4.2 out of 5

"We had a fantastic time love the energy the live music in the pool games " More

By a verified traveler on Tue 30 May 2017

Enter dates to see availability

Hotel Description

A family-friendly stay in the heart of Orlando awaits you at Universal's Hard Rock Hotel ®. Within a 30-minute stroll, you'll find Universal CityWalk™ and Universal Studios Florida™. Highlights at this resort include 3 restaurants, an outdoor swimming pool, and a free area shuttle.

All 650 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Free newspapers, in-room massages, and safes are also available.

The restaurant, The Kitchen, serves American cuisine and is open for breakfast, lunch, and dinner. The resort's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the fitness center, kids' club, sauna, and kids' swimming pool. 6000 square feet (557 square meters) of event facilities include 3 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Cooked-to-order breakfast is available daily. There's also valet parking, along with the convenience of a free theme park shuttle.

Places within a 30-minute walk of this 4-star Orlando resort include Universal’s Islands of Adventure™ and Universal’s Volcano Bay™.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$329 per night

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking (Hard Rock Club)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Universal's Hard Rock Hotel ® ratings based on 102 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Loved the live music and all games for the kids

We had a fantastic time love the energy the live music in the pool games

Posted by on May 30, 2017

Was this review helpful to you?
2 out of 5

Somewhat nice

Went for a day and a half without phone service, staff seemed to be less trained since our last visit a year ago. Loud music 24/7. Three stars in my opinion.

Posted by , from CA on May 5, 2017

Was this review helpful to you?
5 out of 5

Aroma Therapy

Pros: Location was incredible. We loved that we could walk daily to Universal City Walk.
Cons: Bar prices were a little steep.
Location: Easy drive to anything. Very close, safe, well lit, comfortable walk to City Walk.
Wow. Walking into this hotel is the scent of the ocean. The scents, lights and sounds were so calming in the lobby. I would have loved to sleep in the lobby if it was allowed. Asked the desk clerk and apparently they pipe the scent of the ocean into the lobby. You knew walking into this hotel that the stay was going to be great. Room was very nice and spacious. Stayed in a King room. Extremely pleased. Bathroom door swung closely to the toilet but really what does that matter except that the bathroom wasn't spacious....but I wasn't staying in the bathroom.

Posted by , from Southern Indiana on Jan 26, 2017

Was this review helpful to you?
5 out of 5
As always, the best resort experience in Orlando. Nothing tops the Hard Rock

Posted by , from Boston on Jun 1, 2016

Was this review helpful to you?
5 out of 5

Nice place

Excellent hotel.Walking distance to Universal and Island of adventure.You can walk or you can take the boat directly to the parks.You can enter early to the parks and receive the fast pass to the atractions for free which is awesome.The room is clean comfortable and nice decorated.

Posted by , from Juana Diaz,PR on Jan 10, 2016

Was this review helpful to you?
5 out of 5

Hard Rock Orlando

Our experience far exceeded our expectations!!! The hotel is wonderful but the staff is really what we could rave about. They went above and beyond for every request. We intend on returning solely because of the staff! The sand beach pool is awesome too!

Posted by , from NJ on Nov 7, 2015

Was this review helpful to you?
4 out of 5

Great for families with small children

Pros: Overall I think this family would be great for families, due to its location. For us it doesn't quite fit or vibe.
Cons: Next time we will try one of the other two hotels on property
Upon arrival, I was impressed with the organization of the bell staff/valet parking. When staying at comparable on-property Disney hotels, things can be hectic/disorganized in regards to bell staff/valet parking. They quickly got out luggage out of the car explain that our room may not be ready (We arrived at 1pm, so I expected this possibility), and explained the storage process. The valet took care of our car. The front desk clerk was delightful during the actual check in process. They actually had a room available for us. We had a fourth floor garden view room. The room/bed was comfortable and clean. The view out the window was truly a garden view, i.e. we looked over a lawn/garden and no parking lot in view. There was vanity/sink outside of the actual bathroom. Inside the actual bathroom, is an additional sink which can be convenient for families. The only odd thing is the door/wall to the bathroom is at an angle. Makes navigating inside the actual bathroom interesting. A few negatives. The closest thing to a lobby bar doesn't open to 4pm and is actually off to the side in a separate room. Think a "club". They do have a bar at the Kitchen that is open during the day, however it is really not staffed with a bar tender. You sit at a hightop and service can be problematic. They also have a large pool bar with food service that is open during the day and early evening. Service was good. The customers could be annoying.

Posted by , from jacksonville on Sep 15, 2015

Was this review helpful to you?
1 out of 5
Definitely not recommend this hotel--we had to cancel and because I called on the last day of the cancellation period I was told I should have called 1 day earlier so we were charged 1 full nights stay $380.

