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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

A resort with multiple swimming pools, palm trees, and a view of the ocean at sunset.
Property video
A series of tents with white curtains, wooden furniture, and a swing set.
A spacious lobby with a modern design, featuring a seating area with sofas and a bar area with high chairs.
An aerial view of a coastal hotel complex with multiple buildings, a beach, and clear turquoise waters.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Place, Punta Esmeralda Beach
    ‪18 min walk‬
  • Place, Mamitas Beach
    ‪4 min drive‬
  • Place, Quinta Avenida
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪53 min drive‬

Room options

View all photos for Family Concierge Junior Suite Nature View

A modern hotel room with a large bed, a desk, a chair, and a balcony with a view of greenery.

Family Concierge Junior Suite Nature View

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite (Nature View)

A hotel room with a bed, a desk, a TV, and a minibar.

Junior Suite (Nature View)

9.2 out of 10
Wonderful
(58 reviews)
  • Garden view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Master Suite Nature View

A hotel room with a large bed, a flat-screen TV mounted on the wall, a glass-enclosed balcony with a hot tub, and a view of a building and greenery.

Master Suite Nature View

  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite (Nature View)

A hotel room with two beds, a TV, a balcony with a view, and a dining area.

Suite (Nature View)

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite Nature View

A hotel room with two beds, a TV, a sofa, and a balcony with a view.

Family Concierge Suite Nature View

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Suite SwimUp

A modern hotel room with a bed, a TV, a sofa, a coffee table, and a view of an outdoor pool area.

Family Concierge Suite SwimUp

  • 839 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Family Concierge Master Suite SwimUp

Family Concierge Master Suite SwimUp | Premium bedding, down comforters, minibar, in-room safe

Family Concierge Master Suite SwimUp

7.6 out of 10
Good
(4 reviews)
  • Garden view
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Family Concierge Master Suite Nature View

A modern hotel room with a large bed, a glass-enclosed bathroom, and a view of the outdoors.

Family Concierge Master Suite Nature View

8.0 out of 10
Very good
(1 review)
  • 1140 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Roulette Room Playa del Carmen or La Perla

A hotel room with two beds, a large mirror, a modern painting, and a bathroom visible through the mirror.

Roulette Room Playa del Carmen or La Perla

9.4 out of 10
Exceptional
(28 reviews)
  • Garden view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Two Bedroom Master Suite

A modern hotel room with a kitchen area, dining space, and a balcony with a view.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1980 sq ft
  • 2 bedrooms
  • Sleeps 10
  • 1 Double Bed and 1 King Bed
  • Free WiFi

View all photos for Family Concierge Junior Suite SwimUp

A hotel room with a bed, a TV, a desk, and a view of the outdoor pool area.

Family Concierge Junior Suite SwimUp

8.0 out of 10
Very good
(1 review)
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

On the beach.Your stay at this Luis Donaldo Colosio property places you within 3 miles (5 km) of Quinta Avenida and Quinta Alegría Shopping Mall. Also within 9 miles (15 km) are Río Secreto and Xplor Theme Park.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Guadalupe Church - 9 min walk - 0.5 miles
  • Punta Esmeralda Beach - 18 min walk - 1.0 mile
  • Mamitas Beach - 4 min drive - 1.4 miles
  • Quinta Avenida - 4 min drive - 1.6 miles
  • Playa del Carmen Main Beach - 5 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Sunset Grill - ‬4 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Capella - ‬3 min walk
  • ‪illy cafe - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5-star beachfront property near Quinta Avenida
Some rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 13 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 16 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi.

Business amenities include a business center and meeting rooms. Event space at this property measures 25005 square feet (2323 square meters) and includes a conference center. A children's pool, a health club, and a hot tub are also featured at the luxury Paradisus Playa del Carmen – Riviera Maya - All Inclusive. Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 510 guestrooms or units
  • 3 levels
  • 8 buildings
  • 13 dining venues
  • 16 bars or lounges
  • Meeting rooms
  • 25005 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 2011
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 510 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 13 restaurants
  • 16 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • 50-inch flat-screen TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Paradisus Playa del Carmen – Riviera Maya - All Inclusive to the airport?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is 23.6 mi (259-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

As of Jul 29, 2026, prices found for a 1-night stay for 2 adults at Paradisus Playa del Carmen – Riviera Maya - All Inclusive on Jul 31, 2026 start from $370, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Paradisus Playa del Carmen – Riviera Maya - All Inclusive.

How close is Paradisus Playa del Carmen – Riviera Maya - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free breakfast?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive does not offer free breakfast.

Is there a casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

No, there is no casino at this property, but Riviera Gran Casino (6-min drive) is nearby.

What time is check-in at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?

This property offers free self parking.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a pool?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive features 5 outdoor pools and a children's pool.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a restaurant?

Yes, there are 13 restaurants on site.

Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive have a spa?

Pamper yourself with a day at Yhi Spa, where you can enjoy body scrubs, facials, and body wraps.

How close is Paradisus Playa del Carmen – Riviera Maya - All Inclusive to downtown Playa del Carmen?

Paradisus Playa del Carmen – Riviera Maya - All Inclusive is 1.6 mi away from Playa del Carmen.

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1021 reviews
Rating 8 - Good. 208 out of 1021 reviews
Rating 6 - Okay. 91 out of 1021 reviews
Rating 4 - Poor. 31 out of 1021 reviews
Rating 2 - Terrible. 29 out of 1021 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best family resort in the area! Came back for the 2nd time and will go again!
Stayed 9 nights in Jul 2026
Verified

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of everything was outstanding! The food was incredible specially at the mexican restaurant. The staff was amazing, very friendly, and supportive with everything. They surprised us every single day with gifts for us and our child. Definitely I will come back
Stayed 4 nights in Jul 2026
Verified

10/10 Excellent

Cassandra

Liked: Cleanliness
Amazing stay for family!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

JIN FENG

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly resort.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, staff was very friendly and helpful
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Jenelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for kids! Lots to do!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness
Perfect for young kids!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great food and rooms
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Maria E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff. Many activities during day and night. Restaurants and food was very good. Pools and beach were really nice.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Gurjivan Kaur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms| activities everyday for my kids | the kindest staff
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Paradisus. The hotel was nice and clean but the resto was amazing.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

James George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well managed, clean, and fun
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Lars Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradisus is family-friendly and the staff is friendly and attentive. The kids enjoyed the pool and the water park a lot.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and amenities. There were activities day and night that were family-friendly and engaging!
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a master suite at check-in. Room was wonderful. The buffet, blue agave (lunch), and Japanese places were the best. Swim up bar was awesome. Place is huge, highly recommended!
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Darrel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed on the family side, was great for younger kids. Food was really good
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was absolutely perfect. Loved this place and will return.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Charm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean. Pool is huge. Family friendly.
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best time with our 4 and almost 2 year old. Couldn’t have imagined a better trip!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was good. Buffet food could be better. Actually all the food could be better with more options buffet is small
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great resort. Family had a great time. Would totally come vaxnu
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Parisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great staff and service
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Sean

Liked: Cleanliness, property conditions & facilities
Amazing place to stay. Family concierge service made the trip better than we could have hoped for.
Stayed 7 nights in Jan 2026

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