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Holiday Inn Resort Orlando Suites - Waterpark by IHG

3.5 star property
Family-friendly 3.5-star hotel near Epcot®

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Photo gallery for Holiday Inn Resort Orlando Suites - Waterpark by IHG

Property entrance
Property video
1 bedroom, in-room safe, desk, blackout drapes
1 bedroom, in-room safe, desk, blackout drapes
5 restaurants; breakfast, lunch, and dinner served

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
18000 International Dr S., Orlando, FL, 32821
  • Place, Hawks Landing Golf Club
    ‪9 min walk‬
  • Place, Lake Bryan
    ‪3 min drive‬
  • Place, Lake Buena Vista Factory Stores
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Suite

1 bedroom, in-room safe, desk, blackout drapes

Standard Suite

  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom King Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

2 Bedroom King Suite, Waterpark Included

7.2 out of 10
Good
(20 reviews)
  • 595 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Queen Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

2 Bedroom Queen Suite, Waterpark Included

7.8 out of 10
Good
(18 reviews)
  • 595 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom Kitchen King Suite, Waterpark Included

1 Bedroom Kitchen King Suite, Waterpark Included | Living room | 40-inch flat-screen TV with digital channels, TV

1 Bedroom Kitchen King Suite, Waterpark Included

  • 595 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 3 Bedroom King Suite, Waterpark Included

Fridge, microwave, coffee/tea maker

3 Bedroom King Suite, Waterpark Included

8.0 out of 10
Very good
(1 review)
  • 995 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Accessible, 2 Bedroom King Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

Accessible, 2 Bedroom King Suite, Waterpark Included

  • 595 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for Accessible, 3 Bedroom King Suite, Waterpark Included

Fridge, microwave, coffee/tea maker

Accessible, 3 Bedroom King Suite, Waterpark Included

  • 995 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Twin Bunk Bed and 1 Double Sofa Bed

View all photos for 1 Bedroom King Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

1 Bedroom King Suite, Waterpark Included

10.0 out of 10
Exceptional
(1 review)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 2 Bedroom Queen Suite, Waterpark Included

1 bedroom, in-room safe, desk, blackout drapes

2 Bedroom Queen Suite, Waterpark Included

7.0 out of 10
Good
(2 reviews)
  • 595 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for 2 Bedroom King Family Suite (Waterpark View)

2 Bedroom King Family Suite (Waterpark View) | 1 bedroom, in-room safe, desk, blackout drapes

2 Bedroom King Family Suite (Waterpark View)

  • 595 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

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About the neighborhood

Orlando

In shopping district.Within 6 miles (10 km) of this Orlando hotel, you'll find Walt Disney World® Resort and Disney's Hollywood Studios®. Epcot® is within 6 miles (10 km) and Orange County Convention Center is within 9 miles (15 km).

What's nearby

  • Hawks Landing Golf Club - 9 min walk - 0.5 miles
  • Lake Bryan - 3 min drive - 2.1 miles
  • Lake Buena Vista Factory Stores - 3 min drive - 2.3 miles
  • Walt Disney World® Resort - 4 min drive - 2.7 miles
  • Magic Kingdom® Park - 12 min drive - 9.0 miles

Getting around

  • Brightline Orlando Station - 20 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 22 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Lakeside Cafe - ‬3 min walk
  • ‪Magic Beans (Starbucks at Team Disney) - ‬6 min drive

About this property

Holiday Inn Resort Orlando Suites - Waterpark by IHG

Family-friendly 3.5-star hotel near Epcot®
Holiday Inn Resort Orlando Suites - Waterpark by IHG offers its guests a complimentary water park, 2 outdoor swimming pools, and 2 hot tubs along with a waterslide and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 2 meeting rooms are available. Event space at this hotel measures 6150 square feet (571 square meters) and includes conference space. A children's pool, a vending machine, and an arcade/game room are also featured at the family-friendly Holiday Inn Resort Orlando Suites - Waterpark by IHG. For a fee, parking is available. A complete renovation of Holiday Inn Resort Orlando Suites - Waterpark by IHG was completed in September 2025.

This 3.5-star Orlando hotel is smoke free.

  • 777 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • 6150 sq ft of conference space
  • 571 sq m of conference space
  • Built in 1999
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Lockers available
  • Coffee shop
Holiday Inn Resort Orlando Suites - Waterpark by IHG offers 777 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

40-inch flat-screen televisions come with premium digital channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

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May 28 - May 29
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Fenced pool
  • Free water park access
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Pool gate
  • Separate bedroom
  • Snack bar/deli
  • Splash pad
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 31 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 24.95 per person
  • 2 bars/lounges
  • 2 poolside bars
  • 5 restaurants
  • A coffee shop/cafe
  • Private picnics
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park
  • Gym
  • Heated pool
  • Playground
  • Shopping mall
  • Splash pad
  • Surfing/bodyboarding
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Accessible shuttle
  • Assistive listening devices in meeting rooms
  • Doorbell and phone notification
  • Elevator (48 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 21

