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"I have no complaints to anything experienced at this resort. Beyond expectation. " More

By a verified traveler on Thu 09 Aug 2018

Hotel Description

4-star beachfront property near Playa del Carmen Main Beach

On the beach

Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Playa del Carmen Main Beach. Central Square and Nuestra Senora del Carmen Catholic Church are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 2 outdoor tennis courts and perks like free self parking and free WiFi.

Free WiFi, iPod docks

The 276 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Balconies, iPod docks, and 24-hour room service are also available.

Select Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Select Superior

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Playacar Select Club - All Inclusive - Adults Only ratings based on 15 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Playacar Select Club - All Inclusive - Adults Only

Everyone (12) Couples (1)
5 out of 5
Staff was incredibly friendly and great at their jobs - house cleaning to bar tenders. Exceptional specialty restaurants.

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 9, 2019 by Warren B

Thank You for taking the time to share your vacation experience with us at Sandos Playacar Beach Resort! We really appreciate your input in helping us to provide an exceptional service! We look forward to your next vacation with us! Always at your service. Warren B Web Relations Manager Sandos Playacar Beach Resort

5 out of 5

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 2, 2019 by Warren B

Dear Guest, Thank You for rating us 5 Stars and for having taken the time to share your opinion of us online. We really appreciate your opinion! We look forward to receiving you back in the future at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

1 out of 5
The Property has many pools, which is great but the pool do not have any bar service around the pool area and the bars themselves only have one bartender so the lines are long. The rooms in the adult area smell of mildew, the shower is full of black mold, the refrigerator in our room never worked.

Posted by on Feb 26, 2019

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Comment from Hotel Management

Feb 26, 2019 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations and for sharing your impressions about your recent stay in our hotel. We are sorry to read that there were some aspects that were not of your liking and that you have some problems in your room. You can be sure that your comments will be shared with the corresponding departments in order to take the necessary corrective actions. Kind regards,

5 out of 5
Excellent experience great service food needs a little improvement (desserts in particular) but overall great hotel

Posted by , from San Antonio on Dec 2, 2018

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Comment from Hotel Management

Feb 10, 2019 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations and for sharing your impressions. It is great to read you had a great experience enjoying the service and food. We hope to welcome you back in the future. Kind regards,

5 out of 5

An awesome place to get away.

I have no complaints to anything experienced at this resort. Beyond expectation.

Posted by , from Wyoming-USA on Aug 9, 2018

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Comment from Hotel Management

Aug 13, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing us as your vacation destination and for sharing your opinion. It is great to read that your stay exceeded your expectations and we hope to welcome you back in the future. Kind regards,

5 out of 5

Beautiful property great staff!

Just had a fantastic 10 days at Sandos Playacar. Everything was great. The property was beautiful. The food was great especially the Italian & the Steak House. We upgraded to the Adults only select club & would highly recommend that to anyone. The Adults only pool & swim up bar was fantastic, and the staff was amazing, especially David. He went above and beyond for all of the customers. You can tell he loves his job. With select club you also get access to a special breakfast buffet in the mornings, and access to 2 premium bars.

Posted by , from WA on Mar 3, 2018

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Comment from Hotel Management

Mar 3, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank your for choosing Sandos Playacar Beach Resort as your vacation destination and for sharing your impression about your stay. It is great to read you had a fantastic time with us enjoying the food, the adults only section and the attention of David. We will be delighted to welcome you back in the future. Kind regards,

4 out of 5

Nice place, good food, great beach

Pros: It was laid out nicely. Most of the staff were friendly and warm. Met people from all over the world...great time!
Cons: Check in by name and not just number. Passports should be enough identification.
Location: We went to Puerta Adventures and Playa del Carmen. Lovely places to visit and spend the day. Taxi fares were reasonable.
I had a problem checking in since I left my confirmation paper home. I don't understand why they couldn't find me by name. I had to call home and get someone to send me the number and the hotel said it was under Expedia which was nuts. Once we had that straightened out, it was excellent. They take great care of their many pools. Loved the Select Club experience with no children. Had difficulty getting a shady place on the beach but I will say it was a great beach. The man made reef will be great in a short period of time. Overall, loved our vacation!

Posted by , from Baltimore, MD on May 21, 2017

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Comment from Hotel Management

May 24, 2017 by Lizeth Arratia-Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as you holiday destination and for taking the time to share your experience. We are glad to read you enjoyed our service and facilities in general, especially our Select Club and our beautiful beach. It will be a pleasure to welcome you back in the future. Kind regards,

3 out of 5

Feel Deceived for the following reasons.....

