW W/1KING OR 2 QUEENS

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds OR 1 King Bed

View all photos for FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

FAMILY 2 BEDROOM SUITE-KING BED-2 QUEEN BEDS

9.6 out of 10
Exceptional
(13 reviews)
  • 860 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

HIGH FLOOR OCEAN VIEW TWO QUEEN BEDS GUESTROOM

  • 430 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM MASTER SUITE-KING BED

  • 830 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT ONE BEDROOM SUITE - TWO QUEEN BED

7.0 out of 10
Good
(2 reviews)
  • 830 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

Hair dryer, bathrobes, towels

SWIM UP POOL VIEW TWO QUEEN BEDS GUESTROOM

9.2 out of 10
Wonderful
(44 reviews)
  • 430 sq ft
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

View from room

ONE KING BED GUESTROOM MOBILITY ACCESSIBLE

9.6 out of 10
Exceptional
(7 reviews)
  • 430 sq ft
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for OCEAN FRONT CORNER ONE KING BED GUESTROOM

OCEAN FRONT CORNER ONE KING BED GUESTROOM | 1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

OCEAN FRONT CORNER ONE KING BED GUESTROOM

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Superior with Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Double Room Superior with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior with Sea View

1 bedroom, hypo-allergenic bedding, in-room safe, iron/ironing board

Double Room Superior with Sea View

  • Sea view
  • Sleeps 3

View all photos for Suite

Lobby

Suite

  • Sleeps 3

Double Room Superior with Sea View

  • Sea view
  • Sleeps 3

Double Room Standard

  • Sleeps 3

Double Room Standard with View

  • Sleeps 3

Double Room Superior with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cancun

Beachfront retreat .Within a 5-minute walk of the property, you'll find West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are also within 6 miles (10 km).

What's nearby

  • Xoximilco - 12 min drive - 4.9 miles
  • Moon Palace Golf Club - 13 min drive - 5.3 miles
  • Riviera Cancun Golf Resort - 22 min drive - 8.9 miles
  • Puerto Morelos Beach - 23 min drive - 12.4 miles
  • Petempich Bay - 25 min drive - 10.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬14 min drive
  • ‪Grand Central Buffet - ‬16 min drive
  • ‪Agave Mexican Cuisine - ‬17 min drive
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬17 min drive

About this property

Hilton Cancun, an All-Inclusive Resort

4.5-star beachfront property near Moon Palace Golf Club
Hilton Cancun, an All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Bring your whole family to Hilton Cancun, an All-Inclusive Resort for summer fun including 2 outdoor swimming pools, a complimentary water park, and a complimentary children's club.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a steam room. You'll have access to the outdoor pool at a partner property. Valet parking is free.

This 4.5-star Cancun property is smoke free.

  • 714 guestrooms or units
  • 7 levels
  • 2 bars by the pool
  • Meeting rooms
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
  • Swim-up bar
Hilton Cancun, an All-Inclusive Resort offers 714 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Cancun property provides complimentary wireless Internet access. Bathrooms include bathrobes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Rollaway/extra beds (complimentary) are also available.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Kayaking
  • Outdoor pool (guest access)
  • Paddleboard
  • Playground
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1540 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 51 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1540 per accommodation (varies based on length of stay)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cancun an All Inclusive Resort
Hilton Cancun, an All-Inclusive Resort Cancun
Hilton Cancun, an All-Inclusive Resort All-inclusive property

Frequently asked questions

How close is Hilton Cancun, an All-Inclusive Resort to the airport?

Hilton Cancun, an All-Inclusive Resort is 9.5 mi (18-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?

As of Jul 1, 2025, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on Jul 7, 2025 start from $408.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Cancun, an All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Hilton Cancun, an All-Inclusive Resort.

How close is Hilton Cancun, an All-Inclusive Resort to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Hilton Cancun, an All-Inclusive Resort offer free breakfast?

Hilton Cancun, an All-Inclusive Resort does not offer free breakfast.

Is there a casino at Hilton Cancun, an All-Inclusive Resort?

No, there is no casino at this property.

What time is check-in at Hilton Cancun, an All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Hilton Cancun, an All-Inclusive Resort?

This property offers free valet parking.

Does Hilton Cancun, an All-Inclusive Resort have a pool?

Hilton Cancun, an All-Inclusive Resort features 2 outdoor pools and a children's pool.

Does Hilton Cancun, an All-Inclusive Resort have a restaurant?

Yes, there is a restaurant on site.

Does Hilton Cancun, an All-Inclusive Resort have a spa?

There are no spa services available at this property.

How close is Hilton Cancun, an All-Inclusive Resort to downtown Cancun?

