City center retreat
At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Mamitas Beach and Mario Villanueva Stadium Madrid are also within half a mile (1 km).
A full-service spa, 3 restaurants, and an outdoor pool are all featured at this luxury hotel. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like valet parking and WiFi in public areas. You'll appreciate the gym, poolside bar, and laundry facilities.
Feb 1, 2022 by Lizeth Arratia/ Hospitality Manager
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your review. We are glad to know that you enjoyed the facilities, the cleanliness and the friendliness of our staff. We hope to have the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Nov 1, 2021 by Lizeth Arratia/ Hospitality Manager
Dear guest, We would like to thank you for choosing our hotel to spend your vacations and for sharing your review. We are delighted to know you enjoyed our hotel as well as the access to our sister properties. We look forward to welcoming you back soon. Kind regards, Lizeth Arratia Hospitality Manager
Aug 24, 2021 by Lizeth Arratia / Hospitality Manager
Dear guest, Thank you for choosing The Reef 28 as your vacation destination and for sharing your review. We are glad to know you had a great time in our facilities and that you would like to return. We look forward to welcoming you back. Kind regards, Lizeth Arratia Hospitality Manager
Jun 12, 2021 by Lizeth Arratia / Hospitality Manager
Dear guest, Thank you for choosing The Reef 28 as your vacation destination and for the time you have taken in sharing your review. We are glad to know you enjoyed so much your stay that you would definitely come back. Thank you for recommending us and we all look forward to seeing you. Kind regards, Lizeth Arratia Hospitality Manager
Jun 1, 2021 by Lizeth Arratia / Hospitality Manager
Dear guest, Thank you for choosing The Reef 28 to spendyour vacations and for sharing your review. We are glad to know you love your suite and we hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Apr 8, 2021 by Lizeth Arratia / Hospitality Manager
Dear guest, Thank you for choosing The Reef 28 to spend your vacations and for sharing your positive score. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Dec 12, 2019 by Micaela Castilla - Brand Executive
Dear guest, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. It would be our pleasure to welcome you back to The Reef 28 if you wish to visit us again. Kind regards,
All-inclusive room rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
Activities and facilities/equipment
Some rates at The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a rooftop terrace, and spa services are also featured at the luxury The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
All guests, including children, are required to present a valid government-issued ID card at check-in.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. On-site PCR COVID-19 testing is available for a USD 115 fee, and antigen/rapid COVID-19 testing is available for a USD 28 fee; reservations are required for on-site testing.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has signed the UNESCO Sustainable Travel Pledge.