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4.3 out of 5

"Friendly staff and very quiet rooms. Water taxis to nearby attractions were always prompt and efficient. " More

By a verified traveler on Thu 31 Oct 2019

Hotel Description

Family-friendly 4-star resort near Universal Studios Florida™

In Orlando

Within a 15-minute walk of this Southwest Orlando resort, you'll find Universal Studios Florida™ and Universal CityWalk™. Universal’s Islands of Adventure™ and Universal’s Volcano Bay™ are also within 2 miles (3 km).

Onsite dining, 3 outdoor pools

This resort features 4 restaurants, 3 outdoor pools, and a fitness center. Bring the family and enjoy the children's club, free theme park shuttle, and kid-friendly dining. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, iPod docks

In addition to flat-screen TVs with cable channels, the 750 guestrooms offer free WiFi and iPod docks. Other amenities include 24-hour room service, coffee/tea makers, and free newspapers.

Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$464* Per night/room Aug 2 - Aug 3

Room, 2 Queen Beds, Non Smoking, Bay View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Club Room, 2 Queen Beds, Non Smoking (Portofino Club)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Non Smoking (Despicable Me Kids Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Universal's Loews Portofino Bay Hotel ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Universal's Loews Portofino Bay Hotel

Everyone (11)
5 out of 5
Friendly staff and very quiet rooms. Water taxis to nearby attractions were always prompt and efficient.

Posted by on Oct 31, 2019

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5 out of 5

Posted by on Sep 12, 2019

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1 out of 5

Posted by on Sep 5, 2019

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5 out of 5
Very helpful staff with water taxis running to Universal CityWalk every 15 minutes during the day, although it is a pleasant roughly 1 mile walk along the river or a bus ride. The beach pool is excellent - my children loved it, and poolside service was great with a bar and grill in the pool area. When choosing a hotel, it is important to factor in the prices of Express passes, which you automatically are given if you stay at this property. For the days of spring break, this was an over $400 value. Plus, the magic hour in the morning is invaluable. The express passes save you soooo much time waiting in line.

Posted by on Mar 28, 2018

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5 out of 5

fabulous in every way

Pros: everything
delightful staff,excellent,spa,good food,loved the opera

Posted by , from boston on Feb 21, 2018

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5 out of 5
Loved the many dining options, the choices of pools and overall feel of the Portofino. Would definitely recommend to anyone wanting a little more luxury during a Universal vacation.

Posted by on Apr 21, 2017

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4 out of 5

very nice hotel close to universal

hotel was great, housekeeping left a little to be desired. called for towels twice and they came an on the late side almost ever day, after 3 or 4 pm. to their defense it was a busy week, easter week. everything else was great.

Posted by , from new york on Apr 15, 2017

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5 out of 5

Amazing boutique hotel

We loved our stay at this charming hotel. The harbor provides a beautiful setting and we took so many photos. The staff was attentive and quickly responded to our requests. We enjoyed taking the water taxi over to Universal and used the Express Passes in the park. We would definitely stay here again!

Posted by , from Portage MI on Apr 10, 2017

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5 out of 5

Amazing Universal Amusement Park experience

Pros: Pretty much everything.
Cons: Small grocery store/pharmacy on site.
Location: Universal Orlando Studios, Universal Islands of Adventure, Aquatica by Sea World (free shuttle)
Portofino makes it so easy to maximize your enjoyment of the Universal parks. Express passes make one day at the park as "productive" as two because you don't have to wait in lines. The water taxi from the resort to the parks if fast, reliable and free. The rooms are clean, pleasing to the eye and large enough to comfortably move around in.

Posted by on Feb 17, 2017

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5 out of 5

Great hotel for universal visit

The hotel was great. Beautiful rooms. The only complaint would be not many eating options for breakfast. The staff were all wonderful

Posted by , from chicago on Oct 13, 2015

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About the Universal's Loews Portofino Bay Hotel

Location 5601 Universal Blvd, Orlando, FL 32819

Renovations + Closures

This property is closed from 20 March 2020 to 10 July 2020 (dates subject to change).

Property Features

Universal's Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools, a waterslide, a sauna, and a fitness center. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. Event space at this resort measures 42000 square feet (3902 square meters) and includes a conference center. Spa services, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Universal's Loews Portofino Bay Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Orlando resort.

  • 750 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 bars or lounges
  • 42000 sq ft of conference space
  • 3902 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (20.4 km / 12.7 mi)
  • Property shuttles: Free theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal's Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and safes. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Bice Ristorante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Mama Dellas Ristorante℠ - This restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Trattoria del Porto™ - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Bar American - This bar serves light fare only. Open daily.

Thirsty Fish™ - This wine bar specializes in Italian cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a waterslide and a sauna. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

  • Golfing nearby

Spa Services

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

It is property policy that all guests must wear a face mask within public areas of the property.

Please refer to the Universal Orlando app for additional safety guidelines and hours of operation. In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at Universalorlando.com/safetyinfo. Visitors from New York, New Jersey, Connecticut, Louisiana and international markets should be aware of and comply with government guidelines regarding travel restrictions and mandatory quarantines before visiting our destination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay free - 3
  • Gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 40 for adults, USD 5 and USD 20 for children (approximately)
  • Covered self parking fee: USD 28 per night (in/out privileges)
  • Valet parking fee: USD 37 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Loews Portofino
  • Loews Hotel Universal
  • Loews Portofino Bay Hotel Universal Orlando
  • Loews Portofino Bay Hotel Universal Orlando Orlando
  • Loews Portofino Bay Universal Orlando
  • Loews Portofino Bay Universal Orlando Orlando
  • Loews Portofino Hotel
  • Portofino Hotel Universal
  • Portofino Loews Hotel
  • Universal Portofino Hotel
  • Universal's Loews Portofino Bay Hotel Orlando
  • Universal's Loews Portofino Bay Orlando
  • Universal's Loews Portofino
  • Universal's Loews Portofino Bay Hotel Resort
  • Universal's Loews Portofino Bay Hotel Orlando
  • Universal's Loews Portofino Bay Hotel Resort Orlando

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.