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Walt Disney World Dolphin

4.0 star property
Family-friendly beachfront hotel connected to the convention center with 3 outdoor pools

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Photo gallery for Walt Disney World Dolphin

3 outdoor pools, open 6:00 AM to 11:00 PM, cabanas (surcharge)
Exterior
Room, 1 King Bed with Sofa bed, View | Premium bedding, down comforters, pillowtop beds, in-room safe
Breakfast, lunch, dinner served; American cuisine
Lobby

Reviews

8.4

Very good

Popular amenities

  • Pool
  • Restaurant
  • Parking available
    Parking availableParking available
  • Housekeeping
    HousekeepingHousekeeping
  • Room service
    Room serviceRoom service
  • Spa
    SpaSpa

Explore the area

Map
1500 Epcot Resort Blvd, Lake Buena Vista, FL, 32830
  • Popular LocationDisney's Hollywood Studios®8 min drive
  • Popular LocationEpcot®14 min drive
  • Popular LocationDisney's Animal Kingdom® Theme Park15 min drive
  • AirportOrlando, FL (MCO-Orlando Intl.)27 min drive

Room options

View all photos for Traditional Room, 2 Double Beds, No View

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, No View

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed, Resort View

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed, Resort View

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, Resort View

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, Resort View

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds, No View

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, No View

  • Sleeps 5
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, No View

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed, No View

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed, No View

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed with Sofa bed, No View

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View

Room, 1 King Bed with Sofa bed, View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, View

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, View

Premium Room, 1 King Bed with Sofa bed, View | Living area | Flat-screen TV, table tennis, pay movies

Premium Room, 1 King Bed with Sofa bed, View

  • 600 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds (Balcony)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds (Balcony)

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking

  • 360 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Resort View (Balcony)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, Resort View (Balcony)

  • 360 sq ft
  • Resort view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Resort View (Balcony)

Deluxe Room, 1 King Bed with Sofa bed, Resort View (Balcony) | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Resort View (Balcony)

  • 360 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Double Beds, No View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, No View (Mobility Accessible, Tub)

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 360 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, No View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, No View (Hearing Accessible)

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds, No View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, No View (Mobility/Hearing Access, Roll-In Shwr)

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds, No View (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 2 Double Beds, No View (Mobility/Hearing Accessible, Tub)

  • 360 sq ft
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior
Walt Disney World Swan
On private beach
Pool
Hot Tub
Kids pool
4.4 out of 5, Excellent, (1504)
The price is $194
per night
$263 total
includes taxes & fees
Aug 10 - Aug 11
Walt Disney World Swan

About the neighborhood

Lake Buena Vista

On the beach.Your stay at this Bay Lake hotel places you within 6 miles (10 km) of Disney Springs™ and Disney's Hollywood Studios®. Magic Kingdom® Park and Disney's Animal Kingdom® Theme Park are also within 6 miles (10 km).

What's nearby

  • Walt Disney World® Resort - 10 min walk
  • Disney Springs™ - 6 min drive
  • Disney's Hollywood Studios® - 8 min drive
  • Epcot® - 14 min drive
  • Disney's Animal Kingdom® Theme Park - 15 min drive

Getting around

  • Orlando Station - 25 min drive
  • Orlando Intl. Airport (MCO) - 28 min drive

Restaurants

  • ‪Morocco Pavilion - ‬5 min drive
  • ‪Les Halles Boulangerie-Patisserie - ‬5 min drive
  • ‪Cape May Cafe - ‬14 min walk
  • ‪The Rose & Crown Pub & Dining Room - ‬5 min drive
  • ‪Tangierine Café: Flavors of the Medina - ‬5 min drive

About this property

Walt Disney World Dolphin

Family-friendly beachfront hotel connected to the convention center with 3 outdoor pools
Step outside to unwind on the white sand beach. At Walt Disney World Dolphin you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, a 24-hour health club, and a steam room. For a fee, parking is available.

This Lake Buena Vista hotel is smoke free.

  • 1 building
  • 1509 guestrooms or units
  • 27 levels
  • 306979 sq ft of conference space
  • 28519 sq m of conference space
  • Karaoke
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Walt Disney World Dolphin offers 1509 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, French, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Free theme park shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Limo/town car service
  • Self parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 44 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 29.99 for adults and USD 19.99 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18 holes of golf
  • 24-hour health club
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Golf caddies
  • Golf carts
  • Karaoke
  • Playground
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (80 inch wide door)
  • Grab bar near toilet
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Flat-screen TV with premium cable/satellite channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge
  • Room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Health club access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 29.99 for adults and USD 19.99 for children
  • Self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 44 per night (in/out privileges)
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dolphin Hotel
Dolphin Walt Disney World
Walt Disney World Dolphin
Walt Disney World Dolphin Hotel
Walt Disney World Dolphin Resort
Dolphin Resort
Walt Disney World Dolphin Resort Lake Buena Vista
Walt Disney World Dolphin Lake Buena Vista
Walt Disney World Dolphin Bue
Walt Disney World Dolphin Hotel
Walt Disney World Dolphin Lake Buena Vista
Walt Disney World Dolphin Hotel Lake Buena Vista

Frequently asked questions

How close is Walt Disney World Dolphin to the airport?

Walt Disney World Dolphin is 14.6 mi (24-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

How much does it cost to stay at Walt Disney World Dolphin?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Walt Disney World Dolphin on Aug 4, 2024 start from $143.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Walt Disney World Dolphin have an airport shuttle?

