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Best Western Orlando Gateway Hotel

2.5-star property
7299 Universal Blvd, Orlando, FL 1-855-201-7819
3.8 out of 5
Good!
See all 33 travelocity Reviews

"I enjoyed the pool and hot tub " More

By a verified traveler on Tue 17 Aug 2021

Points Of Interest

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Hotel Description

Family-friendly stay near Universal Studios Florida

Near the airport

With a stay at this Southwest Orlando hotel, you'll be within 2 miles (3 km) of Universal Studios Florida and 6 miles (10 km) of SeaWorld® Orlando. Aquatica and Discovery Cove are also within 6 miles (10 km).

Business services

This hotel features 2 spa tubs, an outdoor pool, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Free WiFi, iPod docks

Featuring conveniences like sitting areas and refrigerators, the 298 guestrooms also offer free WiFi and LED TVs with cable channels. Other amenities include iPod docks, microwaves, and premium bedding.

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$59* Per night/room Oct 21 - Oct 22

Standard Room, 2 Double Beds, Refrigerator, Poolside

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Orlando Gateway Hotel ratings based on 33 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Orlando Gateway Hotel

Everyone (17) Couples (3) Family (12)
4 out of 5
I enjoyed the pool and hot tub

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 25, 2021 by Reservations Department

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jul 11, 2021 by Dave C.

Thank you for your review.

5 out of 5

Posted by on Jun 7, 2021

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Comment from Hotel Management

Jul 11, 2021 by Dave C.

Thank you for your review.

2 out of 5
Not happy spider 🕷 in bed bathroom door didn’t close properly when I told bout spider nothing was done nobody seem concern manager said I’ll take care of it take care of what my husband had already caught it and flushed it not even a compensation or something like that a discount for next time or a discount for my stay not satisfied

Posted by on Apr 27, 2021

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Comment from Hotel Management

Apr 27, 2021 by Dave C.

As you chose to post this review anonymously we are not able to verify if your review was intended for our hotel or another hotel you may have stayed at during your travels. It is always unfortunate when a spider decides to enter anyone's home whether residential or commercial.

2 out of 5
It was hard to get clean washclothes and towels. Air conditioner smelt like mildew. Trash didnt get dumbed. Sheets never got changed. Room never got cleaned. No soap in rooms. One roll of tissueNOT ENOUGH TERRIBLE!!!!! Water on floor in elevator. Towels left on ground in elevator woth wer floors. No coffee in rooms not enough!!!!!! Too many undercover fees added to thr rooms. LIES LIES

Posted by on Mar 30, 2021

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Comment from Hotel Management

Apr 25, 2021 by Dave C.

As you chose to provide this review anonymously we are unable to verify if this review was intended for our hotel or another in the area.

5 out of 5

Posted by on Feb 27, 2020

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Comment from Hotel Management

Mar 3, 2020 by Jennifer

Terrific! Thank you for your business.

5 out of 5
Great place to stay. The staff was nice and helpful the rooms were clean. The gym was small but had the equipment I needed. I would stay here again.

Posted by on Feb 10, 2020

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Comment from Hotel Management

Mar 2, 2020 by Jennifer

Fantastic! Thank you!

4 out of 5

Posted by on Jan 12, 2020

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Comment from Hotel Management

Jan 15, 2020 by Jennifer

Thank You!!!!

5 out of 5
This hotel was close to all entertainments, the staff members are great and very helpful. We enjoyed our stay very much. Will go back there if we go back to Orlando again.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by Jennifer

Fantastic!!! thank you for traveling and staying with us. Delighted to hear we exceeded your expectations. We look forward to serving you again.

2 out of 5
The people who work here are very polite, but they seemed terrified to do anything. Every request was met with no. I had two more nights in Orlando and chose to switch hotels. Will absolutely never stay here or recommend to anyone. Restaurant was dirty - food quality poor. My room was run down and not cleaned well. Very bad smell from my heater. Shower curtain all torn up. The lady who sells coffee was nice though.

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 18, 2019 by Jennifer

Thank you for completing the survey regarding your visit with us. On behalf of our entire team, I would like to first apologize for the not exceeding your expectations during your recent visit. We understand customers are the most vital component to our hotel and we strive to exceed our guest’s expectations daily. Your satisfaction is important to us and we welcome the opportunity to speak with you with you regarding details of your visit. Your feedback will allow us to implement improvements to ensure we offer a better experience for guests in the future.

About the Best Western Orlando Gateway Hotel

Location 7299 Universal Blvd, Orlando, FL 32819

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Orlando Gateway Hotel offers its guests 2 spa tubs, an outdoor pool, and a fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 2500 square feet (232 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Best Western Orlando Gateway Hotel. Self parking is free. Smoking is allowed in designated areas at this Orlando hotel.

  • 1 building
  • 298 guestrooms or units
  • 8 levels
  • 2500 sq ft of conference space
  • 232 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Theme park shuttle
  • Parking: Free self parking

Room Amenities

Best Western Orlando Gateway Hotel offers 298 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 40-inch LED televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Sitting area
  • IPod dock
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7 AM to 11 AM.

Best Western Orlando Gateway Hotel has a restaurant serving breakfast, lunch, and dinner.

Nearby Activities

2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Basketball on site
  • Water skiing nearby
  • Golf lessons available nearby
  • Skydiving nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Oversized vehicles are not permitted.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 22.5 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay
  • Service fee: USD 9 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: USD 11.95 for adults and USD 7.95 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 22.5 per day
  • Service fee: USD 9 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Gateway Hotel Orlando
  • Best Western Hotel Orlando Gateway
  • Best Western Orlando Gateway
  • Best Western Orlando Gateway Hotel
  • Best Western Orlando Hotel
  • Gateway Orlando
  • Gateway Orlando Hotel
  • Orlando Best Western
  • Orlando Best Western Gateway Hotel
  • Orlando Gateway Best Western
  • Best Western Gateway Hotel
  • Best Western Gateway
  • Best Western Orlando
  • Orlando Gateway Hotel Orlando
  • Best Western Orlando Gateway Hotel Hotel
  • Best Western Orlando Gateway Hotel Orlando
  • Best Western Orlando Gateway Hotel Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.