6/10 Okay
Emily
Traveled with family
Aug 23, 2025
Liked: Staff & service, amenities, property conditions & facilities
I liked that they have multiple pools on property. I was accommodated by the manager Luz she was respectful and nice and listened to my concerns and also fixed anything that needed to be fixed. I had to move rooms twice ended up in the newest tower after the final move it was nicer but the view was on a lower floor because the layout only had the room I was in on the 10th floor and below I was on floor 4. We payed around 900$ for 3 nights which is pricy but the space was good. There was no resort fee which was nice and no parking fee which is also nice. Just be aware there is no transportation to the parks so be prepared to drive and pay for parking at the parks. I guess it’s ok if you have a car. Lazy river was nice and so was the hot tub. Conflicting info from main office and tower 6 staff about the arcade in tower 6. Front lobby said it was 24 hrs but the staff at tower 6 said it was closed. My son was upset and I went and tried it myself and it was actually open and working but he was asleep by then so he just went to the arcade at universal studios and it was decent. I probably would not stay there again because I like more modern places and this is a little outdated for me and my family. Also my son and husband have bad allergies and need a place that is newer to prevent mold or dust in the air. Overall it didn’t break our trip it was just a place to stay since I added three days to our vacation, for a last minute pick it was good.
Emily
Stayed 3 nights in Aug 2025