Airport shuttle services are not available at Walt Disney World Dolphin.

How close is Walt Disney World Dolphin to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Walt Disney World Dolphin offer free breakfast?

Free breakfast isn’t provided at Walt Disney World Dolphin, but buffet breakfast is offered for a fee of USD 29.99 for adults and USD 19.99 for children. It's available every day from 7:00 AM to 11:30 AM.

Is there a casino at Walt Disney World Dolphin?

No, there is no casino at this hotel.

What time is check-in at Walt Disney World Dolphin?

Check-in start time: 4 PM; Check-in end time: midnight.

Is there free parking at Walt Disney World Dolphin?

Free parking is not available at this hotel. Self parking is available for USD 36 per night, and valet parking for USD 44 per night.

Does Walt Disney World Dolphin have a pool?

Walt Disney World Dolphin features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 6:00 AM to 11:00 PM.

Does Walt Disney World Dolphin have a restaurant?

Walt Disney World Dolphin is home to Fuel, which features American cuisine, light fare, and brunch.

Does Walt Disney World Dolphin have a spa?

This hotel has a spa, which features deep-tissue massages, facials, and body wraps.

How close is Walt Disney World Dolphin to downtown Lake Buena Vista?

Walt Disney World Dolphin is 2.3 mi away from Lake Buena Vista.

Walt Disney World Dolphin Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 2071 out of 3556 reviews" "
Rating 8 - Good. 683 out of 3556 reviews" "
Rating 6 - Okay. 397 out of 3556 reviews" "
Rating 4 - Poor. 225 out of 3556 reviews" "
Rating 2 - Terrible. 180 out of 3556 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noelia

Stayed 1 night in Jun 2024

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience
Stayed 3 nights in Apr 2024

6/10 Okay

Tarisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pros: Beautiful lobby, excellent dining options. Proximity to the parks was great, yet it was quiet and ideal for grown ups as well. Cons: rooms were dated, no handheld shower and head was broken, closet doors (bi-fold) were broken and stiff, carpet was worn, fabric curtain sheers were shredded and due to faulty mounting , did not close completely leaving about an 8 inch section open to light. Beds were not very comfortable compared to other resorts.
Stayed 1 night in May 2024

10/10 Excellent

PAMELA, CAPE CORAL

Stayed 1 night in Jun 2024

6/10 Okay

richard

Stayed 1 night in May 2024

4/10 Poor

richard

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
hidden fees ruined our stay, double the price i was quoted bad experience. not staying here again

10/10 Excellent

SUSAN, Coral Springs

Stayed 2 nights in May 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Epcot. Great pool & cute beach. Nice staff.
Stayed 1 night in Apr 2024

8/10 Good

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice and clean. Plenty of dining options without having to leave the resort. Only negative thing was too many hidden fees
Stayed 2 nights in Apr 2024

10/10 Excellent

Gizela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dolphin is awesome. The facilities and the staff are just amazing.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ann

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the parks. Easy to get back & forth
Stayed 2 nights in Apr 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Amenities
An Amazing stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Tim

Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really great to be so close to Epcot and we really enjoyed all the restaurant options available within walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

carmen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great location!
Stayed 5 nights in Feb 2024

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time my credit card was over charged. Self parked not valeted.
Stayed 1 night in Apr 2024

10/10 Excellent

Bianca

Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for Disney resort
My family liked the resort facilities and the fact that this was a actual DIsney resort with the benefits of staying at such a site. We felt a good value for what we paid.
Stayed 2 nights in Apr 2024

6/10 Okay

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room was wonderful, beds and pillows were heavenly, and I love the location. There was definitely a lack of planning and communication between the hotel and guests as far as a severe lack of parking. We drove off property for dinner and when we returned the parking lot was blocked off. I was told no more parking, I needed to drive over to the Swan hotel, park there and take an 8-10 minute walk back to our resort. They were not opening the second, near empty guest lot at the Dolphin for hotel guests who are required to pay to park overnight. I was told it was because they needed the other lot to begin tent construction for an event. Not sure why they couldn’t have put day guests in that lot since they would have been gone by night time, thus leaving parking spaces for hotel overnight guests in the other lot. After talking with the concierge desk and being told I was about the 5th person to bring the same concern to them, they credited the parking fee back to my folio. They did the right thing in the end but it was still a huge inconvenience and there was very poor planning and a huge lack of communication with guests. Had I known about the parking issue I would have given them more of my money and eaten dinner at the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything except waiting for someone to leave so I could park.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Mariana

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The hotel is obviously safe. The resort feed and parking fee are out of this world. Expensive! Their customer service leaves a lot to be desired… very slow on requests and they did not disclose everything. Quite disappointed!!!
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second stay at this resort. Unfortunately it just did not seem like they were at the top of their game this time. We had purchased lightening lane passes for a ride over at Epcot. We were not sure what transportation was available to get us there so we asked, and were assured there was a bus. So we waited a while, no bus. We asked someone else and were advised there was no bus. We missed our ride window, basically wasting our money. I went up to guest services this morning just to ask for directions. That was the only place with staff. Before I could even say anything, I was very rudely advised they were not open, even though there were two people standing at the desk. Finally, we used the valet service for our car. Once again we asked someone where to go to get our car brought around. We were given directions, which we followed. Once we got there we were advised that the valet station was somewhere else for the weekend, meaning we basically had to walk back to where we started. We understand this was a race weekend at Disney, so things were shifted around a little, but the staff members should have been aware and able to answer questions correctly. I’m not sure we will be back.
Stayed 1 night in Apr 2024