Check-out

Check-out before 10 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 43.88 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Pool access
  • Shuttle service
  • Hot tub access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 24.95 per person
  • Self parking fee: USD 31 per night (in/out privileges)
  • Pet fee: USD 125.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Resort

Nickelodeon Resort Suites

Nickelodeon Suites

Nickelodeon Suites Orlando

Holiday Inn Resort Orlando Suites Waterpark

Nickelodeon Suites Resort Orlando

Resort Nickelodeon

Nick Hotel Orlando

Nickelodeon Suites soon to be Holiday Inn Resort Waterpark

Nickelodeon Suites Resort

Holiday Inn Resort Suites Waterpark

Holiday Inn Orlando Suites Waterpark

Holiday Inn Suites Waterpark

Frequently asked questions

How close is Holiday Inn Resort Orlando Suites - Waterpark by IHG to the airport?

Holiday Inn Resort Orlando Suites - Waterpark by IHG is 8 mi (22-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

As of May 27, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Resort Orlando Suites - Waterpark by IHG on May 28, 2026 start from $127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Resort Orlando Suites - Waterpark by IHG.

How close is Holiday Inn Resort Orlando Suites - Waterpark by IHG to the beach?

This hotel is 3.5 mi (11-min drive) from Hideaway Bay and 8.4 mi (16-min drive) from Beachcomber Beach. Don't forget your sunscreen!

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG offer free breakfast?

Free breakfast isn’t provided at Holiday Inn Resort Orlando Suites - Waterpark by IHG, but buffet breakfast is offered for a fee of USD 24.95 per person. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

Check-in start time: 4 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Holiday Inn Resort Orlando Suites - Waterpark by IHG?

Free parking is not available at this hotel. Self parking is available for USD 31 per night.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have a pool?

Holiday Inn Resort Orlando Suites - Waterpark by IHG features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 9 AM to 9 PM.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have a restaurant?

Holiday Inn Resort Orlando Suites - Waterpark by IHG is home to Lakeside Cafe, which features American cuisine.

Does Holiday Inn Resort Orlando Suites - Waterpark by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Resort Orlando Suites - Waterpark by IHG to downtown Orlando?

Holiday Inn Resort Orlando Suites - Waterpark by IHG is 15 mi away from Orlando.

Holiday Inn Resort Orlando Suites - Waterpark by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 222 out of 523 reviews
Rating 8 - Good. 90 out of 523 reviews
Rating 6 - Okay. 76 out of 523 reviews
Rating 4 - Poor. 56 out of 523 reviews
Rating 2 - Terrible. 79 out of 523 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Janet

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark for a 6 year old was not operating but was charged resort fees. We took my grandson for his Birthday so not being able to use waterpark was very disappointing. Our room was not cleaned in the 3 days that we were there.
Stayed 3 nights in May 2026

2/10 Terrible

Monique

Traveled with family and small children
Disliked: Cleanliness, staff & service
Everything was going good until i saw they over charged me for my stay which was irrelevant and couldn’t explain why
Stayed 3 nights in May 2026

8/10 Good

Debora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pay for parking was not listed in the booking site. $31 extra a night is ridiculous.
Stayed 2 nights in May 2026

6/10 Okay

Amanda

Traveled with family and small children
Disliked: Property conditions & facilities
I ask to have my room cleaned and they didn't even bother to sweep into a dust pan it was swept under the couch or corners, floors weren't even mopped, the sliders were not working by building 11 which attracted us to the place bc it had splash pad attached to the slide area, when u have 5 small kids its nice to have a water area for all ages!! Rooms were super small we had the king two room with bunk beds super small not enough towels given location is great though
Stayed 3 nights in May 2026

10/10 Excellent

Robert Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay when visiting the Disney parks. The King suite has a kitchen with a stove top and a good sized fridge. The Uber and Lyfts were reasonably priced to the parks which made daily outings easy. The pool and surfing area at the hotel was such a hit with the kids that they wanted to stay at hotel instead of going in the parks (of course we made them go to the parks but they kids were always excited about the hotel amenities). It is a great place for families. I would definitely stay here again.
Stayed 4 nights in May 2026

8/10 Good

Sherri

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
ONE OF THE SLIDES WHERE NOT AVAILABLE, AND THE ELEVATOR WAS NOT WORKING
Stayed 2 nights in May 2026

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio lo recomiendo mucho
Stayed 2 nights in May 2026

8/10 Good

Marie Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Holiday Inn Resort Orlando Suites Waterpark over Memorial Weekend and overall had a great time! The kids had a blast at the waterpark and the staff was very helpful. The only downside was the broken elevator, going up and down to the 5th floor every day with a baby and stroller was exhausting. Please get the elevator fixed. Other than that, it was a fun family trip!
Stayed 1 night in May 2026

10/10 Excellent

Karyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well everything was clean
Stayed 2 nights in May 2026

