"Had problems with the A/C unit. Took forever to fix. Maintenance was very very slow. " More

By a verified traveler on Sun 18 Mar 2018

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Hotel Description

A family-friendly stay in Orlando awaits you at Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando. You'll be within a 20-minute walk of Lake Bryan and 4.1 km (2.5 mi) from Disney Springs®. Highlights at this condo resort include 3 restaurants, 7 outdoor swimming pools, and 2 poolside bars.

Plasma TVs with cable channels are featured in all 1682 condos, and you can enjoy washers/dryers, free WiFi, and free wired Internet. Room service is available and kitchenettes come with refrigerators, microwaves, and stovetops, so in-room dining is easy. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Balconies or patios, sofa beds, and living rooms are also available.

The family restaurant, Zimmies, serves American cuisine and is open for breakfast, lunch, and dinner. With 3 bars/lounges to choose from, you can enjoy a drink at the condo resort. Enjoy access to 8 spa tubs and 10 outdoor tennis courts along with a free kids' club and a fitness center. A meeting room and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a sauna, and a kids' swimming pool. There's also free self parking, along with the convenience of a theme park shuttle.

Within a 15-minute drive of this 3.5-star Orlando condo resort, attractions include SeaWorld® Orlando and Walt Disney World®.

Sheraton Vistana Resort Villas ratings based on 283 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
Had problems with the A/C unit. Took forever to fix. Maintenance was very very slow.

Posted by on Mar 18, 2018

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5 out of 5

Room was great!

Pros: The location and the amenities. The pools were awesome, and there were enough pools for all ages. Grounds were very nice.
Cons: Shower could have been a little cleaner, and different a blanket on the bed.
Location: Close to Disneyland.
The resort had everything imaginable to have a perfect vacation. There were activities for every day all day long if you chose to do them. The only thing that we did not like is the heavy plastic cover between the comforter and the bed sheet. It was too hot and bulky, and seemed like it should be over the mattress as a cover instead of being used as a blanket. Wish we had a longer stay to enjoy the whole experience.

Posted by , from Moberly, Mo on Mar 5, 2018

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5 out of 5

Wonderful property near Disney

Great property, plenty of space and a lot of activities to keep you busy if you want to.

Posted by on Mar 4, 2018

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4 out of 5

Would definitely suggest (small exception)

Cons: Less pushing of timeshares!
Location: DISNEY!! The pools were a great way to unwind after long days at Disney. Shallow splash pads for our young kids to play! The market was convenient!
We booked a villa in order to have separate spaces for ourselves (2 adults) and our 2 young children since we would not get any sleep if all 4 of us were in the same room. Upon arrival, I knew it was a bad sign when there was trash sitting right outside of the door. Upon opening, we found the villa had not been cleaned at all - clothing tags scattered on the carpet, some type of sauce smeared on the counters along with crumbs, smudges all over the windows, change on the floor, dust balls, glass rings on the tables, etc. The last straw was when my husband found a TOENAIL on the rug. We called and they immediately had us switched to a new villa that was spotless and gave us a small credit to use during our stay. I must say, I was very disappointed at first but quickly impressed with the customer service and how they handled the issue. We experienced no other issues during our stay.

Posted by on Feb 21, 2018

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5 out of 5

Conference

The room was amazing! I am planning on taking my family back there to stay.

Posted by , from Utah on Nov 20, 2017

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Comment from Hotel Management

Nov 24, 2017 by das

Many thanks for taking the time to write and express your praises to the Teams who prepared for your arrival at the lovely Sheraton Vistana Resort. We hope to serve you for many years to come. Happy Holidays Resort Management Team

5 out of 5
Just need to clean carpet in Villas, Great other than that.

Posted by on Aug 7, 2017

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5 out of 5

Nice hotel

Great place for family! Lots of things for families to do on site. The only thing my family didn't like was that the staff at the hotel pressures you into buying into the vacation club/time share but other than that we would definitely stay here again

Posted by , from Brooklyn, NY on Jul 27, 2017

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5 out of 5

Very nice resort near Disney.

You want to stay in the Courts, Cascades, Falls or Springs! NOT the Palms!!! Great Pools and restaurants, playgrounds and markets!! So much to do! We loved our stay in the Courts Town House!

Posted by , from Indiana on Jul 23, 2017

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4 out of 5

Large resort with lots to do.

Resort is very nice. Villas are quite big and furnished very nicely. Bathroom cleanliness wasn't great. Hair in shower that didn't belong to us and toilet also not cleaned properly. Asked resort staff directions to the different pools and activities and no one knew how to direct me to anything. I suggest carrying your resort map with you at all times

Posted by on Jun 20, 2017

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5 out of 5
Very friendly staff, clean, great pools, nice area close to many attractions!!!

Posted by on Jun 15, 2017

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About the Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando

Location 8800 Vistana Centre Dr, Orlando, FL 32821

Property Features

As a guest of Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando, you'll find 7 outdoor swimming pools and 8 spa tubs along with outdoor tennis courts, a waterslide, and a sauna. There are 3 restaurants and 2 coffee shops/cafés, as well as a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi and wired Internet are free in public spaces. A business center and a meeting room are available. A children's pool, a fitness center, and spa services are also featured at the family-friendly Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando. Free self parking is available. This 3.5-star Orlando condominium resort is smoke free.

  • 1682 guestrooms or units
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 2 coffee shops
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Umbrellas for the pool
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 7
  • Free WiFi
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Separate living room
  • Outdoor tennis courts - 10
  • Children's club (free)
  • Kitchenette
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Orlando, FL (MCO-Orlando Intl.) (26.6 km / 16.6 mi)
  • Property shuttles: Theme park shuttle
  • Parking: Free self parking

Room Amenities

Sheraton Vistana Resort Villas, Lake Buena Vista / Orlando offers 1682 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies or patios. Accommodations offer separate living rooms and include sofa beds. Beds feature premium bedding. Plasma televisions come with premium cable channels and pay movies. Accommodations at this 3.5-star condominium resort have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Orlando condominium resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room kitchenette
  • Washer and dryer
  • Private balcony or patio
  • Separate bedroom
  • Dining room
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Zimmies - This poolside family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Castaways Bar and Grill - This poolside family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

SNACK SHACK - This theme restaurant serves dinner only.

Coral Reef Bar - This bar is located by the pool.

Room service (during limited hours) is available.

Nearby Activities

Outdoor tennis courts and a health club are featured at the condominium resort. 7 outdoor swimming pools and 8 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a steam room. The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Miniature golf on site
  • Golfing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Skydiving nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Golf lessons available nearby

Spa Services

  • Body treatments

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: USD 14.95 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Resort Villas
  • Sheraton Villas
  • Sheraton Villas Resort
  • Sheraton Vistana Resort Villas Lake Buena Vista Orlando
  • Sheraton Vistana Villas Lake Buena Vista Orlando
  • Villas Sheraton
  • Sheraton Vistana Villas Lake Buena Vista
  • Sheraton Vistana Resort Villas Lake Buena Vista

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.