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Grand Oasis Palm All Inclusive

Property class: 4.5
Family-friendly stay near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park

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Photo gallery for Grand Oasis Palm All Inclusive

Beach
Beach
Exterior
A hotel room with a large bed, a balcony with chairs, and a view of the ocean.
Dining

Reviews

6.6 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan KM 4.5 MZA.33 Lote C1, Interior Hotel Grand Oasis Palm, Cancun, 77500
  • Place, Escénica Tower
    ‪3 min walk‬
  • Place, Langosta Beach
    ‪11 min walk‬
  • Place, Playa Tortugas
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Junior Suite

Room

Junior Suite

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • On private beach
  • Pool
  • All inclusive
  • Pet friendly
8.6 out of 10, Excellent, 3,026 reviews
$351 nightly
The price is $429
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About the neighborhood

Cancun

On the beach.You'll be within half a mile (1 km) of Langosta Beach and 2 miles (3 km) of Escénica Tower with a stay here. Nichupté Lagoon and Playa Tortugas are also within half a mile (1 km).
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • Escénica Tower - 3 min walk - 0.2 miles
  • Langosta Beach - 11 min walk - 0.6 miles
  • Playa Tortugas - 13 min walk - 0.7 miles
  • Las Perlas Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

Restaurants

  • ‪Boost Pool Bar - ‬11 min walk
  • ‪Spoon - ‬6 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪La Palapa - ‬4 min walk
  • ‪Lobby Bar - ‬10 min walk

About this property

Grand Oasis Palm All Inclusive

Family-friendly stay near West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Grand Oasis Palm All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Grand Oasis Palm All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness center. There are 11 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a business center and meeting rooms. A children's pool, a nightclub, and a terrace are also featured at the luxury Grand Oasis Palm All Inclusive. Self parking is free.

  • 292 guestrooms or units
  • 11 dining venues
  • 8 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities
  • Beach lounge chairs
  • Towels for the beach
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Terrace
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar by the pool
Grand Oasis Palm All Inclusive offers 292 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Televisions come with cable channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

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Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard.

Property is also known as

Grand Oasis Palm Lifestyle All Inclusive Hotel Cancun
Grand Oasis Palm Lifestyle All Inclusive Hotel
Grand Lifestyle Grand Oasis Palm All Inclusive Hotel Cancun
Grand Lifestyle Grand Oasis Palm All Inclusive Cancun
Grand Lifestyle Grand Oasis Palm All Inclusive
Grand Oasis Palm Lifestyle Cancun
Grand Oasis Palm Lifestyle
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive Cancun
Grand Oasis Palm By Lifestyle All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property
Grand Oasis Palm All Inclusive All-inclusive property Cancun

Frequently asked questions

How close is Grand Oasis Palm All Inclusive to the airport?

Grand Oasis Palm All Inclusive is 13.5 mi (25-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

Does Grand Oasis Palm All Inclusive have an airport shuttle?

Airport shuttle services are not available at Grand Oasis Palm All Inclusive.

Does Grand Oasis Palm All Inclusive offer free breakfast?

Grand Oasis Palm All Inclusive offers free buffet breakfast every day.

What time is check-in at Grand Oasis Palm All Inclusive?

Check-in begins at 3 PM.

Does Grand Oasis Palm All Inclusive have a pool?

Grand Oasis Palm All Inclusive features 2 outdoor pools and a children's pool.

Does Grand Oasis Palm All Inclusive have a restaurant?

Yes, there are 11 restaurants on site.

How close is Grand Oasis Palm All Inclusive to downtown Cancun?

Grand Oasis Palm All Inclusive is 4.4 mi away from Cancun.

