4.5 out of 5

"delightful staff,excellent,spa,good food,loved the opera " More

By a verified traveler on Wed 21 Feb 2018

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Hotel Description

A family-friendly stay in Orlando awaits you at Universal's Loews Portofino Bay Hotel. Within a 30-minute stroll, you'll find Universal CityWalk™ and Universal Studios Florida™. Highlights at this resort include 4 restaurants, 3 outdoor swimming pools, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 750 rooms feature free WiFi, iPod docks, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include bathrobes and free toiletries. Free newspapers, safes, and hair dryers are also available.

A relaxing visit to Mandara Spa can include deep-tissue massages, hot stone massages, and detox wraps along with access to the sauna and steam room. The fine-dining restaurant, Bice Ristorante, serves Italian cuisine and is open for dinner. The Thirsty Fish is the resort's own wine bar, serving drinks along with light fare. Enjoy access to 2 spa tubs along with a fitness center and a kids' club. 42000 square feet (3902 square meters) of event facilities include a conference center, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Each morning cooked-to-order breakfast is available. There's also valet parking, along with the convenience of a free area shuttle.

With a stay at this 4-star Orlando resort, you'll be 1.7 km (1.1 mi) from Universal’s Islands of Adventure™ and 4.3 km (2.7 mi) from Mall at Millenia.

Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max
$359 per night

Room, 2 Queen Beds, Non Smoking, Bay View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, Non Smoking (Portofino Club)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Universal's Loews Portofino Bay Hotel ratings based on 64 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

fabulous in every way

Pros: everything
delightful staff,excellent,spa,good food,loved the opera

Posted by , from boston on Feb 21, 2018

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5 out of 5
Loved the many dining options, the choices of pools and overall feel of the Portofino. Would definitely recommend to anyone wanting a little more luxury during a Universal vacation.

Posted by on Apr 21, 2017

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4 out of 5

very nice hotel close to universal

hotel was great, housekeeping left a little to be desired. called for towels twice and they came an on the late side almost ever day, after 3 or 4 pm. to their defense it was a busy week, easter week. everything else was great.

Posted by , from new york on Apr 15, 2017

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5 out of 5

Amazing boutique hotel

We loved our stay at this charming hotel. The harbor provides a beautiful setting and we took so many photos. The staff was attentive and quickly responded to our requests. We enjoyed taking the water taxi over to Universal and used the Express Passes in the park. We would definitely stay here again!

Posted by , from Portage MI on Apr 10, 2017

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5 out of 5

Amazing Universal Amusement Park experience

Pros: Pretty much everything.
Cons: Small grocery store/pharmacy on site.
Location: Universal Orlando Studios, Universal Islands of Adventure, Aquatica by Sea World (free shuttle)
Portofino makes it so easy to maximize your enjoyment of the Universal parks. Express passes make one day at the park as "productive" as two because you don't have to wait in lines. The water taxi from the resort to the parks if fast, reliable and free. The rooms are clean, pleasing to the eye and large enough to comfortably move around in.

Posted by on Feb 17, 2017

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5 out of 5

Great hotel for universal visit

The hotel was great. Beautiful rooms. The only complaint would be not many eating options for breakfast. The staff were all wonderful

Posted by , from chicago on Oct 13, 2015

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3 out of 5

Not worth the high price

Disappointed that our room didn't have a water view for the high price we paid. Also, would have liked to have been informed of the numerous renovations underway at the hotel. There was no place to have breakfast on the hotel grounds other than the greasy egg sandwhich from the ice cream shop.

Posted by on Sep 14, 2015

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5 out of 5

Beautiful hotel!

Pros: Quiet, fast passes early park admission
Cons: expensive food
Stay here and skip Disney. When you stay at a Universal resort, you receive fast passes to Universal theme parks to go to the front of the line. The park also opens one hour early for guests. We went to Harry Potter early and there were no waits, no crowds and no stress! The next day we spent $50 each way for a cab to take us to Disney. It was so crowded and there are no fast passes except for 2 hours and you have to sign up at the ride-confusing! What a grind!

Posted by , from Indianapolis, IN, USA on Sep 6, 2012

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5 out of 5


Arrived early, was told room would be ready in 1 hour, I said no hurry we're going to park and I wouldn't mind waiting for better room if availble. Was upgraded to larger bay view next to boat shuttle(4th floor west wing). Excellant service. Professional staff. Very happy with our stay!!!

Posted by on Jul 21, 2012

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1 out of 5

Nice staff but many downsides....

Pros: Quiet, beautiful pool area
Cons: Nothing close, nickle and dimed unexpectedly-, refused to let me use fitness centerded, charge for internet, dogs allowed in the outdoor dining areas dininga, smokers allowed anywhere
Charges for everything--wasnt allowed to use fitness center although asked at from desk and was told yes,didnt like dining alongside of smokers and dogs...although they have theyre own areas,staff didnt enforce this. Didnt change my sheets the entire 4 nights also! Some items deemed 'complimentary' but actually were not. Went to the Hotel in 2008 and it was MUCH better! Now, the paint was peeling,plaster cracking,rips n the carpets etc...Very disappointed indeed. The kicker was the Chef at the Trattoria whom had a serious attitude problem cooking for guests. Made me very uncomfortable to ask for anything from him,and his cleanliness was poor. Left very unhappy. Pool staff was the best service ever.

