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"Everything is great except for Wi-Fi. It is nearly impossible to stay connected to the internet inside the room " More

By a verified traveler on Sun 15 Dec 2019

Hotel Description

4-star beachfront property near Playa del Carmen Maritime Terminal

Beachfront retreat

Your stay at this Playacar property places you within 3 miles (5 km) of Playacar Golf Club and Paseo del Carmen. Quinta Avenida and Playa del Carmen Maritime Terminal are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and a nightclub. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and complimentary bicycles are available on site.

Balconies, plasma TVs

The 819 guestrooms have plasma TVs with satellite channels and offer thoughtful touches like free minibar items and bathrobes. Other amenities include balconies, 24-hour room service, and coffee/tea makers.

Select Superior Adults Only

Bed Count 1 King Bed Maximum Occupancy 3 Max

Jr Suite Hacienda

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Riviera Family King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Riviera Family Queen Junior

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Royal Elite One Bedroom Suite (3 adults 1 child)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Royal Elite One Bedroom Suite

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Sandos Playacar All Inclusive ratings based on 28 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Playacar All Inclusive

Everyone (20) Family (8)
4 out of 5
Everything is great except for Wi-Fi. It is nearly impossible to stay connected to the internet inside the room

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 15, 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

1 out of 5
I usually don’t write bad reviews but we were pretty disappointed in this location. I will not be recommending this hotel to anyone. Not only were we sick for a full day but we repeatedly got sales phone calls. We tried to get help cleaning the room and had to flag down people in the hallway to get help in addition to making calls to guest service. Animal feces in hall. My son refused to eat at the buffet the rest of the stay. We ate at Chayita’s on the last night. Only for me to have bones, fat chunks and plastic wrap in my dish. The steakhouse was bad, medium well shouldn’t be bleeding. The maps were inaccurate and it took way to long to get answers or help. It seems the only employees who knew English were the salespeople. The bathroom offers absolutely no privacy by any means. The location should not be considered “on the beach”, only those who are adult only or VIP had steps to the beach where the rest had to ride a trolley. My sons goggles were stolen and when I asked an employee their response was someone probably took them. Suggested I look for people with them on. Rust in pipes when tub started. No one helped with luggage, bell boy actually opted to help a couple with no kids. The description also says snacks in the mini bar but we never had any. Lastly the temp for the pool near the beach should have a warning on the temperature it gets. After being in the ocean and going to that pool it felt like a hot tub. Very dangerous especially for little kids.

Posted by on Sep 14, 2019

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2 out of 5
The sheets were dirty ac wasnt working good lock didnt work at patio. Beb was hard.

Posted by on Jul 16, 2019

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Comment from Hotel Management

Jul 16, 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. While your comments are not typical of the large majority of our Guests experiences, we will be forwarding them to our Management for their review. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

3 out of 5
Edgardo (our concierge) was awesome. He took care of us. Check in: Fairly easy and greeted by Edgardo. Thank goodness we had him to help us. We stayed in the family section. Rooms were average. A/C only had off and on. No way to make it cooler. Not much space for storage. The room shared a door with the suite next to us and we could hear their screaming toddler 4 times a day for 20 minutes each time. The family section USED TO BE at the front of the resort. Now it is at the far rear. Staff was great. Food was decent. 90% of the guests were great. 10% of them let their kids run wild and ruined experiences quickly. Screaming toddlers, kids with water guns shooting you in the face, small kids running in circles around the lobby almost knocking people down. Teen club isn't a teen club. It is parents with their small kids. The seaweed was bad. Not the resorts fault. One day we left and went to Cozumel and bought a day pass at Allegro. It was the most relaxing wonderful day. Their beach was awesome. If you are staying in the family area ask a month in advance to be in a room closer to the beach and on the 2nd or 3rd floor. The 1st is noisy with people always walking by your room. Tips for the resort: Get new music. Playing the same music on a loop all day annoying. I'd rather hear local music than Grease 16 times a day. Hire security or staff to police the family pool. Don't allow water guns. Don't allow small kids to sit at the swim up bar.