Grand Oasis Palm All Inclusive Reviews

Reviews

6.6
Rating 10 - Excellent. 4 out of 26 reviews
Rating 8 - Good. 8 out of 26 reviews
Rating 6 - Okay. 9 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 4 out of 26 reviews

8.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel

Poor food choice for vegetarians Conflicting info by staff as told chefs can make something vegetarian but restaurant staff not interested. Told to go to buffet restaurants where we can get salads. Otherwise hotel was good for activities and entertainment
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

11 Restaurants!!!!

The elevator is extremely slow and crowded during high season. The room was spacious, room service was great. There are a lot of seaweeds/grass on the beach of the hotel due to a lot of commercial ferry ports nearby. The hotel has 11 restaurants which is the best part of my stay! Will probably go back to the Pyramid because they have nicer beach. And pls note! There is no free wifi in room, you can only use free wifi in the lobby.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay here

We got a big clean room with a nice view. Beds are comfortable. We were given free WIFI for 3 devices and the WIFI is strong. It is all inclusive and the food are great especially the White Box. We also like the buffet, the cafe and the ala carte restaurant. We enjoyed our stay here.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location on the beach

The hotel room was very nice and the.staff is the best wide variety of activities however there was no wifi in the room you have to sit in the lobby or pay for the wifi.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Food was amazing I wish there was a hot tub though

Great food and beautiful beach. Pleasant staff and beautiful views
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was mediocre at best. Seemed like it was pre-made and cooked in a microwave. Beach is dirty and near the inlet to a marina. Wifi does not exist in the rooms unless you want to pay an exorbitant fee. Would recommend something other than Oasis.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great resort

Hotel has very goid service, restaurants, even gormet restaurants,permanent maintenance, saeveral daily shows all of them very good, You could not ask for more,located close to the city where you could visit malls, not to far from the airport and beside swimming pools an excellent beach with quiet warm an very transparent sea water
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente comida e instalaciones

Los meseros muy amables al igual que todo el personal las instalaciones muy bonitas muchos eventos y areas de recreacion muy familiar mi familia quedo muy contenta
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort with lots of good dining options. It sits on a beautiful beach and had plenty of options and space to sunbathing.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice simple hotel with nice beach setting. Great pool area and beach front. Rooms are nice staff was ok. Food was good depending on your eating habits. Recommend hotel price was responsible for all inclusive.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel muy bueno y buena ubicación

Personal muy amable, todo muy limpio, buena comida, buen servicio.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, no AC, WI only in the lobby, Same food every day, all cold foods were warm, cheeses were melting from the heat, no ice to protect them cold, The beach was very dirty,
Verified review

6/10 Okay

Liked: Cleanliness

the room was clean, and fridge well stocked.

we were told at checkout that we had two free massages with our stay. That would have been nice to know when we arrived. The phone started ringing at 8:00A.M. wanting us to buy travel packages.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service

Its getting old, not enough elevators

The check in was terrible, they didnt know where we need to go (apparently they have different places for check in) eventhough we realized later that day, that we paid for the lyfestyle kinda room (which suppossed to be VIP)
Verified review

6/10 Okay

Liked: Cleanliness

Hospedagem Familiar

Hotel bom , serviço e atendimento bom os funcionários às vezes incomodavam um pouco insistindo muito cedo para limpeza do quarto mesmo o mesmo estando ocupado
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad experience all around

The check in was horrible the staff couldn't find our reservations, the restaurants were a joke the drinks were awful the beach was full and the staff was grouchy and unfriendly
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel

The water and lights went out plus the ac didn't work instead of having a blast I felt in my worst nightmare
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

SUCKS!!!! GRAND OASIS PALMS AND GRANS OASIS SENS!

We just came back from Cancun on 07/05/16. So as you can see this is very recent! We initially booked the Grand Oasis Palm, but due to a mix-up or better said a lack of organization from the Oasis chain, our rooms were not available so they moved us to the Oasis Sens. I must mention that we were a big group of 10, 8 were moved to Sens and the other 2 had to stay at Grand Oasis because their room was available, so they said that since with the bracelets we can visit each other's hotel we should be ok. First of all, the hotels weren't even close to each other! when I asked if they would pay for transportation back and forth they said "the bus is only 10 pesos" excuse me? the bus? uh no!! this was their mistake and they were expecting us to suffer for it! after a lot of arguing they said they would move this couple to our hotel 2 days later, since we wanted to enjoy the place and not waste our time arguing we agreed. When we got to the Sens the lobby and rooms were SUPER HOT! according to them the AC "just" broke that morning but they were working on fixing it, needless to say, that never happened. Then the 3rd day there was no light nor water in the whole hotel for hours! Super rude and useless staff because nobody will even try to fiz the issue when its clearly the hotel's fault.
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Room comfort

Decent resort on an inlet not the ocean.

