Confusing and Construction
Posted Jan 17, 2017
Although my arrangements via Travelocity were seamless, the hotel stay certainly was not. It started with the fact that we did not know the hotel was under renovation, or it would not have been selected. Had a conversation with a regular patron (comes every year with family) who was quite upset that it stated "recently renovated" and not under rennovation.
First disappointment, pulling up to the check in, or not! We did not need valet or bell hops as we were residents and only had 2 carry on bags. We were immediately told we must move our vehicle. My daughter moved her car and I attempted to enter the hotel (which was under immense renovation). After wandering aimlessly due to lack of any signage, the construction workers told me where check in was: Past the spa, up the stairs, and take the elevators to the 3rd floor. Prominent signage would have been appropriate! We were a bit frustrated and certainly disappointed. During our check-in and way to our room, 3 different patrons stopped us and asked where the check-in was. We did not receive the complimentary drink tickets until check out when we inquired about it and we were unable to use them (the bar was closed).
Staff were on the edge of rude, certainly not friendly, and certainly not apologetic about all the confusion. They were probably tired of dealing with all the upset and frustrated customers.
Honestly, I have received better care at a LaQuinta.