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"I loved that there were things to do on the location: paddle boating, mini golf and the pools. I did not like that the suite was not very clean and ... " More

By a verified traveler on Fri 28 Feb 2020

Hotel Description

Family-friendly 4-star resort near Universal Orlando Resort™

In shopping district

You'll find Universal Orlando Resort™ and Discovery Cove within 3 miles (5 km) of this Orlando resort. SeaWorld® Orlando and The Wheel at ICON Park™ are also within 3 miles (5 km).

Full-service spa, sauna

This smoke-free resort features a full-service spa, a marina, and 3 restaurants. There's fun for all ages with a children's club and a bowling alley, and barbecue grills are available on site. Enjoy the 7 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like dining areas and sitting areas, the 1990 guestrooms also offer free WiFi and flat-screen TVs with cable channels. DVD players, refrigerators, and microwaves are also available. Weekly housekeeping is available.

Studio (Villa)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$90* Per night/room May 26 - May 27

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Westgate Lakes Resort & Spa Universal Studios Area ratings based on 207 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (86) Couples (17) Family (25)
3 out of 5
I loved that there were things to do on the location: paddle boating, mini golf and the pools. I did not like that the suite was not very clean and it was very outdated. Mold in the bathroom shower and not very good up keep of that particular time share.

Posted by on Feb 28, 2020

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Comment from Hotel Management

May 20, 2020 by Westgate Resorts

Thank you for your feedback. We are happy to hear how much you enjoyed our onsite amenities. We are always looking to improve and we hope to have another opportunity to meet your expectations

4 out of 5

Posted by on Feb 14, 2020

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Comment from Hotel Management

May 19, 2020 by Westgate Resorts

Thank you for rating us. We are happy to hear you enjoyed your visit. We look forward to seeing you again. Jessy

4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

May 19, 2020 by Westgate Resorts

Thank you for rating us. We hope to see you again soon! Jessy

5 out of 5

Posted by on Feb 9, 2020

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Comment from Hotel Management

May 19, 2020 by Westgate Resorts

Thank you for your rating. It will be our pleasure to have you stay with us again. Jessy

3 out of 5
That it had a washer and dryer in the room and a private patio

Posted by on Feb 8, 2020

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Comment from Hotel Management

May 19, 2020 by Westgate Resorts

It's great to hear you enjoyed the some of the in-room amenities. It will be our pleasure to have you stay with us again. Jessy

3 out of 5
Property location is outstanding, property condition, is very dated, not very clean inside rooms, and to little help to make sure that the room service has time to really clean , all they have time for is maybe clean towels, and soaps. When we arrived in the room, gum on the floor tissues, dusty, instantly could tell this was an old property, and if they ever did an update it was a very poorly done job, grout and caulking does not fix everything! All in all this is what you get at most nearby hotels unless you spend a lot more, nice restaurants, nice staff, beautiful views, lake, and pools very nice.

Posted by on Jan 27, 2020

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Comment from Hotel Management

May 20, 2020 by Westgate Resorts

Thank you for taking the time to post your comments. We appreciate your feedback and sincerely apologize that we failed to meet your expectations. We know how many choices you have when staying in this city and we are glad you chose our facility. We always try to provide our guests with a valuable stay and we will share your comments with our team to ensure our quality is consistent. We look forward in welcoming you again the next time you may be in town. Jessy

4 out of 5

Posted by on Jan 7, 2020

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Comment from Hotel Management

May 20, 2020 by Westgate Resorts

Thank you for rating us. We look forward to your next stay at our resort. Jessy

1 out of 5
If you like hot water showers, stay away. The condos are run down and in dire need of updating. the housekeeping staff promptly kicks you our of your room at 10am on your day of departure. very rude. no housekeeping was available during your stay.

Posted by on Dec 16, 2019

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Comment from Hotel Management

May 20, 2020 by Westgate Resorts

Please accept our most sincere apologies for the circumstances you encountered during your recent stay with us. We take pride in our service and strive to reach perfection, so your experience was certainly the exception and not normal. We certainly appreciate the feedback as it is most important to us and helps us to ensure future stays are more comfortable. Jessy

3 out of 5

Posted by on Nov 26, 2019

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Comment from Hotel Management

Dec 9, 2019 by Westgate Customer Care

Thank you for your rating. We hope you allow us another opportunity to exceed all your expectations. Jessy

2 out of 5
The bathroom upon entry to the room was nasty. There was a wet spot on the floor that had someones hair in it. Called the desk and they tried to correct it giving us a new room. I will say the bellhop was very nice. The new room was dirty with stains on the furniture and after further inspection of the room we found stains on the bed linens (horrible) and the furniture had white stains all over it. We did not call again as it was already a long day and we just wanted to be done. This was very disappointing as we were looking for ward to this quick getaway. At this point my wife is still not speaking to me her comments are i made her live in filth. Sorry but i cannot and will not go back. Bummer!

Posted by on Nov 13, 2019

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Comment from Hotel Management

Dec 9, 2019 by Westgate Customer Care

Thank you for your feedback. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management including the housekeeping and maintenance departments. We appreciate that you brought these issues to our attention as we work diligently to resolve them. Thank you again for your feedback. We hope that you will give us another opportunity to exceed your expectations. Jessy

About the Westgate Lakes Resort & Spa Universal Studios Area

Location 9500 Turkey Lake Rd, Orlando, FL 32819

Property Features

Westgate Lakes Resort & Spa Universal Studios Area offers its guests a full-service spa, a marina, 7 outdoor swimming pools, and 7 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this resort measures 25000 square feet (2323 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free valet parking is available. This 4-star Orlando resort is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 3 dining venues
  • 3 bars by the pool
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1984
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Bowling alley on site
  • Separate dining area
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (26.8 km / 16.7 mi)
  • Property shuttles: Free area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate dining areas. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests can enjoy full breakfast for a fee.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

7 outdoor swimming pools and 7 spa tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby
  • Bowling alley on site

Spa Services

Serenity Spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

For more details, please contact the property using the information on the booking confirmation.

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals.

For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 60 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.95 and USD 12.95 per person (approximately)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate s Universal Stuos Ar
  • Westgate Lakes Resort & Spa Universal Studios Area Resort
  • Westgate Lakes Resort & Spa Universal Studios Area Orlando

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.