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Universal's Hard Rock Hotel

4-star property
5800 Universal Blvd, Orlando, FL 1-855-201-7819
5.0 out of 5
Exceptional!
See all 14 travelocity Reviews

"thay got a fan for my room si could sleep better but the matris was to saft bad for my back " More

By a verified traveler on Mon 04 Apr 2022

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Hotel Description

Family-friendly 4-star aparthotel near Universal Studios Florida

Florida Center stay

Within a 15-minute walk of this Florida Center aparthotel, you'll find Universal Studios Florida and Universal CityWalk. Universal’s Islands of Adventure and Universal’s Volcano Bay are also within 2 miles (3 km).

Poolside dining

This smoke-free aparthotel includes 3 restaurants, an outdoor pool, and a gym. There's fun for all ages with a theme park shuttle and a waterslide, and families will appreciate the onsite laundry facilities. Enjoy the sauna and perks like free WiFi.

Free WiFi, iPod docks

In addition to flat-screen TVs with cable channels, the 650 apartments offer free WiFi and iPod docks. Other amenities include 24-hour room service, premium bedding, and coffee/tea makers.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$712* Per night/room Aug 4 - Aug 5

Club Room, 1 King Bed, Non Smoking (Hard Rock Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Non Smoking (Future Rock Star Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Universal's Hard Rock Hotel ratings based on 14 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Universal's Hard Rock Hotel

Everyone (6) Couples (1) Family (6)
5 out of 5
thay got a fan for my room si could sleep better but the matris was to saft bad for my back

Posted by on Apr 4, 2022

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Comment from Hotel Management

Apr 7, 2022 by Hard Rock Hotel

Thank you for taking the time to submit a review of your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. We hope to get the chance to welcome you back the next time your travels bring you to Orlando.

5 out of 5
Excellent

Posted by on Jul 7, 2021

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Comment from Hotel Management

Jul 8, 2021 by Nick Scott

Thank you for your 5 star review! We can't wait to welcome you back with us soon.

5 out of 5
I will tell everyone to stay with you. We didn’t even know all the benefits like beautiful clean pool late night food amazing customer service free water and delivery to our room !!! I can not say enough good about our stay !! Thank you All!!

Posted by on May 29, 2021

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Comment from Hotel Management

May 30, 2021 by Manager on Duty

We were honored you rocked out with us! From the awesome memorabilia to our team of Rock Stars, we strive to create an experience that truly rocks. Thank you for the stellar five-star review, we look forward to welcoming you back again soon. Rock On!

5 out of 5

Posted by on Apr 3, 2021

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Comment from Hotel Management

May 24, 2021 by Manager on Duty

Thank you for the Rockin' Review!

5 out of 5
Universal Fast Pass, proximity to the parks, friendly service

Posted by on Jan 20, 2020

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Comment from Hotel Management

May 24, 2021 by Manager on Duty

Thanks for the Rockin' Review!

5 out of 5
Walking distance to the universal studio park. Fun pool for kids and sanded pool deck.

Posted by on Nov 5, 2019

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Comment from Hotel Management

May 24, 2021 by Manager on Duty

Thanks for the Rockin' Review!

5 out of 5

Posted by on Oct 28, 2019

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Comment from Hotel Management

May 24, 2021 by Manager on Duty

Thanks for the Rockin' Review!

5 out of 5
I liked it was in walking distance to Universal Parks. Didn’t like how they charge you separately for parking per day when you rented a room that should come with at least one spot.

Posted by , from West Palm Beach on Oct 9, 2019

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5 out of 5
We love everything! Staff was friendly. Love how we get fast passes to universal

Posted by on Oct 1, 2019

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Comment from Hotel Management

May 24, 2021 by Manager on Duty

Thanks for the Rockin' Review!

5 out of 5
Fantastic hotel! This is the second trip to Universal Studios we have taken and chose to stay at the Hard Rock Hotel again. The location is the best - it's the closest hotel to the parks and Citywalk. The Fast passes make the price well worth it - you can get through the parks and everything you want to do there so quickly because of the minimal wait times. The pool area is fun - the day we hung out by the pool there was a DJ and everything. The kids loved it and absolutely loved the waterslide. Great hotel for music fans - there's always music videos playing in the lobby and tons of rock and roll decor and memorabilia worn by music icons. Highly recommend!

Posted by , from MA on Jun 30, 2019

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About the Universal's Hard Rock Hotel

Location 5800 Universal Blvd, Orlando, FL 32819

Renovations + Closures

The following facilities or services will be unavailable from April 18 2022 to July 22 2022 (dates subject to change):

  • One of the dining venues

The property will be renovating from November 12 2021 to September 22 2022 (completion date subject to change). The following areas are affected:

  • Exterior

During renovations, the aparthotel will make every effort to minimize noise and disturbance.

Property Features

As a guest of Universal's Hard Rock Hotel, you'll find an outdoor pool, a waterslide, a sauna, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this aparthotel measures 6000 square feet (557 square meters) and includes a conference center. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the family-friendly Universal's Hard Rock Hotel. Parking is available for a fee. This 4-star Orlando aparthotel is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free theme park shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Universal's Hard Rock Hotel offers 650 accommodations with iPod docking stations and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Kitchen - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

The Palm - This steakhouse specializes in international cuisine and serves dinner only. Open daily.

Velvet Bar - Overlooking the pool, this lobby lounge specializes in regional cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Beachclub - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Emack and Bolios - This restaurant specializes in American cuisine and serves breakfast and light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the aparthotel include a waterslide, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach volleyball on site
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Please refer to the Universal Orlando app for additional safety guidelines and hours of operation. In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at Universalorlando.com/safetyinfo. Visitors should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting our destination.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s20)

* Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando, and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 40 for adults, USD 5 and USD 20 for children (approximately)
  • Self parking fee: USD 28.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Orlando
  • Hard Rock Hotel Universal Orlando
  • Hard Rock Hotel Universal Orlando Orlando
  • Hard Rock Orlando
  • Hard Rock Orlando Universal
  • Hard Rock Universal Orlando
  • Hard Rock Universal Orlando Orlando
  • Hotel Hard Rock Universal Orlando
  • Universal Hard
  • Universal Hard Rock Orlando
  • Universal's Hard Rock Hotel ®
  • Universal's Hard Rock ®

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.