For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Luis Donaldo Colosio property, you'll find Quinta Avenida and Playa 88. Punta Esmeralda Beach and Guadalupe Church are also within 2 miles (3 km).
All-inclusive
A full-service spa, 20 restaurants, and 5 outdoor pools are all featured at this all-inclusive property. Relax beachside with beach umbrellas and cool off with a drink at the beach bar. Bring the family and enjoy the free kid's club, children's pool, and playground.
Free WiFi, iPod docks
Boasting comforts such as Egyptian cotton sheets and pillow menus, the 881 guestrooms offer thoughtful touches like bathrobes and slippers. LCD TVs come with cable channels, and other amenities include free WiFi and iPod docks.
Paradisus Playa del Carmen - All Inclusive ratings based on 24 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Paradisus Playa del Carmen - All Inclusive
Everyone (13)Couples (2)Family (5)
4 out of 5
Great pools, great atmosphere.
Posted by Tyson, from Layton on Sep 27, 2021
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Comment from Hotel Management
Sep 27, 2021
by Guest Service Center Management
Dear Tyson,
Thank you for sharing your experience with us.
We are glad to know you had a great stay at our Paradisus and you have enjoyed the kind service and attention provided by our staff and the relaxing pools and beautiful beach. We will love to host you again soon.
5 out of 5
Staff was very helpful , food was excellent .
Make sure to try the smoke octopus ceviche at FUEGO , Flank steak at market grill
Posted by a verified traveler on Jul 22, 2021
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Comment from Hotel Management
Jul 23, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
We are glad to know you had a wonderful stay at our Paradisus and you were treated like royalty by our kind staff. We hope to host you again soon for more unforgettable moments.
Best regards
1 out of 5
Travelocity didn’t let me know I needed to book transportation from the airport to the resort. Luckily my friends booked directly with the resort and I found out that way. It cost me an additional $40.
Posted by a verified traveler on Jul 11, 2021
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Comment from Hotel Management
Jul 12, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
We regret that this misinformation caused you a bit of stress on your way into our resort. We will let our associate know about this incident to avoid it from happening again
Best regards
5 out of 5
Staff was very friendly and attentive
Posted by a verified traveler on Jun 11, 2021
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Comment from Hotel Management
Jun 11, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
We are glad to know you had a great time at our Paradisus and you enjoyed the service and attention offered by our kind staff. They will be happy to know they were an important part of your experience.
We will be glad to host you again soon
Best regards
3 out of 5
Posted by a verified traveler on Apr 1, 2021
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Comment from Hotel Management
Apr 12, 2021
by Guest Service Center Management
Dear guest,
We regret that you had a not so pleasant experience and you returned home with a sour after taste, it would have been of great help for us to have more details about the areas you felt we are leaving behind, as comments and suggestions from our staff are the ones that let us know how good the service is and the areas to improve. Still, we appreciate your comments and suggestions
1 out of 5
Everything was just basic and nothing special. Did not give advertised room. Employees seemed like it was a burden to serve you. Lack of training. No fine dining training. No social distancing at the buffet. The employees love to say no considering it’s an “all inclusive”
Posted by a verified traveler on Mar 27, 2021
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Comment from Hotel Management
Mar 28, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
We regret that you left the resort with the negative perception that our staff is not kind and accommodating enough to our guests' needs. We would love to personally follow up with you regarding this situation. Please share your experience to virgilio.flores @ melia com. I will be glad to follow up with you.
Best regards
1 out of 5
Please contact for full details as there is too much to list. Horrible experience.
Posted by a verified traveler on Mar 26, 2021
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Comment from Hotel Management
Mar 28, 2021
by Guest Service Center Management
Dear guest,
Thank you for sharing your experience.
We regret that you had a negative perception o your stay. We are fully committed to our guests' satisfaction, therefore I kindly ask you to share the full details of your stay with me to virgilio.flores @ melia com. We will be more than happy to hear from you.
Best regards
5 out of 5
I like the fact that no matter if it was pool or restaurants there was always food being offered. Like the service I was given by staff
I did not like the limitations they had on Buffet only 1 Buffet offered and also I did not like how everything closed so early when I am on vacation I like to have options at 12 or 1 and I had nothing also pools closing at 7 i love to night swim
Posted by a verified traveler on Dec 13, 2019
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Comment from Hotel Management
Dec 14, 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
3 out of 5
What I liked about the property was that it was lovely, clean, tasty food, kid friendly, and the staff was great.
What I did not like about the property was the bathroom sink did not make sense the way it was structured. When you would wash your hands the water would run over the basin. I did not like that there was nothing to hang your wash cloth on after you showered; the iron board was a quarter size rather than full. I was unable to iron my husbands pants who is 12 feet tall; when reserving a room, ask them NOT to give you a room that reveals your bed immediately upon opening the door; not enough drawer space for two people; AND when looking for any of the activities, they want you to download their app. You can do that or take a picture of their activity display on your phone because you do not get the paper version.