Posted by , from Rhode Island on Jun 8, 2012

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About the Universal's Loews Portofino Bay Hotel

Location 5601 Universal Blvd, Orlando, FL 32819

Property Features

Universal's Loews Portofino Bay Hotel offers its guests a full-service spa, 3 outdoor swimming pools, and 2 spa tubs along with a waterslide and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll find a business center on site. Event space at this resort measures 42000 square feet (3902 square meters) and includes a conference center. A children's pool, a fitness center, and spa services are also featured at the family-friendly Universal's Loews Portofino Bay Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Orlando resort.

  • 750 guestrooms or units
  • 6 levels
  • 4 dining venues
  • 2 bars or lounges
  • 42000 sq ft of conference space
  • 3902 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Children's pool
  • Waterslide
  • Free area shuttle
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Orlando, FL (MCO-Orlando Intl.) (27.1 km / 16.8 mi)
  • Property shuttles: Free area shuttle and theme park shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Universal's Loews Portofino Bay Hotel offers 750 air-conditioned accommodations with iPod docking stations and safes. 42-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. A nightly turndown service is provided and housekeeping is offered daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Bice Ristorante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Mama Dellas Ristorante - This restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required.

Trattoria del Porto - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Bar American - This bar serves light fare only.

The Thirsty Fish - This wine bar specializes in Italian cuisine and serves light fare only. Guests can enjoy alfresco dining (weather permitting).

24-hour room service is available.


Guests at Loews Portofino Bay Hotel at Universal Orlando™ can can head out to the Harbor Piazza for live opera. Themed shows vary on a nightly basis.

Harbor Nights, a wine tasting event, is held at the Harbor Piazza and features live jazz music accompanied by decadent food, and select wines. This event is for guests 21 and over.

Nearby Activities

Universal's Loews Portofino Bay Hotel offers 3 themed outdoor pools: Beach pool, complete with a waterslide, 2 spa tubs, and poolside activities such as ping pong; Villa Pool, a large pool with lounge chairs and cabanas; and Hillside Pool, a small area on the east side of the hotel offering a quiet place for guests to relax.

Cabanas are available by reservation and are equipped with a ceiling fan, phone, plasma TV, and a refrigerator stocked with drinks and light snacks.

A game room offering air hockey and arcade games is open for guests of all ages.

  • Golfing nearby
  • Golf lessons available nearby

Spa Services

Mandara Spa offers an Elemis Stone Therapy massage, as well as Swedish and deep tissue massages. Skin care treatments, waxing services, facials and body treatments - including seaweed wraps, salt rubs, and cellulite reduction - are available. A steam room and sauna are located in the spa guest lounges. The spa also offers hair care, nail care, and make-up sessions. Massages are available at poolside cabanas and in guestrooms.

YCARE offers select spa services for guests aged 13-17 including massages, facials, and nail care.

Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Steam room in spa
  • Minimum age to access spa is 13
  • Reflexology
  • Detoxification wrap
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Minimum check-in age is 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!


  • Pets: USD 50 per accommodation, per night
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Pets allowed for an extra charge of USD $50 per accommodation, per night with a maximum of $150 per stay. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • 24-hour check-in


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 22 per night
  • Valet parking fee: USD 29 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per night
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Loews Portofino
  • Loews Hotel Universal
  • Loews Portofino Bay Hotel Universal Orlando
  • Loews Portofino Bay Hotel Universal Orlando Orlando
  • Loews Portofino Bay Universal Orlando
  • Loews Portofino Bay Universal Orlando Orlando
  • Loews Portofino Hotel
  • Portofino Hotel Universal
  • Portofino Loews Hotel
  • Universal Portofino Hotel
  • Universal's Loews Portofino Bay Hotel Orlando
  • Universal's Loews Portofino Bay Orlando
  • Universal's Loews Portofino Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.


Exclusive Theme Park Benefits and More

Book a stay in any room or rate category and receive early park admission to The Wizarding World of Harry Potter™ and Universal's Volcano Bay™ 1 hour before theme parks open (valid admission tickets required); complimentary resort transportation to and from Universal Studios Florida™, Universal Islands of Adventure™ and Universal’s CityWalk™; resort-wide charging privileges; complimentary City Walk Party Pass℠; complimentary delivery of merchandise; Universal Orlando™ Character appearances with popular theme park characters; and Universal Orlando™ Golf Program, providing preferred tee times and complimentary transportation to select area golf courses.

Full details at check-in. HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s17). Early park admission begins 1 hour prior to regular scheduled park opening to either Universal Studios Florida™ or Universal's Islands of Adventure™ as determined by Universal Orlando™ and at Universal's Volcano Bay™ . Attractions are subject to substitutions without notice. Valid for registered on-site hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older for admission. Valid photo ID required. Does not include admission to AMC® Universal Cineplex 20 with IMAX®, the Blue Man Group show, or Saturday nights at Bob Marley–A Tribute to Freedom. Additional restrictions may apply. Sapphire Falls Resort TM & © 2017 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2017 Universal Studios. © 2017 Universal Orlando. All rights reserved.