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"This is our 3rd stay at Sandos in the last 18 months. The hotel was not it's beautiful self when we arrived however, you could see the daily effort to ... " More

By a verified traveler on Sun 16 May 2021

Hotel Description

4-star beachfront property near Quinta Avenida

Beachfront retreat

Your stay at this Playacar property places you within 3 miles (5 km) of Quinta Avenida and Central Square. Nuestra Senora del Carmen Catholic Church is within 3 miles (5 km) and El Camaleon Mayakoba Golf Course is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 10 restaurants. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy a meal in one of the 3 coffee shops/cafés and free perks like valet parking and WiFi in public areas.

Free WiFi, iPod docks

The 276 guestrooms feature free WiFi, plasma TVs with satellite channels, and thoughtful touches like free minibar items and bathrobes. Balconies, iPod docks, and 24-hour room service are also available.

Select Ocean Front

Bed Count 1 King Bed Maximum Occupancy 2 Max

Select Superior

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sandos Playacar Select Club Adults Only- All inclusive ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Playacar Select Club Adults Only- All inclusive

Everyone (14) Couples (4) Family (3)
2 out of 5
Food was pretty good adult side is not for adults there was kids there every single day Broken elevator broken fan no hot water in the room wpuld not refund me so i could leave to another resort or move us rooms

Posted by on Jun 8, 2021

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Comment from Hotel Management

Jun 8, 2021 by GM Assistant

Dear guest, thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service!

5 out of 5

Posted by on May 30, 2021

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Comment from Hotel Management

Jun 10, 2021 by Giovanna Barbieri - Quality Manager

Thabk you for your evaluation , we are happy to know that you've enjoyed your holidays at Sandos Playacar! Regards.

2 out of 5
This resort is massive, the people at the buffet restaurant were super nice and the beach is amazing. However the check-in process was terrible. I was standing for more than an hour at the reception counter, and then they told us we had to wait because they didn't have our room ready. They sent us to the "meeting point" counter to get our bracelets programmed to access our rooms, and we had to wait another hour. It took us 3 hours to get to our rooms. It seemed like half of the restaurants were closed and it is almost impossible to get a reservation. They advised us to try doing walk-ins, because supposedly spots would become available, but that was futile. The food at the buffet is okay, mediocre at best. It didn't live up to the expectations of a 4 or 5 star hotel.

Posted by on May 18, 2021

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Comment from Hotel Management

May 18, 2021 by GM Assistant

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

4 out of 5
This is our 3rd stay at Sandos in the last 18 months. The hotel was not it's beautiful self when we arrived however, you could see the daily effort to restore it. Its important to book restaurants for all your nights right away or you will not get in anywhere but the buffet for your stay, as they are booked days in advance. (If you get a chance to book at the French restaurant even if you have no desire to - you will not be disappointed). The amenities and services are severely lacking compared to Non Covid days. There are 4 bars open within a few feet of the main pool but if you are in the adult only area pools there are zero - NONE! Unless you walk to the distance to the Meeting place or the Blue Moon bar then you will spend 10 to 15 minutes in line for your drink - Serious Bummer. The Disco was also closed. Our room for three came with one bed. Which they changed to two beds. No Problem. The only area that was fully staffed was the SALES TEAM! After a long flight and a long check in we were directly sent to another desk for covid test info, this turned out to be a sign up for a timeshare presentation instead. Unbelievably frustrating! But once you get the No - no - and no again down, you can settle into your vacation and enjoy the beautiful beach and weather. Since our family and friends frequent this hotel often we know our way around and what to look for but we spoke with several first timers during our stay that were not planning to return.

Posted by on May 16, 2021

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Comment from Hotel Management

May 18, 2021 by GM Assistant

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review. Always at your service! Eugenia Camacho GM Assistant Sandos Playacar Beach Resort

5 out of 5
Overall a great experience. Highly recommend a stay at Sandos Playadelcar.

Posted by on Feb 18, 2021

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Comment from Hotel Management

Feb 19, 2021 by WB

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

4 out of 5
I stood in adult side. Pros: The beach area is absolutely stunning, the water is clear, no seaweed. The hotel grounds are beautiful. I absolutely loved the howling monkeys that come to visit in the mornings, the angouti around the property, the lemurs that loved the fruit I was feeding them, the rescued donkey, and the property kitty. The actual restaurant food (not buffet) was pretty delicious. Hot water was great. Cons: the smell in room of mildew was awful. My friend asked to change her room and her room was much better with no smell. The AC was not working properly, I called every day and they sent a repairman every day, with no luck in the repair ever. Limited amounts of golf carts to take you to and from front, and front is a far walk, my friend is also pregnant. The buffet food was terrible. Hard to get reservations for minimal daily restaurants they have open. They had no entertainment while we were there, only on last day. The drinks are tasty, but did not get a buzz no matter how many I drank. Check-in staff was not very pleasant. All in all the price is good, I would go back. I would just make sure my room is better, and make sure to make dinner reservations days ahead.

