"Great resort for families..One bedroom studio had a full kitchen with pots/pans/utensils,jacuzzi tub,screened balcony and walk-in showers ..Awesome am ... " More

By a verified traveler on Fri 30 Jun 2017

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Hotel Description

A family-friendly stay in Orlando awaits you at Westgate Lakes Resort & Spa Universal Studios Area. You'll be 3.7 km (2.3 mi) from SeaWorld® Orlando and 3.9 km (2.4 mi) from I-Drive 360. Highlights at this resort include 3 restaurants, 7 outdoor swimming pools, and a full-service spa.

You can enjoy flat-screen TVs with cable channels, and all 1990 rooms feature free WiFi, sofa beds, and dining areas. Refrigerators, microwaves, and room service make in-room dining convenient. Sitting areas, DVD players, and coffee/tea makers are also available. Weekly housekeeping is available.

A day of pampering at Serenity Spa can include deep-tissue massages, aromatherapy, and hydrotherapy along with access to the sauna and spa tub. The family restaurant, Drafts Sports Bar & Grill, serves American cuisine and is open for breakfast, lunch, and dinner. With 2 poolside bars and a bar/lounge to choose from, you can enjoy a drink at the resort. Enjoy access to 7 spa tubs and 2 outdoor tennis courts along with a marina and a fitness center. 25000 square feet (2323 square meters) of event facilities include 10 meeting rooms and conference space, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Full breakfast is available. There's also free self parking, along with the convenience of a free area shuttle.

With a stay at this 4-star Orlando resort, you'll be 4.1 km (2.5 mi) from Discovery Cove and 4.6 km (2.9 mi) from Aquatica.

Studio (Villa)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$112 per night

Villa, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 8 Max

Villa, 3 Bedrooms

Bed Count 6 Twin Beds Maximum Occupancy 12 Max

Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Villa, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room (Resort Select)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Westgate Lakes Resort & Spa Universal Studios Area ratings based on 106 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
1 out of 5

Poor hospitality

Pros: Jacuzzi< VIP Services
Cons: Everything the photo man tho have respect and treat people with respect. He ripped up my picture. TOTALLY RUDE
Location: Cocoa beach pier, disney springs, disney parks
Did not like this resort. Hospitality was not well. Don't do the presentation u will be there 3 1/2 hours. They say 90 minutes nope 3 1/2 hours. I'm on vacation I don't want to spend my time hearing about this resort.

Posted by , from Detroit, Michigan on Aug 10, 2017

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Comment from Hotel Management

Aug 23, 2017 by Westgate Customer Care

Thank you for taking the time to point out issues affecting your stay at Westgate Lakes Resort and Spa. Clearly we did not deliver as promised with regard to the condition of your assigned unit. We regret to have inconvenienced you and have forwarded your concerns to management. We hope you will consider returning as we will certainly be more committed to making sure you are satisfied with every aspect of your stay. Nicole

4 out of 5

Nice resort close to Universal/Disney

Great resort for families..One bedroom studio had a full kitchen with pots/pans/utensils,jacuzzi tub,screened balcony and walk-in showers ..Awesome amenities, plenty to do on site without having to leave resort..prices reasonable and affordable on site..Market,sports bar,. Staff friendly and helpful...only downside was the push to buy a timeshare/vacation club membership with 90-min presentation . $75 cash as the catch to reel you in...free shuttles avail to/from theme parks.

Posted by , from Michigan on Jun 30, 2017

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Comment from Hotel Management

Aug 23, 2017 by Westgate Customer Care

Thank you so much for sharing your excellent stay experience at the Westgate Lakes Resort and Spa. We love to hear that you appreciated the resort amenities, room accommodations, and attentive staff. We do look forward to your visit the next time your travels take you to the Orlando area. Nicole

5 out of 5

Convenient hotel in Orlando to visit Disney World

Pros: Cleanliness, location, pricing
Cons: N/A
Location: Disney World theme parks
Our stay at Westgate Lakes Resort was excellent. We originally booked a single room with a king bed but we were upgraded to an suite with 2 bedrooms and a kitchen/dining area. It was unneeded and unexpected but nonetheless great customer service.

