4.5 out of 5

"Staff was wonderful. Air conditioning and refrigeration need to be improved. Beer and water always warm. Need some more english speaking channels o ... " More

By a verified traveler on Tue 18 Jul 2017

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Hotel Description

A luxury stay in Playa del Carmen awaits you at Royal Hideaway Playacar All Inclusive - Adults only. You'll be within a 5-minute walk of Playacar Golf Club and 2.3 km (1.4 mi) from Playa del Carmen Maritime Terminal. Highlights at this all-inclusive hotel include 6 restaurants, 6 outdoor swimming pools, and a full-service spa.

All 200 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, balconies, and iPod docks. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Premium linens invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and bathrobes. Additionally, DVD players, separate bathtubs and showers, and coffee/tea makers are available.

For a drink, you can stop by the hotel's own bar/lounge. Spend the day at the beach and enjoy the onsite fitness center, outdoor tennis court, and spa tub. Business travelers can take advantage of 3 meeting rooms, conference space, and a business center. Additionally, you'll find free WiFi in public areas, a sauna, and massage/treatment rooms. There's also the convenience of free valet parking.

Within a 30-minute drive of this 4.5-star Playacar hotel, attractions include El Camaleon Golf Club and Xcaret Eco Theme Park.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$375 per night

Luxury Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Luxury Room (3 adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Royal view)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Single Room (Royal view)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Luxury Room (Royal view 3 adults)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Royal Hideaway Playacar All Inclusive - Adults only ratings based on 48 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

staff was wonderful.

Pros: the villas and pathways throughout the property. No rooms higher than 3 stories
Cons: Air conditioning and mini bar was always warm. Concierge was gone before 5.
Location: great for shopping. Right across the street.
Staff was wonderful. Air conditioning and refrigeration need to be improved. Beer and water always warm. Need some more english speaking channels on TV. Beach was beautiful. Food OK. Need more selections.

Posted by , from NY on Jul 18, 2017

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Comment from Hotel Management

Jul 20, 2017 by Community Manager

Dear Valued guest, We truly appreciate the time you have taken to share with us your impression about your stay at Royal Hideaway Playacar. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful to us. At Royal Hideaway we are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing outstanding locations and service excellence. We hope you allow us to make your next stay an unforgettable one. All best wishes,

5 out of 5

Honeymoon

Pros: Service
Cons: More party atmosphere til later in the evening. More music in the pool area during the day.
Location: Plenty snorkeling in Puerto Morelos, cenotes and nightlife in town.
Impeccable. I've read other people's reviews in reference to dining reservations being difficult. I didn't see the difficulty all our accommodation were meat.

Posted by on Jul 17, 2017

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Comment from Hotel Management

Jul 19, 2017 by Community Manager

Dear valued guest, We appreciate your comments regarding your stay at The Royal Hideaway Playacar. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

2 out of 5

No bueno

Bad e x perience, horrible room service. (Kkkkjjk*kkjjkjjkk

Posted by on Jul 12, 2017

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Comment from Hotel Management

Jul 14, 2017 by Community Manager

Dear Valuated Guest; First of all; thank you for choosing us as your holiday destination. We are sorry to read that your recent stayed with us didn't meet your expectations, We would like to have read your opinion more thoroughly in order to improve the areas that, in your opinion, need an improvement. Best regards.

5 out of 5

Vacation in Paradise!!!

Pros: Everything!
Cons: Nothing , never change a winning team. Just hold your fantastic staff and keep the place as it is and we will be back.
If you are looking for a getaway to relax, be close to the beach, have awesome culinary experience and sleep very comfortable this is the place to be. It was our first time in mexico and our first time at this hotel...and we will definitely come back! If you read a bad review please think about what you want from your vacation and keep in mind that people want different things and have different expectations...and sometimes leaving a bit of tip will get you appreciated more. Our expectations were exceeded and we have spent 6 wonderful nights in paradise.