Posted by on Mar 25, 2015

Was this review helpful to you?
5 out of 5

Love Rock Music

Location: We only visited the Universal Studios Parks. I think this is the greatest adult amusement park! Loved the Harry Potter areas.
This was our first stay in the Hard Rock Hotel. We have atayed at Portofino Bay during previous visits to Universal Studios. We enjoyed being closer to the Parks, and the enormous swimming pool. Most of all, we loved the constant rock music and memorabilia that are constantly around. We discovered that the donuts, baked fresh every day, are the best we have ever eaten, though bad for the figure!. The room was very nicely decorated and the beds very comfortable. We will stay here again, as we love to visit Universal Studios.

Posted by , from Madison, WI on Mar 24, 2015

Was this review helpful to you?
5 out of 5

Our 5th Stay and We Will Be Back

We love the friendly staff and beautiful surroundings of the Hard Rock Hotel. Rooms are comfortable and clean. The pool area is amazing. Can't beat the park benefits.

Posted by , from Annandale, VA on Nov 12, 2013

Was this review helpful to you?

About the Universal's Hard Rock Hotel ®

Location 5800 Universal Blvd, Orlando, FL 32819

Property Features

Universal's Hard Rock Hotel ® offers its guests an outdoor pool, a children's pool, a waterslide, and a sauna. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this resort measures 6000 square feet (557 square meters) and includes a conference center. A fitness center, a children's club, and tour/ticket assistance are also featured at the family-friendly Universal's Hard Rock Hotel ®. Parking is available for a fee. This 4-star Orlando resort is smoke free.

  • 650 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 5 conference rooms
  • 6000 sq ft of conference space
  • 557 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Children's pool
  • Waterslide
  • Rollaway/extra beds available
  • Free area shuttle
  • Free theme park shuttle
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.1 km / 16.8 mi)
  • Property shuttles: Free area shuttle and theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal's Hard Rock Hotel ® offers 650 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • Bathrooms are partially open
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds available
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

The Kitchen - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Palm Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only.

24-hour room service is available.

Entertainment

Enjoy Concert Nights, a musical series offered during the summer months, featuring DJs on Thursday nights, live bands on Saturday nights, and filmed concerts by popular bands on Sunday nights. Admission is free to all guests staying at Hard Rock Hotel at Universal Orlando.

Dive-In Movies is a family-friendly event giving guests the opportunity to enjoy a film by the hotel pool.

The Velvet Sessions cocktail party is held on the last Thursday of the month from January to October at the hotel's Velvet Bar. Sessions focus on a select drink theme and offer live music from well known artists such as Joan Jett and Foreigner.

Nearby Activities

Recreational amenities at the resort include a waterslide, an outdoor pool, a sauna, and a steam room. Other recreational amenities include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Beach volleyball on site
  • Golf lessons available nearby

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD $50 per accommodation, per night
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Pets are permitted with a fee of $50 per night (maximum charge of $150 for stays of three nights and more). Fee is subject to change without notice and other restrictions apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 22.00 per night
  • Valet parking fee: USD 29.00 per night (in/out privileges)
  • Pet fee: USD $50 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock Hotel Orlando
  • Hard Rock Hotel Universal Orlando
  • Hard Rock Hotel Universal Orlando Orlando
  • Hard Rock Orlando
  • Hard Rock Orlando Universal
  • Hard Rock Universal Orlando
  • Hard Rock Universal Orlando Orlando
  • Hotel Hard Rock Universal Orlando
  • Universal Hard
  • Universal Hard Rock Orlando
  • Universal's Hard Rock Hotel ® Orlando
  • Universal's Hard Rock Hotel ®
  • Universal's Hard Rock ® Orlando
  • Universal's Hard Rock ®

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Promotions

Exclusive Theme Park Benefits and More


Book a stay in any room or rate category and receive early park admission to The Wizarding World of Harry Potter™ and Universal's Volcano Bay™ 1 hour before theme parks open (valid admission tickets required); complimentary resort transportation to and from Universal Studios Florida™, Universal Islands of Adventure™ and Universal’s CityWalk™; resort-wide charging privileges; complimentary City Walk Party Pass℠; complimentary delivery of merchandise; Universal Orlando™ Character appearances with popular theme park characters; and Universal Orlando™ Golf Program, providing preferred tee times and complimentary transportation to select area golf courses.


Full details at check-in. HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s17). Early park admission begins 1 hour prior to regular scheduled park opening to either Universal Studios Florida™ or Universal's Islands of Adventure™ as determined by Universal Orlando™ and at Universal's Volcano Bay™ . Attractions are subject to substitutions without notice. Valid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older for admission. Valid photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show, or Saturday nights at Bob Marley–A Tribute to Freedom. Additional restrictions may apply. Sapphire Falls Resort TM & © 2017 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2017 Universal Studios. © 2017 Universal Orlando. All rights reserved.