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4.2 out of 5

"All the restaurants in the hotel was excellent! The Palm is pricey but so very good! Mattresses were so comfortable! Ocean smell in the lobby was invi ... " More

By a verified traveler on Wed 09 May 2018

Hotel Description

Family-friendly 4-star resort near Universal CityWalk

Central Orlando getaway

You'll be within half a mile (1 km) of Universal CityWalk™ and 2 miles (3 km) of Universal’s Islands of Adventure™ with a stay here. Universal Studios Florida™ and Universal’s Volcano Bay™ are also within 2 miles (3 km).

Poolside dining

This smoke-free resort includes 3 restaurants, an outdoor pool, and a fitness center. Bring the family and enjoy the children's club, children's pool, and free theme park shuttle. Enjoy the sauna and perks like free WiFi.

Free WiFi, iPod docks

Featuring conveniences like refrigerators and coffee/tea makers, the 650 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include iPod docks, 24-hour room service, and premium bedding.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$354 per night

Club Room, 1 King Bed, Non Smoking (Hard Rock Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Club Room, 2 Queen Beds, Non Smoking (Hard Rock Club)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, Non Smoking (Future Rock Star Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Universal's Hard Rock Hotel ® ratings based on 108 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Universal's Hard Rock Hotel ®

Everyone (12) Family (3)
5 out of 5
Cool rock memorabilia on site. Great selection of restaurants on site. Beautiful grounds. Walk to parks!

Posted by , from Orlando, FL on Mar 23, 2019

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5 out of 5
The pool area was amazing! The staff was extremely friendly and helpful.

Posted by on Feb 24, 2019

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5 out of 5

Posted by on Nov 13, 2018

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5 out of 5
All the restaurants in the hotel was excellent! The Palm is pricey but so very good! Mattresses were so comfortable! Ocean smell in the lobby was inviting!

Posted by on May 9, 2018

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5 out of 5

Great stay at Hard Rock Hotel

Pros: Decor, Bar, Breakfast dining, Pool and all the amenities. boat ride over to Universal.
Cons: Do not change a thing.
Location: enjoyed the ease of traveling, close to highways and nice boat ride to Universal.
First time at Hard Rock Hotel. Every staff person we interacted with was very friendly, offered suggestions and always willing to help us. Each person gave the impression of being happy working there. Happy employees equals happy guests. Decor is incredibly cool!! Only wish I could have stayed longer!

Posted by , from Tewksbury, MA on Mar 12, 2018

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3 out of 5

Bad experience pool was closed

Neither Travelocity or hard rock hotel let us know that the pool would be closed from January 8 through the 29th for renovations! We are five in our family and we had to take a shuttle to the Portofino Hotel to use their pool and and amenities! This was very inconvenient because we had to take an suv back-and-forth to the hotel because of the size of our party and that just made for a longer trip to and from each hotel! To top this off on Thursday, January 11 at 7:30 in the morning we were awoken to a fire alarm. We were on the fourth floor and had to take the staircase down in our pajamas to the first floor! This whole experience was expensive and very inconvenient for us and truthfully unacceptable! I feel Travelocity should have made us aware of pool closings as they had to know in advance. I had booked this trip on July 24 of 2017 only to find the pool being closed when we arrived. Furthermore I would appreciate Travelocity contacting me and making things right about my horrible stay!

Posted by , from New Jersey on Jan 13, 2018

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5 out of 5

Loved the live music and all games for the kids

We had a fantastic time love the energy the live music in the pool games

Posted by on May 30, 2017

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2 out of 5

Somewhat nice

Went for a day and a half without phone service, staff seemed to be less trained since our last visit a year ago. Loud music 24/7. Three stars in my opinion.