2/10 Terrible

Angelita

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about this hotel “resort” there was nothing relaxing about this trip or resort like. We flew in from Philadelphia to take our 3 children on a short trip and it was HORRIBLE! We checked in to a filthy room, molded bed sheets in the bunk room, live roaches in the tub and rooms. My kids are terrified of bugs! The shower did not work properly! The water slides DID NOT function the entire time there. When all of these issues were addressed to the staff they were so nonchalant and said we could leave and book else where if we wanted. Very rude as if we didn’t spend close to 5,000 dollars on a trip and “resort” that was falsely advertised. I will be disputing this and reporting pictures to my bank and health department.
Stayed 2 nights in May 2026

8/10 Good

Kornkanok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in on time but have to wait until room ready! So we went out to have some dinner. Room look new but it is clean. no free water. When I opened refrigerator, I saw 1 bottle that has been drank. I assume that’s not my drink.
Stayed 1 night in May 2026

10/10 Excellent

Damaris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like is that you have to pay for the additional parking to the stay
Stayed 2 nights in May 2026

6/10 Okay

Nycol

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The major water attraction is closed until further notice. No signs, no notice, nothing. The elevators were packed so SUPER slow and building 5 stopped working. Staff wasn’t helpful, more focused on talking to each other… The rooms were decent. Definitely has gone down hill in the past couple of years.
Stayed 3 nights in May 2026

8/10 Good

Jerome W.

Traveled with family
Needs tlc on walkways dirty hallways etc
Stayed 2 nights in May 2026

2/10 Terrible

Rickeeda

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was terrible. I will never stay there again, and I would not recommend anyone vacationing to stay there either. Most of the water slides were unavailable to use, and the floor tiles were falling apart. The mini fridge did not work, and the shower/bathtub was leaking badly. The leak was so loud that my family had to shut the bathroom door just to get some rest. On the last night, my kids even left to stay at a teammate’s house because of how bad the situation was. We submitted a work order, and maintenance came to look at the issue but never fixed anything. We submitted another request, and customer service told us the work order was in, but maintenance still never came back. They said they didn’t know why. On top of all that, the staff and management were rude. I asked for a full refund because we were uncomfortable during our stay, but they only offered to refund the resort fee and parking fee. Overall, I would not recommend this place at all. 0/10.
Stayed 3 nights in May 2026

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean, staff was great! Pools were overcrowded but it was Memorial Day Weekend.
Stayed 2 nights in May 2026

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family place
Stayed 4 nights in May 2026

6/10 Okay

Patterson

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Half of amenities didn’t work
Stayed 2 nights in May 2026

4/10 Poor

Aimelys

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
La habitación tenía muy mal olor a mascota y no me resolvieron el problema
Stayed 1 night in May 2026

10/10 Excellent

Keitra

Traveled with group, Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family fun. The kids really enjoyed everything about it
Stayed 2 nights in May 2026

10/10 Excellent

Marlenys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2026

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time !!! Property was excellent.
Stayed 2 nights in May 2026

6/10 Okay

Valerie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Although the place was clean, the rooms were very snug. The picture on Hotel.com do not match with what is actually on the property we were under the impression it had a lazy and it did not. The picture shown was from Orange Lake which is a timeshare resort affiliated with Holiday Inn Water Park. When we arrived at 6pm thinking that is still a reasonable time to enjoy the water park, that was not so, it closes at 5:00 pm and to do another water activity there you have to sign up in advance. In reality we paid as much as we did and certainly did not get our monies worth.
Stayed 2 nights in May 2026

2/10 Terrible

Bethany

Traveled with family and small children
Disliked: Staff & service
At first glance going into the lobby we were super excited to be there. Check in seemed to go very smooth got our water park tickets as well as our parking pass. Half of our group went out to the pool to spend a few hours the other half left to go get dinner and bring it back. When we got back our room keys didn’t work luckily we had someone that was in the room to let us in. The next morning we went to the lobby to get our keys fixed to only find out that the resort locked out keys purposely!! Saying we owed money that was supposed to be due a check in but during check in nothing was mentioned! After sorting it out they reactivated our keys. We went to Disneyworld all day Saturday came back and our keys didn’t work AGAIN! We went back to the lobby and they had to send security up to our room to reactivate our door since it was locked previously by them when we got back into our room we saw that housekeeping had never came in even though we requested clean towels.Then the morning of check out we got a knock on the door at 8am it was housekeeping coming to try to clean out room for check out but our check out wasn’t until 10:00am! Even though we had this nightmare we had asked to extend our stay for 1 extra night as we found a deal for the same room for $100 they told us the cheapest they would go for 1 night was $249 which was almost more than we had paid for the entire weekend!!!!
Stayed 2 nights in May 2026

4/10 Poor

David

Traveled with family and small children
Disliked: Amenities
I don’t like nothing about this hotel
Stayed 2 nights in May 2026

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