4.2 out of 5

"Nice hotel long walks to the beach from rooms. Would like more restaurant options. " More

By a verified traveler on Fri 10 Aug 2018

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Hotel Description

4-star beachfront hotel near Playa del Carmen Main Beach

On the beach

With a stay at this Playacar hotel, you'll be close to Playa del Carmen Maritime Terminal and Playacar Golf Club. Also nearby are Xplor Theme Park and Playa del Carmen Main Beach.

Free water park, health club

This hotel features free water park access, a full-service spa, and a nightclub. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Balconies, plasma TVs

In addition to plasma TVs with satellite channels, the 819 guestrooms offer free minibar items and balconies. 24-hour room service, coffee/tea makers, and free bottled water are also available.

Jr Suite Hacienda

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Riviera Family King Junior Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Riviera Family Queen Junior

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Royal Elite One Bedroom Suite (3 adults 1 child)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Royal Elite One Bedroom Suite

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Royal Elite One Bedroom Suite (3 adults 2 children)

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Sandos Playacar Beach Resort - All Inclusive ratings based on 109 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sandos Playacar Beach Resort - All Inclusive

Everyone (28) Family (5)
2 out of 5
This property did not mention that 1/3 of the facility is adult only. There is also construction going on the grounds. The room was dirty, the curtains were filthy, and the bed was very hard The family area was about a 15 min walk to the beach. The beach area pools were small and the staff in that area was not very friendly. Ran out of items for drinks and there was trash and garbage all over with no staff around picking up. The game room was not fully functional with at least 3 broken games, no staff, no cups for beverages. The food was less than average. Elevators around the lobby were not functioning all the time. Tried to schedule a timeshare visit during check in and really gave no option of not going. When we did not show they called our room 5 times at 8am. We booked for 4 nights and ended up leaving after 2 and took the $$ loss.

Posted by on Mar 15, 2019

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Comment from Hotel Management

Mar 16, 2019 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to spend your vacations. Your feedback is very important for us. It is a pity to read that your stay was not up to your expectations due to the situations mentioned in your review. Kind regards,

2 out of 5

Posted by on Mar 15, 2019

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Comment from Hotel Management

Apr 29, 2019 by Warren B

¡Gracias por tomarse el tiempo de compartir su opinion! Lo siento no acercaste a nosotros para atender a su cualquier situacion en el Resort Saludos Cordiales, Warren B Web Relations Manager Sandos Playacar Beach Resort

5 out of 5

Posted by on Mar 11, 2019

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Comment from Hotel Management

Apr 29, 2019 by Warren B

¡Gracias por darle a Sandos Playacar Beach Resort una calificación tan alta! Estamos muy contentos de que hayas tenido una gran experiencia Siempre a su Servicio! Warren B Web Relations Manager Sandos Playacar Beach Resort

4 out of 5
Resort is pretty good. Hotel staff is very friendly. For an American, the food seems a little bland and drinks are also not strong. Wait times for dinner can be long due to high demand, so make reservations. The transportstion cart from the rooms to the beach is convenient but can occasionally run behind. Utilize the bikes if planning to venture a little outside the resprt as 5th Avenue is only a few minutes away and is a must see in the area.

Posted by , from West coast, US on Dec 16, 2018

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Comment from Hotel Management

Dec 17, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for sharing your opinion about your stay in our hotel. We are glad to know you enjoyed our facilites and we hope to welcome you back in the future. Kind regards,

2 out of 5
Beautiful hotel, had consistent problems with the Wi-FI and kept getting different responses with everyone shrugging off the issue instead of solving it. Food was average. Bathtub when turned on had brown water. Outdated TV services

Posted by , from St. Louis on Nov 15, 2018

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4 out of 5
Nice hotel long walks to the beach from rooms. Would like more restaurant options.

Posted by , from wisconsin on Aug 10, 2018

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Comment from Hotel Management

Aug 15, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for sharing your opinion about your vacations at Sandos Playacar. It is good to know you enjoyed the facilities and we hope to have the opportunity to welcome you back in the future. Kind regards,

3 out of 5
Let’s start by saying I paid for a private event (quinceañera) for my daughter. I had 75 guest and approximately 25 rooms booked. They offered me an upgrade to a better room and the room we got was horrible in every way possible. We requested a room change and got something slightly better but not what was promised. During the room change, my wife’s quinceañera dress disappeared and so did my daughter’s bouquet. I can go on and on but we had to make the most out of what we had.

