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"The hotel is amazing. The food was great, the staff was friendly and helpful and the grounds were beautiful. The only down side is that it isn’t reall ... " More

By a verified traveler on Sat 30 Jul 2022

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Hotel Description

5-star beachfront property near Quinta Avenida

On the beach

You'll be within 3 miles (5 km) of Quinta Avenida and 6 miles (10 km) of Quinta Alegría Shopping Mall with a stay here. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.

All-inclusive

This all-inclusive property features free water park access, a full-service spa, and 14 restaurants. Bring the family and enjoy the free kid's club, children's pool, and waterslide. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free buffet breakfast and free self parking.

Roulette Room Playa del Carmen or La Perla

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$397* Per night/room Dec 5 - Dec 6

Junior Suite Nikté Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Master Suite Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Two Bedroom Master Suite

Bed Count 2 Queen Beds Maximum Occupancy 10 Max

Master Suite Nikté Garden View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Paradisus Playa del Carmen - All Inclusive ratings based on 24 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Paradisus Playa del Carmen - All Inclusive

Everyone (9) Couples (2) Family (8)
2 out of 5
The property itself is wonderful, very clean rooms and the staff is always nice and helpful. The downside is that the sales people will not leave you alone for the timeshare presentation and they are pushy and will not stop until you go and sit through it.

Posted by on Oct 23, 2022

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Comment from Hotel Management

Oct 24, 2022 by Guest Service Center Management

Dear Cesar,Thank you for sharing your experience.We are glad to know you had a relaxing stay thanks to our amazing staff's wonderful service and attention. On the other hand, we regret to know you felt our vacation concierges were pushy with the service they offer. Please know that there should not exist pressure on you. Therefore, please accept our sincere apologies for the misunderstanding. I assure you that all your observations have been taken into consideration and the managers of the various departments involved have been informed of the particular feedback, including our partners from Club Meliá. We will be honored to host you again to show you the improvements we will be making.Best regards

5 out of 5
The hotel is amazing. The food was great, the staff was friendly and helpful and the grounds were beautiful. The only down side is that it isn’t really walkable to anything. You have to rent a car or take a taxi to go anywhere else.

Posted by on Jul 30, 2022

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Comment from Hotel Management

Aug 1, 2022 by Guest Service Center Management

Dear Amanda, Thank you for sharing your experience. We are happy to read about your relaxing stay at our resort, while you tasted our delicious restaurants and were pampered and taken care of by our amazing staff. We will be honored to host you again to continue exceeding your expectations. Best regards

5 out of 5
We loved the many pools, including a water park for kids of any age (and adults). There were also several different dining options and activities for adults and kids each day. We stayed in the Reserve part of the hotel, providing us a concierge who brought us several surprises, booked our dinner reservations and answered any questions we had throughout our stay. We had one of the best vacations together and would definitely love to go back!

Posted by on Apr 23, 2022

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Comment from Hotel Management

May 9, 2022 by Guest Service Center Management

Dear Nicole Marie, Thank you for sharing your experience We are happy to know you had a great time at our beautiful resort while you enjoyed the wonderful service and attention provided by our amazing staff. We will be honored to host you again soon.

2 out of 5
Me and my 18 guest paid to stay in the Adult section and we were place at the family section.

Posted by on Apr 11, 2022

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Comment from Hotel Management

Apr 13, 2022 by Guest Service Center Management

Dear Bianka, Thank you for sharing your experience. We regret to know about the little availability at your arrival. We have shared your comments and suggestions with our managers in charge to find out why there was no availability for you and your group at check-in. We will love to host you again and show you the improvements we will be making. Best regards

3 out of 5
The property is beautiful. We stayed in the reserve section and didn't find the reserve service to be worth it. For all-inclusive, the food wasn't great. We ended up going into town for our best meals. Although the resort was not full, it was hard to get reservations for dinner and the food was bland.

Posted by on Dec 23, 2021

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Comment from Hotel Management

Dec 24, 2021 by Guest Service Center Management

Dear Melissa, We appreciate your comments. We regret to know you had a sour after-taste of the service and attention provided during your stay. We have shared your comments and suggestions with our chefs and food and beverage managers to make proper improvements to our menus. We are also working on a better dinner reservation system for easier bookings. We will love to host you again and show you the improvements that we will be making. Best regards

4 out of 5
Great pools, great atmosphere.

Posted by , from Layton on Sep 27, 2021

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Comment from Hotel Management

Sep 27, 2021 by Guest Service Center Management

Dear Tyson, Thank you for sharing your experience with us. We are glad to know you had a great stay at our Paradisus and you have enjoyed the kind service and attention provided by our staff and the relaxing pools and beautiful beach. We will love to host you again soon.

4 out of 5

Posted by on Aug 6, 2021

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5 out of 5
Staff was very helpful , food was excellent . Make sure to try the smoke octopus ceviche at FUEGO , Flank steak at market grill

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 23, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay at our Paradisus and you were treated like royalty by our kind staff. We hope to host you again soon for more unforgettable moments. Best regards

1 out of 5
Travelocity didn’t let me know I needed to book transportation from the airport to the resort. Luckily my friends booked directly with the resort and I found out that way. It cost me an additional $40.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We regret that this misinformation caused you a bit of stress on your way into our resort. We will let our associate know about this incident to avoid it from happening again Best regards

5 out of 5
Staff was very friendly and attentive

Posted by on Jun 11, 2021

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Comment from Hotel Management

Jun 11, 2021 by Guest Service Center Management

Dear guest, Thank you for sharing your experience. We are glad to know you had a great time at our Paradisus and you enjoyed the service and attention offered by our kind staff. They will be happy to know they were an important part of your experience. We will be glad to host you again soon Best regards

About the Paradisus Playa del Carmen - All Inclusive

Location 5ª Avenida, Playa del Carmen, Playa del Carmen, QROO 77719

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service

Activities and facilities/equipment
Lessons/classes/games

  • Bartending
  • Cooking
  • Dancing
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Surcharge for premium food items
  • Minibar
  • Surcharge for room service
  • Spa/beauty facilities and services

  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • 24-hour room service
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Water fitness classes/lessons included
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Onsite live performances included
  • Room service not included
  • Minibar not included

Property Features

Paradisus Playa del Carmen - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Paradisus Playa del Carmen - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 14 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 15 bars/lounges, a beach bar, and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a spa tub are also featured at the luxury Paradisus Playa del Carmen - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 488 guestrooms or units
  • 3 levels
  • 8 buildings
  • 14 dining venues
  • 15 bars or lounges
  • 2 coffee shops
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Paradisus Playa del Carmen - All Inclusive offers 488 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:30 AM.

Paradisus Playa del Carmen - All Inclusive has 14 restaurants on site.

24-hour room service is available.

Nearby Activities

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Swimming nearby
  • Yoga classes/instruction on site

Spa Services

Yhi Spa has 22 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 22
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.