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Isabella Boutique Hotel

Property class: 3
3-star beach hotel near Playa del Carmen Maritime Terminal

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Photo gallery for Isabella Boutique Hotel

Exterior
Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area | View from room
Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area | Premium bedding, in-room safe, iron/ironing board (on request)
White sand, beach bar
Courtyard

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Bar
  • Room service

Explore the area

View in a map
Calle 14 Norte y la Playa, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬

Room options

View all photos for Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area | Premium bedding, in-room safe, iron/ironing board (on request)

Deluxe Cabin, 1 Queen Bed, Garden View, Garden Area

  • Garden view
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Multiple Beds

Deluxe Triple Room, Multiple Beds | Premium bedding, in-room safe, iron/ironing board (on request)

Deluxe Triple Room, Multiple Beds

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Deluxe Quadruple Room, Multiple Beds, Ocean View

Deluxe Quadruple Room, Multiple Beds, Ocean View | Premium bedding, in-room safe, iron/ironing board (on request)

Deluxe Quadruple Room, Multiple Beds, Ocean View

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Superior Double Room, Pool View

Superior Double Room, Pool View | Premium bedding, in-room safe, iron/ironing board (on request)

Superior Double Room, Pool View

  • 248 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

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About the neighborhood

Playa del Carmen

Heart of Playa del Carmen.A stay at this Downtown Playa del Carmen hotel places you steps from Quinta Avenida and within a 5-minute walk of Quinta Alegría Shopping Mall. 3D Museum of Wonders and Mamitas Beach are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 2 min walk - 0.1 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Central Square - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Zenzi Beach Club - ‬4 min walk
  • ‪Aldea Corazón - ‬4 min walk
  • ‪Aldo's - ‬3 min walk
  • ‪Porfirio’s - ‬4 min walk
  • ‪Mandala - ‬2 min walk

About this property

Isabella Boutique Hotel

3-star beach hotel near Playa del Carmen Maritime Terminal
There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and barbecue grills are also featured at Isabella Boutique Hotel.

This 3-star Playa del Carmen hotel is smoke free.

  • 20 guestrooms or units
  • 4 levels
  • 2 buildings
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Isabella Boutique Hotel offers 20 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
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Total with taxes and fees
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A beach bar
  • A restaurant
  • Couples/private dining

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 30 per person (roundtrip)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Playa del Carmen
Hotel Isabella Boutique Hotel Playa del Carmen
Playa del Carmen Isabella Boutique Hotel Hotel
Hotel Isabella Boutique Hotel
Isabella Boutique
Isabella Playa Del Carmen
Isabella Boutique Hotel Hotel
Isabella Boutique Hotel Playa del Carmen
Isabella Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

How close is Isabella Boutique Hotel to the airport?

Isabella Boutique Hotel is 21.6 mi (272-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Isabella Boutique Hotel have an airport shuttle?

Isabella Boutique Hotel offers an airport shuttle 24 hours a day, on request, for a charge of USD 30 per person, roundtrip.

How close is Isabella Boutique Hotel to the beach?

This hotel is a short 7-minute walk from Mamitas Beach and 2-minute walk from Playa del Carmen Main Beach. Don't forget your sunscreen!

Does Isabella Boutique Hotel offer free breakfast?

Isabella Boutique Hotel does not offer free breakfast.

Is there a casino at Isabella Boutique Hotel?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min walk) is nearby.

What time is check-in at Isabella Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Isabella Boutique Hotel?

Free parking is not available at this hotel.

Does Isabella Boutique Hotel have a pool?

Isabella Boutique Hotel features an outdoor pool.

Does Isabella Boutique Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Isabella Boutique Hotel have a spa?

There are no spa services available at this hotel.

How close is Isabella Boutique Hotel to downtown Playa del Carmen?

Isabella Boutique Hotel is 0.3 mi away from Playa del Carmen.

Isabella Boutique Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 68 reviews
Rating 8 - Good. 17 out of 68 reviews
Rating 6 - Okay. 13 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 9 out of 68 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute boutique hotel, everything you need, amazing staff, very relaxed and right in the heart of Playa del Carmen. Definitely recommend this property
Stayed 2 nights in Feb 2019
Verified review

2/10 Terrible

joe

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort

Booked a room and they didn't have it

Showed up and they told me the bungalow I booked wasn't available but i could have a room if I waited 40 minutes. An hour later I was told the room didn't have a lock and there was actually no where for me to stay. So I had to walk around and find another room at 10pm.. is say that's pretty bad.
Stayed 1 night in Jan 2018
Verified review

10/10 Excellent

ISELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!!!

