"I loved everything about this hotel, friendly people , room was terrific. I will be going back anytime I’m in Orlando! " More

By a verified traveler on Sat 30 Jun 2018

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Hotel Description

Family-friendly 4-star resort near Pointe Orlando

In shopping district

Within 6 miles (10 km) of this resort, you'll find Universal Orlando Resort™ and Discovery Cove. SeaWorld® Orlando and Aquatica are also within 6 miles (10 km).

Full-service spa, sauna

This smoke-free resort features a full-service spa, a marina, and 3 restaurants. There's fun for all ages with a children's club and mini golf, and families will appreciate the onsite laundry facilities. Enjoy the 7 outdoor pools and perks like free valet parking and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like dining areas and sitting areas, the 1990 guestrooms also offer free WiFi and flat-screen TVs with cable channels. DVD players, refrigerators, and microwaves are also available. Weekly housekeeping is available.

Studio (Villa)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$98 per night

Villa, 2 Bedrooms (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Villa, 1 Bedroom (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio (with Horror Nights Event Shuttle )

Bed Count 1 King Bed Maximum Occupancy 4 Max

Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Westgate Lakes Resort & Spa Universal Studios Area ratings based on 146 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Westgate Lakes Resort & Spa Universal Studios Area

Everyone (64) Family (2)
5 out of 5
This is the way a hotel should operate. Better than Las Vegas.

Posted by , from Gardena, CA on Feb 11, 2019

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4 out of 5
Nice clean hotel. Wonderful,staff! Friendly and helpful. Nice pools

Posted by on Feb 4, 2019

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5 out of 5
Beautiful room and view. Excellent staff. Close to everything you may need.

Posted by on Jan 26, 2019

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Comment from Hotel Management

Feb 1, 2019 by Westgate Customer Care

Hi James, Thank you so much for being our guest and providing a review of your stay with us here at the Westgate Lakes Resort & Spa. We are always pleased to hear when our beautiful facilities and our courteous staff were able to provide you with an excellent vacation. Our goal is to make our home feel like yours while providing you with superior service. We hope we will have the opportunity of welcoming you back to our resort soon. Kind Regards, Britney

2 out of 5
Just over 45 min for check in. Understand Saturday at 4 is busy but 3 people were on the desk when i got in line 5 when i was finally checked in. Maybe putthe person walking us over to see about ownership on the desk.The romm itself was great and was looking forward to hot tub but was broken. The sheets on the king bed (bottom and pillow cases were very low quality. ) I moved out to couch with pillows from 2nd bdr and blankets. Th

Posted by on Jan 21, 2019

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Comment from Hotel Management

Jan 24, 2019 by Westgate_CustomerCare

Thank you for your review of Westgate Lakes Resort & Spa. We are disappointed to see that you may have had some concerns with your stay. We understand that your time is valuable, and we do apologize for any wait at check-in. We do hope that any issues with your room accommodations were brought to the attention of our staff so we could try to address this for you. We certainly hope that we have the opportunity to restore your confidence in us and hope to see you again soon. Regards. Sam

3 out of 5
The room setup was nice--there was an outer door (for if you reserved adjoining rooms) and inner doors. The sofa bed was AWFUL... My small child could feel the springs in his back... We ended up putting extra pillows on top of the HORRIBLE mattress, so he could sleep. The fluorescent lighting in the bathroom was broken (needed new bulbs) and the shower leaked all over the floor (missing door seal). The door to the commode was extremely hard to open/close. The AC unit sounded like a jet was trying to take off. The food at the restaurant (between the bar and bowling alley) was EXCELLENT.

Posted by , from Tampa Bay Area, FL on Jan 14, 2019

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Comment from Hotel Management

Jan 24, 2019 by Westgate_CustomerCare

Thank you for your review of Westgate Lakes Resort & Spa. We are happy to hear that you enjoyed your visit to our Drafts Sports Bar & Grill. We do hope that any issues with your room accommodations were brought to the attention of our staff so we could try to address this for you. Please know that we never intend to inconvenience you in any way, shape, or form. We invite you back, and we hope to exceed all your expectations on your next visit to our property. Regards, Sam

5 out of 5

Posted by on Jan 8, 2019

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Comment from Hotel Management

Jan 9, 2019 by Westgate Customer Care

We appreciate you taking the time to leave a rating! We hope to see you again, soon! Kindly, Britney

5 out of 5
Awesome .......................................:::::

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 12, 2019 by Westgate_CustomerCare

Thank you for your rating. We are glad you enjoyed your time with us and we invite you to visit again soon! Regards, Sam

4 out of 5
Everything was great. The bathroom area may need some more rigorous checks as there were hair in the tub and shower

Posted by on Dec 9, 2018

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Comment from Hotel Management

Dec 10, 2018 by Westgate Customer Care

Dear Guest, We are happy to hear that you had an overall wonderful experience at our resort. Allow us to apologize for any cleanliness issues that you experienced in your unit. We hope that our staff was made aware of your concerns so that we could more comfortably accommodate you. We hope that we have another opportunity to welcome you back so that we may exceed your expectations on your next visit. Regards, Lamar

3 out of 5
Good hotel for the price, the sale of time shares was a bit annoying.

Posted by on Oct 30, 2018

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Comment from Hotel Management

Nov 2, 2018 by Westgate Customer Care

We appreciate you visiting our resort and sharing your feedback. We are sorry if you were made to feel uncomfortable by our timeshare staff. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. We hope to have another opportunity to welcome you and deliver a more satisfying stay. - Kai

4 out of 5
The amenities were pretty nice. The hot tub needed to be cleaned, but otherwise everything was clean. I didn't appreciate the high pressure sales pitch to buy a timeshare.

Posted by on Oct 28, 2018

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Comment from Hotel Management

Oct 30, 2018 by Westgate Customer Care

Thank you for the great rating on your experience. We are pleased to know that you enjoyed your time with us. It is definitely not our intention to make you feel pressured in any way from anyone on our staff. We are a timeshare resort, and we like to give all of our guests and owners the opportunity to see what we have to offer. We will review this with our team, as we are always looking for areas in which to improve. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Kylie

About the Westgate Lakes Resort & Spa Universal Studios Area

Location 9500 Turkey Lake Rd, Orlando, FL 32819

Property Features

Westgate Lakes Resort & Spa Universal Studios Area offers its guests a full-service spa, a marina, 7 outdoor swimming pools, and 7 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this resort measures 25000 square feet (2323 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free valet parking is available. This 4-star Orlando resort is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1984
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 7
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free valet parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (22.7 km / 14.1 mi)
  • Property shuttles: Free area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking; self parking available for a surcharge

Room Amenities

Westgate Lakes Resort & Spa Universal Studios Area offers 1990 air-conditioned accommodations with DVD players and safes. Accommodations offer separate dining areas. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Dining room
  • Sitting area
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests can enjoy full breakfast for a fee.

Drafts Sports Bar & Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts, a marina, and a health club are featured at the condominium resort. 7 outdoor swimming pools and 7 spa tubs are on site. Recreational amenities include a sauna and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby

Spa Services

Serenity Spa has 12 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • Pets: USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 60 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. For more details, please contact the property using the information on the reservation confirmation received after booking.

Certain dog breed restrictions apply at this property. Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.95 and USD 12.95 per person (approximately)
  • Self parking fee: USD 0 per night
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area
  • Westgate s Universal Stuos Ar

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).