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Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

3.5-star property
14500 Continental Gateway, Orlando, FL 1-855-201-7819
3.3 out of 5
See all 61 travelocity Reviews

"Provided refill of amenities and trash pick up everyday " More

By a verified traveler on Sun 08 May 2022

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Hotel Description

Family-friendly 3.5-star resort near Epcot®

In shopping district

Within 6 miles (10 km) of this Orlando resort, you'll find Disney's Hollywood Studios® and Disney Springs®. Epcot® is within 6 miles (10 km) and Disney's Animal Kingdom® Theme Park is within 9 miles (15 km).

Water park, dining

A water park, 2 outdoor pools, and 3 spa tubs are all featured at this smoke-free resort. Bring the family and enjoy the mini golf, waterslide, and playground. Business travelers can take advantage of the 24-hour business center.

Flat-screen TVs, refrigerators

Featuring conveniences like sitting areas and refrigerators, the 777 guestrooms also offer microwaves and flat-screen TVs with digital channels. Other amenities include free local calls, hair dryers, and safes.

Standard Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$89* Per night/room May 17 - May 18

Accessible 2 Bedroom King Family Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

1 Bedroom King Suite with Kitchen

Bed Count 1 King Bed Maximum Occupancy 4 Max

Accessible 3 Bedroom King Family Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

3 Bedroom King Family Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

2 Bedroom Queen Family Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel ratings based on 61 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

Everyone (18) Couples (5) Family (27)
5 out of 5
Provided refill of amenities and trash pick up everyday

Posted by on May 8, 2022

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Comment from Hotel Management

May 9, 2022 by Hotel Management

Rishawn, thank you for sharing your experience and review of Holiday Inn Resort Orlando Suites - Waterpark. We are glad you had a pleasant stay and liked our service. It was our pleasure hosting you, and we look forward to seeing you soon. Best regards, Hotel Management

2 out of 5
Housekeeping left a lot to be desired.

Posted by on Apr 26, 2022

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Comment from Hotel Management

Apr 27, 2022 by Hotel Management

Michael, thank you for taking the time to evaluate our hotel. We apologize for the housekeeping service that impacted your stay. We regret not meeting your expectations. We have shared your concerns with the appropriate individuals, and we are very grateful for your patience. We value your feedback, and we hope you will revisit and allow us to provide you with the seamless stay you deserve. Best regards, Hotel Management

3 out of 5
The property itself was super outdated. When we got there we were told it was the old Nickelodeon hotel. The restaurants were okay, sandwiches were the best, diner was terrible fake food. Breakfast had limited options and none of it was good. The water park was fun for the kids but we stayed mainly in the Oasis pool area because it was less crowded. They never had clean towels though and the dirty towel bins would sit for days at a time. Really frustrating to have to call for towels daily. Be aware that you have to pay 49$ a day to utilize the water park and even if you don’t use the water park, you have to pay daily. I wouldn’t recommend this hotel and won’t be back.

Posted by on Apr 17, 2022

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Comment from Hotel Management

Apr 18, 2022 by Hotel Management

Brandon, thank you for your review. We are sorry you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Moreover, we regret your disappointment with our housekeeping policy and our breakfast. Your feedback has been shared with our food and beverage team to see where we can make the necessary changes. We would like to regain your trust and hope you will give us that opportunity in the future. Best regards, Hotel Management

2 out of 5
When me and my family arrived at the hotel it was over an hour just to check in. They do not clean your room on a daily basis.

Posted by on Apr 7, 2022

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Comment from Hotel Management

Apr 8, 2022 by Hotel Management

Shawneeka, thank you for being our guest and choosing our hotel. With our guests' well-being in mind, our housekeeping services have been tailored during these challenging times to ensure their stay is as undisturbed as possible. We want to inform you that you can reach out to our front desk to make your request. We are sorry if this was not communicated to you upon check-in. We also encourage you to visit our website, which will give you all the detailed information while making your next reservation with us. Thank you again for taking the time to review your stay, and we look forward to your next visit to earn your perfect rating. Best regards, Hotel Management

3 out of 5
All the social areas were good. I would have liked for a room that was cleaner.

Posted by on Apr 7, 2022

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Comment from Hotel Management

Apr 8, 2022 by Hotel Management

Cassandra, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Best regards, Hotel Management

2 out of 5
Rooms were very old, low ceilings, dark, and worn out. Lighting in the rooms was very poor. Staff was very friendly and told us they would bring clean towels but never came. Used dirty towels for 5 days. The toilets in our suite always plugged so finally went and bought our own plunger. Rented a suite thinking we could prepare small meals but there were no cooking utensils, dishes, or equipment. Was charged 50.00 a day for the water park but the water was so cold our kids refused to use the slides. The small bar by the pool made great drinks but there usually was a waiting line 12 deep with only one person working. Disappointed to have booked a worn out resort.

