4/10 Poor
Charlie
Traveled with family
Feb 21, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
First of all, the room looks nothing like the pictures, the actual rooms are old and ugly. The moment my husband (160lbs) sat on one of the beds, it broke so we called the main desk to report that and they ended up giving us another room. The rooms that we got had not been swept so my toddler socks ended up with a ton of dirt and crumbs. The chairs in the rooms have cushions that are stained and the bathroom is falling apart. We went to check out the pool and again, the property looks abandoned and the pool chairs were broken and the pool water dirty. We were extremely disappointed with this hotel. Again, the only good thing about it is the location because it’s across the street from the ferry to Isla Mujeres (reason why we stayed there), there is also a convenience store nearby and 2 restaurants. The closest beach is about a 15 min walk. Overall, not satisfied or happy with our stay there.
Charlie
Stayed 3 nights in Jan 2024