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4.6 out of 5

"The front desk manager was rude. We booked adjoining rooms, and I called the resort to confirm this the day before we arrived. I was told that we di ... " More

By a verified traveler on Thu 22 Oct 2020

Hotel Description

4-star beachfront resort near Disney's Hollywood Studios®, connected to the convention center

On the beach

Your stay at this Bay Lake resort places you within 2 miles (3 km) of Disney's Hollywood Studios® and Epcot®. Disney Springs® and Disney's Animal Kingdom® Theme Park are also within 6 miles (10 km).

Multiple dining options

This smoke-free resort features 3 restaurants, 3 spa tubs, and an outdoor pool. Bring the family and enjoy the children's pool, free theme park shuttle, and playground. Enjoy the health club and perks like free WiFi.

Comfy beds, WiFi

The 758 individually decorated guestrooms offer WiFi and comfy beds. Flat-screen TVs with satellite channels provide entertainment options, and other amenities include premium bedding and coffee/tea makers. Housekeeping is available once per stay.

Deluxe Room, 1 King Bed, Non Smoking (SW-M)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Traditional Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed, Non Smoking, Resort View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Resort View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Walt Disney World Swan ratings based on 52 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Walt Disney World Swan

Everyone (30) Couples (3) Family (19)
2 out of 5
For the past 5 months my wife and I have spent a weekend at the Dolphin hotel, with never a bad experience. This weekend we decided to give the Swan a try. Boy were we disappointed. While the facilities were great the check in staff and guest services were very rude and unhelpful. Frankly they acted like we were bothering them. One instance, when you stay at any Disney property they are to make arrangements for you to get into any of the parks and we have never had an issue at the Dolphin with this advertised service. At the Swan we were told and treated like, " do it yoursewlf on your app" We all know that the reason that you have the facility do it is because they have reserved slots for hotel guest that the app doesn't show. This was just one of several things. Lesson learned, don't book the Swan! Stay with the Dolphin and experience what real Disney stay should be like. Bottom line is I would rather sleep in the Dolphins dumpster than stay at the Swan.

Posted by , from Apopka, Fl on Dec 14, 2020

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3 out of 5

Posted by on Dec 12, 2020

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5 out of 5

Posted by on Nov 22, 2020

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Comment from Hotel Management

Nov 23, 2020 by KM

Thank you for your review. We hope to welcome you back soon.

3 out of 5
The front desk manager was rude. We booked adjoining rooms, and I called the resort to confirm this the day before we arrived. I was told that we did have adjoining rooms. Upon check-in we did not have adjoining rooms. We were also informed by the manager that adjoining is not the same as connecting. The manager offered no solution whatsoever. When we entered our rooms we found that our daughters room was a connecting room. I asked a front desk attendant, who was very pleasant, if we could move the next day, and she took care of it. The front desk staff were very accomodating, the front desk manager was NOT.

Posted by , from Charlotte on Oct 22, 2020

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5 out of 5
Everything nice room lovely view good food great service

Posted by , from Santa Rosa Beach on Sep 21, 2020

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5 out of 5
Great location Disappointed the pool was being refurbished

Posted by on Feb 22, 2020

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5 out of 5

Posted by on Feb 19, 2020

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5 out of 5
Love the location to theme parks. Lots of local restaurants too

Posted by on Jan 28, 2020

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2 out of 5
Room. Under a big air conditioning units. Noise all night long. Can’t sleep. Lots of extra charges. Parking. Every day. 25 plus tax. Plus. 35 for. Service. Don’t know what extra service I got. Water taking shower was not very hot. Never again.

Posted by on Jan 10, 2020

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5 out of 5
Great location!! Convenient for transportation to Magic Kingdom and Epcot.

Posted by on Jan 7, 2020

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Property Features

As a guest of Walt Disney World Swan, you'll find 3 spa tubs, an outdoor pool, a health club, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this resort measures 47639 square feet (4426 square meters) and includes a conference center. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Walt Disney World Swan. For a fee, parking is available. This 4-star Lake Buena Vista resort is smoke free.

  • 758 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 47639 sq ft of conference space
  • 4426 sq m of conference space
  • Karaoke
  • Bar on the beach
  • Bar or lounge
  • Coffee shop
  • Deli
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Lockers available

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Orlando Intl. Airport (MCO) (35.7 km / 22.2 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Walt Disney World Swan offers 758 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 49-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 1:00 PM.

Il Mulino Trattoria - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Kimonos - This sushi bar specializes in Japanese cuisine and serves dinner and light fare. Open select days.

Garden Grove - This family restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. A children's menu is available. Open select days.

Java Bar - This coffee shop specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Chill Frozen Drinks - This cocktail bar specializes in American cuisine and serves light fare only. Open select days.

Nearby Activities

3 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Playground on site
  • Ecotours nearby
  • Golfing nearby
  • Volleyball on site
  • Beach volleyball on site
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.38 per accommodation, per night

The resort fee includes:

  • Fitness/yoga classes
  • Internet access
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7 and USD 21 for adults, USD 7 and USD 21 for children (approximately)
  • Fee for in-room wireless Internet: USD 13.95 per night (rates may vary)
  • Self parking fee: USD 29 per night (in/out privileges)
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swan Hotel
  • Swan Walt Disney World
  • Walt Disney World Swan
  • Walt Disney World Swan Hotel
  • Walt Disney World Swan Resort
  • Swan Resort
  • Walt Disney World Swan Resort Lake Buena Vista
  • Walt Disney World Swan Lake Buena Vista
  • Walt Disney World Swan Buena
  • Walt Disney World Swan Resort
  • Walt Disney World Swan Lake Buena Vista
  • Walt Disney World Swan Resort Lake Buena Vista

You should know

  • Pool access available from 9:00 AM to midnight.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.