Posted by on Apr 2, 2022

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Comment from Hotel Management

Apr 3, 2022 by Hotel Management

Patricia, we were sorry to read your comments and would like to apologize for the inconvenience caused to you. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your stay, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you visit us once again so we can provide you with the flawless trip you deserve. Best regards, Hotel Management

5 out of 5
Very nice place to spend family time.

Posted by on Mar 31, 2022

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Comment from Hotel Management

Apr 1, 2022 by Hotel Management

Omayra, thank you for your stay at Holiday Inn Resort Orlando Suites - Waterpark and for posting such a generous review of our hotel. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you and your family again on your next visit to Orlando. Best regards, Hotel Management

1 out of 5
Do not waste your time or money!! They will not refund you. Our feet were black from how dirty the floors were in our room. Dead spiders and dirt in the corners, our room had water in the bathtub when we got there. VERY dirty!

Posted by on Mar 7, 2022

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Comment from Hotel Management

Mar 10, 2022 by Hotel Manager

Shawn, thank you for choosing our hotel. We are very sorry for the housekeeping issues you experienced during your stay. We regret overlooking anything in the preparation of your room. Actions will be taken to ensure this is not repeated. We utilize feedback like yours to enhance our guest experience. We are grateful for your patience, and we hope you will give us another chance so we can make it up to you. Best regards, Ray Olmo Hotel Manager

1 out of 5
First you should be able to cancel one night due to inclement weather. Not fair that I only got a $42 refund when it’s not my fault. There was no housekeeping. Shower backs up, pullout bed is not enjoyable in any sense. I would love to see the cfo or coo lay on the pull out in room 630. The minifridge was off so we had to wait hours for our drinks. The park and music was nice. But that’s about it.

Posted by on Feb 4, 2022

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Comment from Hotel Management

Feb 4, 2022 by Front Office Team

Thank you for the feedback.

3 out of 5
Rooms were decent, some furniture was broken and some areas of room were dirty. We were told all amenities were open, but half of them were not. They were very understaffed, had restaurants with one to no staff. Had to find employees to check out at any shop or restaurant location. Laser Challenge was broken and could hardly see lasers, arcade was outrageously priced and the elevators were so slow and they not have one one every building so it will take 10-15 minutes everytime.

Posted by on Jan 10, 2022

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Comment from Hotel Management

Jan 10, 2022 by Front Office Team

Thank you for the feedback.

About the Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel

Location 14500 Continental Gateway, Orlando, FL 32821

Property Features

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offers its guests a water park (surcharge), 2 outdoor swimming pools, and 3 spa tubs along with a waterslide and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A 24-hour business center and a meeting room are available. A terrace, tour/ticket assistance, and a vending machine are also featured at the family-friendly Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel. For a fee, parking is available. This 3.5-star Orlando resort is smoke free.

  • 777 guestrooms or units
  • 6 levels
  • Built in 1999
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Waterslide
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator
  • Microwave

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Holiday Inn Resort Orlando Suites - Waterpark, an IHG Hotel offers 777 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Lakeside Cafe - This restaurant specializes in American cuisine and serves breakfast and dinner.

Antonios Pizzeria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Burger Theory - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Hersheys Ice Cream - Onsite restaurant. Open daily.

Lunchbox Deli and Subs - This restaurant serves lunch and dinner. Open daily.

Nearby Activities

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a water park (surcharge) and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Playground on site
  • Miniature golf on site
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Car not required
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Concierge service
  • Housekeeping
  • Additional inclusions
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 23.95 per person (approximately)
  • Self parking fee: USD 17 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Nickelodeon Resort
  • Nickelodeon Resort Suites
  • Nickelodeon Suites
  • Nickelodeon Suites Orlando
  • Holiday Inn Resort Orlando Suites Waterpark
  • Nickelodeon Suites Resort Orlando
  • Resort Nickelodeon
  • Nick Hotel Orlando
  • Nickelodeon Suites soon to be Holiday Inn Resort Waterpark
  • Nickelodeon Suites Resort
  • Holiday Inn Resort Suites Waterpark
  • Holiday Inn Orlando Suites Waterpark
  • Holiday Inn Suites Waterpark

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.