Posted by , from Florida on Jun 14, 2017

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Comment from Hotel Management

Jun 29, 2017 by Community Manager

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay. It is our duty to ensure our guests have a memorable experience with us and it is very rewarding to read a wonderful review such as yours. It would be our honor to serve you again in the near future. Thank you once again for sharing your comments, Kind regards

5 out of 5

perfect

Pros: great beach, beautiful white sand, close to town, you can actually walk there. The grounds are clean and well kept.
Cons: don't have any complaints
Location: town is close and there is a strip mall right across street
This hotel and staff was a perfect getaway. The staff work hard to make your stay memorable. I can't remember all the people that where so helpful, some where Alma, Edith, Christian, Cesar, John but really everyone was great. The restaurants where great, and the service was professional and friendly. I've never had a bad experience at any of the Mexican inclusive hotels.

Posted by , from west virginia on Apr 1, 2017

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Comment from Hotel Management

Apr 3, 2017 by Social Media Manager

Thank you for taking the time out of your busy schedual to write a review in regards to our hotel. It is always a pleasure to receive positive feedback.

5 out of 5

Wow, wow, wow, wow...WOW !

Pros: Food, Service, Elegance, Natural Beauty, Accessibility to fun, Tranquility, and just top shelf experience overall.
Cons: I missed that there was daily tea service (but saw others enjoying it) and found out later. Perhaps make sure it's well known as it's very cool.
Location: Bars and shows on-site, but you can also have a peaceful walk down the beach (about 1 mile) to enter downtown Playa del Carmen, instead of a taxi.
I have stayed in Playa del Carmen many times. Usually near the downtown area and have done multiple all inclusives and did the Grand Hyatt once. The Royal Hideaway Playacar is definitely a place to relax but it offers the best combination of mind-blowing hotel experience I have found in my life (well over 3,000 hotel nights). First off, it's elegant, pristine, and beautiful. It's big enough to have options but not too big that it's overwhelming. It is so serene and beautiful to walk through with artistically placed pools and hot tubs woven into the natural scenery. The beach area is fabulous and the pool deck is amazing as well. So why is this so special? Well, first off (and you'll hear this a lot on these reviews I am sure)...the food, the food, the food. I have never had such high quality food - consistently - from a hotel. I mean every single meal was amazing and the waitstaff sets an amazingly high bar for service. The service team walks around the pool and beach area continuously and if you don't want a drink or food, they offer to clean your sunglasses (um...yep). The rooms are really nice and just all around clean, beautiful, and solid. The concierge assigned to our villa was absolutely fabulous and helped through some personal requests (outside of a normal hotel's role) and managed them on her own time for me. Just crazy good. I could go on and on here, but for a guy that is coming up on 4,000 nights in hotels, this place is my fave

Posted by , from Florida on Mar 19, 2017

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Comment from Hotel Management

Mar 24, 2017 by Social Media Manager

Valued Guest, Thank you for sharing this review! Truly, hearing from a guest as taken with our resort as yourself is a gift, and I will be sure to show our team your kind words. Should you plan another trip of luxury and leisure, we hope you will keep our resort in mind. We would be thrilled to serve you again.

4 out of 5

Royal hideaway playacar

Very nice smaller resort. The staff was excellent, some of the best service we have had. The food was great, many different restaurants to choose from. The dress code was a little too much. It would be nice for my husband not to have to wear slacks and collared shirt every night to dinner. Don't get me wrong, I don't want beach wear, but there is a place in the middle with nice jeans, even longer nice shorts. The room was comfortable but our ac was not working properly. They were in the room twice with nothing really being done about it until our last night they changed the direction the ceiling fan was turning and that at least helped. The fridge not cooling at all was never fixed. This is someplace I would go back to for sure

Posted by on Feb 12, 2017

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Comment from Hotel Management

Mar 8, 2017 by Social Media Manager

Dear Valued Guest, We greatly appreciate the time you have taken to write such a wonderful review about our resort. It is a pleasure to read a review with such a detailed prospective, for our employees here, and for our future guests to relate to. I will be sure to inform our staff of your kind words, We hope to see you again in the near future! Kind Regards

5 out of 5

Amazing Resort!!!!!!!