Hilton Cancun, an All-Inclusive Resort is 14.5 mi away from Cancun.

Hilton Cancun, an All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1932 out of 3250 reviews
Rating 8 - Good. 690 out of 3250 reviews
Rating 6 - Okay. 315 out of 3250 reviews
Rating 4 - Poor. 163 out of 3250 reviews
Rating 2 - Terrible. 150 out of 3250 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hardy

Stayed 4 nights in May 2025

10/10 Excellent

Michael

Liked: Property conditions & facilities
I liked everything about this property I can’t think of anything I didn’t like.
Stayed 10 nights in May 2025

10/10 Excellent

Oreal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hospitable, great food with varieties, coffee shop, family friendly, and I absolutely love the fact that they have lactose milk for my toddler son
Stayed 7 nights in May 2025

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Vladislav A

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Hilton. Two minor complaints, bathrooms next to gym were down and some kids pool fountains did not function.
Stayed 4 nights in Apr 2025

10/10 Excellent

Massiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most positive things to say about this property. Staff are friend and helpful. Property is clean and close to the Airport and excursions. I will definitely come back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 3 nights in Mar 2025

10/10 Excellent

cathleen

Stayed 7 nights in Mar 2025

10/10 Excellent

Gretel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is excellent , gourmet food, customer service is 20/10 . I will come back for sure.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Yushan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place and friendly staff. Food at Italian restaurant was the best.
Stayed 5 nights in Mar 2025

8/10 Good

Julia

Liked: Staff & service
Stayed 4 nights in Mar 2025

8/10 Good

Holly

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Anna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Pros: 1. Delicious & High-Quality Food – Great variety, fresh fruits (mango, guava, figs), and excellent dinner options. The café serves great coffee, sandwiches, salads (try the spinach and berry salad), and desserts like goat cheesecake. 2. Convenient App – Easy booking for dining and exploring facilities. 3. Spacious, Well-Maintained Rooms – Clean, comfortable, and well-designed. 4. Beautiful Resort Layout – Separate areas for adults and families, well-maintained pools and grounds. 5. Kids Club for Under 4s – Playground and play areas available with parental supervision. 6. Plenty of Space – Even during peak season, the beach and pools never felt overcrowded. Check-in/out was smooth, with no extra charges or deposits. Cons (Did Not Affect Our Experience): 1. Restaurant Booking Issues – Auma isn’t available via the app and must be booked through the concierge. 2. Some Noisy Rooms – Connecting rooms can be loud, but switching the room was easy. 3. Limited Uber Access – You can arrive by Uber but can’t request one from the hotel; Uber doesn’t operate from the airport. 4. Seaweed on the Beach – Cleaned daily but still noticeable. 5. Staff Could Be More Engaged – Helpful but could be friendlier.
Stayed 7 nights in Mar 2025

2/10 Terrible

Xuanna

Stayed 7 nights in Mar 2025

10/10 Excellent

Johanna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my two friends and i stayed here for college spring break and had an amazing time! it’s mostly families and older couples but we weren’t looking for the classic spring breaker experience so it was perfect. The food is pretty average but the steak house restaurant was fire. my friend is gluten free and they were very accommodating and she had plenty of options
Stayed 4 nights in Mar 2025

8/10 Good

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Basel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning 😍
Stayed 7 nights in Mar 2025

10/10 Excellent

Tarandeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property apart from the beach area. Lots of sea weed and narrow beach area , so beach lovers might be disappointed. Everything else is great be it property, staff, cleanliness, food options , events, restaurants.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tera

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities
Excellent service, amazing food, fantastic drinks. Beautiful views
Stayed 5 nights in Mar 2025

10/10 Excellent

KAIS

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was great staying, very clean and great stuff
Stayed 5 nights in Dec 2024

6/10 Okay

Debbie

Traveled with family
Liked: Cleanliness, staff & service
3/5 stars – An okay experience, but not great. The Hilton Cancun felt small, with limited common areas and restaurants all concentrated in the lobby, making it feel overcrowded. The beach appeared to be receding, and there was so much seaweed that no one could use it. Overall, the resort felt too busy and lacked enough space to comfortably accommodate guests. The restaurants and staff were all pleasant and great, though however, would not justify for a second visit and would not return.
Stayed 3 nights in Mar 2025

10/10 Excellent

Joanna Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Ryan

Stayed 6 nights in Mar 2025

6/10 Okay

Byoungan

Liked: Staff & service
I had bad experience that was outage(water and electric) for some minutes. Also, water condition which is in the swimming pool was not clean. Except that experience, everything was awesome.
Stayed 6 nights in Mar 2025