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Hotel Description

3-star beach hotel near Playa del Carmen Maritime Terminal

Heart of Playa del Carmen

At this Downtown Playa del Carmen hotel, you'll be within a 5-minute walk of Quinta Avenida and Mamitas Beach Club. Quinta Alegría Shopping Mall and 3D Museum of Wonders are also within half a mile (1 km).

Renovated in 2018

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Relax with a drink at the beach bar and enjoy perks like free WiFi. A terrace, a garden, and a picnic area are also on offer.

Settle in

The 20 guestrooms offer room service, premium bedding, and rainfall showerheads. Free bottled water, ceiling fans, and laptop-compatible safes are also available.

Superior Double Room, Pool View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Deluxe Triple Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Quadruple Room, Multiple Beds, Ocean View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a beach bar. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Isabella Boutique Hotel. A complete renovation of Isabella Boutique Hotel was completed in December 2018. This 3-star Playa del Carmen hotel is smoke free.

  • 20 guestrooms or units
  • 4 levels
  • 2 buildings
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue

Internet

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Isabella Boutique Hotel offers 20 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • In-room dining (limited hours)
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Laptop safe
  • Designer toiletries
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Isabella Boutique Hotel has a restaurant on site.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Boat tours nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts Visa, Mastercard, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per person (roundtrip)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Isabella Boutique Hotel Playa del Carmen
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  • Isabella Boutique Hotel Hotel
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  • Isabella Boutique Hotel Hotel Playa del Carmen

You should know

  • Isabella Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.