Pros: Hotel is beautiful & the grounds are well maintained. The pools are AMAZING as well as the food!!
Cons: WIFI was spotty & kept making you log in.
Location: Location is close to shopping and very close to an amazing beach!
This resort is amazing and nearly perfect except for a few things. It does need a little more night life(Sports Bar) and better WIFI! The staff is top notch and treat you like royalty!!!

Posted by , from New York on Nov 24, 2016

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Comment from Hotel Management

Oct 15, 2017 by Guadalupe Sosa

Dear Jay, Thank you so much for your comments, we really appreciate your visit and hope you will give us another opportunity to host you. It is wonderful to hear the resort is almost perfect, we can assure you we are working hard on your suggestions. Best Regards

3 out of 5

OK Stay

Pros: The grounds were visually pleasing, staff tried to try to correct mistakes upon request, we did have some really excellent servers.
Cons: There is a disconnect with service staff and operations. May be due to some areas are understaffed.
Location: A great locations with many choices to make, great gift shop, excursion staff, jewelry and excellent bellman service, some of the best serving staff.
The bad balanced out with the good. Concierge took longer than usual for check-in then usual. Reservations made were hard to find causing delayed seating. They seemed to be understaffed caused longer meal delivery. Once server did get a chance to attend we got his full service. Leak in the air conditioner over the bathroom floor caused constant drip big water mess on floor. Report and fixed within 3 hours and clean within 6 hours. The jetted tub which we specifically wanted off website was broke with tub jet fixture blown out into the tub and toilet took several flushes to flush down. Both tub and toilet worked but not like normal. Fish and meats undercooked. Server always corrected when notified. We came to relax so not looking to always eat at nicer restaurants with dress code, they closed the only restaurant for casual diners one of the nights of our stay. We did not receive room service for breakfast ordered prior night and no awser from room service or front desk so just went to breakfast resturaunt which was excellent.

Posted by , from Texas on May 16, 2016

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Comment from Hotel Management

May 27, 2016 by Miss Alfonso

Dear Loran, We greatly appreciate all feedback as we work hard to ensure that we have a consistently high level of service throughout this wonderful resort. We would like to take this opportunity to apologise for any inconveniences you encountered during your stay with us and if we did not meet your expectations. We hold great importance with all guest feedback as it allows us to constantly evaluate and improve the product and service we have here. Thank you once again for taking the time to share your comments. It would be our honor to welcome you back to the hotel again in the future. Kind regards,

4 out of 5

Peaceful Resort

Pros: Resort is small, very clean. Staff extremely attentive. Relaxed atmosphere. Gorgeous beach!!!!
Cons: Lacking nightlife-completely nothing to do after 10pm. One bar lounge stays open until 1 pm, but even there, music ends @ 10 & staff starts cleaning..
Location: The strip of hotels in this area is closed off to public & the only way to get into the neighborhood is through security. Close to 5th Ave.
What stood out most at The Royal Hideaway is the kindness of staff. They truly couldn't do enough to please their guests. Anything you needed, they were right there to assist you, and with great pleasure. Hotel is small compared to most resorts nearby. And being that it's adults only, things were pretty peaceful during the day & at night. They have several restaurants; two offer breakfast, one is buffet style, the other you order off the menu. All restaurants require dinner reservations & none offer buffet style dining. I found this to be somewhat of a inconvenience. In addition, there is a formal dinner dress code too. Personal prefrence, but when I'm vacationing I prefer to be relaxed & not have to operate on a set schedule or worry about taking fancy outfits-I do plenty of that at home. Food, in my opinion was just okay. The restaurants are beautiful & presentation of meals can be compared to reputable chief's in US. Improvement however is needed in regards to taste & freshness. Mostly greens, appeared to not have been of the best quality. I suspect vegetables & fruits are frozen & by the time they are served, appearance is lacking...The beach is phenomenal, just gorgeous! Very wide, white, soft sand+crystal clear warm water. They provide canopy's to protect you from the sun which is a must for those wanting to hang out on the beach. Resort is lacking nightlife & although they did have music on selected days! but all shows end @ 10pm, so you have no options after that.....