Posted by , from White Plains, NY on Nov 6, 2020

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Comment from Hotel Management

Nov 7, 2020 by warren

Hi Venus, Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

2 out of 5
We were very disappointed with this property. It is advertised as an Adults Only resort but it is not. It has an adults only section within a large, crowded, noisy family resort. The swim up bar was located in the family section. The only restaurant in the adult section was closed half the time and we needed to eat in the buffet style restaurants that cater to families. Like a Chucky Cheese with a beach. The loud music shows went on until midnight and we were unable to sleep. Beaches were beautiful and staff was lovely but we will never stay here again. The word my daughter used to describe this resort was "cheesy". We actually checked out of the hotel after 2 nights and went down the road to a higher quality resort where we were very happy.

Posted by , from Philadelphia on Nov 27, 2019

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Comment from Hotel Management

Nov 27, 2019 by Warren B

Thanks Dawn for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3 out of 5

Posted by on Aug 20, 2019

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Comment from Hotel Management

Aug 22, 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

5 out of 5
The hotel met my expectations in every way. The pools were clean and well maintained. The staff was helpful. The spa was great. Negative: The first person we met at the hotel was a guy who tried to sell us other vacation packages for the future. What if we disliked the hotel and hated our vacation? Don't buy anything from someone unless you get a chance to evaluate the current vacation first. We had to tell him to drop dead before we were allowed to go to our hotel room. They continued trying to sell us the other vacation packages for the next couple of days. Someone who has been traveling for 10 hours wants to go to their room, not buy a vacation for next year. Negative: I wanted to tip my servers. Unfortunately, no change for US money could be found on the property.

Posted by on Jul 29, 2019

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5 out of 5
Staff was incredibly friendly and great at their jobs - house cleaning to bar tenders. Exceptional specialty restaurants.

Posted by on Jun 7, 2019

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Comment from Hotel Management

Jun 9, 2019 by Warren B

Thank You for taking the time to share your vacation experience with us at Sandos Playacar Beach Resort! We really appreciate your input in helping us to provide an exceptional service! We look forward to your next vacation with us! Always at your service. Warren B Web Relations Manager Sandos Playacar Beach Resort

About the Sandos Playacar Select Club Adults Only- All inclusive

Location Paseo Xaman-ha Lote 1, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
Water activities

  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Playacar Select Club Adults Only- All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar Select Club Adults Only- All inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/boogie boarding and scuba diving. There are 10 restaurants and 3 coffee shops/cafés, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, outdoor tennis courts, and a health club. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 276 guestrooms or units
  • 3 levels
  • 3 buildings
  • 10 dining venues
  • 6 bars or lounges
  • 3 coffee shops
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun Intl. Airport (CUN) (61.1 km / 38 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sandos Playacar Select Club Adults Only- All inclusive offers 276 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Playacar Select Club Adults Only- All inclusive has 10 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts, a health club, a sauna, and complimentary bicycles.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Golf lessons available nearby
  • Personal motorized watercraft on site

Spa Services

Spa del Mar has 22 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:30 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property offers onsite health screenings (PCR screenings for COVID-19) at no charge for bookings of 7 nights or more. Health screenings (rapid antigen screenings for COVID-19) are available at no charge for US citizens.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 27 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sandos Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Adults Only-All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Playacar Beach Select Club Playa del Carmen
  • Sandos Playacar Beach Select Club
  • Sandos Playacar Beach Select Club All Inclusive
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Select Club All Inclusive Adults
  • Sandos Playacar Select Club All Inclusive Adults Only
  • Sandos Select Club All Inclusive Adults All-inclusive property
  • Sandos Playacar Select Club All Inclusive Adults
  • Sandos Playacar Beach Resort Spa Adults Only All Inclusive
  • Sandos Playacar Beach Resort Select Club All Inclusive
  • Sandos Select Inclusive Adults

You should know

  • Sandos Playacar Select Club Adults Only- All inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.