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4.3 out of 5

"This property is absolutely beautiful i wish we could have stayed here longer the location is within walking distance of everything you need or want w ... " More

By a verified traveler on Tue 24 Aug 2021

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Hotel Description

4.5-star adults-only hotel in Downtown Playa del Carmen

City center retreat

At this Downtown Playa del Carmen hotel, you'll be within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach Club and Mario Villanueva Stadium Madrid are also within half a mile (1 km).

Luxury amenities

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the gym, poolside bar, and laundry facilities.

Free WiFi, iPod docks

The 120 guestrooms feature thoughtful touches like bathrobes and slippers, while sitting areas and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and balconies or patios.

Deluxe Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$105* Per night/room Nov 23 - Nov 24

Deluxe Master Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive ratings based on 14 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Everyone (8) Couples (3) Family (3)
5 out of 5
This property is absolutely beautiful i wish we could have stayed here longer the location is within walking distance of everything you need or want we will definitely be returning for a longer stay

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 24, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 as your vacation destination and for sharing your review. We are glad to know you had a great time in our facilities and that you would like to return. We look forward to welcoming you back. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5
This place is a Keeper!! Their restaurants staff make you feel like family, and their level of service is off-the-scale excellent and attentive. Gay-friendly! After our first experience there (we've been to PDC many times before), we are coming back to The Reef 28. Their staff, menu and rooftop only are worth return visits. (Their room cleaning staff cleaned well, but had to be reminded too frequently to come make up our room).

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 12, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 as your vacation destination and for the time you have taken in sharing your review. We are glad to know you enjoyed so much your stay that you would definitely come back. Thank you for recommending us and we all look forward to seeing you. Kind regards, Lizeth Arratia Hospitality Manager

3 out of 5
i loved my suite. it was beautiful.

Posted by on May 31, 2021

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Comment from Hotel Management

Jun 1, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 to spendyour vacations and for sharing your review. We are glad to know you love your suite and we hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Lizeth Arratia / Hospitality Manager

Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your positive score. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5 out of 5

Posted by on Apr 28, 2020

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5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 12, 2019 by Micaela Castilla - Brand Executive

Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. It would be our pleasure to welcome you back to The Reef 28 if you wish to visit us again. Kind regards,

5 out of 5
Property is great location between the beach and outside restaurants.

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 20, 2019 by Micaela Castilla - Brand Executive

Dear Sean, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

5 out of 5
Location and overall Hotel was excellent. Hotel Staff amazing and I will recommend the property too others.

Posted by on Sep 24, 2019

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Comment from Hotel Management

Oct 17, 2019 by Micaela Castilla - Brand Executive

Dear KDa, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. Indeed, our wonderful position in the heart of Playa del Carmen allows us to provide unique and recreational vacations as we are located one block from the famous 5th Avenue and one block away from the famous beach clubs Mamitas and Kool beach. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day. We would be happy to welcome you here again in the near future. Kind regards,

5 out of 5
The property was beautiful and modern. They were renovating a few areas while I was there so that prevented me from getting the full experience. The roof top pool and bar areas were great! The workout and spa facilities were very nice also. The food was ok. The breakfast was nice, but I opted to venture out for lunch and/or dinner.

Posted by on Sep 14, 2019

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Comment from Hotel Management

Sep 20, 2019 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. It is a pleasure to know that you enjoyed the hotel facilities. We would be pleased to welcome you back to The Reef 28. Kind regards,

5 out of 5

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 21, 2019 by Micaela Castilla - Brand Executive

Dear guest, We would like to take this opportunity to thank you for your kind review and for giving us the opportunity to welcoming you the past days. Your satisfaction is our reward; we really appreciate the time you took to provide us your positive feedback and would be happy to welcome you here again. Kind regards,

About the The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Location 1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720

All-inclusive Details

All-inclusive room rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities
  • Gratuities

  • Taxes included
  • Buffet-style meals included
  • A la carte dining included
  • Gratuities not included
  • Fitness facilities included
  • All meals included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included

Property Features

Some rates at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

  • 1 building
  • 120 guestrooms or units
  • 4 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2018
  • Bar by the pool
  • Deli
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio
  • Sitting area
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite lobby lounge. Open daily.

Arriba - Onsite rooftop bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Reef 28 - Adults Only - All Suites - Optional Gourmet All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a USD 150 fee, and antigen/rapid COVID-19 testing is available for a USD 33 fee; reservations are required for on-site testing.

  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Reservations are required for onsite COVID-19 testing
  • Minimum guest age is 18
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive
  • The Reef 28 Adults Only
  • The Reef 28 Adults Only All Suites with optional All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.