I would recommend this resort for families with children. I probably would not come back a second time unless my husband decides to bring the grandchildren.
Posted by Jennifer on Sep 1, 2019
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Comment from Hotel Management
Sep 2, 2019
by Guest Service, La Esmeralda
Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, and housekeeping to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards..
5 out of 5
I LIKE EVERYTHING ABOUT THIS PLACE, GOOD SERVICE, GOOD HELP, GOOD FOOD, CLEAN PLACE, NICE PLACE, DAY TREAT YOU LIKE KING, i WILL GO BACK TO THIS PLACE, YES.
Posted by MARTIN on Jul 28, 2019
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Comment from Hotel Management
Jul 29, 2019
by Guest Service, La Esmeralda.
Dear Guest, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.
About the Paradisus Playa del Carmen - All Inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes Gratuities and taxes are included.
Food and beverages
Buffet and à la carte meals, snacks, and beverages included
24-hour room service
Activities and facilities/equipment Lessons/classes/games
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Onsite live performances
Not included
Surcharge for premium food items
Minibar
Surcharge for room service
Spa/beauty facilities and services
Yoga classes/lessons included
Pilates classes/lessons included
Dancing classes/lessons included
Taxes included
24-hour room service
Buffet-style meals included
Onsite entertainment and activities included
A la carte dining included
Bartending classes/lessons included
Gratuities included
Cooking classes/lessons included
Water fitness classes/lessons included
Surcharge for premium food items
Surcharge for bottled wine
All available beverages included
Spa/beauty facilities and services not included
Surcharge for room service
Onsite live performances included
Room service not included
Minibar not included
Property Features
Paradisus Playa del Carmen - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Paradisus Playa del Carmen - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a health club, and a spa tub. There are 20 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 4 swim-up bars and 16 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi. There's an onsite business center. Event space at this property measures 25000 square feet (2323 square meters) and includes a conference center. A children's pool, a sauna, and spa services are also featured at the luxury Paradisus Playa del Carmen - All Inclusive. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.
881 guestrooms or units
3 levels
8 buildings
20 dining venues
4 swim-up bars
16 bars or lounges
25000 sq ft of conference space
2323 sq m of conference space
Built in 2011
Buffet breakfast (free)
Bar on the beach
Coffee shop
Deli
Kid's club (free)
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Terrace
Garden
Gift shop
Beauty salon
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 5
Children's pool
Free WiFi
Children's club (free)
Snack bar/deli
Arcade/game room
Playground on site
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Paradisus Playa del Carmen - All Inclusive offers 881 accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.
Minibar
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Movies for purchase
Egyptian cotton linens
Down blanket
Pillow options
Bathtub or shower
Rainfall showerhead
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Food & Drink
Guests are served free buffet breakfast daily from 8:00 AM to 11:30 AM.
Paradisus Playa del Carmen - All Inclusive has 20 restaurants on site.
24-hour room service is available.
Nearby Activities
5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
Pilates classes on site
Snorkeling on site
Playground on site
Ecotours nearby
Fitness classes on site
Kayaking on site
Yoga classes/instruction on site
Spa Services
Yhi Spa has 22 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
Number of treatment rooms 22
Couples treatment rooms
Manicures and pedicures
Body treatments
Body wraps
Facial treatments
Body scrubs
Aromatherapy treatments
Sauna in spa
Spa tub in spa
Minimum age to access spa is 18
Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible path of travel
Wheelchair accessible parking
In-room accessibility
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of No between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Yes and Yes. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Masks are available to guests
Debit cards not accepted
Gloves are available to guests
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
Gap period enforced between guest stays - 48 hours
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.89 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Paradisus Esmeralda
Paradisus Esmeralda All Inclusive
Paradisus Playa del Carmen La Esmeralda
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda All Inclusive
Paradisus Playa Carmen Esmeralda
Paradisus Playa Carmen Esmeralda All Inclusive Playa del Carmen
Paradisus Playa del Carmen
Paradisus Playa del Carmen All Inclusive
Paradisus Playa del Carmen La Esmeralda All Inclusive
Paradisus Playa del Carmen - All Inclusive Playa del Carmen
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Yes, there are 20 restaurants on site.
This property offers free self parking.
Paradisus Playa del Carmen - All Inclusive is 34.4 mi (50-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.
Paradisus Playa del Carmen - All Inclusive features 5 outdoor pools and a children's pool.
This property is on the beach. Don't forget your sunscreen!
Pamper yourself with a day at Yhi Spa, where you can enjoy aromatherapy, mani/pedis, and facials.
Paradisus Playa del Carmen - All Inclusive offers free buffet breakfast every day from 8:00 AM to 11:30 AM.
Check-in is from 3 PM - midnight. A fee applies for early check-in.
Airport shuttle services are not available at Paradisus Playa del Carmen - All Inclusive.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