Posted by , from CA on May 5, 2017

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5 out of 5

Aroma Therapy

Pros: Location was incredible. We loved that we could walk daily to Universal City Walk.
Cons: Bar prices were a little steep.
Location: Easy drive to anything. Very close, safe, well lit, comfortable walk to City Walk.
Wow. Walking into this hotel is the scent of the ocean. The scents, lights and sounds were so calming in the lobby. I would have loved to sleep in the lobby if it was allowed. Asked the desk clerk and apparently they pipe the scent of the ocean into the lobby. You knew walking into this hotel that the stay was going to be great. Room was very nice and spacious. Stayed in a King room. Extremely pleased. Bathroom door swung closely to the toilet but really what does that matter except that the bathroom wasn't spacious....but I wasn't staying in the bathroom.

Posted by , from Southern Indiana on Jan 26, 2017

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5 out of 5
As always, the best resort experience in Orlando. Nothing tops the Hard Rock

Posted by , from Boston on Jun 1, 2016

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About the Universal's Hard Rock Hotel ®

Location 5800 Universal Blvd, Orlando, FL 32819

Property Features

Universal's Hard Rock Hotel ® offers its guests an outdoor pool, a children's pool, a waterslide, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this resort measures 6000 square feet (557 square meters) and includes a conference center. A fitness center, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Universal's Hard Rock Hotel ®. For a fee, parking is available. This 4-star Orlando resort is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Free WiFi
  • Rollaway/extra beds available
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.1 km / 16.8 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal's Hard Rock Hotel ® offers 650 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Bathrooms are partially open
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

The Kitchen - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Palm Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only.

24-hour room service is available.


Enjoy Concert Nights, a musical series offered during the summer months, featuring DJs on Thursday nights, live bands on Saturday nights, and filmed concerts by popular bands on Sunday nights. Admission is free to all guests staying at Hard Rock Hotel at Universal Orlando.

The Velvet Sessions cocktail party is held on the last Thursday of the month from January to October at the hotel's Velvet Bar. Sessions focus on a select drink theme and offer live music from well known artists such as Joan Jett and Foreigner.

Nearby Activities

Recreational amenities at the resort include a waterslide, an outdoor pool, a sauna, and a steam room. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Beach volleyball on site
  • Golf lessons available nearby


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!


  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • 24-hour check-in


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 27.00 per night
  • Valet parking fee: USD 36.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Universal's Hard Rock ®
  • Hard Rock Hotel Orlando
  • Hard Rock Hotel Universal Orlando
  • Hard Rock Hotel Universal Orlando Orlando
  • Hard Rock Orlando
  • Hard Rock Orlando Universal
  • Hard Rock Universal Orlando
  • Hard Rock Universal Orlando Orlando
  • Hotel Hard Rock Universal Orlando
  • Universal Hard
  • Universal Hard Rock Orlando
  • Universal's Hard Rock Hotel ®

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.


Exclusive Theme Park Benefits and More

Book a stay in any room or rate category and receive early park admission to The Wizarding World of Harry Potter™ and Universal's Volcano Bay™ 1 hour before theme parks open (valid admission tickets required); complimentary resort transportation to and from Universal Studios Florida™, Universal Islands of Adventure™ and Universal’s CityWalk™; resort-wide charging privileges; complimentary City Walk Party Pass℠; complimentary delivery of merchandise; Universal Orlando™ Character appearances with popular theme park characters; and Universal Orlando™ Golf Program, providing preferred tee times and complimentary transportation to select area golf courses.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s17)

†Based on average price of a 2-Park Universal Express Unlimited pass ranging between $99.99 and $169.99. Requires theme park admission. Valid at Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Pteranodon Flyers™ at Universal’s Islands of Adventure. Excludes separately ticketed events. Benefit not valid for guests staying at Universal’s Cabana Bay Beach Resort, Loews Sapphire Falls Resort, and Universal’s Aventura Hotel (Opening 2018) or for Universal’s Volcano Bay. Valid for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

*Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios

Florida™ or Universal’s Islands of Adventure™ determined by Universal Orlando and Universal’s Volcano Bay™. Valid at select attractions at each park. Universal Orlando Resort reserves the right to open alternative attractions in the event that a technical problem arises or an attraction opening is delayed. Additional restrictions may apply.

ˆValid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.