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Universal's Hard Rock Hotel

4.0 star property
Family-friendly 4-star hotel near Universal Orlando Resort

Choose dates to view prices

Photo gallery for Universal's Hard Rock Hotel

Exterior
Creator video
Exterior
Lobby lounge, pool views, open daily
Outdoor pool, cabanas (surcharge), pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • Room service

Explore the area

View in a map
5800 Universal Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪6 min walk‬
  • Place, Universal Studios Florida
    ‪8 min walk‬
  • Place, Universal’s Islands of Adventure
    ‪12 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^) | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

9.6 out of 10
Exceptional
(7 reviews)
  • 542 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

9.4 out of 10
Exceptional
(3 reviews)
  • 429 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

  • 375 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

View from room

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club) (FREE Universal Express Unlimited^)

9.2 out of 10
Wonderful
(18 reviews)
  • 375 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, Non Smoking (Future Rock Star Suite) (FREE Universal Express Unlimited^)

Suite, Non Smoking (Future Rock Star Suite) (FREE Universal Express Unlimited^) | Premium bedding, in-room safe, desk, iron/ironing board

Suite, Non Smoking (Future Rock Star Suite) (FREE Universal Express Unlimited^)

  • 800 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking (The King Suite) (FREE Universal Express Unlimited^)

Suite, 1 King Bed, Non Smoking (The King Suite) (FREE Universal Express Unlimited^) | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Non Smoking (The King Suite) (FREE Universal Express Unlimited^)

  • 640 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

View from room

Standard Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

8.8 out of 10
Excellent
(58 reviews)
  • 365 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View (Mobility) (FREE Universal Express Unlimited^)

View from room

Room, 2 Queen Beds, Garden View (Mobility) (FREE Universal Express Unlimited^)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

View from room

Room, 2 Queen Beds, Garden View (Mobility, Roll-In Shower) (FREE Universal Express Unlimited^)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

View from room

Club Room, 2 Queen Beds (Mobility) (FREE Universal Express Unlimited^)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View (FREE Universal Express Unlimited^)

Room, 2 Queen Beds, Non Smoking, Pool View (FREE Universal Express Unlimited^) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Pool View (FREE Universal Express Unlimited^)

8.8 out of 10
Excellent
(24 reviews)
  • 365 sq ft
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

View from room

Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

9.0 out of 10
Wonderful
(97 reviews)
  • 377 sq ft
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Garden View (Mobility) (Free Universal Express Unlimited^)

  • Sleeps 5

View all photos for Mobility Accessible Club 2 Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Club 2 Queen Room

  • Sleeps 5

View all photos for Kids Suite

Premium bedding, in-room safe, desk, iron/ironing board

Kids Suite

  • Sleeps 5

Mobility Accessible Garden View 2 Queen Room

  • Sleeps 5

Guest Room With 2 Queen Beds, Garden View And Roll-in Shower-Mobility Accessible

  • Sleeps 5

Suite, Non Smoking (Future Rock Star Suite) (Free Universal Express Unlimited^)

  • Sleeps 3

View all photos for Deluxe Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe King Room

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe King Room

  • Sleeps 2

View all photos for Two Queen Room with Pool View

Premium bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Pool View

  • Sleeps 4

View all photos for Two Queen Room with Garden View

Premium bedding, in-room safe, desk, iron/ironing board

Two Queen Room with Garden View

  • Sleeps 4

View all photos for King Suite

Premium bedding, in-room safe, desk, iron/ironing board

King Suite

  • Sleeps 2

View all photos for Standard Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Standard Two Queen Room

  • Sleeps 4

View all photos for Future Rock Star Suite

Premium bedding, in-room safe, desk, iron/ironing board

Future Rock Star Suite

  • Sleeps 2

View all photos for Club Two Queen Room

Premium bedding, in-room safe, desk, iron/ironing board

Club Two Queen Room

  • Sleeps 4

View all photos for Club King Room

Premium bedding, in-room safe, desk, iron/ironing board

Club King Room

  • Sleeps 2

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About the neighborhood

Orlando

Florida Center stay.Within a 15-minute walk of this Florida Center hotel, you'll find Universal Orlando Resort and Universal CityWalk. Universal Studios Florida and Universal’s Islands of Adventure are also within 2 miles (3 km).