Posted by on Jul 11, 2019

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Comment from Hotel Management

Jul 11, 2019 by Warren B

Thanks for having taken the time to share your comments and opinions of your stay with us at Sandos Playacar Beach Resort. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. We look forward to welcoming you back at your earliest convenience. Always at your service! Warren B Web Relations Manager Sandos Playacar Beach Resort

2 out of 5
This property did not mention that 1/3 of the facility is adult only. There is also construction going on the grounds. The room was dirty, the curtains were filthy, and the bed was very hard The family area was about a 15 min walk to the beach. The beach area pools were small and the staff in that area was not very friendly. Ran out of items for drinks and there was trash and garbage all over with no staff around picking up. The game room was not fully functional with at least 3 broken games, no staff, no cups for beverages. The food was less than average. Elevators around the lobby were not functioning all the time. Tried to schedule a timeshare visit during check in and really gave no option of not going. When we did not show they called our room 5 times at 8am. We booked for 4 nights and ended up leaving after 2 and took the $$ loss.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 16, 2019 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations. Your feedback is very important for us. It is a pity to read that your stay was not up to your expectations due to the situations mentioned in your review. Kind regards,

2 out of 5

Posted by on Mar 15, 2019

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Comment from Hotel Management

Apr 29, 2019 by Warren B

¡Gracias por tomarse el tiempo de compartir su opinion! Lo siento no acercaste a nosotros para atender a su cualquier situacion en el Resort Saludos Cordiales, Warren B Web Relations Manager Sandos Playacar Beach Resort

5 out of 5

Posted by on Mar 11, 2019

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Comment from Hotel Management

Apr 29, 2019 by Warren B

¡Gracias por darle a Sandos Playacar Beach Resort una calificación tan alta! Estamos muy contentos de que hayas tenido una gran experiencia Siempre a su Servicio! Warren B Web Relations Manager Sandos Playacar Beach Resort

4 out of 5
Resort is pretty good. Hotel staff is very friendly. For an American, the food seems a little bland and drinks are also not strong. Wait times for dinner can be long due to high demand, so make reservations. The transportstion cart from the rooms to the beach is convenient but can occasionally run behind. Utilize the bikes if planning to venture a little outside the resprt as 5th Avenue is only a few minutes away and is a must see in the area.

Posted by , from West coast, US on Dec 16, 2018

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Comment from Hotel Management

Dec 17, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for sharing your opinion about your stay in our hotel. We are glad to know you enjoyed our facilites and we hope to welcome you back in the future. Kind regards,

2 out of 5
Beautiful hotel, had consistent problems with the Wi-FI and kept getting different responses with everyone shrugging off the issue instead of solving it. Food was average. Bathtub when turned on had brown water. Outdated TV services

Posted by , from St. Louis on Nov 15, 2018

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Comment from Hotel Management

Nov 15, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for sharing your opinion about your recent stay in our resort. We are sorry to read that your stay was not up to your expectations and we offer you an apology for the inconveniences you had. Kind regards,

4 out of 5
Nice hotel long walks to the beach from rooms. Would like more restaurant options.

Posted by , from wisconsin on Aug 10, 2018

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Comment from Hotel Management

Aug 15, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for sharing your opinion about your vacations at Sandos Playacar. It is good to know you enjoyed the facilities and we hope to have the opportunity to welcome you back in the future. Kind regards,

About the Sandos Playacar All Inclusive

Location Paseo Xaman-Ha, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 18 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Theme parties included
  • Snorkeling included

Property Features

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2004
  • Nightclub
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, a sauna, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Free bicycles on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Sandos Playacar Beach Resort
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive
  • Sandos Playacar All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive All-inclusive property

You should know

  • Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.