Posted by on May 31, 2017

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Comment from Hotel Management

Aug 23, 2017 by Westgate Customer Care

Thank you for choosing Westgate Lakes Resort and Spa. We appreciate you comments and are glad you found us to have a great location to local attractions and excellent accommodations. We invite you to stay with us again next time you are in the Orlando area. Nicole

3 out of 5
Pros: The pool areas are nice but they didnt sweep the pools to keep them clean. they should have at least one adult only pool
Cons: The Beds are horribly uncomfortable. The staff is not very accomodating.
Location: good
The rooms have not been updated. They cleaned the room but very basic not super clean. beds terribly uncomfortable.

Posted by on May 2, 2017

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Comment from Hotel Management

Aug 30, 2017 by Westgate Resorts

Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Anja

5 out of 5

Pics don't do justice. Great facility for great $

Was continuously wowed during our stay. Could get over how awesome it was for such a good price. Definitely coming back whenever I'm in Orlando

Posted by , from Utah on Apr 5, 2017

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Comment from Hotel Management

Apr 7, 2017 by westgate_customercare

Thank you for sharing your feedback. It brings us happiness to learn that you were able to enjoy of our resort’s amenities during your visit. We always aim to excel in all aspects of the resort experience that we provide. It is our hope that we are able to see you again soon! Nat

1 out of 5

Horrible stay

Pros: The view from the balcony
Cons: The Secuirty, animal control, cleanliness.
Location: Location is near Disney.
We stayed one night and wished we had not. It took 3 calls to security to get them to show up to investigate a huge Fight the neighbors next door were having. They showed up over 30 minutes later. Also there were bags of garbage and dirty linens strewn about near the elevator that were there for several hours which attracted raccoons to the walkway. One of the raccoons charged toward us. It was one of the worst places I have stayed.

Posted by , from sonoma county on Feb 27, 2017

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Comment from Hotel Management

Mar 1, 2017 by westgate_customercare

Thank you for sharing your honest feedback. It disappoints us to see that you may have had some concerns with your recent visit with us. We can assure you that the safety of our guests is of top priority to us, and our staff follows set procedures whenever handling a possible concern. We hope that a member of our management was given the opportunity to assist in improving your stay. It would be an honor if you allowed us another chance to better impress you. Nat

3 out of 5

Disappointing Timeshare!

Pros: Pools were very clean and well kept!
Cons: Need to update rooms and Furniture! Please remove the Mirrors from all the walls!
Location: Very close to Disney , Universal Studios and Sea World
Did not know this was a time share!! If I did I would NOT have booked here. We had to waste 90 minutes of beautiful sunshine to go through the so called welcome meeting. The Nice lady Kim we had was wonderful but if we didn't go we would have been charged to use the facilities such as the fitness center. After we got through everything the place is not bad. They did offer free shuttle buses to where we needed to go. I think the building we stayed in was an older building. It was very dated. They could use new bed mattresses. It was like sleeping on concrete. Pools were very clean and the grounds were well kept. Everyone was very friendly and they had great sandwiches at the deli. It was a great vacation just wish I would have been told it was a time share!

Posted by , from Minnesota on Feb 22, 2017

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Comment from Hotel Management

Feb 28, 2017 by westgate customer care

Thank you for your feedback. We are saddened to hear that you were less than pleased with your recent stay at our resort. We have a firm commitment to all of our valued guests to make your vacation as wonderful as possible. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We hope when you visit the area again you will give us another opportunity to exceed your expectations. Luna

2 out of 5

Sharing door with neighbor

Pros: ?????
Cons: check about...my experience
Location: restaurants
Room needs updated. (a lot). I was told by someone that works for the owner that they gave me a bad room since we are owners. I have to ask for to come to my room to clean the 2nd day. The refrigerator was not defrosted.( thick ice). And specially I didn't like to share the entrance to my room with other people.