What's nearby

  • Universal Orlando Resort - 6 min walk - 0.4 miles
  • Universal Studios Florida - 8 min walk - 0.4 miles
  • Universal CityWalk - 8 min walk - 0.4 miles
  • Universal’s Islands of Adventure - 12 min walk - 0.7 miles
  • Universal’s Volcano Bay - 2 min drive - 1.7 miles

Getting around

  • Orlando Station - 11 min drive
  • Sand Lake Road Station - 18 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Mel's Drive-In - ‬5 min walk
  • ‪Today Cafe At Universal Studios - ‬13 min walk
  • ‪Richter's Burger Co. - ‬4 min drive
  • ‪Moe's Tavern - ‬10 min walk
  • ‪UOAP Lounge - ‬6 min walk

About this property

Universal's Hard Rock Hotel

Family-friendly 4-star hotel near Universal Orlando Resort
As a guest of Universal's Hard Rock Hotel, you'll find an outdoor pool, a waterslide, a sauna, and a fitness center. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 5995 square feet (557 square meters) and includes a conference center. Early theme park entry, express theme park tickets, and a vending machine are also featured at the family-friendly Universal's Hard Rock Hotel. Parking is available for a fee.

This 4-star Orlando hotel is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • Meeting rooms
  • 5995 sq ft of conference space
  • 557 sq m of conference space
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Universal's Hard Rock Hotel offers 650 accommodations with iPod docking stations and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Orlando hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and in-room massages can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Similar properties

Lobby lounge
Universal’s Loews Royal Pacific Resort
  • Pool
  • Hot Tub
  • Pet friendly
  • Kids pool
4.6 out of 5, Wonderful, 1,695 reviews
$513 nightly
The price is $577
Dec 10 - Dec 11
Total with taxes and fees
Universal’s Loews Royal Pacific Resort

Property amenities

Family friendly

  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Free theme park shuttle
  • In-room crib
  • Laundry facilities
  • Microwave on request
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Self parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach volleyball
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
HARRY POTTER and all related characters and elements © & ™ Warner Bros. Entertainment Inc. Publishing Rights © J.K. Rowling. *Universal Orlando hotel guests must present hotel key card and valid theme park admission; all other guests must show theme park ticket stating Early Park Admission benefit. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to: (a) Universal Studios Florida and/or Universal Islands of Adventure as determined by Universal Orlando; (b) Universal Volcano Bay (weather permitting); and/or (c) Universal Epic Universe (Early Park Admission at Epic Universe to begin 5/23/25). Valid at select attractions at each park. Park-to-Park admission required to board the Hogwarts™ Express. Benefit is non-transferable. Parks, attractions, operational times, and offerings for the Early Park Admission benefit may vary and are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved.
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
  • Self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

We should mention

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Orlando
Hard Rock Hotel Universal Orlando
Hard Rock Hotel Universal Orlando Orlando
Hard Rock Orlando
Hard Rock Orlando Universal
Hard Rock Universal Orlando
Hard Rock Universal Orlando Orlando
Hotel Hard Rock Universal Orlando
Universal Hard
Universal Hard Rock Orlando
Universal's Hard Rock Hotel ®
Universal's Hard Rock ®

Frequently asked questions

How close is Universal's Hard Rock Hotel to the airport?

Universal's Hard Rock Hotel is 13.5 mi (21-min drive) away from the Orlando Intl. Airport (MCO) airport, the closest popular airport to the property.

How much does it cost to stay at Universal's Hard Rock Hotel?

As of Nov 9, 2025, prices found for a 1-night stay for 2 adults at Universal's Hard Rock Hotel on Dec 1, 2025 start from $587.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Universal's Hard Rock Hotel have an airport shuttle?