Posted by , from Chicago on Aug 5, 2018

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Comment from Hotel Management

Aug 14, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort to celebrate your daughter's birthday. We are really sorry that your stay was not up to your expectations and the problem with the dress and bouquet. We hope to have the opportunity to improve your impression in the future. Kind regards,

5 out of 5
Everything was perfect, we wouldn't have changed a thing.

Posted by on Jul 10, 2018

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Comment from Hotel Management

Jul 11, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, It is truly a pleasure to read that your experience at our hotel was perfect. We will be really happy to welcome you back to your new home away from home. Kind regards,

4 out of 5

Nice hotel

Overall it was great. Just had bad experience first night. Sofa bed was full of mold. Requested a portable bed but it took a while to get one. Also requested the sofa bed be removed since the smell was strong. Next day I requested to get a different room. Much better experience after that. Requested to speak to a manager but never received a call from him/her

Posted by on Jul 7, 2018

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Comment from Hotel Management

Jul 11, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar to spend your recent vacations and for sharing your impressions about our hotel. It is great to know you enjoyed your stay and that the issues with the sofa were solved. We hope to have the opportunity to welcome you back in the future. Kind regards,

3 out of 5
When we made the reservation we requested two rooms, one with a king size bed for my wife and I, and one room with double beds for our adult children. The boys got there room and when we went to ours we had two double beds, the hotel stated that they could not guarantee bed sizes but would do there best to accommodate us. Shortly after checking in we received a call stating that another guest wanted to switch rooms and for us to pack our baggage's and leave room within hour and we did so. We were given a new key room and told we could enter the room an hour later so that the cleaning staff could refresh the rooms. So after a long day of waiting for our room we entered the room and our stuff was not in the room because the previous guest never left. We had to stay in the double bed room for the night, until a king size bed became available. Which was the next day and when we got that room the bed was so hard and uncomfortable but with all of the drama we stayed in the room for the remaining time of our trip. We loved the Hotel and staff was very friendly I just wish we didn't have to so many issues in getting a room with comfort!

Posted by , from California on Jul 3, 2018

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Comment from Hotel Management

Jul 4, 2018 by Lizeth Arratia- Web Relations Manager

Dear guest, Thank you for choosing Sandos Playacar Beach Resort as your holiday destination and for sharing your opinion. Regarding the inconvenience with the rooms upon arrival, I offer a sincere apology for the time you had to wait for your room. It is important to mention that the type of bed as the Front Desk staff mentioned, is a request that depends on the availability. It is great to know that regardless that situaton you did enjoyed the facilities and the friendliness of our staff. Kind regards,

About the Sandos Playacar Beach Resort - All Inclusive

Location Paseo Xaman-Ha, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at Sandos Playacar Beach Resort - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club

  • Supervised activities for children between 2 and 18 years old

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Surcharge for premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Access to onsite clubs included
  • Kayaking included
  • Sailing included
  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Premium food items not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Childcare not included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Transportation to offsite activities not included
  • Miniature golf included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • All food and beverages included
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (all beverages included)
  • Onsite live performances included
  • All non-motorized water sports included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Some rates at Sandos Playacar Beach Resort - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar Beach Resort - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This beach hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 819 guestrooms or units
  • 3 levels
  • 7 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 2 swim-up bars
  • 6 bars or lounges
  • Built in 2004
  • Nightclub
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 8
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sandos Playacar Beach Resort - All Inclusive offers 819 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. 32-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Sandos Playacar Beach Resort - All Inclusive has 9 restaurants on site.

24-hour room service is available.

Entertainment

The hotel features the Main Plaza for entertainment, an outdoors stage with musical performances and live music every night.

Nearby Activities

A health club and a complimentary water park with waterslides are featured at the hotel. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Miniature golf on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Playground on site
  • Fitness classes on site
  • Sailing on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Thai massage
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 20 per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Sandos Playacar Beach Resort
  • Playacar Beach Resort
  • Sandos
  • Sandos All Inclusive
  • Sandos Beach
  • Sandos Beach Resort All Inclusive
  • Sandos Playacar Beach
  • Sandos Playacar Beach Resort
  • Sandos Resort
  • Sandos Playacar Beach Resort All Inclusive Playa del Carmen
  • Sandos Playacar Beach Playa del Carmen
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Sandos Playacar Beach Resort All Inclusive
  • Sandos All Inclusive
  • Sandos Playacar Beach Resort Spa All Inclusive
  • Sandos Resort All Inclusive
  • Sandos Playacar Beach All Inclusive
  • Hotel Sandos Playacar Beach Resort - All Inclusive
  • Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
  • Sandos Playacar All Inclusive

You should know

  • Sandos Playacar Beach Resort - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.