Posted by , from NY on Jan 24, 2017

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Comment from Hotel Management

Feb 6, 2017 by Westgate Customercare

Thank you for your honest feedback regarding your recent stay at our property. We are displeased to hear that you were not satisfied with your stay. We appreciate your comments and will be sure to bring these issues to our management team and housekeeping department's attention immediately. We hope you’ll consider staying with us again the next time you’re in the area so we may better demonstrate our commitment to your satisfaction. Ray

4 out of 5

Comfortable hotel with pleasant staff

Pros: The staff followed by room appointment. Served my comfort well.
Cons: While it didn't impact my stay in any way, there could be a bit more polish on the construction. Paint and caulking seemed hastily done in places.
Location: Excellent location and good security.
Great place to stay with friendly and attentive staff. Rooms were well appointed with amenities for a long stay. Was clean and in decent condition.

Posted by , from Colorado on Dec 11, 2016

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Comment from Hotel Management

Dec 14, 2016 by westgate_customercare

Your comments are appreciated and welcomed. We are pleased to see that you enjoyed of your recent visit to our resort. We hope to see you again soon! Nat

5 out of 5

Nice place for a long weekend

Location: Centrally located about 8-10 minutes from Universal, 15-20 minutes from Disney and about 10 minutes from International Drive restaurants/activities.
We stayed three nights at this growing resort. Our studio room was comfortable and we enjoyed the screened in balcony whenever we could. We had no time to use the pool until our last day. The pool closest to our building was a nice size and had a bar and hot tub as well as fun background music. The size of the resort is a little intimidating and much of it is under construction, including some restaurants advertised as coming soon. This is a time share resort, so they will offer you discounts in exchange for a sales meeting. Due to our short weekend we declined all offers, and that seemed to be fine. We did not take advantage of the activities or shops offered.

Posted by , from Downers Grove, IL on Nov 15, 2016

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Comment from Hotel Management

Nov 19, 2016 by westgate_customercare

Your comments are appreciated. We are pleased to see that you were able to enjoy of our resort’s amenities during your visit. We hope to have the pleasure of serving you again in the near future. Nat

About the Westgate Lakes Resort & Spa Universal Studios Area

Location 9500 Turkey Lake Rd, Orlando, FL 32819

Property Features

Westgate Lakes Resort & Spa Universal Studios Area offers its guests a full-service spa, a marina, 7 outdoor swimming pools, and 7 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, limo/town car service, and meeting rooms. Event space at this resort measures 25000 square feet (2323 square meters) and includes conference space. A children's pool, a fitness center, and a sauna are also featured at the family-friendly Westgate Lakes Resort & Spa Universal Studios Area. Free self parking is available. This 4-star Orlando resort is smoke free.

  • 1990 guestrooms or units
  • 5 levels
  • 28 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 10 conference rooms
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Built in 1984
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 7
  • Free WiFi
  • Children's pool
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (22.7 km / 14.1 mi)
  • Property shuttles: Free area shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Westgate Lakes Resort & Spa Universal Studios Area offers 1990 air-conditioned accommodations with DVD players and safes. Accommodations offer separate dining areas and include sofa beds. Flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Orlando resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Housekeeping (weekly)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

Guests can enjoy full breakfast for a fee.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.

Cordovano Joe's - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

The Marketplace - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts, a marina, and a health club are featured at the condominium resort. 7 outdoor swimming pools and 7 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a steam room. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Fishing on site
  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Hiking/biking trails on site
  • Volleyball on site
  • Kayaking on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Golf lessons available nearby

Spa Services

Serenity Spa has 12 treatment rooms. Services include massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a spa tub. Children under 18 years old are not allowed in the spa without adult supervision.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is 21

Special check-in instructions:

This property requires USD 50 credit card deposit or USD 200 cash deposit at check-in for incidentals. For more details, please contact the office using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 170.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 60 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay
  • Resort fee: USD 12.99 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • In-room safe
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.95 and USD 12.95 per person (approximately)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 170.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westgate Lakes Resort Universal Studios Area
  • Westgate Lakes Resort Universal Studios Area Condo
  • Westgate Lakes Resort Universal Studios Area Condo Orlando
  • Westgate Lakes Resort Universal Studios Area Orlando
  • Westgate Lakes Hotel Orlando
  • Westgate Lakes Universal Studios Area Orlando
  • Westgate Lakes Universal Studios Area
  • Westgate Lakes Orlando
  • Westgate Lakes Resort Spa Universal Studios Area

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).