Airport shuttle services are not available at Universal's Hard Rock Hotel.

Does Universal's Hard Rock Hotel offer free breakfast?

Free breakfast isn’t offered at Universal's Hard Rock Hotel, but cooked-to-order breakfast is offered for a fee of between USD 5 and 40 for adults, USD 5 and 20 for children. It's available every day from 7:00 AM to 11:00 AM.

Is there a casino at Universal's Hard Rock Hotel?

No, there is no casino at this hotel.

What time is check-in at Universal's Hard Rock Hotel?

Check-in begins at 4:00 PM.

Is there free parking at Universal's Hard Rock Hotel?

Free parking is not available at this hotel. Self parking is available for USD 36 per night, and valet parking for USD 45 per night.

Does Universal's Hard Rock Hotel have a pool?

Universal's Hard Rock Hotel features an outdoor pool.

Does Universal's Hard Rock Hotel have a restaurant?

There are 3 onsite restaurants, offering options like American cuisine, pool views, and al fresco dining.

Does Universal's Hard Rock Hotel have a spa?

There are no spa services available at this hotel.

How close is Universal's Hard Rock Hotel to downtown Orlando?

Universal's Hard Rock Hotel is 6.7 mi away from Orlando.

Reviews

Universal's Hard Rock Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 727 out of 1003 reviews
Rating 8 - Good. 150 out of 1003 reviews
Rating 6 - Okay. 78 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 22 out of 1003 reviews

Reviews

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staff were ultra efficient and friendly. Could have spent all day checking out pop memorabilia and the the pool area was outstanding. Having a lightening lane pass included for all our party made life at the parks SO much easier.
Stayed 1 night in Aug 2025

10/10 Excellent

Rhiannon

Stayed 1 night in Aug 2025

2/10 Terrible

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Nicola

Stayed 1 night in Aug 2025

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - Worth staying

Checked in early (0700hrs) to make the most of the free express passes. Parking is $36 per night and you are allowed to park up to 23:59hrs of check out date. Check in was smooth. We came back from the park and the room was not available at 1700hrs (1hr after we should have room) The staff are great, room clean and beds comfortable. The only reason I did not give it 5 stars is because the delay in check in.
Stayed 1 night in Aug 2025

10/10 Excellent

Gustavo Henrique

Liked: Cleanliness, staff & service, property conditions & facilities
The most convenient property at Universal. Great staff and services!
Stayed 7 nights in Jun 2025

8/10 Good

Arnoldo, Laredo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Katherine

Great!
Stayed 2 nights in Jul 2025

10/10 Excellent

Nicole

Liked: Staff & service, amenities, property conditions & facilities
So delighted with this property we are going to book another night. Stayed here for 3 weeks while the children were young but unfortunately need 3 rooms now so a few nights is all we can manage x
Stayed 1 night in Jul 2025

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing! Club level benefits unfortunately were a miss for us. Food selection for breakfast were the same everyday-with scrambled eggs and cold lunch meat ham slices being the only "protein" offered. Evening options were just as unappealing. Dessert was very boring as well. More protein packed options would have been awesome ex: Nuts, granola bars, etc. Definitely did not feel we got our money's worth with per day with Club Level. Other than that, everything was good.
Stayed 3 nights in Jul 2025

10/10 Excellent

Derek

Stayed 2 nights in Jul 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for parks

Perfect for the parks and Express Pass option makes staying better value than purchasing Express passes directly
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Jane

Stayed 2 nights in Jun 2025

10/10 Excellent

STEWART

Stayed 1 night in Jun 2025

10/10 Excellent

Candace

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Clean! Quiet and easy access to the main parks!
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Room comfort

Noisy neighbours

Noisy guests in next bedroom. Issued raised on 3 occasions with front desk - took over 1.5hrs for someone to speak to guests in next bedroom and even then issue not satisfactorily resolved. Very disappointing experience considering the price of the hotel for a one night stay.
Stayed 1 night in Jul 2025