The service was very nice. Hotel staff was helpful and courteous. The beds were very uncomfortable. The coffee shop dolidnt open until 730an which to me is not acceptable. A coffee shop should open no later than 530am. Prepare to use the stairs a lot. The elevators are very small and always full. The buffets were okay. The ala Carte restraunts were always completely booked. Bars were difficult to get a beverage from because the were always full with usually only one bar tender.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice chain of hotels - good for families

Overall experience was nice. Good family resorts - would recommend any adult only groups stay in the Grand Oasis Sens as there are a lot of families/children at the other sites Staff mostly nice although often forget what you have asked for. Also the hote management quite rude in my experience as I don't think they are used to dealing with the guests directly Also bear in mind that they will try to sell you into a time share disguised as a tour at the beginning of your stay Good location & hotel - however Grand Oasis Cancun better hotel
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy with room

Check-in took a while with requesting double-beds 3 times. But in the end we got a room on the 9th floor ocean view. That was amazing! Beach was very nice, calm and shallow water but be aware of sting rays!! Food was pretty good. Our favorite was the White Box gastrobar. Absolutely amazing food and service! Bravo! Careyes was very nice and formal. I read in the previous reviews that there were lines at restaurants and you had to wait 30 mins. Well that's not true! The only line I ever saw was at Dos Lunas buffet and only at certain times. There are other places to eat if that place has a line so no big deal! Spa was not bad. Friendly staff and always happy to see you as a client. But if you want to get braids, do them at the beach from a local person. They charge way less and do good job.
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service

staff need training in customer service

When we got there the hotel looked beautiful and welcoming, I had read reviews about the elevators and we expected the long waits no big deal... My family and I all agree that the food needs much improvement it was the same everyday and no big wow factor it might have been much better if the food was kept at a decent temperature.. Food was not even warm!!! The waiters rarely came to see what we wanted to drink so we had to go get our drinks and our plates were just sitting at our table for the most part.... I did mention to the hostess about the food and all she shad to say well you have other options wow..... I needed assistance with my confirmation of flight and went to concierge and he looked at me like I was asking for the impossible even said you want me to do what???? He then said I can't do it for you you have to go to the business center and do it yourself!!! I have been to many hotels and concierge is always able to assist with these small details!! Our room had no hot water for 2 days until we complained then miraculously we had hot water! Not staffed properly in the pool and beach areas cause we seldom got a drink from a waiter we usually had to go get our own drinks! Anytime we asked for information it was usually rerouted to someone else and had to figure it out ourselves!! Wow lifestyle people hound you every chance they get! I am not interested in time shares..... The property is beautiful but customer service for me is important!!!
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel on the beach

The room we had was great with beautiful view over the beach. The hotel has very friendly staff. On the day we checked out, our flight was cancelled. The hotel customer service girl booked an earlier flight for us. That saved the day.
Verified review

8/10 Good

Liked: Staff & service

the elevator is too small

Everything are pretty good, but breakfast are same for everyday. Moreover, the room is dark.
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Good room, once they managed to get us a room

Visited rooms 4 times to find one that: wasn't occupied, had 2 beds, the key would open. 8th room ended up walking up and down stairs to room. Elevator was slow, long lines for it and at one point we got stuck in elevator. Buffets were poor quality. Internet was not free!!! Eventually when we complained, a Lifestyle rep told us we should have been given a free access code. Very spotty service when we got online. We were not aware that we needed to pay for our cases on AA flight, total out of $100, then they loose our cases for the rest of the day. Not happy about that. Also need to book own a airport/ hotel connections, another $50. Be careful when booking so called 'inclusive package to read the small print!

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