El lugar, la atención increíble. El personal atento.
Stayed 4 nights in Oct 2020
Verified review

2/10 Terrible

Deborah

Disliked: Cleanliness, amenities, property conditions & facilities
I chose this hotel based on old reviews. They probably have been closed for months due to COVID and reopened in the worst conditions possible. The room is dirty and smells like mold, the towels looked old and dirty, the bathroom was filthy and I could not dare to walk without shoes in the room NO WIFI in the room, not always the breakfast was available and to complete the disaster we saw a HUGE RAT outside the room!
Stayed 7 nights in Dec 2020
Verified review

2/10 Terrible

Arnold

Disliked: Cleanliness, property conditions & facilities, room comfort

Poor

The only person that was helpful was Danny. He should be the manager.
Stayed 3 nights in Dec 2020
Verified review

8/10 Good

Natalia

Liked: Staff & service
Me gustó que los encargados siempre me atendieron con amabilidad, aunque me hubiera gustado que la manija del baño no se cayera y que se le pudiera bajar al retrete, aparte de que no proporcionan ni shampoo ni acondicionador.
Stayed 2 nights in Dec 2020
Verified review

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised

Whole on vacation we decided to see if we could get a hotel closer to the beach. we found the hotel and the pictures looked great and decided to book. shortly thereafter we were walking back to our existing hotel and decided to walk by the new one all excited to see it. Unfortunately what we saw wasn't the same as what the pictures were. In all honesty the place looked closed. we decided that wasn't where we wanted to stay and within a few hours of making the reservation we were trying to cancel. Hotels.com attempted to reach the hotel for three days, when somebody finally answered they declined our request for a refund. We continued our vacation elsewhere and had to pay for rooms we didn't use.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Carlos Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena la estancia y el hotel
Stayed 7 nights in Nov 2020
Verified review

2/10 Terrible

Paco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es decepcionante. No están preparados para contingencias.
Stayed 2 nights in Nov 2020
Verified review

10/10 Excellent

Eb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s Perfect. Five stars. I travel solo and felt safe, cleaning was excellent. Staff even better. Highly recommend
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Jean Marie

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel está bonito un poco descuidado, la atención por parte de la recepcionista es pecima, sin embargo el señor de mantenimiento muy amable y trataba de apoyar en todo
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Bajalo4

Liked: Cleanliness, staff & service, property conditions & facilities
Just what you need to come in from an action packed day...basic shower and bed...but very clean.
Stayed 1 night in Oct 2020
Verified review

8/10 Good

MariaElena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great affordable hotel to stay a few nights. There's no TV. The Martina Beach Club with which they have an agreement with is pretty far away. I wish they'd have an agreement with a closer one. Since I stayed during the pandemic and right after Delta came through, the hotel was pretty quiet. The Argentinean ladies at reception were nice.
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Calm, little oasis!

Nice calm vibe at this little oasis.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Mélanie

Liked: Cleanliness, staff & service, property conditions & facilities
Personnels et propriétaires très charmants , se soucient de notre confort et bien-être. Très propre, Confortable, chaleureux et accueillant. À deux pas de la plage et des restaurants. Toutefois, les prix du petit restaurant sur place sont trop élevés, mais par contre délicieux. Bref, ce fut une belle découverte, à conseiller !!
Stayed 9 nights in Feb 2020
Verified review

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione eccezionale, vicino al centro e vicino alla spiaggia
Stayed 9 nights in Feb 2020
Verified review

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great little hidden gem. Nice facility to crash after a day out adventuring.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a blast, Love your place

All the people who works there are incredible. Best location near the Clubs, beach and main street. Gracias Maj@s, We had a blast.
Stayed 6 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai adoré la tranquillité de l'endroit et les proprios sont très sympathiques et accueillant. Tout était parfait !
Stayed 7 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Loved this place, very close to beach and market but nice and quiet
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Solid Hotel, Good Price

Photos are accurate. The AC was broken in the room but everything else was as advertised. Good service, nice pool, and excellent location. It was quiet at night, as well, so sleeping was not an issue.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No habia internet en el establecimiento las veces que intente utilizarlo, aparte no hay cortinas ni puertas para el baño o la regadera.
Stayed 7 nights in Nov 2019
Verified review

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities

Recomendable

La estancia fue buena, la cama un poco dura, limpieza diaria, toallas limpias, la alberca no tuvo horario para poder ocuparla, el personal bastante amable, cuenta con renta de bicicletas, AC, ideal para descansar y olvidad la rutina. volveré!!!
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

SantiagoAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanta este hotel, es la segunda vez que nos hospedamos ahí y ya tenemos reservada una tercera, todo el personal es amable y te sientes como en casa, las habitaciones están limpias y son cómodas, cuentan con aire acondicionado, ventilador, agua caliente y camas cómodas con sábanas suaves, también puedes encontrar agua para beber y caja fuerte, la ubicación es excepcional,está a unos pasos de la quinta avenida y de la playa, el antro Mandala está muy cerca sin que llegue a escucharse el escándalo de éste, la atención de "Ayelen" es increíble, super amable y con una energía increíble, tuvimos la fortuna de conocer a los propietarios que también te hacen sentir como en casa. Cuentan con Day Pass así que puedes invitar a gente que no sea huésped o simplemente estar ahí y utilizar la alberca sin hospedarte pagando un monto super módico que es a consumo mínimo, el restaurante y el bar son muy buenos y los precios muy accesibles, un detalle que nos encanta es que puedes usar la alberca hasta tarde sin que estén presionando para que te salgas, sigan así y mil gracias!
Stayed 1 night in Aug 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness
Basic accommodations. The air smelled of rotten fish.
Stayed 3 nights in Apr 2019

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