Posted by , from Dallas, Tx on May 16, 2016

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Comment from Hotel Management

May 22, 2016 by Miss Alfonso

Dear Lola, Thank you for taking the time to share your detailed review with us and provide us with very interesting feedback. Upon receipt of your review I spoke to the food and beverage manager to discuss the quality and freshness of our food but in particular the greens we offer and to ensure that this better in the future. Without your feeback we may not have done this, so thank you very much. The Royal Hideaway is a quiet resort and the entertainement that we provide reflects the clientele we have. Times are changing however and I will ensure to pass on your feedback with the entertainment manager to review and propose something for everyone. Once again thank you for your detailed review. We hope that you will give us the opportunity to look after you again in the near future. Kind regards

About the Royal Hideaway Playacar All Inclusive - Adults only

Location Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO 77710

All-inclusive Details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

Property Features

Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Royal Hideaway Playacar All Inclusive - Adults only offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a spa tub. There are 6 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. Public spaces have free WiFi. Business amenities include a business center and meeting rooms. There are 3 meeting rooms available. A fitness center, a sauna, and spa services are also featured at the luxury Royal Hideaway Playacar All Inclusive - Adults only. Free valet parking is available.

  • 200 guestrooms or units
  • 6 dining venues
  • 2 conference rooms
  • Built in 1998
  • Breakfast available (free)
  • Bar or lounge
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (59.3 km / 36.9 mi)
  • Parking: Free valet parking

Room Amenities

Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies. Beds feature premium bedding. 37-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free breakfast.

Royal Hideaway Playacar All Inclusive - Adults only has 6 restaurants on site.

24-hour room service is available.

Nearby Activities

Guests of Royal Hideaway Playacar All Inclusive can try a range of land and water sports including beach soccer, bocce ball, kayaking, and windsurfing, all while using the resort's equipment. The 6 outdoor swimming pools, fitness center with cardio and weight equipment, plus spa tub and sauna, offer plenty to enjoy at this Playa del Carmen resort.

Golf enthusiasts do not have to go far: the entrance to Playacar Golf Club is 164 yards (150 meters) away. The facility provides an 18-hole, par 72 championship golf course designed by Robert Von Hagge. (Surcharges apply for greens fees and equipment rental.)

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request during limited hours. Contact the property in advance to make arrangements.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

The restaurants at this property enforce a formal dress code. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: MXN 20 MXN per accommodation, per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hideaway Playacar
  • Playacar Hideaway
  • Playacar Royal Hideaway
  • Royal Hideaway
  • Royal Hideaway All Inclusive
  • Royal Hideaway Playacar
  • Royal Hideaway Playacar All Inclusive
  • Royal Playacar
  • Royal Playacar Hideaway
  • Occidental Royal Hideaway
  • Royal Hideaway Mexico
  • Royal Hideaway Playa Del Carmen
  • Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
  • Royal Hideaway Playacar And Occidental Resorts
  • Royal Hideaway Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Royal Hideaway Playacar Adults Playa del Carmen
  • Royal Hideaway Playacar Adults
  • Royal Hideaway Playacar Resort All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Playa del Carmen
  • Royal Hideaway Playacar All Inclusive Adults
  • Royal Hideaway Playacar All Inclusive Adults Hotel
  • Royal Hideaway Playacar Resort All Inclusive Adults only
  • Royal Hideaway Playacar All Inclusive Adults only

You should know

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of the Leading Hotels of the World.