Pros: The beach was top rated beautiful. You will not find prettier in Playa Del Carmen.
Cons: Housekeeping didn't pay attention to detail. They didn't provide room service menus and if you placed and order for room service it took one hour.
Location: You can go see the Mayan Ruins, go deep sea fishing or go shopping on 5th street with a taxi ride downtown.
Let me begin by saying the beach is beautiful in front of the Sandos. White sand, beautiful swimming area, plenty of chairs but getting to the beach is not fun. It was a 10 minute walk everyday, and we were not told this when checking in. The resort is huge and caters to their time share resort patrons who are closer to the beach than the All-Adult section....which !warning! is farthest away from the beach than any other customer. If you want to hike to the beach everyday, than not a problem. But, my idea of a vacation is being able to walk out of our room past the pool and right on to the beach. You will not get that here. Secondly, they have 8 restaurants and I confirm that 3 are horrible. At the steak house, El Gaucho, they served us a hotdog in a bun as an appetizer and a flank steak as New York Steak. No Bueno,,, in fact, a little embarrassing. When they say "bad food," in reviews, I didn't realize it could be so bad. The food offered at the snack shack during the day, when you get really hungry and need something to tide you over after 6 hours in the sun, is horrible. Barely edible. The drinks are very very cheap liquior that will give you a tummy ache. You can, however, find better bars and persuade the bartender to use better alchohol very far from the beach but who wants to make a 10 minute hike to get semi-good drinks. All in all, looking back, I would spend the extra 400 dollars and stay at The Royal or the Gran Portal. But hey, I gave it a chance.

Posted by on May 19, 2017

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Comment from Hotel Management

May 22, 2017 by Lizeth Arratia-Web Relations Manager

Dear guest, We are pleased to know that you enjoyed our beautiful beach during your recent stay at Sandos Playacar Beach Resort. We appreciate your feedback regarding some areas of opportunity. Our goal is to have our hotel in constant improvement so feedback like yours is very important for us. We do hope to welcome you back in the future and change your impression about our hotel. Kind regards,

5 out of 5

loved it

Pros: everything but especially how they had transportation for you to get to the other parts of the hotel and the onsite tours they had
Cons: nothing except maybe the disco music
omg i have no words to explain how much I loved it I would sooooooooo repeat this trip again

Posted by on Apr 22, 2017

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Comment from Hotel Management

May 11, 2017 by Lizeth Arratia-Web Relations Manager

Dear guest, while extending you a warm regard, I would like to thank you for sharing your opinión regarding your recent stay at our hotel. It is a pleasure to read that you loved our hotel and that you would like to come back. We are already looking forward to hosting you soon. Kindest regards,

4 out of 5

Great place!

Hotel staff Great. Any issues got address promptly. Food was ok. Breakfast and the taco shop was the best. Very nice beach!! Good entertainment nightly. Timeshares people left you alone if you let them know you weren't interested. This was are 12th time there and will go back!

Posted by , from ND on Mar 10, 2017

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Comment from Hotel Management

Mar 16, 2017 by Javiera Figueroa - Web Relations Manager

Dear guest, We are extremely glad to know that you had a great vacation during your recent stay at Sandos Playacar Beach Resort. We are happy to see that our staff’s attention was good to you and that you enjoyed the gastronomic and entertainment selections from our hotel. We will be more than glad to welcome you back in the future. Best wishes,

About the Sandos Playacar Select Club - All Inclusive - Adults Only

Location Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Playacar Select Club - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sandos Playacar Select Club - All Inclusive - Adults Only like an outdoor pool and outdoor tennis courts. There are 10 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 276 guestrooms or units
  • 3 levels
  • 3 buildings
  • 10 dining venues
  • 6 bars or lounges
  • 3 coffee shops
  • Dining venue
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (61.1 km / 38 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Playacar Select Club - All Inclusive - Adults Only offers 276 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Playacar Select Club - All Inclusive - Adults Only has 10 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Outdoor tennis courts, a health club, and complimentary bicycles are featured at the property. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Spa del Mar has 22 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children 18 and younger are not allowed at this adults-only property. All guests older than 18 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Playacar Beach Select Club Playa del Carmen
  • Sandos Playacar Beach Select Club
  • Sandos Playacar Beach Select Club All Inclusive
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Select Club All Inclusive Adults
  • Sandos Select Club All Inclusive Adults All-inclusive property
  • Sandos Playacar Select Club All Inclusive Adults
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Select Inclusive Adults

You should know

  • Sandos Playacar Select Club - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.