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Crowne Plaza Orlando - Downtown, an IHG Hotel

3.5-star property
304 W Colonial Drive, Orlando, FL 1-855-201-7819
3.4 out of 5
See all 12 travelocity Reviews

"It was ok, the front staff was great, their computer systems SUCKS, it showed that our credit cards were declined, I did reach out to Discover card,I ... " More

By a verified traveler on Sun 22 May 2022

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Hotel Description

3.5-star aparthotel near Amway Center

Downtown Orlando stay

Within a 15-minute walk of this Downtown Orlando aparthotel, you'll find Orange Avenue and Lake Ivanhoe. Amway Center and Lake Eola are also within 2 miles (3 km).

Free area shuttle

This aparthotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and perks like a free area shuttle.

Free Internet, comfy beds

The 227 apartments feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Free WiFi, free wired Internet, and LCD TVs are also available. Housekeeping is available on request.

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Microwave)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$140* Per night/room Sep 27 - Sep 28

Standard Room, 1 King Bed, Accessible, Non Smoking (Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, Non Smoking, Microwave (Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking, Microwave (Microwave)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Orlando - Downtown, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Orlando - Downtown, an IHG Hotel

Everyone (4) Couples (6) Family (2)
4 out of 5
It was ok, the front staff was great, their computer systems SUCKS, it showed that our credit cards were declined, I did reach out to Discover card,I placed the representative on speaker so the hotel representative could hear, my C/C company showed that no transaction process was attempted. The hotel representative had to re start her computer to complete the process. The hotel representative was apologetic and gave us 2 free drinks.

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 29, 2022 by Kamini

Dear Karen, First and foremost, we thank you for choosing us to host you during your most recent visit to Orlando. We appreciate your feedback and will make sure to share with the in efforts to continue striving for excellence. Warm Regards, Kamini

1 out of 5
Don't stay at this hotel. The room had a funky odor. The refrigerator didn't work. The shower didn't work. The restaurant in the hotel was understaffed. We waited 45 minutes to get our sodas and an hour for food. Will never stay there again.

Posted by on Mar 13, 2022

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Comment from Hotel Management

Mar 14, 2022 by Kamini

Dear Bryan, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kamini

4 out of 5

Posted by on Feb 6, 2022

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5 out of 5
Nice property, good location, nice view of lake across the street.

Posted by on Mar 20, 2021

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Comment from Hotel Management

Mar 24, 2021 by Kamini

Dear Anonymous, Thank you for the great review. We are happy you enjoyed to view of the Lake and the location was good for you. We look forward to seeing you again!! Sincerely, Kamini

2 out of 5
Outside is under construction. And for the price we paid we expected a nice room but they weren't nice, also the balcony cant be used. The bed was the only good thing about our stay here.

Posted by , from Bluffton sc on Feb 19, 2020

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Comment from Hotel Management

Feb 21, 2020 by Kamini

Dear Carol, Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Kamini

5 out of 5
Very happy with our stay. Loved the bar area and the bartender was very nice.

Posted by on Feb 4, 2020

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Comment from Hotel Management

Feb 7, 2020 by Kamini

Dear MAB, Thank you for your great comments. It's great to hear you enjoyed your stay and our bartender left a great impact on you. We look forward to seeing you again!! Sincerely, Kamini

3 out of 5
No tv remote, something smell really bad in the room, no seating beside the chair for the desk. Not what I expect for the price, Thanks!

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 21, 2020 by Kamini

Dear Anonymous, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Kamini

2 out of 5
Hotel is surrounded by construction, making it very difficult to get to. While the concierge was welcoming and kind, they are completely understaffed and overworked. Rooms are in need of upgrades, appear dingy, and unkempt. Room service never picked up the phone and the bar service was minimal at best. Crowne Plaza needs a complete remodeling.

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 7, 2020 by Roberto B

Dear Guest, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

5 out of 5
I like that everybody here had a positive attitude and was really helpful with directions around the city.

Posted by on Jan 1, 2020

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4 out of 5

Posted by on Nov 18, 2019

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Comment from Hotel Management

Nov 18, 2019 by Roberto B.

Thank you for your four stars review

About the Crowne Plaza Orlando - Downtown, an IHG Hotel

Location 304 W Colonial Drive, Orlando, FL 32801

Property Features

Crowne Plaza Orlando - Downtown, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A business center and limo/town car service are available. A terrace, multilingual staff, and concierge services are also featured at the business-friendly Crowne Plaza Orlando - Downtown, an IHG Hotel. A free area shuttle within 3.00 mi is available. For a fee, parking is available. This 3.5-star Orlando aparthotel is smoke free.

  • 1 building
  • 227 guestrooms or units
  • 14 levels
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Orlando Station (3.9 km / 2.4 mi)
  • Property shuttles: Free area shuttle within 3.00 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Orlando - Downtown, an IHG Hotel offers 227 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Orlando aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Bite Bistro and Wine Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 3 and USD 15 per person (approximately)
  • Self parking fee: USD 18.00 per night (in/out privileges)
  • Valet parking fee: USD 23.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Orlando Downtown Hotel
  • Crowne Plaza Hotel Orlando Downtown
  • Crowne Plaza Orlando Downtown
  • Crowne Plaza Orlando Downtown Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.